we were very pleased with the entire process. i was initially concerned that replacing light-weight builder-grade doors with heavier upgraded doors and the reuse of hardware was going to create problems, but the installation went very smooth. the installer increased the size of the hinge screws to accomodate the heavier doors and they work and look fantastic!!!!
I had all my interior doors replaced in one day. What a difference! The crew knew exactly what they were doing. They were on time and kept me informed every step of the way. They made meaningful suggestions and were very fast and friendly. And they cleaned up before leaving. I wish all my home projects turned out as excellently as Home Depot's interior door installation.
I would suggest picking out the doors before requesting the measurement appointment, unlike the instructions on homedepot.com. The kind of door was important to how we ended up doing the job.
I will use Home Depot's installation services again and again.
Fantastic service, my doors look wonderful. Seamless install process. Home Depot works with highly trained sub contractors that are very dedicated and conscientious. They even clean up after the work is completed. I highly recommended them. I can't wait to get more doors installed.
0out of0found this review helpful.
Review 5 for Interior Door Installation
Installation was done well after a detecting a defect in the product.
I ordered the door with factory brick mold. Do you see the gap between the brick mold and door frame. The door is not properly flush to the sheet-rock on the rick side.
Images for this Review
(click to see full-size image)
gap betwteen brick mold and door frame
gap betwteen brick mold and door frame
door not flush with sheetrock
This image was submitted as a sweepstakes entry.
4out of4found this review helpful.
Response from Home DepotBy Robert G, Customer Care, April 20, 2015
Hi Thomas, sorry to see how your door/frame was installed. We will be sure to review your order and see what we can do to help provided the workmanship of this project. Thanks for your continued patience.
Review 8 for Interior Door Installation
from San Francisco, CA, USA
Good materials and ordering process, horrible install process
The folks in the store were good to work with and had no problem with the ordering/delivery process. The installation however was a mess. The installer was late, didn't have the proper tools, and at first did not want to haul away the old item even though it was paid for. After the install of the door the track attached to the ceiling detached and the screws fell out of the ceiling. This was because the installer failed to secure it to a stud, they simply attached it to the sheetrock which held for only a few days. I went to home depot and asked if it could be fixed, the installer made an appointment about 2 weeks later and then was a no show. After several attempts the installer finally called back several days later to reschedule and again was a no show. After 1 week finally rescheduled to May 1 for them to come out and fix the job. Hopefully they show up this time. I would recommend Home Depot find different installers because you have lost a customer that will never use your services again.
11out of11found this review helpful.
Review 9 for Interior Door Installation
from Menlo Park, CA
Horrible process from start to finish. Took 5 months to install 4 doors.
If I could give negative ratings, I would. We were assured a turn key solution and it was anything but. We ordered the doors in October and the project wasn't completed until February. First, it took MONTHS for the doors to arrive...perhaps because the sales associate didn't know what she was doing. Materials for the install were in the garage for weeks but the doors were MIA. On delivery day, only two were delivered when all 4 should have been. Talked to several HD associates who all had different stories. Scheduled install and it was only to be a one day job. However, took 2 days to install the first 2 doors and then another 2 days to install the second two over the span of 6 weeks. I missed a total of 5 days of work to wait on this process. Then, with the last two doors, the job was just sloppy....caulk all over the house paint, not even an attempt to be neat or careful. Installer used a broken piece of moulding (had lots of other pieces to choose from) and then apparently just smeared some caulk over the broken piece to hold it together. Meanwhile, HD kept insisting that they owed us refunds (while we told them they didn't) only to turn around and demand payment and refuse to finish the job until we had repaid the refunds. We have had zero response to complaints from HD and will certainly never recommend them to anyone. In store associates were absolutely not sympathetic or apologetic and basically had the attitude that we needed to deal with it or walk away. I was even told I should be grateful that I didn't have to pay the delivery fee on the two doors that HD neglected to deliver initially. Negative reviews will be going up on social media shortly.
Images for this Review
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Awful patch job of gouge in moulding. Could've used any other moulding but instead barely tried to fix gouge. Shoddy!
Left caulking all over house paint. Just sloppy and ugly. Install should've take 1 day. Took 5.
Response from Home DepotBy Robert G, Customer Care, March 2, 2015
Stacey, we are extremely sorry to hear of the workmanship with your installation. We will be sure to reach out to you to discuss your concerns and hope to be able to make things right for you. Thanks for sharing your experience.
Order went great. Had to wait to get in special trim. Install was done too quick with no attention to detail. Had to have them come out twice. Home depot did great in making sure everything was done to my satisfaction and I'm very great full. Just feel that installer needs to slow down and take the time to do the job right instead of cutting corners. I had to stay with him and watch him to make sure he did it right. In the end all was fixed correctly and I'm satisfied. Just could have gone smoother.
We love the new sliding Door, plus it looks great. But with that said, the install cost more then the door did. That is the only thing I didn't understand. But other then that they did a great job. No complaints on the install at all.
HD recently installed interior and exterior JeldWen doors for me in two separate installations and repaired a door that had been hung by a shoddy installer some years ago. The exterior doors are tight and well sealed. The interior doors operate smoothly and look beautiful (after I painted them). The price of the installation was fair, although it was not the lowest bid. The crew was efficient, knowledgeable and professional. It was obvious that doors were their specialty. Overall, great workmanship. I wish the product had been better quality, but for the price, it was acceptable.
With snow on the ground and difficult area to get to our hopes of having a good end result was dubious in our eyes. The French doors were installed without incident. The work areas was cleaned up and nothing left behind for us to have to handle. Needless to say they more than met our expectations given the situation on day of install. We highly recommend and would use again!
Woo HOO! I had my sliding glass door removed from my kitchen, and beautiful French doors installed. The new doors, the new trim, the new hardware... everything is wonderful! It took ONE DAY. My kitchen went from 80s drab to modern luxury instantly. I can't wait for my next project!
I waited 8 weeks to get product and have it installed. Product was at Home Depot store on Elston for 2.5 weeks before install. I had to watch the installer as the 2 of them did it wrong (wasn't level) and had to redo it. Before the installers left I pointed out that the doors did not shut and stay shut. They informed me that the out the doors up and making them stay shut was my issue and not theirs
5out of5found this review helpful.
Review 20 for Interior Door Installation
from Gardena, CA, USA
Door looks nice, but unable to trust sales associates.
To purchase a door from the Home Depot for my first time was such a nightmare and I received the worst customer service in my life, because the sales associates are not knowledgeable and can not answer my questions correctly. As a result, their unprofessional service led to errors and delays to finally have the door installed correctly months later. Even the supervisor, "Rimar" tried to help including compensations, but he was just not reliable. Moreover, I decided to hire Home Depot after all and he looked professional, but for some reason, the door would spring open about 15 degrees and would not shut smoothly. I paid him extra to install a retractable screen door, but he failed and I had to return to door to Home Depot. So as you can see, I can't buy another door or window again from this store. Overall, it costs me more than I anticipated!