We got inside mounted blinds and they came with out side mounted trim that did not fit. The installer cut what he could to make it fit on site, but then it had a ruff unfinished edge and then he reordered the rest and it came wrong the second time so our blinds are still not finished as we move into the 3/4th month. also the rods that open and close them were all different sizes. However the people we worked with were all helpful and polite, but in the end we still do not have what we paid for. I have included 2 pictures to show the missing returns and the horribly ruff edges of the ones that are up, not to mention that that also are not stained or treated and therefor open to moisture and other problems. Note the lady we spoke and the second man to come to the house did the best they could and were very polite.
I also now have al kinds of peaces on my back porch that I can not get rid of until this job is done, muchness the time I had to spend writing this
We could not be happier with my new blinds. We bought faux wood blinds and they have added an additional level of privacy and comfort to our home and give it a very cozy feeling. The woman we worked with at Home Depot in the blinds department was great. She walked us through our choices and made sure we had all the bits and pieces we needed. (For example, whether we want the controls on the right or the left, or whether we wanted an attachment at the bottom of the blinds on the doors.) She should be given a raise as she is extremely good with people.She worked with the installer, who was willing to install the blinds on a Sunday so we could have them in time for a family get together. The installer was very fast and efficient. We were really glad we had them installed. He said he has been doing installation for years, and he did our job (ten blinds) in a couple of hours. It would have taken us a week and even then we couldn't have done it as well as he did. We are very pleased with the product and the service.
The installer had 2 sets of windows with a total of six blinds to install. He worked quickly and precisely. The three kitchen blinds are even and symmetrical. The bathroom blinds were a tougher job, two small sidelights with an inside mount and the larger, center window blinds mounted outside the frame. He was extremely neat and very polite. I would highly recommend Home Depot for blinds installation.
The blinds we bought are nice, do a good, and where priced right. They have minor issues as something that isn't top of the line, but all in all, we are satisfied.
Install was quick and the installer did a good job. The only issue we have with the install is that one of the blinds was measured incorrectly by the individual that came to our home to measure the windows. It was about an eighth of an inch too small. Our installer said he would take care of the issue and have another blind made with the correct measurement. We haven't heard back from him, or anyone else. And that was two months ago.
1out of2found this review helpful.
Review 13 for Window Treatment Project
from Michigan, USA
Good install, slow response from Home Depot on scheduling
When we purchased our blinds, we went for the measure/install. The installer made the correct measurements, but a noted deduction was not taken on the order. The order arrived, but there was some confusion with the different store people who we spoke to, so the install request was not made until a week after the blinds arrived. Then the installer discovers the incorrect size of a blind. He installed teh brackets and set up a special order with the store - it actually takes longer to get than the original order. I picked up the last blind and installed it myself. Very happy with the final result. Very happy with the installer. Only OK with the Home Depot store.
Though overall it was a good deal, needs lot of improvement in customer service. Flooring/Blinds department is hard to reach via phone. Reps give the reason, "they are working with other customers or on the floor." The only way to reliably access them is go to the home depot store. When I picked up my blinds, I was given only part of my order. On installation day, installer told me at least 4 blinds are missing. Then I had to run to store and get it before installer left. While picking up the blinds from the store originally I had a doubt that some pieces are missing as there were only 7 pieces whereas my order had 11. When I asked, the rep said, "it is all in there" !
I custom ordered window treatments thru Home Depot and I was pressured into ordering Levelor vs. Bali which I have previously used in the past. I had to have numerous blinds replaced, one was replaced 3 times! They are starting to bow but when I called to see if I could reorder with another brand, they told me no since they were custom. My sales lady said she did not work on commission but someone is getting a kickback from Levelor with the pressure they put on purchasing that brand. I would never recommend Levelor brand or Home Depot for custom blinds due to my experience!
10out of10found this review helpful.
Response from Home DepotBy Robert G, Customer Care, December 4, 2013
Thank you for your review Stephanie. We are sorry to hear about your experience and will be sure to share your feedback with our business partners and leadership to keep this sort of pressure from continuing.
Review 16 for Window Treatment Project
from La Crosse, WI, USA
Good product for a great price. Finished results look great!
We received the exact look we were hoping for with our new blinds. The install was fantastic and worth spending the money to save our sanity. We had 24 blinds installed throughout our house and they all work wonderfully and look fantastic. The installer was great to work with and left no mess.
Home depot made the process of choosing the window coverings and scheduling the installation very easy, and at a very reasonable price. The installer came when scheduled and completed the work efficiently and without issue. We are very happy.
I would not recommend getting window blinds from HD. I have had good experiences with other departments but not window treatments. If someone asks where my blinds came from I would tell them but also tell them of the experience I had using the Gretna store.