home depot designed well, but as soon as the money was paid , no more contact. cupboards were ordered wrong, measurements were incorrect which has caused huge delays. They seem like they are in no hurry to make sure the customer is satisified and the job is complete
6out of6found this review helpful.
Review 7 for Kitchen Cabinet Installation
from Kaneohe, HI, USA
A very frustrating experience. A kitchen installation that is a disaster from start to, I would like to say finish, but are not finished yet.
Demolition began 01/07/14, today is 05/06/14 and we're still missing 2 drawers and a filler side panel. After paying an additional $302.36 for cabinet storage fees, due to early deliver, the cabinet did not fit as ordered. There was a gap of three weeks between the counter completion and the countertop installation. Numerous calls to HD kitchen design specialist and facilitator were not answered timely. In fact, an average of 3 messages were left for the kitchen design specialist, prior to any return call. On 2 occasions, she failed to return any of my messages. The facilitator was non responsive to any concerns for the countertop installation. A supervisor was contacted and she was argumentative and condescending. She thought my wife cooking on a butane burner for 3 months was not a big deal to her. The countertop arrived with blemishes or blotches larger than a quarter. A quality control inspector came by to take photos of the blemishes, without any further comment. We purchased and paid for a set of 24 inch cabinets and counter adjacent to the range. As mentioned before, the cabinet and counter did not fit. The installation was cut down to 15 inch cabinets and counter.(We're still awaiting delivery for the missing drawers.) We lost about 5 inches of storage space due to this miscalculation, hence the necessity for the filler panel. We have requested a credit adjustment, but we have not heard anything back yet. We are very dissatisfied with the HD kitchen installation. Once our installation started going south, the kitchen design specialist became less and less involved. Currently, I have one telephone message and one hand written message for the KDS with no response yet. You're going to have to excuse me now while I leave another telephone message for her, which will probably be ignored again.
The kitchen designer and contractor were great to work with and very prompt in response to inquiries by customer. Contacts to me we're made as needed and we resolved any installation issues satisfactorily. I was 6000 miles away from the site so using Home Depot was efficient for me because I. could visit my local store and select products. The finished product is just what I expected.
3out of3found this review helpful.
Review 10 for Kitchen Cabinet Installation
from New Hampton IA
Installation and product incredible...Crew 2 an absolute disaster
Home Depot consistently made every effort to meet our expectations...Working with Crew 2 was a disaster and I did address this with anybody that cared listen They consistently gave us false and incomplete information and then denied it. I would never work with them again
Home Depot did not deliver the original design. Supplier coordination and workmanship by TPI was terrible, with schedule slips, rework, including random late night phone calls from workers asking to drop by. Our family also had monetary impact related to the additional 38 days of local dining that was required due to measurement, design errors, and poor workmanship. The undercount sink is currently held by two 1x2" pieces of wood, since the sink doesn't fit the cabinet. Family stress was increased due to a lack of professional coordination and work.
I was told multiple times about both the cabinet company and the stone company that "someone will call you." It never happened. I had to wait multiple days and then contact them myself and they always seemed like they were waiting for my call. If the Home Depot person tells you to wait for a call, just call the company yourself. The counter people told me there would be no seam, but I ended up with a very visible seam. They also cut the hole for the sink incorrectly even though they were given a template.
The cabinet guy took two days to install because neither he nor I were given an actual copy of the digital plans, and when I called Home Depot to email them to me since the cabinet guy was on site, they forgot to do so. After an hour I called them back and they said "whoops, let me send it now", by then the cabinet guy had to leave. In addition, the cabinet people didn't install the trim that was sent and there were obvious gaps between the cabinets and the floor.
Product purchased is great. Had several hiccups with costumer service. Was quoted wrong price, ended up paying more out of pocket then originally told. Installation crews damaged water pipe drain from kitchen sink. Had to battle between HD and the installers for days before they came out to fix it. Then told me it was my fault because the pipe was original from 70s, even tho pipe didn't leak before remodel. Ended up having to pay more out of pocket to have it repaired. Overall not too satisfied.
6out of7found this review helpful.
Review 17 for Kitchen Cabinet Installation
from Allen park, mi
installation was decent, everything else was horrible.
It took 4 weeks for the cabinets to be ordered, after the order was delivered to my my house I began calling my home depot. It took a week for the installer to come out and check the order in. Which it was bad enough waiting 4 weeks for cabinets, it's another thing to wait a week for the installer to even come check the order in because no one from home depot or the install company would return my phone call or anything because home depot failed to send all the accurate paperwork to the installers, after the cabinet install I came home from work to find that the installer took every box from each cabinet and literally threw it out of my backdoor. I had a pile of boxes, not broken down or stacked in any neat matter. I had to come home from work and break every box down and stack them myself. The tip out tray I ordered was a 34" tip out, and all I got was a 11" tray. It took two weeks to get my new tray, only to find out that they don't make a tray big enough for my opening so I would have to install the two 11" trays. Then I was told after cabinet install I would have the counter top measure done the next day, it ended up being another week before they came to do the counter top template, and then another 3 weeks for the counter tops to be installed. When the counter tops and sink were installed it turns out the tip out tray that caused me all those issues, and that was finally installed, couldn't be there, because with the tip put tray closed there wasn't enough clearance with the sink there, so the two tip out trays had to be removed in order for the sink to be installed. So now I have a useless tip out tray. I was also provided a free silverware drawer thst was a free promotion, but it turns out that didn't fit in my cabinent either. I received poor communication from the store, I spent countless days calling to find out information about my install, and then anytime I was told I would be called back I never was. The install for the total project turned out fairly decent,but the customer service, not so friendly attitudes, the lack of design when it came to the tip out tray and silverware separator, and the poor clean up job from the cabinet install after I had to take the shop vac and vacuum up all wood dust from when the cabinets were being installed, will stop me from using home depot for any other projects. Overall it was a poor experience, and very stressful when I'm trying to balance work and manage my install project at the same time when my install project was suppose to be managed by home depot as promised. Now I'll have to find somewhere else for all of my home improvement needs.
I have a very small Kitchen that should have only taken 1 day to install but it took 4 days and they still had to send someone several times to complete what should have been done the first time. Still today they are finishing a few little things that should have been done back in February/March. I have asked if they where going to comp. me for my time and no one will answer. When the Kitchen rep., customer service rep and cabinet rep. all come out to my home and see what the installer has done and tell me .. your right this should not have taken this long and agree on the other issues I have had to deal with you would think that someone would do something to make me a happy customer... given me a discount?? Very disappointed .. I had them do my kitchen after they did a great job on my moms!! We were going to have them redue our bathrooms .. not now.
The whole process was a nightmare. The person that measures and checks the site is not the person that helps pick out the products. The person helping you pick products has no clue about what you should and should not get. Delivery means they drop it in your driveway and leave you to figure out how to get it in the house. And God only knows how long it will be sitting awaiting the installation. The installers did not clean up after themselves and had to be called back to correct issues. Due to not having the products that should be used they made changes without consulting me and did not make changes I would have made. Do not go this route!
21out of22found this review helpful.
Review 20 for Kitchen Cabinet Installation
Lack of Project Management made installation uncoordinated and needed items were missed.
I chose Home Depot to install my kitchen as I am single and work long days which makes it difficult to do the project management myself. My "Project Manager" was not familiar with the building codes in Traverse City and did nothing to organize which trades should come in first (i.e. electrician to move wiring prior to installing cabinets on the wall where wiring was to be moved.) The list goes on, but not enough room in this box to cover.