The entire process was quick, simple, and seamless. I went to my local Home Depot to schedule someone to come out and measure from Jeld-Wen. The man used lasers to measure all of my openings and helped me choose a door style and hardware. The next day, I paid Home Depot right over the phone and a few days later I received a call to schedule my install. About a month later my doors were installed. They are wonderful. Just as I wanted them. I even had one of them painted a custom color and it matches perfectly! The installer was on time, thorough, and was very clean as he worked. Overall I am very pleased with the process and would recomend this to anyone!!
Great salesperson at store, Nick Katsu. Professional people sent from Jen Weld to do measuring and installing, always on time and worked quickly. The laser measuring is a great concept and worked very well for us.
If I could give negative ratings, I would. We were assured a turn key solution and it was anything but. We ordered the doors in October and the project wasn't completed until February. First, it took MONTHS for the doors to arrive...perhaps because the sales associate didn't know what she was doing. Materials for the install were in the garage for weeks but the doors were MIA. On delivery day, only two were delivered when all 4 should have been. Talked to several HD associates who all had different stories. Scheduled install and it was only to be a one day job. However, took 2 days to install the first 2 doors and then another 2 days to install the second two over the span of 6 weeks. I missed a total of 5 days of work to wait on this process. Then, with the last two doors, the job was just sloppy....caulk all over the house paint, not even an attempt to be neat or careful. Installer used a broken piece of moulding (had lots of other pieces to choose from) and then apparently just smeared some caulk over the broken piece to hold it together. Meanwhile, HD kept insisting that they owed us refunds (while we told them they didn't) only to turn around and demand payment and refuse to finish the job until we had repaid the refunds. We have had zero response to complaints from HD and will certainly never recommend them to anyone. In store associates were absolutely not sympathetic or apologetic and basically had the attitude that we needed to deal with it or walk away. I was even told I should be grateful that I didn't have to pay the delivery fee on the two doors that HD neglected to deliver initially. Negative reviews will be going up on social media shortly.
Images for this Review
(click to see full-size image)
Awful patch job of gouge in moulding. Could've used any other moulding but instead barely tried to fix gouge. Shoddy!
Left caulking all over house paint. Just sloppy and ugly. Install should've take 1 day. Took 5.
Response from Home DepotBy Robert G, Customer Care, March 2, 2015
Stacey, we are extremely sorry to hear of the workmanship with your installation. We will be sure to reach out to you to discuss your concerns and hope to be able to make things right for you. Thanks for sharing your experience.
We love the new sliding Door, plus it looks great. But with that said, the install cost more then the door did. That is the only thing I didn't understand. But other then that they did a great job. No complaints on the install at all.
HD recently installed interior and exterior JeldWen doors for me in two separate installations and repaired a door that had been hung by a shoddy installer some years ago. The exterior doors are tight and well sealed. The interior doors operate smoothly and look beautiful (after I painted them). The price of the installation was fair, although it was not the lowest bid. The crew was efficient, knowledgeable and professional. It was obvious that doors were their specialty. Overall, great workmanship. I wish the product had been better quality, but for the price, it was acceptable.
With snow on the ground and difficult area to get to our hopes of having a good end result was dubious in our eyes. The French doors were installed without incident. The work areas was cleaned up and nothing left behind for us to have to handle. Needless to say they more than met our expectations given the situation on day of install. We highly recommend and would use again!
Woo HOO! I had my sliding glass door removed from my kitchen, and beautiful French doors installed. The new doors, the new trim, the new hardware... everything is wonderful! It took ONE DAY. My kitchen went from 80s drab to modern luxury instantly. I can't wait for my next project!
I waited 8 weeks to get product and have it installed. Product was at Home Depot store on Elston for 2.5 weeks before install. I had to watch the installer as the 2 of them did it wrong (wasn't level) and had to redo it. Before the installers left I pointed out that the doors did not shut and stay shut. They informed me that the out the doors up and making them stay shut was my issue and not theirs
5out of5found this review helpful.
Review 18 for Interior Door Installation
from Gardena, CA, USA
Door looks nice, but unable to trust sales associates.
To purchase a door from the Home Depot for my first time was such a nightmare and I received the worst customer service in my life, because the sales associates are not knowledgeable and can not answer my questions correctly. As a result, their unprofessional service led to errors and delays to finally have the door installed correctly months later. Even the supervisor, "Rimar" tried to help including compensations, but he was just not reliable. Moreover, I decided to hire Home Depot after all and he looked professional, but for some reason, the door would spring open about 15 degrees and would not shut smoothly. I paid him extra to install a retractable screen door, but he failed and I had to return to door to Home Depot. So as you can see, I can't buy another door or window again from this store. Overall, it costs me more than I anticipated!
The installer had to hand carry the three 9 ft glass panel doors up 3 flights of stairs because they wouldn't fit in the elevator. Both of the guys were very conscientious about any excessive noise and were very good about cleaning up after themselves. I very much appreciated the extra effort because from the get go, this wasn't the average installation. First off, the store had given them a partial, wrong shipment to deliver. I thought it would take another month to get it resolved. But the installer took care of it in record time. There was a little issue with the parking and they had to carry the doors a little further than they would have liked. Then there was the elevator problem and the removal of the old doors. One hiccup after another, but they plowed through all of it, never complaining. I must commend them for their remarkable "let's get this done" attitude.