The order process was a little rough, but the installed did a great job, friendly, clean work and timely. It's worth every penny to have Home Depot do the order install. Thanks to Jeanette Wood -Contractor desk
This install went on and on started process in March finished the last door in August. They ordered 1 door wrong and it took a long time to fix. Took several trips to get installation. I had a previous house done with very little trouble but now I am afraid to do any with Home Depot as far as remodel.
0out of0found this review helpful.
Response from Home DepotBy Robert G, Customer Care, September 5, 2014
We appreciate your feedback and would like to apologize for the delay with your replacement door and installation. We do understand your concerns and will be sure to continue working with our business partners to improve our overall installation services. Thanks again.
BUT!!!! my kitchen is something else i ordered them March 13th. it is now July 3 and i'm told for the third time they are ordering THE cabinet and it will be July 12-17 before it will come ..And they can't start working again. it still be a few weeks after before it's finish because of the counter top .I have had to eat out every meal since May 13th.I'm tried with all this and think for my $47k I have PAID HOME DEPOT it should have ran a lot smoother and faster .And think there should be some adjustment I'm NOT HAPPY WITH THIS.
Door opening was measured on April 13, a correct door finally installed on July 18. This was no fault of the installer or Home Depot personnel. I received great service from both of these two groups. I am disappointed that the supplier (JenWeld) that Home Depot uses. This company would not believe that they were making the door incorrectly (door swinging the wrong way) even when the door was returned the several times. Received little support from this company's district rep or the manufacturing plant personnel. Despite constant phone calls and e-mail on my behalf from my local Home Depot store expediter. JenWeld sent two of these incorrectly made doors to the wrong Home Depot stores. Home Depot may need to reconsider this supplier as an option.
The installer came to measure for one solution and recommended a much better solution. Products and materials were ordered and paid for. Unfortunately they weren't available when the installer came to get them. I was very disappointed to be left with 96 inches of open doors in my family room for Thanksgiving entertaining. :-( Store manager did refund some of my install $$. Poor checks and communication at the store.
The installation process went very smoothly. The installer was very knowledgeable and courteous and he made sure not only that he completed the project correctly, but also that we knew how to operate our new doors. I highly recommend this service!
Friendly customer service, but very slow processes, not even counting the delays from errors. The measuring had to be done twice, and when the door finally arrived, it had the door knob installed at least a foot too high, even though the door panels made it obvious where the knob should go. The paint color on the door does not match the door trim, and edges of the door did not get fully painted. I told the kind-hearted installer to not worry about the door knob, saying I'll just live with it, since I didn't want to go through the hassle of having to do this all over again, especially since I have to arrange for the dogs to be at a kennel during the installation. I just hope I don't get bad news about the door knob not being okay when I try to sell the house.
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2out of2found this review helpful.
Review 15 for Interior Door Installation
from Somerset County, NJ, USA
Installation took 52 days, seven and a half weeks, from the day I called until the door was installed
The storm/screen door that has been installed seems to be a good product. However, from the day I first walked into Home Depot to order the door to the day of installation was 52 days, and none of my dealings in each of the process steps leading to installation could be conducted online or on the phone. I had to physically come into the store for each step. I would never recommend this type of installation to any friend. The start-to-finish process is grossly inefficient.
This was absolutely the worst experience I have ever had with a purchase and arranging installation. I have never experienced such poor service - I really couldn't tell if it was disinterest in taking my money, or just plain incompetence. It was as if nobody in the entire millworks department had ever measured, ordered, sold or arranged to have a door installed before. You would think someone working in a department that sold doors would have some kind of ability to do so, but you would be wrong if you were talking about home depot. Botched measurements (twice!), zero communication, and having to settle for a completely different product last minute - this entire experience was a huge ridiculous ordeal. The company that did the install did a great job, but that's about the only positive thing I can say about this. I will never, ever entrust this kind of purchase to home depot again, and no way would I ever recommend them to anyone, unless you enjoy wasting time, and having to repeatedly call to find out why your door hasn't been installed yet.
5out of5found this review helpful.
Review 17 for Interior Door Installation
from Austin, TX, USA
they needed more time so hurried toward the end to get done. final work was sloppy.
One of the sliding doors was not put in correctly and I need to call service to have it refitted. They didn't clip the finishing nails on the front door or fill the nail holes the door handle was not installed correctly, the door didn't actually latch unless pushed in.
the installer was rude and i could have done allot better job myself 2 screws where missing in the deadbolt and i had to go get new ones they are satin stainless and all he could offer where brass screws he never put any calk at all on any part of the door to seal it it is a pre hung door with brick molding all open to rain come spring i will take it appart myself and do the job correctly.
Getting the installer there was a hassle. I had to reach out and complain to Home Depot to get the installer to call and schedule my install. Between purchase of the doors and install, it was 5+ weeks. There were scratches in the doors I received. It wasn't the installers fault, I watched him remove the protective coating/plastic. They were packaged damaged. Pretty bush league, but I didn't have another 5 weeks to wait for new doors and another install, so I had to take it in the shorts. The installer showed up early, did his work faster than expected, and did a professional job.