Demolition began 01/07/14, today is 05/06/14 and we're still missing 2 drawers and a filler side panel. After paying an additional $302.36 for cabinet storage fees, due to early deliver, the cabinet did not fit as ordered. There was a gap of three weeks between the counter completion and the countertop installation. Numerous calls to HD kitchen design specialist and facilitator were not answered timely. In fact, an average of 3 messages were left for the kitchen design specialist, prior to any return call. On 2 occasions, she failed to return any of my messages. The facilitator was non responsive to any concerns for the countertop installation. A supervisor was contacted and she was argumentative and condescending. She thought my wife cooking on a butane burner for 3 months was not a big deal to her. The countertop arrived with blemishes or blotches larger than a quarter. A quality control inspector came by to take photos of the blemishes, without any further comment. We purchased and paid for a set of 24 inch cabinets and counter adjacent to the range. As mentioned before, the cabinet and counter did not fit. The installation was cut down to 15 inch cabinets and counter.(We're still awaiting delivery for the missing drawers.) We lost about 5 inches of storage space due to this miscalculation, hence the necessity for the filler panel. We have requested a credit adjustment, but we have not heard anything back yet. We are very dissatisfied with the HD kitchen installation. Once our installation started going south, the kitchen design specialist became less and less involved. Currently, I have one telephone message and one hand written message for the KDS with no response yet. You're going to have to excuse me now while I leave another telephone message for her, which will probably be ignored again.
home depot designed well, but as soon as the money was paid , no more contact. cupboards were ordered wrong, measurements were incorrect which has caused huge delays. They seem like they are in no hurry to make sure the customer is satisified and the job is complete
6out of6found this review helpful.
Review 5 for Kitchen Cabinet Installation
from Lahaina, HI, USA
Install delayed because manufacturer's shipment was short of product ordered.
The kitchen designer and contractor were great to work with and very prompt in response to inquiries by customer. Contacts to me we're made as needed and we resolved any installation issues satisfactorily. I was 6000 miles away from the site so using Home Depot was efficient for me because I. could visit my local store and select products. The finished product is just what I expected.
Home Depot consistently made every effort to meet our expectations...Working with Crew 2 was a disaster and I did address this with anybody that cared listen They consistently gave us false and incomplete information and then denied it. I would never work with them again
The whole process was a nightmare. The person that measures and checks the site is not the person that helps pick out the products. The person helping you pick products has no clue about what you should and should not get. Delivery means they drop it in your driveway and leave you to figure out how to get it in the house. And God only knows how long it will be sitting awaiting the installation. The installers did not clean up after themselves and had to be called back to correct issues. Due to not having the products that should be used they made changes without consulting me and did not make changes I would have made. Do not go this route!
It's been over 6 months since I paid for my new kitchen. It's STILL not done. It was measured improperly. The cabinets provided were sized wrong for the actual dimensions. The install left me with cracked, poorly installed molding and mismatched gaps where cabinets meet walls and ceilings. I've spent extra for additional parts- none of which solved the problems. It took 4 months to get the dishwasher properly anchored. The electrician "forgot" to add a switch for the disposal (he wired it in- just no way t turn it on!). He had to come back- but at least he was unpleasant.
The job is still not complete to our satisfaction and it has been paid for for many months. We tried being patient. We give up.
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12out of12found this review helpful.
Review 14 for Kitchen Cabinet Installation
install process was rocky... craftsmanship subpar
PostedOctober 23, 2014
No, I do not recommend this product.
This review is from:Kitchen Cabinet Installation
be wary of HD installer, they have a low regard for pride in their work and tolerate a minimum level of quality. Stay on top of the install company to insure you get the job completed at the high level of craftsmanship expected and you're paying for. The process runs much longer than they tell you and they look to change install team constantly. You have to be ready to be the general contractor DO NOT leave the project to them to do by themselves unless you are willing to accept shoddy workmanship
Our Home Depot representative was excellent as was our installer. We still have some open items that we are trying to get closed out to complete our job: 1. Molding around patio door was damaged and not yet repaired. 2. Base molding was thrown out with floor demo and new molding not yet installed. 3. We are still missing 6 glass clips for cabinet glass. 4. Finished panel that covers garbage containers is not flush with others.
Kelly designed a great update for our kitchen. We painted the lower cabinets then replaced the uppers. The design included a bank of four, the two in the middle have glass fronts and are used to display all of our glass wear. One of the side cabinets faces the dining room.Kelly was on top of everything and placed the hinges so it opens to the dining room making it easy to get the "good" dishes to the table. Could not have asked for a better design or a more caring designer.
There were so many problems with this project, it is very hard to summarize. It would have been helpful to be able to provide feedback through each step of the process in order to be most accurate. There were issues with ordering (wrong things ordered), the product / shipping (broken and / or damaged cabinets), installation (off center, gaps), etc. We started in February and it was finally completed in September. Some of the timing was due to our not being in town; however, even without that the timeframe for completion was excessive. Looking at this page, I'm not sure you really wanted real information -- looks like you were just looking for pictures & comments to use in advertising -- obviously my experience does not qualify for that.
Response from Home DepotBy Robert G, Customer Care, October 9, 2014
Jim, sorry for the troubles experienced during your installation. We will be sure to follow up with you to discuss your concerns and how we can work to make it right for you. Thanks so much for your feedback.
The worst experience, cabinets wouldn't fit, my kitchen was a mess for several months waiting for replacement cabinets. Corner cabinet door and drawer didn't open , numerous others were incorrect, had to wait for replacements. Fillers had to be used to fill the mistakes. The granite is beautiful and is the best part of the kitchen. I would never recommend Home Depot
We started our process in late May and didn't get the project completed until October. Working with the designer was easy because we knew what we wanted. The person who came out to measure didn't do an accurate drawing, which shifted our kitchen dimensions and caused our cabinets to be shorter than the footprint. We had to wait an extra month to get new cabinets in. The installer was good to work with. Overall the quality of the cabinets is average. Lots of waiting time throughout the project and it was on Home Depot's end due to incorrect measurements from the beginning. It defeated our goal of having professionals do the project to make it go quicker and correctly.
One cabinet was found to have a blemish during inspection and was to be reordered. Home Depot never placed order for replacement cabinet which delayed project ten days. With a kitchen remodel already being a lengthy process, ten additional days without a functioning kitchen was a major inconvenience. It was very difficult to get in contact with a store manager. Promised call back dates were broken multiple times. While offered compensation for inconvenience was appreciated, it fell short of customer expectation. Happy to have functioning kitchen again!