Customer reviews for Refrigerator Installation

jbjcjd

from Macon, GA, USA

Customer has been confirmed to have purchased the item from Home Depot.

Customer service

4 / 5

Images for this Review

(click to see full-size image)

Our double wall oven broke and we bought a new one at Home Depot, the installers came out to measure very quickly and came to install on a Saturday afternoon when our oven was delivered. Great Service.

Yes, I recommend this product.

Share this review:

0points

0out of 0found this review helpful.

Review 7 for Refrigerator Installation

Overall rating

1 / 5

Install process was very poor

PostedJanuary 17, 2013

Tallulah

Customer has been confirmed to have purchased the item from Home Depot.

Customer service

2 / 5

Installers would not hook up dishwasher, in fact didn't even remove from box. would not take away old dishwasher (it is still on premises) refrigerator dented, front door sill damaged by moving in refrigerator, countertop damaged when removing old cooktop, no water hookup for icemaker on hand so we had to make a trip to HD to buy one, installer reluctant to wait until we could provide water hose as they had more jobs to do that day. It took us several days to get everything hooked up. We had to pay our own plumber, electricaian and handyman to complete the job. I will not use Home Depot for install again. Poor follow up by in-store consultant as well.

No, I do not recommend this product.

Response from Home DepotBy Sheronda, Customer Care, January 21, 2013

Tallulah, I’m sorry to hear about your experience. The store has reached out to make this right for you. If you still have outstanding issues, please let us know. Thank you.

Sheronda
The Home Depot
Teamsocial@homedepot.com

Share this review:

+4points

4out of 4found this review helpful.

Review 8 for Refrigerator Installation

Overall rating

1 / 5

Poor Communication; Big Hassle

PostedApril 18, 2013

Washer Installation

Jenga

from Brooklyn, NY, USA

Customer has been confirmed to have purchased the item from Home Depot.

Customer service

1 / 5

I purchase a washer and dryer on HomeDepot.com for delivery in NYC. ONe of the main reasons I ordered through Home Depot.com was the free installation. Little did I know, Home Depot doesn't install gas appliances in NYC. That wasn't written on the website. I found out through an automated message received the day prior to delivery. I had to call the local Home Depot and schedule (and pay for) a third party installation for the gas dryer. When the appliances were delivered, the delivery people refused to install the washer because they claimed "there was a mist" in the valve... whatever that means. So I was going to have to order (and pay for) a third party installation for the washer as well. At that point, I decided to return the items and get a refund. However, I was told that I'd be charged a 15% restocking fee if I did that. So I decided not to return the items. The local Home Depot did waive the third party installation fees. Still, I will never ever order appliances from Home Depot.com after this horrible experience.

No, I do not recommend this product.

Response from Home DepotBy Sheronda, Customer Care, April 23, 2013

Jenga, I am sorry for the problems you had with your Home Depot washer and dryer installation. I’ll make sure that our online team receives your feedback. We realize that this experience was particularly frustrating and we hope that you will give us another opportunity in the future. Home Depot is here for you and if we can assist further, please let me know. Thank you.

Sheronda
The Home Depot
Teamsocial@homedepot.com

Share this review:

+2points

2out of 2found this review helpful.

Review 9 for Refrigerator Installation

Overall rating

1 / 5

I am still waiting for my counter tops to be installed correctly.

PostedJanuary 17, 2013

steph230

from Bakersfield, ca

Customer has been confirmed to have purchased the item from Home Depot.

Customer service

1 / 5

I cannot believe that the Home Depot has not once come to my house to inspect the damages or the poor installation that was done when installing the granite counter tops. You have shown such little concern for the well being of a costumer. I have told and shown my friends the poor job that was done and they have assured me that you would be the last company they would ever use. I keep hoping you will resolve this matter quickly.

No, I do not recommend this product.

