I will NEVER attempt to do an install of ANYTHING with Home Depot again. Horrible experience. If you are thinking of using them, walk, no--RUN away. Not only was the entire experience difficult, they have double billed us and we are now having to deal with Corporate to get it corrected. I could have bought all the equipment, supplies, gone to a trade school for flooring installation and come out cheaper and used less of my time.
2out of3found this review helpful.
Response from Home DepotBy Robert G, Customer Care, September 9, 2013
We would like to apologize for your experience, and would like to address any concerns that may still exist. We will review your orders, and follow up with you by phone.
Was sent wrong materials. Workers arrived hours late on all but one day. Job not completed in time and had to reschedule plumbers. Someone had to come back to clean up mess left behind and fix part of baseboard that came loose after a few days. Baseboard installation still looks sloppy.
Response from Home DepotBy Sheronda, Customer Care, November 21, 2012
Bobbi, I’m sorry for the problems you had with your installation. I am partnering with the store and installer to resolve the outstanding issues. We will be contacting you immediately. If you have any questions in the meantime, feel free to contact me at Teamsocial@homedepot.com. Thank you.
Sheronda The Home Depot
Review 4 for Vinyl Flooring Installation
from Raleigh, NC, USA
Took a long time between measurement and installation
The installer did not know that he was going to install both laminate and vinyl tile. He was told it was a 2 hour job but turned out to be 10 hours, including a second visit. Too many people in process - poor communication between measurer, Home Depot order taker and install company. Little details got lost between too many hands. We would not use Home Depot for this type of job again.
The installer was prompt and efficient, courteous and did an excellent job with attention to detail. He moved furniture by himself and kept a clean work space. He communicated when he went to lunch and when he would get back. He made sure the flooring was the correct product before he installed it.
We chose to have our luxury vinyl tile grouted and it looks like high quality ceramic. The installer did a great job, and was very helpful in resolving some errors that the special services team had made. Would definitely use the service again.
Hmm-- per Home Depot's guidelines I cannot mention the installer nor the sub-contractor. That said…. hire your own installer. Our experience left us with having to hire our own contractor to correct the inferior work provided via HD. The installation company and Home Depot's customer service agreed that my install was totally inferior and unacceptable and worked amicably to correct the problem. It was a HUGE disappointment and hassle though. Be forewarned.
Response from Home DepotBy TaviaW, Customer Care, February 17, 2014
Let us first offer our sincerest apologies for any inconveniences you may have experienced with regards to your base board install. We always strive to provide excellent products and services. Please know that your concerns are taken very seriously and have been forwarded to the appropriate team for further assistance. We appreciate your feedback regarding your baseboard install and again our sincerest apologies.
Review 14 for Vinyl Flooring Installation
from woodland park, co
Be patient, its construction and problems due arise so give all involved a chance to correct it. This can make a project go from bad to excellant!
Having been in construction for 37 years I know problems can arise and in my case I did have problems with defective product. All the associates worked very hard to correct the issues and in the end I was very satisfied with the flooring plus the cabinets and counter tops I had Home Depot do also. I highly recommend Home Depot for your flooring, cabinets and countertop projects.
Flooring rep at Home Depot was inexperienced and did not have the knowledge needed. Ordered too much tile, too much grout, wrong transition piece, wrong quarter round. Very disappointing. I had to make multiple trips to the store. The installer then dropped and broke our toilet. Overall, not a pleasant experience.
The walk-in closet floor came out beautifully and the bamboo vinyl matched the hard wood maple floor we have in the bedroom. Very please with the results compared to the previous carpet we had in the closet.
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walk in closet with new bamboo vinyl flooring
0out of0found this review helpful.
Review 17 for Vinyl Flooring Installation
from Oroville, CA
Delayed/drawn out/tiring/looked nice when finally finished
Installer called & said appt was on certain date, but when confirming appt. to be told it would be on a later date. The installer showed up Friday but didn't have part of the order so he left & came back Monday. We had no stove & fridge in kitchen & one toilet removed & then it took three days to finish install because installer had no help & had to continue working on other jobs while completing this one. The installer was competent and worked hard. He was working under crazy circumstances but with proper help this job should have taken no more than one day, day & a half at most. No more large purchases will be made at home depot. This is not the first problem with a large purchase.
Set up was a bit rocky. Could not get the appt. set. could not really get a hold of anyone for small issues like the asbestos results/submission & response and small issues in the interim but then we finally got all squared away. the actual install was smooth with great results..
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Redid the entire house but this is the floor. New carpet & linoleum... nice huh?
Cost of materials for the subflooring was to costly. There was not coordination, one person should have tracked the project from beginning to the end. I had to call and track my installation. Also to be charged an carry into the resident materials cost of a $1.25 per box, that is an insult. Just for the record there was a ding put in my new refrigerator by the guys who originally installed the kitchen floor. Now that the work is done I am satisfied with the flooring.