It was a pleasure dealing with such professionals during the replacement of our countertops! During each phase of the project (including instore ordering, home measurement verification, and installation), the personnel involved were extremely knowledgeable, polite and exceptionally competent. We are thrilled with the results!!
from the initial consultation to the installation the service was and is beyond our expections. the installers were very efficient and had lots of experience in their workmanship. they also did a fantastic job of cleaning up afterwards. we are very pleased and would definitely tell anyone considering countertops the home depot for the work.
Everything about the installation..... from picking out the countertop and the final installation was exellent. I'm very happy, with it all , and will highly reccommend Home depot to everyone. thank you
install timelines were not as promised. calls regarding service issues were not returned
1out of1found this review helpful.
Response from Home DepotBy Sheronda, Customer Care, June 11, 2013
I am sorry for your experience. I’m showing that our Customer Care and store leadership teams have contacted you and resolved the outstanding issues. We appreciate your comments and your business. Home Depot is here for you and if we can assist further, please let me know. Thank you.
The installers sent to my house were very professional. They were here on time and were very friendly. When there was an issue with the back splash they handled the problem and came back out 2 days later with the perfect fix.
1out of1found this review helpful.
Review 12 for Corian Countertop Installation
from Sanford, FL, USA
Took 2 months. Left me with an unusable kitchen for 1 week. Spent extra $300 to fix their mistake. Home Depot rep offered no support. I
Response from Home DepotBy Sheronda, Customer Care, January 7, 2013
Stix, I am sorry for the problems that you had with your countertop. Our store and service provider have worked to resolve all issues. However, if you are still experiencing problems, feel free to contact us. Thank you.
Starting with the moment of purchase, your sales representative was exceptionally understanding and helpful with my requirements for purchasing the correct product for my needs. He carefully printed out different designs for incorporating the Corian top for the cabinets I was purchasing. He walked with me to the hardware dept to select the right handles for the drawers and went with me to the Service Desk to coordinate the deliveries. PERSONALIZED SERVICE with a smile!!!!! He made it a pleasant experience and I walked out of the store feeling good. The same apples to the owner, and installer, of the company you contracted with to install the Corian top.They expertly finished the job in time for the Holidays, to have it ready for our visiting guests. THANK YOU
We chose Corian because we wanted a smooth, clean surface in a little used upstairs bathroom. John, at Home Depot, was knowledgeable and helpful. The company that provided service was professional and contacted us at each point in the process. The first countertop they brought out did not meet the door facing correctly. They took it back and corrected the issue. We are pleased and are in the process of finishing the bathroom upgrade.
Our countertops were ordered, measured, and installed in 3 weeks right before Thanksgiving. Everything was great except for a scratch in the surface discovered after the installers left. The company came and resolved the issue quickly and efficiently.
I am thrilled with the ease of this process from the selection of the countertop to the template being made and the installation everything went smooth and turned out perfect. Very happy and highly recommend!!!!!!
The overall experience was good. The improvement opportunity is that the schedule / timing should be more properly communicated. I was not given clear insight on the scheduling process and timing. This caused much confusion and tension.