Home Depot consistently stands behind its products and installers. It will match any written price offer. Unlike a contractor who may be a no-show, they come when they say they will, they are creative and efficient installers. Most of all, Home Depot is big enough not to fail, so when they say they will get it right, they always do. Highest quality materials and service.
We recently bought and had Home Depot install a new air conditioner. The installers knew what they were doing, making the installation seem easy (I'd self-installed the old air conditioner - ugh). And they took away the old one. Then, to boot, Home Depot called to say we'd over-paid them for the install and wanted to give us the overpayment back. What other retailer would do that!
I decided that this was the right microwave for us, and I knew I wanted to get it installed because I have a tile backsplash. There is no indication that the installation company is incapable of installing on a tile backspash, but just to be safe I called the number listed on the website and asked if the installation company could do an install if I have a tile backsplash. They indicated that there should be no problem or upcharge for this. I went to the store to look at the produce in person, and then ordered it in store. I once again verified that there would be no problem with the tile backsplash. I was reassured that there would be no issue, and the employee even called the installation company to verify this. When installation day came, my installation window was changed from 8-12 to 12-4. This was frustrating since I had an appt that afternoon- but it was worth it to me to get my microwave (had been backordered for a month) so I rearranged my schedule. The installers finally arrived at 5 and were unaware that they were to install it- even though I had already paid the installation fee. We showed them where it was to be installed and they refused to install it because we have a tile backsplash. We called our local Home Depot and no one could help us since there was no manager working until Monday (this was a Saturday). On Monday we called and spoke with a manager who arranged for someone to come install it on Wednesday. When the new installation company arrived on Wednesday they took the microwave out of the box and noticed that it was damaged and wouldn't install it because it was a fire hazard. We called the manager again, and she didn't return our call for two days. We finally got someone out to fix the situation a week later than expected. This process was not handled very professionally. I am very disappointed in the service I received.
Inside sales people were OUTSTANDING! I ordered 4 appliances. They were installed on two different dates by two different companies and crews.. The first installation was great. The second installation of the dishwasher was done improperly, and the crew also did not know how to install my over the range microwave. I hired another local company to install the microwave. They also noticed the dishwasher was not installed properly, and they repaired it.
The wall oven was installed by an excellent team of workers. Each knew their part in the installation from opening box, removal of boxes, installation and clean up. Job done in a flash. My kitchen was left looking great...the only thing left to do was "signing" required paperwork...and a big Thank You !
1out of1found this review helpful.
Review 9 for Cooktop Installation
It took 5-6 trips to get my oven completely installed
I bought a new wall oven. Installation was finally complete 6 weeks later. It took 5-6 trips for the delivery/installation which meant that I had to block out time to be at home and wait for them to show up. Different companies did the install and the delivery. Just a nightmare! I am replacing all the appliances in my kitchen and will not buy another appliance from HD because of the time it took to get it installed!
1out of1found this review helpful.
Review 10 for Cooktop Installation
The first unit didn't work. The second delivery had the wrong telephone numbers. The second delivery didn't pick up the first unit.
I had to take off work more than necessary for the installation of this GE dishwasher. The technicians that came to my home were qualified - the issues was with your system that had wrong telephone numbers and email addresses. I've run the dishwasher 4 times and it doesn't dry
Never got my upgrade hoses or Dryer tube. Installers came in and starting letting me know what they are not going to do. Did very little and did not level the machines. Stacked them and left. Insulted by our salesman in store and felt beat up by installers. NO, how could I recommend?
3out of3found this review helpful.
Response from Home DepotBy Robert G, Customer Care, March 11, 2015
Brad, sorry to hear of your experience with the installers. We will be sure to follow up with you to address your concerns and see that you do receive the missing merchandise. We appreciate your feedback.
This ended up being a very messy situation. there were people calling sometimes several times to confirm appointments but then either never showed up or showed up early. One time the installation people actually showed up days before the appliances did. There seems to be too little (or perhaps too much) oversight into the delivery and installation service schedules. It almost seems as if the delivery and installation people do not communicate at all. Once the products actually came, however, the installers were generally courteous, proficient and seem to have done the jobs well (nothing wrong so far). They were even quite helpful and gave us hints on how to make our products last.
Took several calls to Home Depot and installer and online payment in advance to arrange for installation. Installation was expensive (not much less than the cost of the over-range microwave itself) and very fast. Installers were more concerned with completing the job quickly than with protection of our place, so we spent a lot of time cleaning up. Product quality not reasonable to assess until after about 5 years of use. At that point it will no longer be produced.
The installers arrived within the time frame they gave us the evening before. They moved the old appliances out and immediately began installing the new gas range and dishwasher. One of our cabinets was off one of the hinges and they fixed it for us because it was constantly in their way - an added bonus. Since our floor slants, they made a concerted effort to put in shims so that the gap between the counter and top of dishwasher was completely even. I was amazed at how quickly and efficiently things went. They even installed the range hood for us, which was not on the original order, for an additional fee. Gas range arrived with a dent on the side. Even though it would not be seen after being installed, the manufacturer gave us an $85 adjustment. We would not have even known this was possible if the installers hadn't informed us. They did everything they could to help the customer...impressive! We will use HD installers again.
When the installer came to take measurements, he called first to let me know the time range. He was very professional on the phone and in person. Then he came back to install the new oven, and everything went well, including the clean up. We were very happy with our installation.
0out of0found this review helpful.
Review 16 for Cooktop Installation
from Raynham, MA, USA
Installation = Much Ado About What Should Have Been Simple
A lot of confusion on the part of Home Depot. Plus the installation charge is ridiculously high I think because the installer was supposed to pull a local permit but did not and charged us as if they did.
The time required and expertise exhibited at store level was miserable. Mistakes in correctly filling out Home Depot system documentation that went to the installing company required extra time and an extra trip to the store. Follow up by store personnel was not good and made bad matters worse. The installation was timely and great once the correct orders were put in Home Depot system. Better trained (and motivated) store personnel would have prevented these problems.