Response from Home DepotBy Sheronda, Customer Care, January 21, 2013

Steph, we will look into this for you. I’ve reached out to the store and we will be contacting you to discuss the installation and damage. I apologize for the inconvenience. If you have additional comments in the meantime, please let us know. Thank you.

Sheronda
The Home Depot
Teamsocial@homedepot.com

Share this review:

+3points

3out of 3found this review helpful.

Review 10 for Refrigerator Installation

Overall rating

1 / 5

Home Depot sales channels don't/can't talk to each other

PostedOctober 3, 2012

Dishwasher Installation

JeffD

from Raleigh NC

Customer has been confirmed to have purchased the item from Home Depot.

Customer service

1 / 5

What a disaster! Long story short: Installer said he couldn't install unit, I spent 4+ hours on the phone and had to wait 4 days to get someone out for fairly easy install. I learned that HomeDepot.com, it's third party installers, phone channels, online support and individual stores have no knowledge of what the others are doing. Couldn't have gone worse.

No, I do not recommend this product.

Response from Home DepotBy Sheronda, Customer Care, October 10, 2012

Hi my name is Sheronda and I'm with Home Depot Customer Care. I’m sorry to hear about the problems with your dishwasher installation. We have documented your feedback and your comments have been forwarded to the appropriate teams. If you have any questions, feel free to contact me at Teamsocial@homedepot.com. Thank you!

Sheronda
The Home Depot

Share this review:

+7points

7out of 7found this review helpful.

Review 11 for Refrigerator Installation

Overall rating

4 / 5

Mix Up on Installation Order Had to Be Fixed by Store Manager

PostedMay 8, 2013

roswellowner

from Roswell, GA

Customer has been confirmed to have purchased the item from Home Depot.

Customer service

2 / 5

The Home Depot Roswell Store Service Desk did not know the correct procedure to put in the installation order.
I did not get a call from the Installer within 24 hrs and when I called the Service Desk at the store, they could not help me. I had to ask for the Store Manager who straightened our the order.
The Installer came at the appointed time and did a good job. I had to pay $199 extra to have a metal box installed for the fan due to building code requirements. The fan I was replacing was installed on a plastic box.

No, I do not recommend this product.

Share this review:

0points

0out of 0found this review helpful.

Review 12 for Refrigerator Installation

Overall rating

3 / 5

microwave installation

PostedMarch 6, 2013

mike

from Riverside, CA, USA

Customer has been confirmed to have purchased the item from Home Depot.

Customer service

3 / 5

Microwave installation needed a special installer for tile which was not explained to me at purchase. The second installer did a fine job but had to wait for his boss to get the ok since the cost of doing the work was in question. This delayed installation a couple of days and 45 min. for second installer to get the ok form his boss who contracts with HD. Not all people at the store to lack some training or basic knowledge which is kept to a few. More education for the people on the floor would help.

Yes, I recommend this product.

Share this review:

+1point

1out of 1found this review helpful.

Review 13 for Refrigerator Installation

Overall rating

1 / 5

Cieling Fan Installation Ripoff

PostedOctober 24, 2012

Jimbob

from Apex, NC, USA

Customer has been confirmed to have purchased the item from Home Depot.

Customer service

1 / 5

Installer showed up 30 minutes late, and from the start sounded like he was looking for a reason to come back the next day. We told the company that we had a gabled ceiling with the fixture 14 1/2 feet high. Upon examining the installation site he said that he would have to come back tomorrow because he had a 15 ft. tall ladder. When he returned the next day he said that he needed a different mounting kit that is no standard - he was there the day before, that would have been a better time to say that. He left to go to Home Depot to get the kit. Upon completion he said the charge was $452. The estimate had been $225 to $250. After much "DISCUSSION", they dropped the price to $362. Never again!.

No, I do not recommend this product.

Response from Home DepotBy Sheronda, Customer Care, November 6, 2012

James, my name is Sheronda and I’m with Home Depot Customer Care. I hate to hear that you had this experience with our installer. Your feedback is invaluable and we will make sure that this incident is reviewed. If you have any additional comments, please contact me at Teamsocial@homedepot.com.

