Home Depot consistently stands behind its products and installers. It will match any written price offer. Unlike a contractor who may be a no-show, they come when they say they will, they are creative and efficient installers. Most of all, Home Depot is big enough not to fail, so when they say they will get it right, they always do. Highest quality materials and service.
Took several calls to Home Depot and installer and online payment in advance to arrange for installation. Installation was expensive (not much less than the cost of the over-range microwave itself) and very fast. Installers were more concerned with completing the job quickly than with protection of our place, so we spent a lot of time cleaning up. Product quality not reasonable to assess until after about 5 years of use. At that point it will no longer be produced.
Never got my upgrade hoses or Dryer tube. Installers came in and starting letting me know what they are not going to do. Did very little and did not level the machines. Stacked them and left. Insulted by our salesman in store and felt beat up by installers. NO, how could I recommend?
2out of2found this review helpful.
Response from Home DepotBy Robert G, Customer Care, March 11, 2015
Brad, sorry to hear of your experience with the installers. We will be sure to follow up with you to address your concerns and see that you do receive the missing merchandise. We appreciate your feedback.
Review 5 for Cooktop Installation
from Plainville, CT, USA
Very happy with the efficiency of installers. On time and very professional and courteous.
We bought a whole kitchen of appliances. Dishwasher installation was never put on the order for reasons still unknown and as a result had to wait another week for an installer to be scheduled to come out. We had an issue with our outlet for the stove and asked the installer to please pull out the stove for a minute so we could fix it. They pulled it out and left it in the middle of the room, along with the dishwasher. VERY unprofessional, rude people. They wanted us to sign off on the appliances before we even looked them over. As soon as the delivery slip was signed, they were out the door without a word. I'll NEVER buy appliances from Home Depot again, nor will I ever recommend them to anyone..
2out of2found this review helpful.
Review 7 for Cooktop Installation
It only took a couple of weeks to install after I purchased??
Happy with the product. Very disappointed in the service!! I spoke with several customer service reps who all sounded very positive with no results. I finally had to contact my local Home Depot store for installation. It appears that Home Depot's delivery and installation departments are not on the same page. Amazingly bad service!
3out of3found this review helpful.
Review 8 for Cooktop Installation
from Southeast Va
There's a Disconnect between Home Depot and delivery/installation
A major disconnect between the customer, the deliverer and the installation subcontractor occurred: WE had to remove and disconnect the wall oven ourselves due to the lack of communication from the Home Depot installation management. Only the installation subcontractor owner finally sorted everything out--and the deliverers did not take the old wall oven we sweated to remove.
All went smoothly until install. The back of the cabinet might have needed cut out after it was revealed on day of removal of combo oven/microwave at $100. Cutout was not needed but we were still charged extra 100 until I reviewed my card acct. Error was quickly corrected after I called HD.
Purchased a gas stove and overhead microwave. Store sent one installation team for microwave and another for stove. Microwave was installed first. When second installation crew came to install stove they said it was improperly installed. Said it was too close to stove. I called store and spoke to Christy in appliances and was told she would make it right. Never heard back from her or store manager. Had to have microwave installed by a professional in order to complete project. So I paid twice for microwave installation and lost 2 days of work having this done. Thanks Eastwood Homdepot.
We bought a new kitchen suite, which was a major purchase for us. The appliances showed up ahead of the projected date, coordinating delivery and installation was easy thanks to Home Depot and and installation sub-contractors, and we love the new look of the GE Slate! We had one issue that my perfectionist husband over-exaggerated but I got a call directly from the Home Depot manager and all was resolved the next business day. We will definitely be using Home Depot for ongoing projects.
The HD sales person sold us an oven that didn't fit our space. Her comment was 'they can make it fit anywhere.' True, but they would have had to butcher the side of our cabinet to make it fit, plus charge us an additional $250! We had installers come out THREE times, after buying a different model and paying a $150 restocking fee. I will not buy appliances from HD again. Delivery/installation were too cumbersome. Why can't the delivery agent also install, saving customers the hassle of reserving two different 3 hour time blocks? HD customer service person was fantastic in walking us through this. If not for her, I would have given up and purchased from Pacific Sales, even if more expensive.
0out of0found this review helpful.
Review 15 for Cooktop Installation
from Tucson, AZ, USA
Poor coordination between installer and Home Depot, tardy, inflexible, too expensive
Had two installations - appliances and a patio door. Had problems with both of them Appliance installers would not install the new microwave unless we removed 3/4 of tile. Also had a leak after the dishwasher was installed which was a very easily fixed by someone else. Patio door installation was very expensive considering the actual work done. From a customer perspective the installation had problems which were not addressed up front and required bringing in a third (and fourth) party to complete the job.
Problems with ordering the appliances should have been my first clue this was not going to go well. They could not figure out how to charge for the installation. Since everything on back order said we could "pay installation part later" once appliances arrived. Upon arrival of appliances, called to arrange installation and told they no longer had anyone to do installation and would try to find an installer; they credited back $68.99 of $69.00 "measurement fee" and said we will need to pay the installer directly. After 6-7 weeks and call from my husband, was told it had not been scheduled because the installation fee had not been paid. We pay fee and the installer comes four days later. The dishwasher would not drain (came out again and said it had something to do with the garbage disposal which made no sense since that has been there YEARS); and the cook-top was laid in at a slant. The wall oven was not completed because they did not have the necessary tools to complete. Afterwards, WE had to clean up EVERYTHING...they did not clean any of the mess they had made!!! Not a happy customer....
I have been working on two 'remodeling' projects involving replacement of appliances. I was pleasantly surprised to discover that Customer Service really does still exist at the Home Depot Store on S. Colorado Blvd. Everyone who assisted me, was courteous, helpful, and attentive. If they said they would call back, they did. If they said they would do something extra they did. When they were helping me I was treated like I was the 'only' person in the store It is very hard to find good Customer Service anymore anywhere, and it refreshing to know at the Home Depot on Colo Blvd true Customer Service is not dead.
I stated situation clearly to customer service, communication was incomplete to installer, installer had to shuffle schedule to fit me in when agreed with HD; agreement to split increased installation costs was accepted by me. When part of installation was not necessary, Home Depot took all the savings and left me paying more than I agreed to. The only way I EVER got attention was going to the store. EVERY SINGLE phone call went to voice mail and was NEVER returned...in a word...pathetic (poor doesn't cover it!!).