Excellent service from Home Depot. The vender was slow in getting the appliances to me. I know that this was not the fault of Home Depot, but LG. So far, I am very pleased with my now washer and dryer.
We recently bought and had Home Depot install a new air conditioner. The installers knew what they were doing, making the installation seem easy (I'd self-installed the old air conditioner - ugh). And they took away the old one. Then, to boot, Home Depot called to say we'd over-paid them for the install and wanted to give us the overpayment back. What other retailer would do that!
I bought a new wall oven. Installation was finally complete 6 weeks later. It took 5-6 trips for the delivery/installation which meant that I had to block out time to be at home and wait for them to show up. Different companies did the install and the delivery. Just a nightmare! I am replacing all the appliances in my kitchen and will not buy another appliance from HD because of the time it took to get it installed!
1out of1found this review helpful.
Review 6 for Appliance Installation
The first unit didn't work. The second delivery had the wrong telephone numbers. The second delivery didn't pick up the first unit.
I had to take off work more than necessary for the installation of this GE dishwasher. The technicians that came to my home were qualified - the issues was with your system that had wrong telephone numbers and email addresses. I've run the dishwasher 4 times and it doesn't dry
This ended up being a very messy situation. there were people calling sometimes several times to confirm appointments but then either never showed up or showed up early. One time the installation people actually showed up days before the appliances did. There seems to be too little (or perhaps too much) oversight into the delivery and installation service schedules. It almost seems as if the delivery and installation people do not communicate at all. Once the products actually came, however, the installers were generally courteous, proficient and seem to have done the jobs well (nothing wrong so far). They were even quite helpful and gave us hints on how to make our products last.
Never got my upgrade hoses or Dryer tube. Installers came in and starting letting me know what they are not going to do. Did very little and did not level the machines. Stacked them and left. Insulted by our salesman in store and felt beat up by installers. NO, how could I recommend?
3out of3found this review helpful.
Response from Home DepotBy Robert G, Customer Care, March 11, 2015
Brad, sorry to hear of your experience with the installers. We will be sure to follow up with you to address your concerns and see that you do receive the missing merchandise. We appreciate your feedback.
Took several calls to Home Depot and installer and online payment in advance to arrange for installation. Installation was expensive (not much less than the cost of the over-range microwave itself) and very fast. Installers were more concerned with completing the job quickly than with protection of our place, so we spent a lot of time cleaning up. Product quality not reasonable to assess until after about 5 years of use. At that point it will no longer be produced.
Inside sales people were OUTSTANDING! I ordered 4 appliances. They were installed on two different dates by two different companies and crews.. The first installation was great. The second installation of the dishwasher was done improperly, and the crew also did not know how to install my over the range microwave. I hired another local company to install the microwave. They also noticed the dishwasher was not installed properly, and they repaired it.
0out of0found this review helpful.
Review 11 for Appliance Installation
from Raleigh, NC, USA
the sales guy is absolutely clueless as to the delivery and installation process
I purchased this product and the product itself is fine. But i have never dealt with a sales person who turned out to not have a clue about the delivery and installation process. It was obvious he just wanted to make a sale. But what he informed me about the product would then get delviered and installed was far from accurate and not nearly as simple as he described. It created a lot of headache. Luckily the installer himself was able to save the day eventually.
Everything was great from customer service to installation. The only thing I didn't like was being asked for one check for a town permit since I was replacing a dishwasher and another check for a water hammer for $!53. Why wasn't the part included in my initial purchase? The permit wasn't necessary but I can understand wanting to be covered. These were the only sour grapes in the whole transaction.
I had three ceiling fans and regular light fixture replaced. My ceiling fans were only an upgrade, not installing. Take old ones down put new ones up. Plus the fans were the exact same for each room. The fans cost was $97, installation was $149.each( 2), third was $99.if I sign up for there membership plan. Also if I didn't use the installation company we would be charged a $30. trip charge. Ridiculous
The wall oven was installed by an excellent team of workers. Each knew their part in the installation from opening box, removal of boxes, installation and clean up. Job done in a flash. My kitchen was left looking great...the only thing left to do was "signing" required paperwork...and a big Thank You !
It was not very clear during the purchase process how the installation would be scheduled. We ended up dealing with three sets of schedules: outsourced measurement company, delivery of product and the outsourced installation company. Not streamlined from a customer perspective.