The job to this day is still not completed. Was suppose to have someone at my house on June 2nd. They finally came out June 19th. And that was when they serviced and talked to me about a new A/C unit which came to $178.00. I told them I was looking for a new furnace and A/C unit. And was told at that time that what they charged me to service my old unit would be taken off of the new unit if I decided to purchase a new one. Signed al the paperwork that day to purchase a new Furnace and A/C unit. Had set up an install date a week later. When I called to find out where they were for the install I was told that they had they forgot and set Then there was a man sent out on July 2 check out the efficiency of my old unit and was charged another $78 and was told that would be taken off of my bill for the new install. I was suppose to be the 1st one on the list I was told. So he would be here by 10 am. But he didn't show up till around 4:30 pm. June 3rd they showed up to start the new install and when I was going over with what I was told was going to be done. I was told that it was not put into the service contract and that they would not be able to do the install that day and would have to reschedule. Then I made some phone calls the tech made some phone calls and the problem was solved and they continued the install. In the process of doing the install they broke one of my water lines to my water heater. They said they could not fix it because neither were plumbers and did not have the equipment to fix it. So I had to fix it myself after they left at 8:30 pm getting the system running but did not complete everything. The tech came back on July 7th the tech returned to install the humidifier which he completed. But then I went downstairs later that day and found water all over my basement floor. Where they had installed the water line for the humidifier was leaking and had to have them come back out and fix the water leak. Then had a man come out to check the efficiency of the new unit for the rebate to find out they had not installed the correct condenser unit, So I waited to hear back from them for 1 week and never heard back from them, So I called and they were out the next day to install the correct unit. I am still waiting on the efficiency check which is suppose to happen on 8/8/14. Now I have already received my bill from home depot and found out that none of $178 or $78 were taken off of my bill and that the job has not even been completed. Thought it was pretty wild to get billed before the job is even completed. Now Ready services has agreed to give me gift cards of $300 for the problems I have had to go through and I believe home depot should give me compensation for my troubles I have been trough of $200. I will be waiting to hear back from you.
14out of14found this review helpful.
Review 2 for Heating & Cooling System Installation
It took over two months to complete an install of 2 A/C units and furnaces. After multiple calls because of my calls not being returned, the install was finally completed. The attic was filled with scraps of the old equipment. Overall, a very bad customer experience for a premium price.
11out of12found this review helpful.
Response from Home DepotBy Robert G, Customer Care, September 4, 2014
We are sorry to hear of the delay in completing your installations. We will be sure to continue working towards improving our installation services. Thank you for your feedback.
Review 3 for Heating & Cooling System Installation
The new system failed 10 days after installation. It took multiple calls to the installer to get it repaired. The part was not available and they would not take one off of another new unit. As a result we were without AC for several days in the summer heat and humidity. They promised us a portable unit until the part arrived but they never fulfilled that promise. They ended up saying they were all in use elsewhere. The person responsible for the installation stopped taking my calls or returning my calls. In the end the unit was repaired but it took multiple calls and longer than we should have reasonably expected. We got more excuses than service.
6out of6found this review helpful.
Review 4 for Heating & Cooling System Installation
from Los Angeles, CA, USA
Install was not as smooth and quickly done as promised.
The original heating installation was supposed to take 4 days, but not completed until about six weeks later. The family room was not completed and another specialist had to come out and complete that room about 3 weeks later. I was promised the wall heaters would be removed and walls repaired. The original installers removed the heaters. The drywall person came about two weeks after the final vent was installed. Since one of the wall heaters has a exposed gas line I was told I would have the get another company to do that or just cover it was a bookcase or something.
6out of6found this review helpful.
Review 5 for Heating & Cooling System Installation
from Benicia, CA, USA
Job started in June was not completed until August
The salesperson and the installers seemed more knowledgeable than the others who submitted bids. The Home Depot bid was also among the lowest .
I suggest that your form proposal be clarified in two ways: 1. Make it clearer that the 5 year labor warranty is really not included. It's conditioned on paying $290+ per year for maintenance. Leaving the cost of the maintenance off the form left me feeling a bit blind sided when I discovered it.
2. Make it clearer that the HERS test is not included in the "total amount" and that payment is the responsibility of the owner--similar to the way asbestos removal is handled on the form.
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Lennox Furnace and Air Filer Installed
24out of38found this review helpful.
Review 7 for Heating & Cooling System Installation
from Houston, TX
Blower flow rate was excessive. Eventually corrected.
Felt blower could have been initially adjusted to match unit that had been removed. Took two service trips. Removed programmable thermostat and replaced with single set one. Eventually installed programmable thermostat. Eveyrthing seems OK now.
3out of3found this review helpful.
Review 8 for Heating & Cooling System Installation
Got the no duct AC unit installed, and a great job was done. Installer showed up on time, and took no time to do a great job. Now my patio room, is not a sauna box! The no duct AC unit is very quiet all the way around. I had to check on it three times to make sure it was working. The installation was not sloppy, very neat and professionally done. Thank you again, for moving us out of our family room to the new patio room. Oh I love it!!
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13out of13found this review helpful.
Review 9 for Heating & Cooling System Installation
from Atlanta GA
AFter installation of air conditioning unit, not all parts were replaced so had to return to replace
We came in the store to purchase mulch and a few items we did not plan for (love spring black Friday). Made appointment with bonus orange ball, excellent sales presentation--made purchase. The install was without issue, kept home and work area clean, removed old unit, tested new unit, completed paperwork. Will certainly start with Home Depot for next home improvement project. Thank you!!!!!!
7out of7found this review helpful.
Review 11 for Heating & Cooling System Installation
I had it installed on a sat.7/12 & sun. morning I found a water leak. Tues. they repaired the leak.When I called about the leak, I mentioned that they didnot replace my circuit breakers. The breakers were replaced 7/28.
3out of4found this review helpful.
Review 12 for Heating & Cooling System Installation
The entire in-home sales process was worse than buying a car. High pressure sales tactics used. I was not happy with entire purchase issue. The inittial unit was not the model I purchased and the proposed in home fix was declined. Second and correct unit installed after model# check with manufactuer on line dot com page.
I am trying to resolve with your agent. If this is unsuccessful I will contact Home Depot Directly. I will be contacting your agent/seller by phone or writing regarding some remaining issues. If no progress is made to conclude the matter I will be be in touch with Home Depot.
Response from Home DepotBy Robert G, Customer Care, September 3, 2013
Hi Mr Kufner,
We'd like to apologize for your experience with our sales team. We would like to address any other concerns that you may have regarding your installation. I have also emailed you, to offer additional assistance.
Review 14 for Heating & Cooling System Installation
The repair of the old working unit (25 years old) didn't go well. The first Tec didn't know what he was doing and messed up the unit. The blower fan stopped working and I was forced to rig up the system to get it to work. After working on the unit I realized that it had a lot of rust and all the wire coatings were cracked. It was time to upgrade. The next two maintenance men were great and very professional. They set up the Gulf Power rebate and got the unit certified for the Federal Tax rebate. The company also came back out to reset the air flow and has stayed in touch to ensure that I'm satisfied with the purchase
23out of30found this review helpful.
Review 17 for Heating & Cooling System Installation
from Manteca, CA
Wonderful installation crew. Knew their business and very professional