2 walls were damaged by the carpet puller. Carpet pro employeeMerced was great. Carpet install took 4 hours longer due to carpet not being cut right. Carpet pros blames Home Depot and Home Depot blames carpet pros. The room divider metal wasn't put in one rooms transition. Talked to Max and Nicole at Home Depot and talked to a few people at carpet pros. Max offered a 50 credit to something, and when we went in the next day he acted like he didn't know anything about the offer. Once the carpet was paid for before the install could happen, the customer service went away. No one is being accountable. No one calls back. We will never use the installation "experts" that you endorse EVER again!!
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3out of3found this review helpful.
Response from Home DepotBy Robert G, Customer Care, February 24, 2014
Pam, thank you for sharing your feedback. We do appreciate it, and would like to apologize for the troubles experienced during your carpet installation. We will be sure to document your concerns, and notify our business partners to see that you are contacted in this regard. Thanks for your continued patience, while we look into this for you.
The store clerk and installer were excellent. We had a unique situation where we were adding on as well as replacing carpet in an existing space, and wanted to order all the carpet (existing room and addition) so that we could get the same dye lot. The clerk told us "no problem", but the person they sent out is a contractor, and point blank told us "I work for a company out of Detroit (mind you the install was for a home in California) and not Home Depot (never mind the orange apron that says Home Depot I'm wearing)". My wife called me so I could have a conversation with the gentleman and the issue was resolved (she described him as subsequently, "less rude"). We ordered 72 hour carpet, which really turned into 5 day carpet (if you can't take their first available appointment (8am the next day) then you lose out on the 72 hour promise apparently. Overall, the installer (from a different company than the measurer) was fantastic, and the carpet looks and feels amazing. Additionally, in spite of the problems it was still installed sooner than anyone else could provide.
The installation process began right on time. The installers were very friendly and professional. They worked efficiently in getting all three rooms prepped, cleaned, and re-installed with the new carpet. Great care was taken in replacing all furniture items back in place. We are very impressed and happy with the total job and would definitely recommend HD to our friends.
My carpet was to be installed at 8 am on a Monday. About 10 am I got a call from the installed saying his truck broke down, he had no one else to install the carpet and it would have to be rescheduled. He told me I would receive a gift card in the mail for my trouble. I have not yet received anything.
I had taken the day off work, had movers scheduled for the evening to put all my furniture back. This caused me having to find someone to be there the next day as I could not afford to take another day off work, and to reschedule my movers.
The next day a different installer arrived, and did a great job, and I am happy with the results.
While I realize this is not directly Home Depots fault, Home Depot should train and screen its installers more carefully.
Mr. Mario Godoy and his son did an absolutely amazing job on our installation. They were prompt and very professional. They took the time to do a quality job and were very friendly while doing it. I give them my highest recommendation!!!
They call the morning of to give you a time frame. My time was 12-3. As the end of my time got closer to the end I called to check on that status. When I called I was told the installer had an issue earlier and was running late but should be there by 3:30. I called again as it got closer to 3:30 to make sure they would be there by then only to find out it would be later. Why did I have to do all the follow up? Customer service should have been contacting me. Fail on customer service!
We use Home Depot for carpet for all of our rental properties & I keep using them because the whole process is very organized & I have always been extremely pleased with the whole process from beginning to end - as a matter of fact, whenever it's time to buy new carpeting, I go directly to Home Depot - I never even consider anyone else - jobs well done !!!!!