Bought this shovel for my husband for Christmas. We have a very long and steep driveway, which can make shoveling snow quite the task. Just used it for the first time last week and could not be more pleased. It takes all of the stress out of clearing the driveway. Not having to bend over or lift the shovel itself is definitely a "back saver!" I don't know yet how it will perform with a heavy snow, since this was only an inch or so.
This product was very frustrating in many ways. First, some of the small pieces (screws, etc.) were missing. They were sent to me quickly after I called the company. Then, when I tried to put the first part of the handle to the snow plow part, the 2nd screw would not go into the handle. It seems it did not line up correctly. The company then sent me another part to replace that handle part. It took some doing, but I finally got those pieces put together. The directions are not clear, and in one place, incorrect. In two places you're told to screw in a self-tapping screw, but in both instances, the screw holes do not line up. It took me two frustrating hours to put this all together. NEVER AGAIN!
Cons: hard to put together., directions not clear., some screw holes do not line up.
This product is great for removing a nuisance snowfall quickly and easily. I had a little trouble assembling it, but the company rep responded to my question immediately and attached some very helpful photos.