Sheronda
The Home Depot

Share this review:

+4points

5out of 6found this review helpful.

Review 14 for Refrigerator Installation

Overall rating

5 / 5

Smooth delivery and install process

PostedMarch 6, 2013

AMR5

from Derry, NH, USA

Customer has been confirmed to have purchased the item from Home Depot.

Customer service

5 / 5

We recently got a LG dishwasher. The salesman was friendly and helpful and explained the process well. We got it delivered when they said they would come and that was seamless. The installation gentleman was informative and helpful and gave us all of his information in case we had any questions or issues after the installation. It's been a few weeks now and, knock on wood, there haven't been any issues and we're enjoying our new quiet dishwasher.

Yes, I recommend this product.

Share this review:

+1point

1out of 1found this review helpful.

Review 15 for Refrigerator Installation

Overall rating

2 / 5

Good Product and Customer Service very poor installation

PostedJanuary 2, 2013

John

from St. Petersburg, FL, USA

Customer has been confirmed to have purchased the item from Home Depot.

Customer service

5 / 5

I think the LG dryer and washer I bought are great however the outsourced installation service from HD was very poor. They refused to remove my prior washer and dryer because they were three feet of the ground instead of the imaginary two foot high mark they gave me was the most they could lift. Because of this, they left the appliances at my front doorstep and told me it was up to me to get them up and down and dispose of the old units.

Also, if using propane, HD should sell the kits in the stores and make it easier to get access to and also inform you that you will need to have a propane company hook them up.

The store manager did a great job intervening and sending employees from the store to help but this created a fair experience when it could have been a great one.

No, I do not recommend this product.

Response from Home DepotBy Sheronda, Customer Care, January 17, 2013

John, I’m sorry for the issues with the installation company. We will make sure that our Home Services team receives your feedback. We’re glad that the store was able to make everything right for you! If you have additional comments, please let us know. Thank you.

Sheronda
The Home Depot
Teamsocial@homedepot.com

Share this review:

+2points

2out of 2found this review helpful.

Review 16 for Refrigerator Installation

Overall rating

5 / 5

Smooth and handled efficiently.

PostedMay 16, 2013

Mel30

Customer has been confirmed to have purchased the item from Home Depot.

Customer service

5 / 5

Had a non-standard install - HD handled it quickly and easily. Very pleased overall.

Yes, I recommend this product.

Share this review:

0points

0out of 0found this review helpful.

Review 17 for Refrigerator Installation

Overall rating

5 / 5

Great results

PostedMay 15, 2013

BOBB

Customer has been confirmed to have purchased the item from Home Depot.

The installer did a fantastic job. He was on time and worked very fast but safely.

Yes, I recommend this product.

Share this review:

0points

0out of 0found this review helpful.

Review 18 for Refrigerator Installation

Overall rating

5 / 5

I was very satisfied with the results.

PostedMay 15, 2013

Ronnie

Customer has been confirmed to have purchased the item from Home Depot.

The installation was performed exactly when promised, and was done efficiently and neatly.

Yes, I recommend this product.

Share this review:

0points

0out of 0found this review helpful.

Review 19 for Refrigerator Installation

Overall rating

5 / 5

Great Experience! Thank you.

PostedMay 8, 2013

Dishwasher Installation

Ed55

from Whidbey Island, Washington, USA

Customer has been confirmed to have purchased the item from Home Depot.

Customer service

5 / 5

The InstallationTechnician was the best we have ever experienced. Great work and a fantastic asset to the Home Depot experience. Thank you.

Washer is working great. A picture of it working would be silly.The installation was a remove and replace so no major counter/cabinet changes were required.

Yes, I recommend this product.

Share this review:

0points

0out of 0found this review helpful.

Review 20 for Refrigerator Installation

Overall rating

3 / 5

Delayed instillation and average quality equipment.

PostedMay 12, 2013