"I had big expectations for this product, based on previous reviews, not to mention the hefty $220 price tag.
As my 17+ year-old "el cheapo" pump finally died, I figured I had nowhere to go but up. I placed my online order (it was not available at the store), paid for express shipping, and the next day installed the pump. Since the waste piping exits the top of this pump, I also had to cut my existing piping to fit this "non-standard" arrangement.
Imagine my surprise when at the point of testing (which required a ridiculous amount of water in the sump basin), the pump only hummed - the *plastic* impeller was seized up in the housing. After numerous calls to get RMA numbers (including one to Flotec where the rep actually had me partially disassemble the unit), I finally got permission to dry off/clean up and ship the unit back for credit.
Was this one of those unforseen, one-in-a-thousand out-of-box failures that isn't representative of the product? Probably so, but it sure put a damper on my perception of this "top of the line" pump."