Our laundry/shower room and stairs to the basement turned out beautifully. We are so happy with the results. I always check with Home Depot first and take advantage of the 0% interest rates for home projects. Delivery and installation always handled professionally and in a timely manner. Couldn't be happier. thank you!
The installers were very polite and knowledgeable. We had no issues, they were extremely professional and because of that we are going to extend that flooring out into our hallway. I loved the product we chose and couldn't be happier!
There was a mix-up on the delivery of the tile. The flooring manager at the store personally delivered the tile to my home in his pickup truck. That is what I call above and beyond service. The install went ahead on schedule. Nice job. Thank you Home Depot.
Was sent wrong materials. Workers arrived hours late on all but one day. Job not completed in time and had to reschedule plumbers. Someone had to come back to clean up mess left behind and fix part of baseboard that came loose after a few days. Baseboard installation still looks sloppy.
Images for this Review
(click to see full-size image)
mess left in bathroom
mess left in kitchen
open seem in kitchen baseboard
open seem in bathroom baseboard
uneven edge cut
baseboard work just seems sloppy
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Response from Home DepotBy Sheronda, Customer Care, November 21, 2012
Bobbi, I’m sorry for the problems you had with your installation. I am partnering with the store and installer to resolve the outstanding issues. We will be contacting you immediately. If you have any questions in the meantime, feel free to contact me at Teamsocial@homedepot.com. Thank you.
I will NEVER attempt to do an install of ANYTHING with Home Depot again. Horrible experience. If you are thinking of using them, walk, no--RUN away. Not only was the entire experience difficult, they have double billed us and we are now having to deal with Corporate to get it corrected. I could have bought all the equipment, supplies, gone to a trade school for flooring installation and come out cheaper and used less of my time.
The installer did not know that he was going to install both laminate and vinyl tile. He was told it was a 2 hour job but turned out to be 10 hours, including a second visit. Too many people in process - poor communication between measurer, Home Depot order taker and install company. Little details got lost between too many hands. We would not use Home Depot for this type of job again.
The installer was prompt and efficient, courteous and did an excellent job with attention to detail. He moved furniture by himself and kept a clean work space. He communicated when he went to lunch and when he would get back. He made sure the flooring was the correct product before he installed it.
We chose to have our luxury vinyl tile grouted and it looks like high quality ceramic. The installer did a great job, and was very helpful in resolving some errors that the special services team had made. Would definitely use the service again.
We are over 65 with disabilities. Never have experienced such a horrific buying experience. Had to go into store 4 times in attempt to get problems solved.HD measure person screwed up installation order. Materials not needed ordered. Order in computer consistently wrong. Overcharged. Received wrong materials prior to installation. Materials received at our house hours AFTER installation COMPLETED. Bathroom wall and door gouged and not discovered until days later.Phone calls never returned from specific HD employees.
Hmm-- per Home Depot's guidelines I cannot mention the installer nor the sub-contractor. That said…. hire your own installer. Our experience left us with having to hire our own contractor to correct the inferior work provided via HD. The installation company and Home Depot's customer service agreed that my install was totally inferior and unacceptable and worked amicably to correct the problem. It was a HUGE disappointment and hassle though. Be forewarned.
Response from Home DepotBy TaviaW, Customer Care, February 17, 2014
Let us first offer our sincerest apologies for any inconveniences you may have experienced with regards to your base board install. We always strive to provide excellent products and services. Please know that your concerns are taken very seriously and have been forwarded to the appropriate team for further assistance. We appreciate your feedback regarding your baseboard install and again our sincerest apologies.
HD did a great job. However, the local company that scheduled the installation dates scheduled the vinyl before the carpet (supposed to be the other way around). As a result, the vinyl was just shy of the carpet in one corner. I thank both the carpet and vinyl installers who spent overtime (with no charge to us) to fix it. The main room, bath, and hallway are beautiful!