When we purchased our blinds, we went for the measure/install. The installer made the correct measurements, but a noted deduction was not taken on the order. The order arrived, but there was some confusion with the different store people who we spoke to, so the install request was not made until a week after the blinds arrived. Then the installer discovers the incorrect size of a blind. He installed teh brackets and set up a special order with the store - it actually takes longer to get than the original order. I picked up the last blind and installed it myself. Very happy with the final result. Very happy with the installer. Only OK with the Home Depot store.
1out of1found this review helpful.
Review 7 for Window Treatment Project
from San Diego, CA, USA
Very good experience! Everyone was friendly, knowledgeable and professional.
Our installer was professional, kind and knowledgeable. We had coverings installed on every window in our house and had to have the installer come out twice as our special order window coverings took much longer the most of the house. The installer was respectful, neat, and left the home looking beautiful. I would highly recommend HD installation services if ordering window coverings!
We received the exact look we were hoping for with our new blinds. The install was fantastic and worth spending the money to save our sanity. We had 24 blinds installed throughout our house and they all work wonderfully and look fantastic. The installer was great to work with and left no mess.
I custom ordered window treatments thru Home Depot and I was pressured into ordering Levelor vs. Bali which I have previously used in the past. I had to have numerous blinds replaced, one was replaced 3 times! They are starting to bow but when I called to see if I could reorder with another brand, they told me no since they were custom. My sales lady said she did not work on commission but someone is getting a kickback from Levelor with the pressure they put on purchasing that brand. I would never recommend Levelor brand or Home Depot for custom blinds due to my experience!
10out of10found this review helpful.
Response from Home DepotBy Robert G, Customer Care, December 4, 2013
Thank you for your review Stephanie. We are sorry to hear about your experience and will be sure to share your feedback with our business partners and leadership to keep this sort of pressure from continuing.
I started the process to order one window shade for a cathedral ceiling window in June. I ordered a solar powered remote control shade. The Home Depot staff was very good but after I placed the order I had to wait almost 3 weeks till a subcontracted company came to measure. After that was complete, I next paid for the order and they actually placed it at that time. It took almost a month for it to come from the manufacturer to my residence and then had to call the sub for installation. The install was good but it took almost 2 months from start to finish.
1out of1found this review helpful.
Review 17 for Window Treatment Project
from Kailua-Kona, HI, USA
Long waits and little to no customer service. However very friendly installation company.
- Overall the install was done very well and product works great. - Customer Service at the Store was hit or miss. - Organization at the store was horrible. - I will not recommend Services from the Window covering department to anyone unless you are happy with waiting several months and not hearing back from anyone. - I will defiantly recommend the Appliance Department, Very friendly Manager and Great service from that specific department. - For the amount of money spent on the product i defiantly do not feel valued as a customer. I will most likely be taking my business elsewhere.
First i went to the Store and inquired about services. Service was non existent. Finally got service from the only employee who can answer questions about window and floor coverings. She was pretty friendly but seemed busy. I inquired about services and scheduled for the company to come and measure my windows. The company arrived within several day wad was very friendly. Informed me i should hear from the store in a few days to receive a quote. Waited a week and finally went into the store (as it is nearly impossible to call the store, and even harder to reach a specific department once you get through). When i got to the store i was informed the only lady who could help had been on vacation the past week, and that was why i had not received a call. (totally understandable). They told me they would leave her a note and get back to me. I waited another week and heard nothing. I returned to the store, and was told she had been back for a few days and called in sick several days after that. They again took my info and told me they would forward it to her. Another week went by and I returned to the store. This time i spoke with The appliance Department Manager Dylan. He informed me that the window specialist was on lunch at the time and should be returning shortly. He was very friendly and looked into my order during the meantime. When the window specialist returned he walked me over to her. She stated she had received my messages but was very busy. However she helped me right away. I ordered Window coverings for my whole home that day and spent a good amount of money. They informed me that for custom orders they would take 4 to 6 weeks to come in. I was fine with that and waited. After about 5 weeks i received a call from the store. The employee told me that my window coverings had come in and that i could pick them up. I let her know that i paid for installation and didn't know i had to pick them up. She looked into it and then said, "I know i was calling to tell you they came in, i should receive another call shortly to schedule an install date. Two weeks went by and no call. So i went into the store and spoke to the manager on duty. I explained my whole experience and she apologized. She let me know that she would reach out to the installer and schedule a date for me, then call me back that day. I received no call back. Waited another week and still no call. I again went to the store and spoke to the manager on duty. This time it was a man named Kimo. He was very helpful and friendly. He told me he would call me shortly with an update. I received a call about 2 hours later and he confirmed an install date for a few days later. The company came on time and did a very good job. The coverings are great.
Told by sales person that a certain product would work. Then a few weeks later they called and said it wouldn't fit the window opening and refunded our money on the one item. Then when the installer came to install the other items he said the item we had to cancel would have fit the opening. Kind of upsetting when we could have had the item that was cancelled installed and wouldn't have to pay another installation charge if we have to order the item again.
My initial interaction with the store's employees at the blinds section was awful, but the manager connected me to the right people after I complained. Once that happened, everything was smooth sailing. Quality and choices were great. Scheduling measurement and installation were not as quick as I had hoped since pretty much one person works my area, but all were done with great results. Can't beat the price.