The installer had to hand carry the three 9 ft glass panel doors up 3 flights of stairs because they wouldn't fit in the elevator. Both of the guys were very conscientious about any excessive noise and were very good about cleaning up after themselves. I very much appreciated the extra effort because from the get go, this wasn't the average installation. First off, the store had given them a partial, wrong shipment to deliver. I thought it would take another month to get it resolved. But the installer took care of it in record time. There was a little issue with the parking and they had to carry the doors a little further than they would have liked. Then there was the elevator problem and the removal of the old doors. One hiccup after another, but they plowed through all of it, never complaining. I must commend them for their remarkable "let's get this done" attitude.
Had interior French doors installed. The installer came to our house and measured. A month later when the doors were to be installed, he arrived at 8:30 AM and determined that the doors were too tall for the space. He left with the doors and said he would talk to Home Depot. We waited all day for him to come back - no phone call either. I contacted Home Depot twice that day, and the installer finally called me back at 4:30 saying he would return around noon the next day. His installers finally came at 5:30 PM and installed the doors . We appreciated they came at such a late time since we were leaving town the following day. They finished the job at 8:30 PM, it was dark and we were in a hurry to pack for a 7:00 AM flight. When we returned from our trip I noticed in daylight that a piece of trim around the door was 3/8" away from the wall. I called the installer and said this was unacceptable. He said he would come by the next day. We waited all day but he never came to fix the door -- no phone call either. The next day I went to Home Depot and explained what had happened and told them I was VERY unhappy with this installer. They called the installer while I was there and left a message on his phone. They also said they would send him an email. I talked with the Everett WA Home Depot on Feb 27 and have not heard one word since then. Please please FIRE THE INSTALLER and have a new one come and fix the trim. I have no complaints about the product.
0out of1found this review helpful.
Response from Home DepotBy Robert G, Customer Care, March 11, 2015
Thank you for your feedback, Mary. Sorry to hear that you have not been followed up with in this regard. We will be sure to review your order details, and contact you to resolve this for you. We appreciate your continued patience.
Installer split/ cracked door when installing screws. Items sustained scratches during installation. One item was scratched from factory. Would like to have damaged door replaced an scratches repaired.
The order process was a little rough, but the installed did a great job, friendly, clean work and timely. It's worth every penny to have Home Depot do the order install. Thanks to Jeanette Wood -Contractor desk
This install went on and on started process in March finished the last door in August. They ordered 1 door wrong and it took a long time to fix. Took several trips to get installation. I had a previous house done with very little trouble but now I am afraid to do any with Home Depot as far as remodel.
Response from Home DepotBy Robert G, Customer Care, September 5, 2014
We appreciate your feedback and would like to apologize for the delay with your replacement door and installation. We do understand your concerns and will be sure to continue working with our business partners to improve our overall installation services. Thanks again.
Review 7 for Interior Door Installation
from Grand Rapids, MI, USA
Fast and smooth installation the man that did the work was very polite and respectful.
BUT!!!! my kitchen is something else i ordered them March 13th. it is now July 3 and i'm told for the third time they are ordering THE cabinet and it will be July 12-17 before it will come ..And they can't start working again. it still be a few weeks after before it's finish because of the counter top .I have had to eat out every meal since May 13th.I'm tried with all this and think for my $47k I have PAID HOME DEPOT it should have ran a lot smoother and faster .And think there should be some adjustment I'm NOT HAPPY WITH THIS.
Door opening was measured on April 13, a correct door finally installed on July 18. This was no fault of the installer or Home Depot personnel. I received great service from both of these two groups. I am disappointed that the supplier (JenWeld) that Home Depot uses. This company would not believe that they were making the door incorrectly (door swinging the wrong way) even when the door was returned the several times. Received little support from this company's district rep or the manufacturing plant personnel. Despite constant phone calls and e-mail on my behalf from my local Home Depot store expediter. JenWeld sent two of these incorrectly made doors to the wrong Home Depot stores. Home Depot may need to reconsider this supplier as an option.
The installer came to measure for one solution and recommended a much better solution. Products and materials were ordered and paid for. Unfortunately they weren't available when the installer came to get them. I was very disappointed to be left with 96 inches of open doors in my family room for Thanksgiving entertaining. :-( Store manager did refund some of my install $$. Poor checks and communication at the store.
Response from Home DepotBy Robert G, Customer Care, April 20, 2015
Hi Thomas, sorry to see how your door/frame was installed. We will be sure to review your order and see what we can do to help provided the workmanship of this project. Thanks for your continued patience.
Review 18 for Interior Door Installation
from San Francisco, CA, USA
Good materials and ordering process, horrible install process
The folks in the store were good to work with and had no problem with the ordering/delivery process. The installation however was a mess. The installer was late, didn't have the proper tools, and at first did not want to haul away the old item even though it was paid for. After the install of the door the track attached to the ceiling detached and the screws fell out of the ceiling. This was because the installer failed to secure it to a stud, they simply attached it to the sheetrock which held for only a few days. I went to home depot and asked if it could be fixed, the installer made an appointment about 2 weeks later and then was a no show. After several attempts the installer finally called back several days later to reschedule and again was a no show. After 1 week finally rescheduled to May 1 for them to come out and fix the job. Hopefully they show up this time. I would recommend Home Depot find different installers because you have lost a customer that will never use your services again.
13out of13found this review helpful.
Review 19 for Interior Door Installation
from Menlo Park, CA
Horrible process from start to finish. Took 5 months to install 4 doors.
If I could give negative ratings, I would. We were assured a turn key solution and it was anything but. We ordered the doors in October and the project wasn't completed until February. First, it took MONTHS for the doors to arrive...perhaps because the sales associate didn't know what she was doing. Materials for the install were in the garage for weeks but the doors were MIA. On delivery day, only two were delivered when all 4 should have been. Talked to several HD associates who all had different stories. Scheduled install and it was only to be a one day job. However, took 2 days to install the first 2 doors and then another 2 days to install the second two over the span of 6 weeks. I missed a total of 5 days of work to wait on this process. Then, with the last two doors, the job was just sloppy....caulk all over the house paint, not even an attempt to be neat or careful. Installer used a broken piece of moulding (had lots of other pieces to choose from) and then apparently just smeared some caulk over the broken piece to hold it together. Meanwhile, HD kept insisting that they owed us refunds (while we told them they didn't) only to turn around and demand payment and refuse to finish the job until we had repaid the refunds. We have had zero response to complaints from HD and will certainly never recommend them to anyone. In store associates were absolutely not sympathetic or apologetic and basically had the attitude that we needed to deal with it or walk away. I was even told I should be grateful that I didn't have to pay the delivery fee on the two doors that HD neglected to deliver initially. Negative reviews will be going up on social media shortly.
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Awful patch job of gouge in moulding. Could've used any other moulding but instead barely tried to fix gouge. Shoddy!
Left caulking all over house paint. Just sloppy and ugly. Install should've take 1 day. Took 5.
Response from Home DepotBy Robert G, Customer Care, March 2, 2015
Stacey, we are extremely sorry to hear of the workmanship with your installation. We will be sure to reach out to you to discuss your concerns and hope to be able to make things right for you. Thanks for sharing your experience.