The installers were very polite and knowledgeable. We had no issues, they were extremely professional and because of that we are going to extend that flooring out into our hallway. I loved the product we chose and couldn't be happier!
There was a mix-up on the delivery of the tile. The flooring manager at the store personally delivered the tile to my home in his pickup truck. That is what I call above and beyond service. The install went ahead on schedule. Nice job. Thank you Home Depot.
Was sent wrong materials. Workers arrived hours late on all but one day. Job not completed in time and had to reschedule plumbers. Someone had to come back to clean up mess left behind and fix part of baseboard that came loose after a few days. Baseboard installation still looks sloppy.
Images for this Review
(click to see full-size image)
mess left in bathroom
mess left in kitchen
open seem in kitchen baseboard
open seem in bathroom baseboard
uneven edge cut
baseboard work just seems sloppy
0out of0found this review helpful.
Response from Home DepotBy Sheronda, Customer Care, November 21, 2012
Bobbi, I’m sorry for the problems you had with your installation. I am partnering with the store and installer to resolve the outstanding issues. We will be contacting you immediately. If you have any questions in the meantime, feel free to contact me at Teamsocial@homedepot.com. Thank you.
I will NEVER attempt to do an install of ANYTHING with Home Depot again. Horrible experience. If you are thinking of using them, walk, no--RUN away. Not only was the entire experience difficult, they have double billed us and we are now having to deal with Corporate to get it corrected. I could have bought all the equipment, supplies, gone to a trade school for flooring installation and come out cheaper and used less of my time.
The installer did not know that he was going to install both laminate and vinyl tile. He was told it was a 2 hour job but turned out to be 10 hours, including a second visit. Too many people in process - poor communication between measurer, Home Depot order taker and install company. Little details got lost between too many hands. We would not use Home Depot for this type of job again.
The installer was prompt and efficient, courteous and did an excellent job with attention to detail. He moved furniture by himself and kept a clean work space. He communicated when he went to lunch and when he would get back. He made sure the flooring was the correct product before he installed it.
We chose to have our luxury vinyl tile grouted and it looks like high quality ceramic. The installer did a great job, and was very helpful in resolving some errors that the special services team had made. Would definitely use the service again.
HD did a great job. However, the local company that scheduled the installation dates scheduled the vinyl before the carpet (supposed to be the other way around). As a result, the vinyl was just shy of the carpet in one corner. I thank both the carpet and vinyl installers who spent overtime (with no charge to us) to fix it. The main room, bath, and hallway are beautiful!
6out of6found this review helpful.
Review 17 for Vinyl Flooring Installation
from Albany, Oregon
Learned some important lessons re: quality installation
Hmm-- per Home Depot's guidelines I cannot mention the installer nor the sub-contractor. That said…. hire your own installer. Our experience left us with having to hire our own contractor to correct the inferior work provided via HD. The installation company and Home Depot's customer service agreed that my install was totally inferior and unacceptable and worked amicably to correct the problem. It was a HUGE disappointment and hassle though. Be forewarned.
Response from Home DepotBy TaviaW, Customer Care, February 17, 2014
Let us first offer our sincerest apologies for any inconveniences you may have experienced with regards to your base board install. We always strive to provide excellent products and services. Please know that your concerns are taken very seriously and have been forwarded to the appropriate team for further assistance. We appreciate your feedback regarding your baseboard install and again our sincerest apologies.
After an initial problem with our installation in a few rooms, the installer inspected the problems, and promptly chose to tear out the floor in those rooms and re-install it with fantastic results. We are very pleased with the customer attention to detail and earnest effort to satisfy the customer. We have received many compliments on our lovely floors.
No problems except for the individual who did the measuring and ordering. He ,IMHO, did not know what he was doing. For example, had a cove base around the sides and he put down quarter round as the needed item. This caused the installer to try and cut old curling cove base and then attempt to match the quarter round to the base. Needless to say there were noticeable gaps that had to be filled with silicon and repainted. Also had to take back a fairly large number of supplies did not need. Would not recommend him to anyone.
Response from Home DepotBy Robert G, Customer Service, September 10, 2014
We're sorry to hear of the troubles with the measure. We will be sure to work with our business partners to improve these processes. We thank you for your feedback and hope that you can afford us the opportunity to make your next experience a much better one. Thanks again.