I selected "no" for the question, "Would you recommend Home Depot Installations to a friend?: because there wasn't a "maybe" option. If the "friend" was seeking bottom line prices, then perhaps I would recommend HD. But for high quality, upscale projects, NO! I knew going in that the installers would be bottom of the line, but I didn't expect them to be so bad that they had to send a second crew with all new materials to do the job right. Attached is a photo of the transition metal they installed- including kinks in the radius.
Good communication and timely installation, but there ended up being far more seams than what I was told would be. Maybe not such an issue if they weren't so noticeable. Either way disappointed with what I was told and what was actually installed.
2 walls were damaged by the carpet puller. Carpet pro employeeMerced was great. Carpet install took 4 hours longer due to carpet not being cut right. Carpet pros blames Home Depot and Home Depot blames carpet pros. The room divider metal wasn't put in one rooms transition. Talked to Max and Nicole at Home Depot and talked to a few people at carpet pros. Max offered a 50 credit to something, and when we went in the next day he acted like he didn't know anything about the offer. Once the carpet was paid for before the install could happen, the customer service went away. No one is being accountable. No one calls back. We will never use the installation "experts" that you endorse EVER again!!
Images for this Review
(click to see full-size image)
This image was submitted as a sweepstakes entry.
3out of3found this review helpful.
Response from Home DepotBy Robert G, Customer Care, February 24, 2014
Pam, thank you for sharing your feedback. We do appreciate it, and would like to apologize for the troubles experienced during your carpet installation. We will be sure to document your concerns, and notify our business partners to see that you are contacted in this regard. Thanks for your continued patience, while we look into this for you.
The product is excellent. The installers that finally arrived were great and did a very nice job. The gentleman that sold us the carpet at Home Depot was also excellent. U.S Installation Group was difficult to deal with.
1out of1found this review helpful.
Review 8 for Carpet Installation
Installers were great. Questions not answered though
I emailed romanoff renovations about an excessive amount of loose staples and I have not heard anything back. Prior to installation, communication was wonderful but after it's done, it's like you have been written off.
all my concerns in the installation were promptly and efficiently addressed in a friendly manner. Prices were the lowest in the area. I would recommend Home Depot for carpet purchases to all my friends and relatives. D. C.
The store clerk and installer were excellent. We had a unique situation where we were adding on as well as replacing carpet in an existing space, and wanted to order all the carpet (existing room and addition) so that we could get the same dye lot. The clerk told us "no problem", but the person they sent out is a contractor, and point blank told us "I work for a company out of Detroit (mind you the install was for a home in California) and not Home Depot (never mind the orange apron that says Home Depot I'm wearing)". My wife called me so I could have a conversation with the gentleman and the issue was resolved (she described him as subsequently, "less rude"). We ordered 72 hour carpet, which really turned into 5 day carpet (if you can't take their first available appointment (8am the next day) then you lose out on the 72 hour promise apparently. Overall, the installer (from a different company than the measurer) was fantastic, and the carpet looks and feels amazing. Additionally, in spite of the problems it was still installed sooner than anyone else could provide.
Multiple issues with home depot employees in the carpet department. First it was hard to find someone that wanted to sell carpet to me. We were finally able to track an employee down. Second we picked out a carpet for 7 day installation only to be told at purchase time that the carpet we picked did not qualify for 7 day installation. We had to choose a different carpet at the last minute due to this. Employees need to learn what is included in the home depot product lines. The installation was fast but very disappointed in the store employees and their lack of knowledge.