2 walls were damaged by the carpet puller. Carpet pro employeeMerced was great. Carpet install took 4 hours longer due to carpet not being cut right. Carpet pros blames Home Depot and Home Depot blames carpet pros. The room divider metal wasn't put in one rooms transition. Talked to Max and Nicole at Home Depot and talked to a few people at carpet pros. Max offered a 50 credit to something, and when we went in the next day he acted like he didn't know anything about the offer. Once the carpet was paid for before the install could happen, the customer service went away. No one is being accountable. No one calls back. We will never use the installation "experts" that you endorse EVER again!!
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2out of2found this review helpful.
Response from Home DepotBy Robert G, Customer Care, February 24, 2014
Pam, thank you for sharing your feedback. We do appreciate it, and would like to apologize for the troubles experienced during your carpet installation. We will be sure to document your concerns, and notify our business partners to see that you are contacted in this regard. Thanks for your continued patience, while we look into this for you.
My carpet was to be installed at 8 am on a Monday. About 10 am I got a call from the installed saying his truck broke down, he had no one else to install the carpet and it would have to be rescheduled. He told me I would receive a gift card in the mail for my trouble. I have not yet received anything.
I had taken the day off work, had movers scheduled for the evening to put all my furniture back. This caused me having to find someone to be there the next day as I could not afford to take another day off work, and to reschedule my movers.
The next day a different installer arrived, and did a great job, and I am happy with the results.
While I realize this is not directly Home Depots fault, Home Depot should train and screen its installers more carefully.
I ordered the 3-day installation because I had a room full of furniture being delivered the following week. By the time I had the measurements done, ordered and paid for the carpet and scheduled the installation we were down to the wire. On delivery day they were late and I got a call saying their truck broke down but would still be there that day. After a while got another call asking if I wanted to reschedule but I explained the situation and they promised they would install it that night. And they did! It was late when they finished (10 p.m.) but they came through for me. Luckily it was only one room. Good customer service as they kept communicating with me.
0out of0found this review helpful.
Review 5 for Carpet Installation
from Boise, Idaho
Very smooth install process and amazing transformation!
I needed a 72 hr. turn around for installation. The folks at Home Depot made follow up calls to the mill to ensure the carpet was in stock. There were e-mails and phone confirmations made to secure the date and time of installation. The 3 men who came and installed the carpet were professional and did a wonderful job of cleaning up and completing the job in 3 hours time. I am most pleased and highly recommend the Sevierville, TN store for anyone who needs excellent service and installation of carpet. Wonderful customer service from everyone involved!! Thank you.
We had to get the store manager to call the installation contractor twice in order to get them to meet promised deadlines. Our calls to the contractor resulted in the receptionist stating that she would have to get the manager to call us back which never happened. The service at the store was satisfactory but service we received from the installation contractor will make us think twice about buying from home depot again.
Installers were required to remove old carpet and padding from Living Room and replace padding portion in basement. I removed padding in basement and am aware of cat urine damage in that area. The living room carpet was ten years old and other than age worn, was in good shape. Installers left original padding and carpet from living room in driveway and I was required to move to end of driveway. The installers excuse was cat urine damage, which it was not. With all of their cigarette breaks they just plum forgot. After multiple phone calls my fee was reduced about $60, but that doesn't really cover the pain that I was required to go through to move the old materials to end of driveway. (I am very arthritic in my knees and bending and lifting is not anything I can do anymore.) At this point I could never recommend Home Depot carpet install to any friends or family.
If I did not understand how to do a carpet take off I would have ended up with multiple pieces of carpet seamed together even in rooms that had a dimension that was less then the 12' foot roll of carpet. There is a complete disconnect between the people that measure and the program that calculates the yardage. I persevered and finally got the carpet installed my way. On a positive note I love the product.
My carpet has been installed and now my door will not close. When the measurements were done prior to installation, they should have let me know that this could have been a potential problem and provided me with options. They are after all the experts. When the door was installed, opening and closing door became too difficult and i later had to remove door. I asked if they could give me options or alternatives on how to fix this problem or alter door, but none were provided.
While the install team was fast the quality is their work is lacking. Very unhappy with certain areas of the house; the radiators, stairs, and all the old carpet pieces left behind. I understand they probably don't normally remove carpet that is stuck to the wall but it's that little extra that would have meant a lot. Also stairs leading to second floor were not cut to the correct width.
0out of0found this review helpful.
Review 14 for Carpet Installation
from Columbus, GA, USA
Installation was smooth but entire process was poorly handled
The installer that was sent to my house and was creepy, talked about some weird stuff and almost felt like he was looking at everything in my house to possibly come back and take stuff at a different time or maybe send someone to come back it was weird! The product is fairly good but the molding was damaged in two different places also carpet had to be reset into place in two spots as well.
I had carpet installed in my rental home. I now live in another State (SD) and the staff at the Sioux Falls Home Depot carpet center were excellent. However, the installation company did incorrect measurement and when I asked them to double check they were curt with me. Then when the installers showed up it turns out the estimate was incorrect and there was not enough carpet. They had to spend most of the day trying to get the extra carpet. Luckily, they were able to find it and install it. I love the carpet and very happy with the final product but the process was frustrating.