There was a lag between purchase and installation and although Home Depot associates were all willing to help, I had to wait until my original associate was available in order to determine the next steps in the purchase process. That part could have been smoother. However, I'm really happy with my new floor.
Our laundry/shower room and stairs to the basement turned out beautifully. We are so happy with the results. I always check with Home Depot first and take advantage of the 0% interest rates for home projects. Delivery and installation always handled professionally and in a timely manner. Couldn't be happier. thank you!
The installers were very polite and knowledgeable. We had no issues, they were extremely professional and because of that we are going to extend that flooring out into our hallway. I loved the product we chose and couldn't be happier!
There was a mix-up on the delivery of the tile. The flooring manager at the store personally delivered the tile to my home in his pickup truck. That is what I call above and beyond service. The install went ahead on schedule. Nice job. Thank you Home Depot.
Was sent wrong materials. Workers arrived hours late on all but one day. Job not completed in time and had to reschedule plumbers. Someone had to come back to clean up mess left behind and fix part of baseboard that came loose after a few days. Baseboard installation still looks sloppy.
Images for this Review
(click to see full-size image)
mess left in bathroom
mess left in kitchen
open seem in kitchen baseboard
open seem in bathroom baseboard
uneven edge cut
baseboard work just seems sloppy
0out of0found this review helpful.
Response from Home DepotBy Sheronda, Customer Care, November 21, 2012
Bobbi, I’m sorry for the problems you had with your installation. I am partnering with the store and installer to resolve the outstanding issues. We will be contacting you immediately. If you have any questions in the meantime, feel free to contact me at Teamsocial@homedepot.com. Thank you.
I will NEVER attempt to do an install of ANYTHING with Home Depot again. Horrible experience. If you are thinking of using them, walk, no--RUN away. Not only was the entire experience difficult, they have double billed us and we are now having to deal with Corporate to get it corrected. I could have bought all the equipment, supplies, gone to a trade school for flooring installation and come out cheaper and used less of my time.
The installer did not know that he was going to install both laminate and vinyl tile. He was told it was a 2 hour job but turned out to be 10 hours, including a second visit. Too many people in process - poor communication between measurer, Home Depot order taker and install company. Little details got lost between too many hands. We would not use Home Depot for this type of job again.
The installer was prompt and efficient, courteous and did an excellent job with attention to detail. He moved furniture by himself and kept a clean work space. He communicated when he went to lunch and when he would get back. He made sure the flooring was the correct product before he installed it.
We chose to have our luxury vinyl tile grouted and it looks like high quality ceramic. The installer did a great job, and was very helpful in resolving some errors that the special services team had made. Would definitely use the service again.
The Allure laminate tile is nice and competitively priced but has small 1-2mm gaps since it was installed 3 months ago. The installer was not given the correct T moldings to connect various areas of the floor. This had to be back ordered, scheduled, rescheduled until finally it was done 2 months after the original installation date.
I replaced all floors through Home Depot. The kitchen never got done. When the installer came he could not install the laminate flooring. The carpeting had a tear in one stair and a long line in the carpet in the lower level. The install team came back. They fixed the stair. For the line in the carpet, they brought a piece of drywall out of my storage room & told me I cut the drywall on the new carpet, thus the line. I had three men staring at me with one saying "You cut directly on the floor and ripped the carpet" with all three of them shaking their heads and glaring at me. I pushed back (how ridiculous that I would do such a thing), but felt very uneasy. I signed the paper saying they completed the job. I stopped at Home Depot and requested to see a manager. The reply after calling him, was he was too busy to see me. I asked for a refund for the kitchen floor and what looked like should be about $1,000, I was refunded $300 with no itemization or explanation of break down of costs. Also, kitchen vinyl was sliced with the carpet install next to it.
5out of5found this review helpful.
Review 20 for Vinyl Flooring Installation
from Eden Prairie, MN
Could only have been better if it was for zero cost!