2 walls were damaged by the carpet puller. Carpet pro employeeMerced was great. Carpet install took 4 hours longer due to carpet not being cut right. Carpet pros blames Home Depot and Home Depot blames carpet pros. The room divider metal wasn't put in one rooms transition. Talked to Max and Nicole at Home Depot and talked to a few people at carpet pros. Max offered a 50 credit to something, and when we went in the next day he acted like he didn't know anything about the offer. Once the carpet was paid for before the install could happen, the customer service went away. No one is being accountable. No one calls back. We will never use the installation "experts" that you endorse EVER again!!
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2out of2found this review helpful.
Response from Home DepotBy Robert G, Customer Care, February 24, 2014
Pam, thank you for sharing your feedback. We do appreciate it, and would like to apologize for the troubles experienced during your carpet installation. We will be sure to document your concerns, and notify our business partners to see that you are contacted in this regard. Thanks for your continued patience, while we look into this for you.
My carpet was to be installed at 8 am on a Monday. About 10 am I got a call from the installed saying his truck broke down, he had no one else to install the carpet and it would have to be rescheduled. He told me I would receive a gift card in the mail for my trouble. I have not yet received anything.
I had taken the day off work, had movers scheduled for the evening to put all my furniture back. This caused me having to find someone to be there the next day as I could not afford to take another day off work, and to reschedule my movers.
The next day a different installer arrived, and did a great job, and I am happy with the results.
While I realize this is not directly Home Depots fault, Home Depot should train and screen its installers more carefully.
I bought carpet that could be installed 3 days later. When I spoke with the installer and sensed giving a few days would help I freely did so. When they called that second day to say they could not install and offered to compensate I finally agreed. I emphasized how important it was that this could not happen again. This was a vacant home with its availability to be rented being pushed back. Again, on the day of installation I was called. I emphasized this delay would not be acceptable. the plan to do it only one day later would still result in others working on the home being postponed far longer than a day. It was postponed. Later, I had to call to remind the installers that they had not sent the promised items promised because of the delay. They finally arrived.
My carpet order was not able to be installed on the scheduled install date, as a result of an error on Home Depot's end. I am completed dissatisfied with the lack of communication, professionalism and the manner in which I was treated by Home Depot. This has been a very difficult process from beginning to end, and I will NOT use Home Depot again for my flooring/carpeting needs.
1out of1found this review helpful.
Review 9 for Carpet Installation
from Lakewood, CO, USA
Prompt and fast install process and beautiful results!
We were very pleased with the professional and excellent job the installers did. They worked quickly and efficiently; installing in the summer heat with no air conditioning because the installation of the carpet would be better with no air on in the house. They put the job ahead of their own comfort! It was a large install and they performed it in a timely manner as well as doing an excellent clean up job. They were very pleasant and mannerly. They made sure they were installing the product that was ordered. I would use them again in an instant!
The product is of a midgrade quality (expected based on what I paid for it). Installation process was smooth and contractors communicated very well throughout the process. I did have one section of my carpet that was not initially installed correctly. I contacted the company and they set up an appointment for a week later to come back out to correct the issue with no hassle at all. All in all, not a perfect process, but nothing at all that would stop me from using HD again for installation.
Everything went well except the installation time. Instead of 72 hours it went over to 144 hours. The apology was made and I was given a $50 gift card as promised. The installer was great and everyone was polite and professional.
Decent quality product, at an ok price. Average price with average customer service. Store staff isn't trained so like with anything in life, make sure you see anything in black and white. Volume is their business, not quality or customer service.
I had approximately 700 sq ft of carpet that needed to be replaced. The company arrived on time and finished the job in approximately 6.5 hours. They didn't leave any mess behind and disposed of my old carpet. It looks wonderful!
0out of0found this review helpful.
Review 20 for Carpet Installation
INSTALL CREW/COMPANY WERE GREAT/ in store sales person not so much
Was very disappointed with the fact that the salesperson in the store ordered the wrong padding for my installation. I could not put the installation off to wait for the correct padding because of furniture delivery. the padding I was supposed to receive, at only 10 cents more per sq ft, would of made a huge difference. The installation crew and company were great.