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Customer reviews for Pet Turf Indoor Outdoor Landscape Artificial Synthetic Lawn Turf Grass Carpet,15 ft. x Your Length($4.49/sq.ft. Equiv.)

Pet Turf Indoor Outdoor Landscape Artificial Synthetic Lawn Turf Grass Carpet,15 ft. x Your Length($4.49/sq.ft. Equiv.)

Turf Evolutions TruGrass Pets Turf provides an environmentally friendly, durable lawn area that is safe for pets. The special backing, see photo, allows for faster drainage than standard hole punched backings. TruGrass Pets Turf is perfect for commercial
Overall rating:
3.571 / 5
3.6
 / 
5
(7 reviews) 7
Open Ratings Snapshot
57%of customersrecommend this product4 of 7reviews
Rating Breakdown 7 reviews
3.6 out of 5
5
(2)
4
(3)
3
(0)
2
(1)
1
(1)
Quality 
4.2 out of 5
4.2 out of 5
Value 
3.2 out of 5
3.2 out of 5
57%of customersrecommend this product4 of 7reviews
Customer questions and answers:
21 Questions | 22 Answers
Customer reviews for Pet Turf Indoor Outdoor Landscape Artificial Synthetic Lawn Turf Grass Carpet,15 ft. x Your Length($4.49/sq.ft. Equiv.)
Review 1 for Pet Turf Indoor Outdoor Landscape Artificial Synthetic Lawn Turf Grass Carpet,15 ft. x Your Length($4.49/sq.ft. Equiv.)
from Twentynine Palms, CA
Age Range:25 to 34
,
Gender:Male
Home Improvement Profile:Other

Worst company to deal with ever!!!

PostedJuly 1, 2015
Overall rating 
1.0 out of 5
1.0 out of 5
Quality 
4.0 out of 5
4.0 out of 5
Value 
2.0 out of 5
2.0 out of 5
No, I do not recommend this product.
Well, where do I start....The only good thing I can say about Turf Evolutions is that the final product looks great in my backyard. It is too soon to tell, but I hope that the turf holds up and is as durable as they said it was. Other than that, it was a nightmare to get to that point! From not showing up for 3 days without any notice (which I was initially lied to about why they didn't show up...I was told the crew was in a vehicle accident at first, but found out it was because of a management restructuring within the company), the first day they did show up the workers didn't bring the materials they needed, and apparently planned to pick up the materials at Home Depot on their way. They hadn't checked with Home Depot to see if the store even had those materials, which they didn't, and had to send majority of the working crew to a further Home Depot (2 hrs away), so the first day of work there was no actual work being done. For the base I was told they were using decomposed granite, which is not what was used. Everyday the working crew (which I was told this was their best crew) was there, they left water bottles, soda cans, and trash in my pool and all over my yard which my dog would get a hold of. They moved my water hoses from the front of the house to use in the backyard, but never put things back where they found them. The crew took off with my shovel and landscaping rake, and even broke my pool net pole and hid it behind my pool filter! The crew forgot the paperwork for me to sign on the last day, so had to drive out the following day, which he said he would arrive at 3:30pm and didn't arrive till 8:30pm and still didn't have all the paperwork! Come to find out that the salesman that did the initial measurements of my backyard measured short by 1500 sq ft, so that was a bit of a plus I guess, but caused delays because the crew was short materials. I complained to the management and even the owner about everything that took place, the lying, lack of punctuality, cleanliness, and professionalism by this company as a whole and that I expected some sort of compensation for all of this, since it was a $29,000 project. Finally the owner called me and offered to take off $2,000 (which $1,488 of that was for bender board they didn't use, & $20 for the pole they broke, so basically $500 for all the headache & unprofessionalism)!!! I am reporting all this to Home Depot as well since they told me they have been considering dropping this company from their stores. Most unprofessional and worst customer service I have ever experienced from a company! I should have done my research on this company first.....
Pros: Looks Great, Stylish
Cons: worst installation crew, trash left behind
0points
0out of 0found this review helpful.
Review 2 for Pet Turf Indoor Outdoor Landscape Artificial Synthetic Lawn Turf Grass Carpet,15 ft. x Your Length($4.49/sq.ft. Equiv.)
from los angeles
Age Range:45 to 54
,
Gender:Female
Home Improvement Profile:Other

