Dishwasher was not level, installer stated cabinets not plum but dishwasher was level. This is not true. Glasses fall over and break when top rack is pulled out because dishwasher is tilted forward. Apparently did not know what they were doing.
Images for this Review
(click to see full-size image)
0out of0found this review helpful.
Review 4 for Appliance Installation
from Goodyear, AZ, USA
Delayed installation due to incompedent installer.
First installer was not good. He said we needed a longer cord when we didn't which delayed our install several days. Second installer had no problem and installed very well (with existing cord). I certainly don't expect to win your contest with this review but thought you should know you have lost us as customers in the future.
3out of3found this review helpful.
Response from Home DepotBy Robert G, Customer Care, March 17, 2014
Thank you for your review. We are extremely sorry to hear of the first install attempt. We will be sure to review this with our business partners to see this doesn't continue. We're pleased that the second installer was able to complete the job as it should've been the completed on the initial install. Again, we appreciate your feedback and hope that we can earn your business again in the future.
Review 5 for Appliance Installation
Outcome - good. Process - disorganized, time consuming
Purchase and management of the oven replacement took far longer than necessary. Uncertainties about process at the store by virtually all was surprising. Courtesy was good and the attitude was positive throughout.
Installers process was disjointed and confused. Coordinating agreed upon contacts and timing was a pain.
Incorrect billing approach required follow-up to get refund of "measure" fee. Store staff were helpful, but another breakdown in procedure.
I ordered my GE gas range online and was not aware I would have to find my own installer. When I call the local Home Depot, they arranged for a installer on the same day the stove was delivered. To say I was impressed is an understatement. One could not ask for better service. The installation was done very quickly and efficiently. By the way, both the wife and I love the new gas range.
1out of1found this review helpful.
Review 7 for Appliance Installation
Did not allow enough time to complete installation
I was the last installer of the day. It was late Friday night. U felt bad for the installers but warned the company I had modifications that needed to be done. They were not prepared to do this and left me with a gap under neath the wall oven. I am not a handy man/woman and will have shard time fixing this. It was poor planning on the company. I felt bad for the installers they were professional and polite but tired since they had worked all day. I tried letting the company know of the modifications so they can adjust accordingly. Not add my installation to the end of day leaving little time for the work to be done.
I left work early several days and the installer did not show up. I missed 2.5 days for work. It was awful. When the work was finally done, I was amazed that Home Depot would hire a company like that. I will never use a Home Depot installer again.
Response from Home DepotBy Robert G, Customer Care, January 27, 2014
Thanks for your feedback, Janet. We see that you did have your light installed and are happy with the installation. We apologize for the missed appointment. We will continue to work to improve our install services.
Review 11 for Appliance Installation
from San Diego, CA
No help on aisle at store which impacted delay in installation.
No help on aisle at store on two separate visits. Studied product selection and accessories on own to educate myself on potential needs for project. Sought assistance to learn about installation help. When installer arrived, he could not start because I did not have all the materials needed. Installer told me what to buy and that's when I returned to the store; knowing only then what I needed.
when we finally got the dishwasher installed it was fine, but the original delivery person just said he couldnt do it and didnt give any information regarding whether there were additional options. We finally went to the store and asked about it and they arranged a plumber for a reasonable extra fee, but all the guy had to do was give us more info. We were in the dark for over a month with the dishwasher sitting in the garage.
The microwave looks wonderful and was installed as promised. However, when installer flipped the breakers on and off he shorted out my fridge and I had to pay to have that repaired in addition to the install charges. Also, installer left a huge mess on my stove; dust, etc, from installing my microwave. Will never use home depot installs again and will never recommend it
Response from Home DepotBy Sheronda, Customer Care, June 12, 2013
I am sorry to hear about the problems with your refrigerator. I’m showing that our Customer Care team has partnered with the store to resolve this issue for you. We appreciate your comments and your business. Home Depot is here for you and if we can assist further, please let me know. Thank you.
Sheronda The Home Depot Teamsocial@homedepot.com
Review 15 for Appliance Installation
from Falmouth, mA
On par with the rest of my lackluster Home Depot experience.
The installers did a great job of making sure the door on the fridge opened the right way, and got the appliance inside and in place without issue. However, I asked the installers if there was a way to keep the fridge from rolling forward when I opened the doors on the appliance. The fridge sits on a stone tiled floor, and as a result, rolled whenever I opened the door. They said "no." And that I would "need to find a way to block the wheels from rolling." The installers did not tell me I could use the feet under the fridge to lock the appliance in place. Nor did they make any attempt to fix the issue. I regret that I tipped them when I realized how easy it would have been for them to take five minutes out of their schedule to fix it and complete the installation properly.
We weren't happy the first time the installers showed up at our house and told us that the dishwasher wouldn't fit in the space allotted. We visited the HD where we purchased the product and they sent a special installer who put the dishwasher right in and had it operating immediately. The only real problem was the first installers who took the dishwasher back to the warehouse and delivered it elsewhere. Meanwhile, we had to wait an additional 4+ weeks for our new appliance.
0out of0found this review helpful.
Review 18 for Appliance Installation
Second installation by a private company was excellent but overall rating does not even come up to poor
I have never worked with a company that told me so many lies in my life...the first gas range was installed damaged one week after I purchased it in February 2014...I called the store immediately and was told they would order a new stove and have it installed right away and at that time I was told they would be glad to deliver the another stove and install it after 4:00 pm on Saturday since my husband is critically ill and I am unable to take of work for this reason....the first stove was delivered on Saturday but after that they kept insisting they could not deliver it on Saturday and they would set it up for one afternoon then they would call me at my work to say they were on there way to my house and it would be 9:00 am in the morning instead of the afternoon which they set up......this happened 4 times...I would have never purchased the gas range otherwise from Home Depot......It took from the end of February 2014 until April 4th to get the range replaced and installed a second time and then it took a act of Congress to get the damaged one picked up again...I took me telling them at the store that my son was going to set the first range on the street for them to pickup because I was having a party in my screenroom(which is were the gas range was put when they pulled it our to install the new one) and that usually things at the street are picked up by people that get things from the garbage for the metal to sell....after telling them this the range was finally picked up and I am so glad to be done with Home Depot....I have never been so dispointed and so stressed over anything in my life with any company....
0out of0found this review helpful.
Review 19 for Appliance Installation
Installation went well but installer said there was power to the dishwasher but it did not work.