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Customer reviews for SPRINGFIELD, MO
SPRINGFIELD, MO
Overall rating:
(275 reviews) 275
Rating breakdown 275 reviews
5 stars
217
4 stars
41
3 stars
9
2 stars
3
1 star
5
Customer reviews for SPRINGFIELD, MO
Review 1 for SPRINGFIELD, MO
Overall rating
Springfield MO store experience excellent
,PostedJuly 25, 2012
Judy
My dryer went out. Ouch! I had to face buying a new one and I can ill afford to do so. I price shopped at 4 stores, the 4th being Home Depot on South Glenstone in Springfield, MO. Though prices were similar in the 4 stores, the help was outstanding at Home Depot. Mike P. put much more effort into answering my questions than did any other salesman at the other 3 stores. As a result I purchased the dryer at Home Depot. Also, upon checkout, Keith was a very joyful fellow who lifted my spirits. So, Mike P. and Keith--thanks for making what I though would be a bad experience into a good one!
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Review 2 for SPRINGFIELD, MO
Overall rating
Good cashier
,PostedAugust 2, 2012
MarkA
The cashier greeted us as we entered the store and asked if we needed help finding anything. I askd her to point me towards the keys which she did. She also called ahead to have a gentleman meet me at the key cutting station. This gentleman told me how long it would be so I could continue shopping and directed me to my next item. While I was still looking he came around the corner and told me the keys were ready and sitting on the key station waiting for me. I checked out with the same cashier who had originally directed me, and she patiently waited while we provided military ID for the discount Home Depot offers as a courtesy to service men and women. The cashier's name is donna according to my receipt. Thank you, Donna!
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Review 3 for SPRINGFIELD, MO
Overall rating
Visit 08/05/2012
,PostedAugust 6, 2012
Simwillie
A mixed review. I enjoyed the shoping experience for the most part. The store layout is quirky but that's Home Depot. What I didn't like was the just in time checkout. Post some cashiers there standing by for customers. Yeah it might not be efficient use of personnel. But it makes all the difference in the world when you can walk up to a cashier and check out. As opposed to having a line form at the only cashier opened and then open just enough to handle the rush and WHAM! Shut em down and leave the one open again. I DON'T HAVE THIS PROBLEM AT LOWES.
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Review 4 for SPRINGFIELD, MO
Overall rating
Service Counts
,PostedSeptember 13, 2012
SatisfiedinSpringfield
In a time when complacency and borderline rudeness in the workplace often seems be the norm, a trip to the Springfield, Mo Home Depot is a refreshing experience. Without exception in each department, the employees were friendly, quick to approach me and offer assistance. The atmosphere felt to be one where employees were happy to be there and "get it" that the business they are in is "customer service". I salute you all.
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Review 5 for SPRINGFIELD, MO
Overall rating
answer the phone
,PostedSeptember 3, 2012
woody
overall a very good store will helpful people, good prices and selection. The loud phone ringing constantly above hurts sales. Tour associates have to close sales over it's incessant racket. Your customers are at least annoyed and at worst may think people are being ignored or somehow relegated to second class. Please dedicate at least a portable or a dedicated real person to taking care of what obviously is an under-served segment of your customer base.
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Review 6 for SPRINGFIELD, MO
Overall rating
Great experience
,PostedSeptember 25, 2012
BethM
When we visited the Home Depot store we were very pleased with our overall experience! The store associates were extremely friendly, helpful and knowledgable and we left feeling very happy with our purchases!
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Review 7 for SPRINGFIELD, MO
Overall rating
Customer Service
,PostedSeptember 23, 2012
majordad1953
I am still amazed how at busy times it seems impossible for Home Depot to get any help at the registers. I continue to migrate to their major competitor because of long lines at the register and only one open other than the self service
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Review 8 for SPRINGFIELD, MO
Overall rating
Service
,PostedSeptember 26, 2012
Customer
One product we wanted was no longer in stock. Fan run by batterys should be in stock all year because some customers will need them other times than summer
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Review 9 for SPRINGFIELD, MO
Overall rating
Excellent Customer Service
,PostedSeptember 23, 2012
Skater
We are working on a variety of projects and had to interact with multiple associates. Each one was very knowledgable and very friendly! A very nice experience!!
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Review 10 for SPRINGFIELD, MO
Overall rating
Fast Stop and shop
,PostedSeptember 26, 2012
Rick
Came to HD from a competitor and found what they said you would't have. Not suprised!
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Review 11 for SPRINGFIELD, MO
Overall rating
Kitchen Cabinets
,PostedSeptember 9, 2012
GrojMan
We wasted at least an hour at another home improvement store before coming to Home Depot. We had 3 people wait on us, consult their computers and books, and went away feeling that most of our questions were answered. We then went to Home Depot and in short order a knowledgeable and helpful associate answered ALL our questions. Better selection too!
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Review 12 for SPRINGFIELD, MO
Overall rating
Best experience ever in any home improvement store
,PostedSeptember 20, 2012
Taranell
Knowledgable, attentive and courteous assiciates are the words that describe my experience. HD has exceptional customer service. I'll be back with my next project. Phillip in rental was outstanding!
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Review 13 for SPRINGFIELD, MO
Overall rating
great experience
,PostedSeptember 22, 2012
Bush
easy and smoothe. friendly staff and very helpful in finding what i needed quickly
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Review 14 for SPRINGFIELD, MO
Overall rating
Poor Checkouts
,PostedJuly 9, 2012
Paul
Shopping experience was normal for Home Depot; had difficulty finding the products I knew were there, could not find a few things that I wanted but did not know if they were carried. It had been a tiring day and when I reached the checkout, only two were open, one manned that was busy with a product inquiry and a self checkout. I usually avoid self checkout unless I have minimal items, I had in the neighborhood of 30 items and the scanner required many attempts to read the upc. This scanner should be adjusted. This was clearly not appropriate checkout service.
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Review 15 for SPRINGFIELD, MO
Overall rating
Excellent service
,PostedSeptember 20, 2012
Gocardinals
The employees are always extremely friendly & helpful. I love shopping at Home Depot in Springfield MO!
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Review 16 for SPRINGFIELD, MO
Overall rating
Consumer
,PostedSeptember 15, 2012
LMH1084
I do most of my shopping at Home Depot for remodeling purposes and find that your store carries most of the items needed. Also, in price comarison with other like stores, I find Home Depot is more econimical.
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Review 17 for SPRINGFIELD, MO
Overall rating
So Helpful
,PostedSeptember 1, 2012
overwhelmed
During our visit we had many items to replace after having had a fire. The store associate that assisted us stayed with us throughout the varied departments that we visited. If he did not have the answers to our questions talked to the appropriate associate to get them answered and locate the products that we needed. Thanks for making our shopping trip so successful!
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Review 18 for SPRINGFIELD, MO
Overall rating
Better Sales Associate Help
,PostedSeptember 15, 2012
Sonny
The store was not very busy when I went looking for a patio door. The sales associate was not available and another associate from the flooring department tried to help us without success.
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Review 19 for SPRINGFIELD, MO
Overall rating
Shopping Trip
,PostedSeptember 19, 2012
dshow
The store was very clean and brightly lit, the staff was friendly at the checkout counter
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Review 20 for SPRINGFIELD, MO
Overall rating
?
,PostedSeptember 19, 2012
HD08
Excellent as usual. We will continue to shop as need dictates.
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