I selected "no" for the question, "Would you recommend Home Depot Installations to a friend?: because there wasn't a "maybe" option. If the "friend" was seeking bottom line prices, then perhaps I would recommend HD. But for high quality, upscale projects, NO! I knew going in that the installers would be bottom of the line, but I didn't expect them to be so bad that they had to send a second crew with all new materials to do the job right. Attached is a photo of the transition metal they installed- including kinks in the radius.
2 walls were damaged by the carpet puller. Carpet pro employeeMerced was great. Carpet install took 4 hours longer due to carpet not being cut right. Carpet pros blames Home Depot and Home Depot blames carpet pros. The room divider metal wasn't put in one rooms transition. Talked to Max and Nicole at Home Depot and talked to a few people at carpet pros. Max offered a 50 credit to something, and when we went in the next day he acted like he didn't know anything about the offer. Once the carpet was paid for before the install could happen, the customer service went away. No one is being accountable. No one calls back. We will never use the installation "experts" that you endorse EVER again!!
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3out of3found this review helpful.
Response from Home DepotBy Robert G, Customer Care, February 24, 2014
Pam, thank you for sharing your feedback. We do appreciate it, and would like to apologize for the troubles experienced during your carpet installation. We will be sure to document your concerns, and notify our business partners to see that you are contacted in this regard. Thanks for your continued patience, while we look into this for you.
Good communication and timely installation, but there ended up being far more seams than what I was told would be. Maybe not such an issue if they weren't so noticeable. Either way disappointed with what I was told and what was actually installed.
The product is excellent. The installers that finally arrived were great and did a very nice job. The gentleman that sold us the carpet at Home Depot was also excellent. U.S Installation Group was difficult to deal with.
Once I understood about 72 hour carpet, I was able to place an order and get the carpet installed very promptly. My only recommendation is to tell the customers about the 72 hour carpet on the web page so they can decide what they want with greater knowledge. Excellent customer service and the installation was outstanding as well as it was done ahead of schedule!!! Fantastic!!
0out of0found this review helpful.
Review 9 for Carpet Installation
They did a great job, at the job site at the time that they stated.
I emailed romanoff renovations about an excessive amount of loose staples and I have not heard anything back. Prior to installation, communication was wonderful but after it's done, it's like you have been written off.
Once someone showed up, a day late, it was great. The installer was very friendly and took an hour like he said it would. Problem was the carpet was too be installed the day before. I just got the run around and didn't know when I was gonna get it down until he showed up.
The price and installation was very adequate! Getting to the point of installation was a bit rocky in that the website didn't mesh with the product I was trying to purchase. Customer service lacked in knowledge of procedure and real helpfulness at times.
The store clerk and installer were excellent. We had a unique situation where we were adding on as well as replacing carpet in an existing space, and wanted to order all the carpet (existing room and addition) so that we could get the same dye lot. The clerk told us "no problem", but the person they sent out is a contractor, and point blank told us "I work for a company out of Detroit (mind you the install was for a home in California) and not Home Depot (never mind the orange apron that says Home Depot I'm wearing)". My wife called me so I could have a conversation with the gentleman and the issue was resolved (she described him as subsequently, "less rude"). We ordered 72 hour carpet, which really turned into 5 day carpet (if you can't take their first available appointment (8am the next day) then you lose out on the 72 hour promise apparently. Overall, the installer (from a different company than the measurer) was fantastic, and the carpet looks and feels amazing. Additionally, in spite of the problems it was still installed sooner than anyone else could provide.
all my concerns in the installation were promptly and efficiently addressed in a friendly manner. Prices were the lowest in the area. I would recommend Home Depot for carpet purchases to all my friends and relatives. D. C.