We got inside mounted blinds and they came with out side mounted trim that did not fit. The installer cut what he could to make it fit on site, but then it had a ruff unfinished edge and then he reordered the rest and it came wrong the second time so our blinds are still not finished as we move into the 3/4th month. also the rods that open and close them were all different sizes. However the people we worked with were all helpful and polite, but in the end we still do not have what we paid for. I have included 2 pictures to show the missing returns and the horribly ruff edges of the ones that are up, not to mention that that also are not stained or treated and therefor open to moisture and other problems. Note the lady we spoke and the second man to come to the house did the best they could and were very polite.
I also now have al kinds of peaces on my back porch that I can not get rid of until this job is done, muchness the time I had to spend writing this
Poor 1st contact in store, ignored by employee for a very long time when sitting right in front of me. Installation price increased considerably from 1st quote. $35 charge to bring blinds, aren't you coming out here to install them? I went & picked them up to avoid charge, would have preferred being asked upfront about this. Installed in timely manner.
The service from the time of purchase to the end was flawed. I arrived at the store looking for window covering and there was no one who could help me. There were many people on the floor, but none in that department. It was too early, so was told I would need to return (I live in Hawaii Kai) When I finally got someone to help me there were many missteps. It required me to call several times and to go through your interminably difficult phone system. (It should be reprogrammed or changed)
The item that was on sale it was not in the store and I had to wait, though my credit card was charged for the purchase. I received an email about the order, but with no contact from your store, I had to make at least three trips or stay on the phone to know what was going on. It was not a pleasant experience. The shipment had been delayed. The installer came to measure, and when he came to install, there were two more coverings that had been on the order that was not required. I had been charged over $600 and about $340 was returned to me because of the careless order. When I returned to the store to discuss the refund, I was forced to wait, was ignored until a kind young man came to help me, and facilitated the process in the refund. He then called upon another young man who walked me through the process. When he asked if I needed additional assistance, I requested some help on getting information on another matter, and he helped me with that as well. That was very gratifying. Those two young men, I wished I had gotten their names, demonstrated customer service that I had not gotten previously from that department.
The whole process went smoothly from the original selection of window coverings to measuring and installing. Your installer was great and presented himself well when working with the public and around our customers installing during business hours.
We recently had new blinds installed throughout our home. Elaine was fantastic at helping us. She had a great deal of patience and expertise. Our products came in a timely fashion and our installer was wonderful.
Every one I encountered was very helpful, knowledgable, and concerned about my satisfaction. Sarah and Max at the store were wonderful. Tricia with the install company us an Absolute gem, I had to reschedule several times due to my contractor not meeting dead lines. Each time I called Tricia she was very polite and accommodating. The two gentleman who measured and installed my blinds were out of this world nice, professional and cleaned up line they were never in my home. I felt very comfortable with them in my home. In short I am a demanding customer and I could not be more pleased with the service I received.