Demolition began 01/07/14, today is 05/06/14 and we're still missing 2 drawers and a filler side panel. After paying an additional $302.36 for cabinet storage fees, due to early deliver, the cabinet did not fit as ordered. There was a gap of three weeks between the counter completion and the countertop installation. Numerous calls to HD kitchen design specialist and facilitator were not answered timely. In fact, an average of 3 messages were left for the kitchen design specialist, prior to any return call. On 2 occasions, she failed to return any of my messages. The facilitator was non responsive to any concerns for the countertop installation. A supervisor was contacted and she was argumentative and condescending. She thought my wife cooking on a butane burner for 3 months was not a big deal to her. The countertop arrived with blemishes or blotches larger than a quarter. A quality control inspector came by to take photos of the blemishes, without any further comment. We purchased and paid for a set of 24 inch cabinets and counter adjacent to the range. As mentioned before, the cabinet and counter did not fit. The installation was cut down to 15 inch cabinets and counter.(We're still awaiting delivery for the missing drawers.) We lost about 5 inches of storage space due to this miscalculation, hence the necessity for the filler panel. We have requested a credit adjustment, but we have not heard anything back yet. We are very dissatisfied with the HD kitchen installation. Once our installation started going south, the kitchen design specialist became less and less involved. Currently, I have one telephone message and one hand written message for the KDS with no response yet. You're going to have to excuse me now while I leave another telephone message for her, which will probably be ignored again.
home depot designed well, but as soon as the money was paid , no more contact. cupboards were ordered wrong, measurements were incorrect which has caused huge delays. They seem like they are in no hurry to make sure the customer is satisified and the job is complete
6out of6found this review helpful.
Review 5 for Kitchen Cabinet Installation
from Lahaina, HI, USA
Install delayed because manufacturer's shipment was short of product ordered.
The kitchen designer and contractor were great to work with and very prompt in response to inquiries by customer. Contacts to me we're made as needed and we resolved any installation issues satisfactorily. I was 6000 miles away from the site so using Home Depot was efficient for me because I. could visit my local store and select products. The finished product is just what I expected.
Home Depot consistently made every effort to meet our expectations...Working with Crew 2 was a disaster and I did address this with anybody that cared listen They consistently gave us false and incomplete information and then denied it. I would never work with them again
The whole process was a nightmare. The person that measures and checks the site is not the person that helps pick out the products. The person helping you pick products has no clue about what you should and should not get. Delivery means they drop it in your driveway and leave you to figure out how to get it in the house. And God only knows how long it will be sitting awaiting the installation. The installers did not clean up after themselves and had to be called back to correct issues. Due to not having the products that should be used they made changes without consulting me and did not make changes I would have made. Do not go this route!
17out of17found this review helpful.
Review 12 for Kitchen Cabinet Installation
Really Expensive Took Five Months to Complete Just OK Results
The cabinets and countertops quality is very nice. The initial kitchen design representative was excellent. I really appreciated everything the design person did.
HD estimate was the highest by almost double. Time was of the essence for us so we chose HD even though expensive because they told us they could complete in 6-8 weeks. Lots of problems and delays - took 5 months to complete.
I chose "Average" for the installation quality because there are several different contractors involved. Some were very good. Others I would rate poor.
There was a lack of attention to detail. Items were missed and I had to keep asking about them. They left garbage at my home. There was an issue with a cabinet size that caused a space to be left that does not look good. This is considered complete. They could have covered it with a kick plate.
The project manager did not communicate well. The PM gave a lot of incorrect information that cost me time, effort and money. Project was not managed in an efficient manner causing additional visits and difficulties for the technicians working.
Extra charges for items that should have been in the quote. One item they charged me for was actually just a work around on the backsplash because they made a mistake during the survey for the quote. The end result is disappointing. I had to pay extra for a less than professional looking result. I was double charged for one item, and they missed something important I requested. When I asked about this item, they said I would have to pay extra for it.
They charge for "Permit Management", but I had to file for the permits, pick them up and be on site for the preliminary inspections. All they did was make the two appts with the town and be there for the final inspection. Other contractors I have hired handled the entire permit process. It's not that the permit tasks were particularly difficult, but they make a point of charging you for handling it.
There was no professional responsibility taken. Every problem was blamed on someone or something else.
It's been over 6 months since I paid for my new kitchen. It's STILL not done. It was measured improperly. The cabinets provided were sized wrong for the actual dimensions. The install left me with cracked, poorly installed molding and mismatched gaps where cabinets meet walls and ceilings. I've spent extra for additional parts- none of which solved the problems. It took 4 months to get the dishwasher properly anchored. The electrician "forgot" to add a switch for the disposal (he wired it in- just no way t turn it on!). He had to come back- but at least he was unpleasant.
I am very dissappointed with the service. Since the measuring started, I had set appointments that were not kept, the delivery was terrible - consequently one of the cabinets was damaged, delaying the hole thing. Installer a day late to begin the installment process. I'm still waiting on the granite counter tops... We started this project at the end of November, and 2 months later its still not completed. I will not recommend Home Depot for remodeling kitchen at all!!!
Response from Home DepotBy Robert G, Customer Care, February 2, 2015
Thank you for your feedback Monica. We're sorry to hear of the delays. We will be sure to reach out to address your concerns and see that your installation is completed in a timely manner. We appreciate your continued patience.
Our Home Depot representative was excellent as was our installer. We still have some open items that we are trying to get closed out to complete our job: 1. Molding around patio door was damaged and not yet repaired. 2. Base molding was thrown out with floor demo and new molding not yet installed. 3. We are still missing 6 glass clips for cabinet glass. 4. Finished panel that covers garbage containers is not flush with others.
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3out of3found this review helpful.
Review 17 for Kitchen Cabinet Installation
install process was rocky... craftsmanship subpar
PostedOctober 23, 2014
No, I do not recommend this product.
This review is from:Kitchen Cabinet Installation
be wary of HD installer, they have a low regard for pride in their work and tolerate a minimum level of quality. Stay on top of the install company to insure you get the job completed at the high level of craftsmanship expected and you're paying for. The process runs much longer than they tell you and they look to change install team constantly. You have to be ready to be the general contractor DO NOT leave the project to them to do by themselves unless you are willing to accept shoddy workmanship
Installation process was cumbersome and extended. Multiple delays for measuring and remeasuring. Lack of coordination between subcontractors. Burden fell to customer. Reordered cabinet pieces more than once. One cabinet hung upside down. I paid for the cabinet cardboard packaging to be removed from the site; the subcontractor could not fit it all in his vehicle and asked me to include with my recycling. Unsuccessfully attempted to relocate an electrical outlet, then offered a price reduction less than the line item billing. Wall repair was sloppy even on second attempt. Home Depot expediter was nice but ineffective, assuring me that she was coordinating all the pieces, including the plumber, when this project did not involve plumbing.
Overall we were pleased with the quality of the cabinets, countertops, and plumbing services provided, but were completely dissatisfied and frustrated with the Designer and the design process. She was very nice and courteous, but she was was brand new to the role and lacked the skills and training needed to complete the design in a timely and accurate fashion. We spent literally over 20 hours at the store and the time it took to complete and submit the design took over two months. She made mistakes with the design and left out electrical work, plumbing fixtures, and cabinet fillers and this caused the order to be reworked and resubmitted multiple times, each time resulting in a price increase from the original amount quoted. I would not wish this process on my worst enemy!