Upon arrival, the plumber noted several items that were not up to code and would need to be fixed in order to meet compliance at the inspection. The bill ended up being more than twice the amount that I was quoted. They tried to put off finishing the installation for months. They did not install the improvements in the manner that we agreed upon, and was used to determine the extra fees. Despite having to bring everything up to code for inspection, there has been no inspection performed or scheduled. If these are the types of contractors Home Depot works with, I will not be using this service again. I do not feel like I got what I paid for.
18out of18found this review helpful.
Response from Home DepotBy Robert G, Customer Care, January 22, 2015
Thank you Marcus for sharing your experience. We will be sure to reach out to you and discuss your concerns and ultimately see about making this right for you. We appreciate your feedback.
They installed the water heater and the technican was very friendly. When the city came to inspect, they fould the water heater was not secured enough for earthquake, the gas line was not secured and there was no insulation around the water pipes. So city inspector would not sign off the permit.
I called the company the installed the water heater, and they want to wait and see if they could convince the city that the water heater was fine. They said this would take 3 to 5 days.
They finally came out to do the corrections. When I called the city to re-inspect, I was told they need to buy more inspection time. I called the company that installed the water heater, and I told them they need to purchase more time to have water heater re-inspected. After being but on hold for a long time, they finally agreed, and said it would take 3 to 5 days.
It has been 20 days since first inspection, and the permit still has not been approved.
The Water Heater installed was deffective and did not work properly. I had to go through the warranty process to get it replaced. They questioned me and made very clear that If they came I would have to pay for all expenses if they thought I had broken the unit myself. Finally they came and went to HpmeDepot to get a new unit, but the HomeDepot manager at the store did not know the process did not approve the exchange. The warranty people came back and installed the broken unit again (!) and told me that I had to deal with HD, that they were not going to do it. I contacted again HD and many long calls had to happen until finally someone seemed to take care of my problem. However, they told me that they would contact me the following day to schedule a visit and it took another three days and me calling repeteadly to get it fixed. After many calls, lots of frustration and wasted time, and with the broken unit in my house for two weeks, they replaced the unit. Horrible service.
Response from Home DepotBy Robert G, Customer Care, October 27, 2014
We'd like to apologize for the troubles that you experienced during your recent water heater installation. We will continue to work to improve our installation services so that this type of service doesn't continue. Thank you for your feedback.
The entire process of having a water heater replaced was as smooth and as painless as it could have been. The contractor showed up right on schedule and completed the job in about an hour and a half. The site was left clean and the old water heater hauled away. I would highly recommend using Home Depot and the Crew2 installers anytime a water heater replacement is needed.
Went to local HD and had a seasoned plumping employee help me. He set me up with the installation contractor.
Within 24hrs the contractor was at my home with the new 50 gallon hot water heater. He went through a few things with me, and then removed the old unit, and installed the new beast. Very glad I went with their install services. They pulled a permit, and corrected installed everything. Glad I did not attempt to do it myself. Only down side is; installation was expensive. It was roughly five hundred bucks which includes the permit, deliver, install and removal of the old one. All in all, I would do it over again.
At the store, could not find the customer service person that handled replacement hot water heaters. Waited a long time,other people tried to find her. I almost left and went to Lowe's. Finally she showed and all I needed from her was the phone number for the installers! Must be a secret because nobody else had the number?
I could not easily recommend the Home Depot hot water heater installation contractor from my experience. I did get the heater installed by a second team that were professional and treated the install in an efficient manner. However, that cannot be said for the initial installer and the problems that have been created by his apparent lack of customer service and attention to our particular appointment.
I called Home Depot for a quote on a water heater installation. Not only were they significantly cheaper (for the same quality product) than the plumbing company I called, but the heater was professionally installed a mere 2 hours later.
3out of3found this review helpful.
Review 13 for Water Heater Installation
Bad experience at the store, installation was good
When I went to Home Depot to purchase the hot water heater the sales clerk was less than interested in helping me. He told me virtually nothing about the products except gallon size and price. (Another associate had to tell him to help me). I would have gone to Lowes at that point if I had time. Also HD did not cash my check for a MONTH because my drivers license number wasn't on it. ??? Instead it must have sat in someones desk, not a good policy. Also, I talked to someone at HD about an inspection from the city. That person had me chose a date and time and said they would arrange. Nobody ever showed up, not sure if a HD problem or a city problem.
5out of5found this review helpful.
Review 14 for Water Heater Installation
Install was fine but getting appointment was atrocious
The actual company that Home Depot uses for professions service installs is atrocious. Took them 3 days to call me after I was told I would get a call the next morning. After getting the call scheduled install the next day. I actually had to call them 4x on the day of the install and was told my order from the previous day was never completed. After the installation, I received calls for 3 days afterward from the company asking me if I wanted quotes on the install of my water heater. Does the right hand know what the left hand is doing. I will never use the Home Depot professional installation service again, and I will never recommend it a friend.
Response from Home DepotBy Robert G, Customer Care, March 21, 2014
We thank you for your feedback and would like to apologize for the troubles faced during this installation. We will continue to work with our business partners to improve the quality of our services. Thanks again.
When I scheduled the install I was not completely aware of how the process worked. I felt a bit lost in the beginning and it seemed communication was off to start. Once we finally got the project off the ground, the install was completed on my schedule and in a timely manner. Everyone I made contact with was very helpful and friendly. This turned out to be a good experience. The water heater works pretty well and the new setup is more pleasing than the old. I am happy with the overall installation.
I am choosing my words carefully here – I have no evidence that I was overcharged for the work done. I do know that the work done was not what was bid, the work done was not up to professional standards, and work that was sold to me as necessary to meet code was in fact not required by code. Other work billed as “beyond a basic, standard installation” appears to me to very routine and expected in nature. I do not shop at The Home Depot anymore.
I am an older single woman and not knowing anyone that could help me when my water heater started leaking - I called Home Depot to see if they could replace it.
I was impressed when I found out I could receive same day service. The installers were quick and efficient. When they were done they showed me how the hot water heater worked and how to ignite the pilot if it went out.
I could not have asked for a better product or service. Thanks Home Depot!