Demolition began 01/07/14, today is 05/06/14 and we're still missing 2 drawers and a filler side panel. After paying an additional $302.36 for cabinet storage fees, due to early deliver, the cabinet did not fit as ordered. There was a gap of three weeks between the counter completion and the countertop installation. Numerous calls to HD kitchen design specialist and facilitator were not answered timely. In fact, an average of 3 messages were left for the kitchen design specialist, prior to any return call. On 2 occasions, she failed to return any of my messages. The facilitator was non responsive to any concerns for the countertop installation. A supervisor was contacted and she was argumentative and condescending. She thought my wife cooking on a butane burner for 3 months was not a big deal to her. The countertop arrived with blemishes or blotches larger than a quarter. A quality control inspector came by to take photos of the blemishes, without any further comment. We purchased and paid for a set of 24 inch cabinets and counter adjacent to the range. As mentioned before, the cabinet and counter did not fit. The installation was cut down to 15 inch cabinets and counter.(We're still awaiting delivery for the missing drawers.) We lost about 5 inches of storage space due to this miscalculation, hence the necessity for the filler panel. We have requested a credit adjustment, but we have not heard anything back yet. We are very dissatisfied with the HD kitchen installation. Once our installation started going south, the kitchen design specialist became less and less involved. Currently, I have one telephone message and one hand written message for the KDS with no response yet. You're going to have to excuse me now while I leave another telephone message for her, which will probably be ignored again.
4out of4found this review helpful.
Review 6 for Kitchen Cabinet Installation
The installers were thorough and conscientious and did an awesome job.
home depot designed well, but as soon as the money was paid , no more contact. cupboards were ordered wrong, measurements were incorrect which has caused huge delays. They seem like they are in no hurry to make sure the customer is satisified and the job is complete
The kitchen designer and contractor were great to work with and very prompt in response to inquiries by customer. Contacts to me we're made as needed and we resolved any installation issues satisfactorily. I was 6000 miles away from the site so using Home Depot was efficient for me because I. could visit my local store and select products. The finished product is just what I expected.
3out of3found this review helpful.
Review 9 for Kitchen Cabinet Installation
from New Hampton IA
Installation and product incredible...Crew 2 an absolute disaster
Home Depot consistently made every effort to meet our expectations...Working with Crew 2 was a disaster and I did address this with anybody that cared listen They consistently gave us false and incomplete information and then denied it. I would never work with them again
Home Depot did not deliver the original design. Supplier coordination and workmanship by TPI was terrible, with schedule slips, rework, including random late night phone calls from workers asking to drop by. Our family also had monetary impact related to the additional 38 days of local dining that was required due to measurement, design errors, and poor workmanship. The undercount sink is currently held by two 1x2" pieces of wood, since the sink doesn't fit the cabinet. Family stress was increased due to a lack of professional coordination and work.
I have a very small Kitchen that should have only taken 1 day to install but it took 4 days and they still had to send someone several times to complete what should have been done the first time. Still today they are finishing a few little things that should have been done back in February/March. I have asked if they where going to comp. me for my time and no one will answer. When the Kitchen rep., customer service rep and cabinet rep. all come out to my home and see what the installer has done and tell me .. your right this should not have taken this long and agree on the other issues I have had to deal with you would think that someone would do something to make me a happy customer... given me a discount?? Very disappointed .. I had them do my kitchen after they did a great job on my moms!! We were going to have them redue our bathrooms .. not now.
12out of13found this review helpful.
Review 15 for Kitchen Cabinet Installation
from Allen park, mi
installation was decent, everything else was horrible.
