The installers missed the original appointment and called at the last minute, early evening to let me know. They agreed to come back out the next day at 9:30 AM. They did not show up at 9:30 AM. I called their office. The staff was extremely unresponsive and said there was no way to show up before 10:30, since they did not make appointments that early. The committed to a 1 1/2 hour window, from 10:30 to Noon. They showed up at 12:30. Also, they damaged the dryer vent hose, and were unresponsive when I called the office to alert them. Home Depot rescheduled another visit at no charge to replace the hose. Home Depot made good, but the sub contractor's performance was unsatisfactory.
The installer, after observing the situation, gave me my options - one of which was changing ovens to make the install less expensive - and this was before he opened the carton, which would have made the oven unreturnable. He even offered to come back after his next installation to allow me to contact my husband and/or Home Depot before making my decision to go ahead with the installation. I made my decision to go ahead and he promptly completed the installation and cleaned up after himself very nicely.
I would recommend Home Depot installations to anyone with a great amount of free time. If you don't work, or don't mind leaving work multiple times to accept delivery of the product and then again for the installation....then this is a wonderful deal! Apparently those two items ...delivery and installation...cannot be accomplished simultaneoulsy. However I will say the actual install was efficient, well done and professional. Just be prepared to work around Home Depot's schedule.
Installer was very pleasant and worked to make it right. However, because he had to raise the ovens in the cutout, he used wood to support the oven. There was a box of metal bars that came with the oven and he asked if we wanted to keep them and we had no idea what they were for so we said no. He said he had no idea what they were for. After he left, we saw in the instruction manual that those were provided for adjustments like raising the ovens, etc. Shouldn't the installer have known that and used those instead of wood????
Dishwasher was not level, installer stated cabinets not plum but dishwasher was level. This is not true. Glasses fall over and break when top rack is pulled out because dishwasher is tilted forward. Apparently did not know what they were doing.
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0out of0found this review helpful.
Review 10 for Microwave Installation
from Goodyear, AZ, USA
Delayed installation due to incompedent installer.
First installer was not good. He said we needed a longer cord when we didn't which delayed our install several days. Second installer had no problem and installed very well (with existing cord). I certainly don't expect to win your contest with this review but thought you should know you have lost us as customers in the future.
3out of3found this review helpful.
Response from Home DepotBy Robert G, Customer Care, March 17, 2014
Thank you for your review. We are extremely sorry to hear of the first install attempt. We will be sure to review this with our business partners to see this doesn't continue. We're pleased that the second installer was able to complete the job as it should've been the completed on the initial install. Again, we appreciate your feedback and hope that we can earn your business again in the future.
The two man crew had a very tight schedule for the day. However, they worked slowly and steadily to overcome some real challenges installing our new double oven. We greatly appreciate their experience, skill, and patience,
0out of0found this review helpful.
Review 12 for Microwave Installation
Good install, great product, lousy removal of old microwave
the plumber billy himself was fine. The whole business of getting it scheduled was a disaster. Richard of your Ashland store in Va was extremely helpful as well. I have returned the dishwasher but Richard had me sent a gift certificate in the hopes that I would do business with Home Depot again.
Professional teams delivered and installed my appliances on schedule without any issues. Old units were removed. My Maytag appliances have greatly improved my kitchen's look and function. Hope to get a new Maytag stove from Home Depot next May. Ted and Shane at the Madison store are knowledgable and very helpful!
Advertised price for installation was to be $200.00 if no alterations were made. None were made as new oven & microwave were the same brand and size as old unit. the actual price charged was $423.01 including the minus $69.00 for inspection. Just not good business.
I got a good deal on a new Hotpoint range at Home Depot. It was simple, without a lot of frills, just what I wanted. Installation was the next day, and on time. Installers removed old range, and installed new one in under 20 minutes. They were polite and knew what they were doing. Very satisfied all together.