There was a small glitch in our installation. The installers and the customer service reps handled it promptly and with great care. They worked around our needs and were great about communicating each step. Our kitchen looks fantastic!
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Our new kitchen
This image was submitted as a sweepstakes entry.
5out of5found this review helpful.
Review 5 for Cabinet Refacing Project
from Glen Arm MD
Would not recommend Home Depot Installations to anyone!
A 4 day refacing project took 3 months to complete. They owed us money when it was all done and that took 5 more months to receive. The last installer could not handle the final installation by himself and I had to help him for 3 hours. The end result is really nice but it was not worth the problems we had.
28out of32found this review helpful.
Response from Home DepotBy K Stewart, Customer Care, May 4, 2015
Hello Pete440, I am sorry to hear about the disappointment with your cabinet re-facing installation. A member of our Home Services team will reach out to you and see how we can we can make this right.
Installer was fast and did a good job but was more interested in getting done and going home than in meeting all my needs. He left sawdust in all the cabinets and, although he promised too, he did not leave enough space for me to install the range hood. He even had me show him the hood so he could check the size but that was wasted time since he apparently ignored it. He also promised to fix the spice cabinet hinge since it interfered with the opening of the door but he did not do that either. I had to call customer service and spend another two hours with another service technician to remove part of the cabinet resurfacing to install the hood. The final cabinet resurfacing looks great but the aggravation was unnecessary.
28out of29found this review helpful.
Review 7 for Cabinet Refacing Project
from Springfield, OR, USA
Installer went the extra mile to make sure things were right.
Not only was Kenny on time, prepared, and a hard worker, he was thorough and made sure things were done right. He found that a countertop section was a little short, so he ordered a replacement for me. I really appreciate that he didn't just install what was there, but went the extra mile to make sure things were right. He checked with me in advance to make sure the cabinet hardware would be placed where I preferred, and explained how to clean the cabinets to keep them looking new longer. He worked very quickly, cleaned up after himself, and even adjusted the feet on my stove to make the top the same level as the new countertops. Kenny was great!
Images for this Review
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after - maple doors with stone-look laminate countertop
before - beige cabinets with green linen-pattern countertop
Stunning fit and finish, the care taken by our installer was fabulous. His attention to detail was outstanding. The granite is gorgeous and the cabinets are exactly what we wanted. We've already recommended Home Depot for kitchen refinishing to friends.
The whole process was very nice! Excellent customer service, excellent contractor. Worry free. However, for the price, the product seems a bit inferior (cheap). I feel the prices may not be as competitive as directly with a contractor. Pricing is the one and only reason I would not recommend to a friend.
4out of4found this review helpful.
Review 11 for Cabinet Refacing Project
from Chittenango, NY 13037, USA
Install went very smooth however, waiting for product with no contact for 8 weeks was unacceptable.
Overall look of cabinets is great. From the time of signing contract with salesman to time of install was unacceptable. There was no contact what so ever during this very lengthy process. Install had not been scheduled or completed when first bill from HD was received. Salesman did a very poor job explaining everything at time of sale. After waiting 8 weeks with no contact, we were forced to call and make inquiries. After waiting 3 weeks for missing parts, install is finally complete as of today. No parts were send until I made contact with the installer. At this time, I am uncertain if I would recommend HD to friends and family.
when I did the family fest. Everyone was very careful about cleaning up water spots on the backspace and the granite counter tops. Everyone was very careful opening and closet the cabinet doors. All in all, it's a nice white kitchen with average quality materials, what I specified. The sub-contractors were artisans, and I like that. They were pleasant to have in my house. There was an initial estimating glitch that was taken care of, then, there was a scheduling glitch and I had to abandon my plan to visit family in Maryland, a big disappointment to everyone, except my family in Chicago, all of whom reaped the benefit of a home cooked Thanksgiving fest. The counter sub-contractor, the initiator of the scheduling glitch, had also made a scribing error and had to redo the scribing. This took time. This sub-contractor should be admonished, I think. All sub-contractors' cleaning up was rudimentary and left me with a great deal of work. Bleaching the white grout on my ceramic tile floor to my satisfaction took 4-1\2 days. The dust was ground into the grout, despite each sub-contractor laying tarp on the floor. The problem is the tarp is move-able, not tacked down. I'm glad I renovated the kitchen. This wasn't my first rodeo, by the way. This one was more or less pain-free; others were painful. All in all, I'm glad it's over. I am satisfied with Home Depot's service, their products, and the sub-contractors materials at this early point in time.
The installers did a great job in refacing our cabinets. They were very professional and knowlegeable. However, one door had a hole in it on the inside and the other door was about 8 inches too short. I am still waiting on the other doors to be replaced and installed.
16out of17found this review helpful.
Review 15 for Cabinet Refacing Project
from Huntington, NY, USA
Flawless install process and the kitchen looks great
The installers completed a cabinet reface project in just two days. They showed up on time and worked as a team throughout the install project. They paid much attention to detail and used their expertise as they moved through the phases of the install. The result is a beautifully renewed and updated look in the kitchen! The counters are next, as are the backsplash and flooring.
We set out to update the dated and worn out cabinets and counter tops in our kitchen and we are extremely pleased with the end result. The installation was done efficiently by very highly skilled teams and the end result is above what we expected. We are so glad we could gain additional cabinet space by having the cabinets extended up to the ceiling. The quartz counter top was installed with no fuss and the back splash has really pulled all the elements of the refacing together. We couldn't be happier with the look and have received rave reviews on the updates we have made. Great result, highly recommend.
This is our first remodeling experience with The Home Depot. We had a 70's Faux French Bistro kitchen with yellow tarnished plastic hung ceiling panels and all aluminum rails. Topped off with 8 foot florescent tubes behind the false tray ceiling. Cabinets were in fair shape,. but at least 4 decades out of style. We knew we had to remodel, but were dreading the experience. We had heard horror stories from others and were expecting to loose the use of our kitchen for as much as 8 weeks. The first step was for the salesperson came to our home. He was prompt and showed us multiple options. No high pressure tactics were used. We went with a refacing of the doors and draws and a replacement of the counter tops. The price was settled and the materials ordered. The second step was for the counterperson to come to come to our house. Again he was prompt and rather than just "measuring" he actually made a template of the counters. Again materials were ordered. We expected a 4-6 week period to pass while the items needed for our remodel were fabricated. We chose to take a short vacation and visit our daughter in Texas. In little over two weeks we received a call that the cabinets and drawers were ready for installation. We had to delay the installation! It took a crew of one man to replace the cabinet doors and the drawers less that 18 hours to complete his task. He meticulously cleaned up as he worked and never forgot that this was our home as opposed to his worksite. It was obvious that he knew his stuff! The counter tops were installed a day later by a crew of two. They also kept things need and whenever possible went out into the sweltering Florida Summer heat to make any "cuts". When it was necessary to make slight adjustments in order to "square" the counter to our walls they apologized and warned us that they were about to make some "noise". It took them about 6 hours to complete their task. Our new kitchen looks better than we had imagined and we are pleased with the process from the beginning to the end. We are sure to use The Home Depot for other "remodels" that are in our future.
The initial interview was professional, friendly, and as scheduled. The installation was done as scheduled. The installers arrived on time, were extremely professional, and answered all our questions. The work areas were left neat and clean at the end of each day and at the end of the project. I was extremely pleased with the entire process.