It took 4 weeks for the cabinets to be ordered, after the order was delivered to my my house I began calling my home depot. It took a week for the installer to come out and check the order in. Which it was bad enough waiting 4 weeks for cabinets, it's another thing to wait a week for the installer to even come check the order in because no one from home depot or the install company would return my phone call or anything because home depot failed to send all the accurate paperwork to the installers, after the cabinet install I came home from work to find that the installer took every box from each cabinet and literally threw it out of my backdoor. I had a pile of boxes, not broken down or stacked in any neat matter. I had to come home from work and break every box down and stack them myself. The tip out tray I ordered was a 34" tip out, and all I got was a 11" tray. It took two weeks to get my new tray, only to find out that they don't make a tray big enough for my opening so I would have to install the two 11" trays. Then I was told after cabinet install I would have the counter top measure done the next day, it ended up being another week before they came to do the counter top template, and then another 3 weeks for the counter tops to be installed. When the counter tops and sink were installed it turns out the tip out tray that caused me all those issues, and that was finally installed, couldn't be there, because with the tip put tray closed there wasn't enough clearance with the sink there, so the two tip out trays had to be removed in order for the sink to be installed. So now I have a useless tip out tray. I was also provided a free silverware drawer thst was a free promotion, but it turns out that didn't fit in my cabinent either. I received poor communication from the store, I spent countless days calling to find out information about my install, and then anytime I was told I would be called back I never was. The install for the total project turned out fairly decent,but the customer service, not so friendly attitudes, the lack of design when it came to the tip out tray and silverware separator, and the poor clean up job from the cabinet install after I had to take the shop vac and vacuum up all wood dust from when the cabinets were being installed, will stop me from using home depot for any other projects. Overall it was a poor experience, and very stressful when I'm trying to balance work and manage my install project at the same time when my install project was suppose to be managed by home depot as promised. Now I'll have to find somewhere else for all of my home improvement needs.
The whole process was a nightmare. The person that measures and checks the site is not the person that helps pick out the products. The person helping you pick products has no clue about what you should and should not get. Delivery means they drop it in your driveway and leave you to figure out how to get it in the house. And God only knows how long it will be sitting awaiting the installation. The installers did not clean up after themselves and had to be called back to correct issues. Due to not having the products that should be used they made changes without consulting me and did not make changes I would have made. Do not go this route!
20out of20found this review helpful.
Review 17 for Kitchen Cabinet Installation
Lack of Project Management made installation uncoordinated and needed items were missed.
I chose Home Depot to install my kitchen as I am single and work long days which makes it difficult to do the project management myself. My "Project Manager" was not familiar with the building codes in Traverse City and did nothing to organize which trades should come in first (i.e. electrician to move wiring prior to installing cabinets on the wall where wiring was to be moved.) The list goes on, but not enough room in this box to cover.
16out of17found this review helpful.
Review 18 for Kitchen Cabinet Installation
Really Expensive Took Five Months to Complete Just OK Results
The cabinets and countertops quality is very nice. The initial kitchen design representative was excellent. I really appreciated everything the design person did.
HD estimate was the highest by almost double. Time was of the essence for us so we chose HD even though expensive because they told us they could complete in 6-8 weeks. Lots of problems and delays - took 5 months to complete.
I chose "Average" for the installation quality because there are several different contractors involved. Some were very good. Others I would rate poor.
There was a lack of attention to detail. Items were missed and I had to keep asking about them. They left garbage at my home. There was an issue with a cabinet size that caused a space to be left that does not look good. This is considered complete. They could have covered it with a kick plate.
The project manager did not communicate well. The PM gave a lot of incorrect information that cost me time, effort and money. Project was not managed in an efficient manner causing additional visits and difficulties for the technicians working.
Extra charges for items that should have been in the quote. One item they charged me for was actually just a work around on the backsplash because they made a mistake during the survey for the quote. The end result is disappointing. I had to pay extra for a less than professional looking result. I was double charged for one item, and they missed something important I requested. When I asked about this item, they said I would have to pay extra for it.
They charge for "Permit Management", but I had to file for the permits, pick them up and be on site for the preliminary inspections. All they did was make the two appts with the town and be there for the final inspection. Other contractors I have hired handled the entire permit process. It's not that the permit tasks were particularly difficult, but they make a point of charging you for handling it.
There was no professional responsibility taken. Every problem was blamed on someone or something else.
47out of48found this review helpful.
Review 19 for Kitchen Cabinet Installation
from Denver, CO, USA
Excellent sales person. Poor coordination with installation contractor. I had to do all the work to coordinate between sales person and installer.
Contractor installation coordinator knew very little about the product. Field estimator was so so. I had to help him correct his estimate to match actual site product installation. Installing contractor had to make three visits to look at the space to install one 24 inch vanity with sink. A great waste of my time.
I am very dissappointed with the service. Since the measuring started, I had set appointments that were not kept, the delivery was terrible - consequently one of the cabinets was damaged, delaying the hole thing. Installer a day late to begin the installment process. I'm still waiting on the granite counter tops... We started this project at the end of November, and 2 months later its still not completed. I will not recommend Home Depot for remodeling kitchen at all!!!
Response from Home DepotBy Robert G, Customer Care, February 2, 2015
Thank you for your feedback Monica. We're sorry to hear of the delays. We will be sure to reach out to address your concerns and see that your installation is completed in a timely manner. We appreciate your continued patience.