The installers missed the original appointment and called at the last minute, early evening to let me know. They agreed to come back out the next day at 9:30 AM. They did not show up at 9:30 AM. I called their office. The staff was extremely unresponsive and said there was no way to show up before 10:30, since they did not make appointments that early. The committed to a 1 1/2 hour window, from 10:30 to Noon. They showed up at 12:30. Also, they damaged the dryer vent hose, and were unresponsive when I called the office to alert them. Home Depot rescheduled another visit at no charge to replace the hose. Home Depot made good, but the sub contractor's performance was unsatisfactory.
Encountered several issues with the installation process. The installer after receiving my $100 inspection fee (which was supposed to go towards the installation) took his time in giving me a quote as to the cost of the installation. When I finally received the quote I requested that he detail the estimated cost of materials and the cost of the labor. They did not give me a detailed quote. Also, their quote was more than the cost by another installer, so I went with the less expensive installation which did not require an inspection fee.
Team moved refrigerator into newly painted house without touching any surface or marking new laminate floors. installed ice maker and made connections so works perfect and no leaks. Kept their appointed time even though had major truck issue enroute. Great job, highly recommend.
Months ago we purchased a new dishwasher and scheduled installation through HD. The person who came refused to do the job until we put in new cabinets. Needless to say we couldn't just come up with new cabinets immediately. $3000.00+ and months later, we now have the cabinets, a new sink and garbage disposal. At the time of purchase of the sink and disposal AT HD, we spoke to customer service, telling them we could now schedule the installation of the dishwasher, and asked if now the same installer could do the sink and disposal. (Since HD makes the arrangements) We were told to just ask the installer when he came. The window of installation was 12-4. At 4:15 we called asking for a status. They "were running late and forgot" to call us. THREE guys came, and when asked, they refused to install anything but the dishwasher.
Thank you so much to Jen and Ashley at the Columbus - Sawmill Road store for helping us arrange the replacement appliance. Working with Samsung was a nightmare, but these ladies helped us get our issues resolved. Give them a raise! ;)
the plumber billy himself was fine. The whole business of getting it scheduled was a disaster. Richard of your Ashland store in Va was extremely helpful as well. I have returned the dishwasher but Richard had me sent a gift certificate in the hopes that I would do business with Home Depot again.
Installer did a decent job, but the time given to me by the scheduling lady was earlier than the time they gave the installer. So he thought he was on time, but I thought he was late. Once he got here he did fine.
In addition to requiring a plumber to disconnect old stove, there was too long a wait between delivery and installation...and then the installer made me pay an additional $40 cash above the $169 installation fee for an alleged "extra" part.
0out of0found this review helpful.
Review 13 for
from E Falmouth, MA
Great delivery and installation people. Nice job! Stove is great!
Home Depot could not make it harder to buy an appliance from them and have it delivered and installed. It should not be that difficult of a process.
1out of1found this review helpful.
Response from Home DepotBy Robert G, Customer Care, June 13, 2014
We definitely understand your concerns and would like to thank you for your feedback. We will look at our processes to see how we can improve, ultimately to provide a better purchasing experience for our customers. Thank you.