The installers missed the original appointment and called at the last minute, early evening to let me know. They agreed to come back out the next day at 9:30 AM. They did not show up at 9:30 AM. I called their office. The staff was extremely unresponsive and said there was no way to show up before 10:30, since they did not make appointments that early. The committed to a 1 1/2 hour window, from 10:30 to Noon. They showed up at 12:30. Also, they damaged the dryer vent hose, and were unresponsive when I called the office to alert them. Home Depot rescheduled another visit at no charge to replace the hose. Home Depot made good, but the sub contractor's performance was unsatisfactory.
Team moved refrigerator into newly painted house without touching any surface or marking new laminate floors. installed ice maker and made connections so works perfect and no leaks. Kept their appointed time even though had major truck issue enroute. Great job, highly recommend.
In addition to requiring a plumber to disconnect old stove, there was too long a wait between delivery and installation...and then the installer made me pay an additional $40 cash above the $169 installation fee for an alleged "extra" part.
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Review 4 for
from E Falmouth, MA
Great delivery and installation people. Nice job! Stove is great!
Encountered several issues with the installation process. The installer after receiving my $100 inspection fee (which was supposed to go towards the installation) took his time in giving me a quote as to the cost of the installation. When I finally received the quote I requested that he detail the estimated cost of materials and the cost of the labor. They did not give me a detailed quote. Also, their quote was more than the cost by another installer, so I went with the less expensive installation which did not require an inspection fee.
the plumber billy himself was fine. The whole business of getting it scheduled was a disaster. Richard of your Ashland store in Va was extremely helpful as well. I have returned the dishwasher but Richard had me sent a gift certificate in the hopes that I would do business with Home Depot again.
We are pleased with our dishwasher. Home Depot was very easy to deal with. The sales person, the person delivering the dish washer and the gentleman installing the dish washer were all courteous and knowledgable.
The washer functions properly. The base board was broken. The "water kit", that was quoted at $20 was apparently $60. I still have no receipt for that charge. On a positive note the installer was polite and very early.