Disappointed

PostedJanuary 19, 2015
Overall rating 
2.0 out of 5
2.0 out of 5
Quality 
4.0 out of 5
4.0 out of 5
Value 
3.0 out of 5
3.0 out of 5
No, I do not recommend this product.
I looked at this turf while in the Home Depot in Westchester. The materials they showed me and my spouse had outdated prices from the company they contract, TURF EVOLUTIONS. From the prices we saw on the samples we were expecting it to cost about $2,000.00 and it was twice that. We still went ahead. SOME of the people working with the company are great. The sales guy from Turf Evolutions was lovely and helpful. The rest of the employees were okay to less than okay.
This is a very expensive investment, and I felt that for what I paid, my concerns were not adequately addressed. They had to remove 4 inches of soil prior to installing the turf. In doing so, they exposed a plumbing cylinder to a greater degree than it had been previously. So there is an ugly black silo sticking out of the artificial grass that was barely noticeable before. The people they sent to do a so-called repair were not willing or able to address the problem and it was left at that. No follow up from the company. If I spend four thousand dollars with your company and you can't call to address my concern you have lost my loyalty as a customer.
Pros: Stylish
Cons: poor customer service
+1point
1out of 1found this review helpful.
Review 3 for Pet Turf Indoor Outdoor Landscape Artificial Synthetic Lawn Turf Grass Carpet,15 ft. x Your Length($4.49/sq.ft. Equiv.)

not the best for the $ but it's fine

PostedFebruary 26, 2013
Overall rating 
4.0 out of 5
4.0 out of 5
Quality 
4.0 out of 5
4.0 out of 5
Value 
3.0 out of 5
3.0 out of 5
No, I do not recommend this product.
for the amt of $ i paid it would have been better to have someone professionally install it
+2points
4out of 6found this review helpful.
Review 4 for Pet Turf Indoor Outdoor Landscape Artificial Synthetic Lawn Turf Grass Carpet,15 ft. x Your Length($4.49/sq.ft. Equiv.)
from NC
Age Range:45 to 54
,
Gender:Female

Looks real!

PostedMay 30, 2012
Overall rating 
4.0 out of 5
4.0 out of 5
Great product to use for "dog scaping". Easy to install.
+1point
4out of 7found this review helpful.
Review 5 for Pet Turf Indoor Outdoor Landscape Artificial Synthetic Lawn Turf Grass Carpet,15 ft. x Your Length($4.49/sq.ft. Equiv.)
from CA

good so far

PostedJuly 25, 2012
Overall rating 
4.0 out of 5
4.0 out of 5
Appearance 
5.0 out of 5
5.0 out of 5
Quality 
4.0 out of 5
4.0 out of 5
Value 
4.0 out of 5
4.0 out of 5
I bought this product because of the good reviews, 4 for quality, because I haven't had it that long. Have received many compliments on its look.
However, it does get hot when in direct sunlight, can not go barefoot, which means it is to hot for puppy to walk on or stand to do what they need to do. That little fact was not in any of the reviews.
Cons: gets to hot to walk on for human and puppy.
+40points
42out of 44found this review helpful.
Review 6 for Pet Turf Indoor Outdoor Landscape Artificial Synthetic Lawn Turf Grass Carpet,15 ft. x Your Length($4.49/sq.ft. Equiv.)
from Lebanon, CT, USA
Age Range:65 or over
,
Gender:Male

Product works just as we had hoped.

PostedJune 5, 2012
Overall rating 
5.0 out of 5
5.0 out of 5
Appearance 
5.0 out of 5
5.0 out of 5
Quality 
5.0 out of 5
5.0 out of 5
Value 
4.0 out of 5
4.0 out of 5
The turf has worked well as a pet area and they have been very comfortable using it. It is exactly what we had hoped for.
+3points
6out of 9found this review helpful.
Review 7 for Pet Turf Indoor Outdoor Landscape Artificial Synthetic Lawn Turf Grass Carpet,15 ft. x Your Length($4.49/sq.ft. Equiv.)
from Co
Age Range:35 to 44
,
Gender:Male
Home Improvement Profile:DIYer

Looks great!

PostedJune 18, 2013
Overall rating 
5.0 out of 5
5.0 out of 5
Installation is straightforward if the prep work is done properly.
Pros: Durable, Easy to Install, Looks Great, Stylish, Good Size & Weight
+4points
5out of 6found this review helpful.