2 walls were damaged by the carpet puller. Carpet pro employeeMerced was great. Carpet install took 4 hours longer due to carpet not being cut right. Carpet pros blames Home Depot and Home Depot blames carpet pros. The room divider metal wasn't put in one rooms transition. Talked to Max and Nicole at Home Depot and talked to a few people at carpet pros. Max offered a 50 credit to something, and when we went in the next day he acted like he didn't know anything about the offer. Once the carpet was paid for before the install could happen, the customer service went away. No one is being accountable. No one calls back. We will never use the installation "experts" that you endorse EVER again!!
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2out of2found this review helpful.
Response from Home DepotBy Robert G, Customer Care, February 24, 2014
Pam, thank you for sharing your feedback. We do appreciate it, and would like to apologize for the troubles experienced during your carpet installation. We will be sure to document your concerns, and notify our business partners to see that you are contacted in this regard. Thanks for your continued patience, while we look into this for you.
Installers were required to remove old carpet and padding from Living Room and replace padding portion in basement. I removed padding in basement and am aware of cat urine damage in that area. The living room carpet was ten years old and other than age worn, was in good shape. Installers left original padding and carpet from living room in driveway and I was required to move to end of driveway. The installers excuse was cat urine damage, which it was not. With all of their cigarette breaks they just plum forgot. After multiple phone calls my fee was reduced about $60, but that doesn't really cover the pain that I was required to go through to move the old materials to end of driveway. (I am very arthritic in my knees and bending and lifting is not anything I can do anymore.) At this point I could never recommend Home Depot carpet install to any friends or family.
My carpet has been installed and now my door will not close. When the measurements were done prior to installation, they should have let me know that this could have been a potential problem and provided me with options. They are after all the experts. When the door was installed, opening and closing door became too difficult and i later had to remove door. I asked if they could give me options or alternatives on how to fix this problem or alter door, but none were provided.
Had carpet installed. Was guaranteed 3 day installation but had to wait 5. Never dealt with the most unprofessional people both working for Home Depot and their install company. Trying to figure out when it would actually be installed, I had to take countless hours out of my day and miss 2 full days of work to make sure it would actually happen. Will never use Home Depot for any install again, lowes has my business now.
Good overall. However it was confusing at the store. Almost every time we talked to someone it was a different person. This made the process quite frustrating. Also the store was unable to install tile in our time required and we had to find another source to get that part done. However the carpet got installed and everything turned out OK. Thank you.
We chose one of the carpets from the 72 hour collection and after the measure was complete, I called and set-up the installation date. After my initial Home Depot visit everything else took place by phone. The installer did a very nice job replacing the existing carpet and installing the new carpet. The job was done in about 3 hours.
0out of0found this review helpful.
Review 10 for Carpet Installation
Installation process was fine and the work was very good
The actual installation process was excellent. The worst part or the whole process was the pricing at the store. The promotion is convoluted. I was told Home Depot has these types of promotions because consumers like them. Apparently, I am in the minority. Keep it simple, have a sale. And, charging for an estimate is terrible.
Great service from the ordering to the moment they left from the install. Showed up on time and cleaned up as they went. Nothing left for us to do except to put our furniture back! The employees were clean and presentable for the installation of carpet.
2out of2found this review helpful.
Review 12 for Carpet Installation
installation guys were on time, cleaned up after themselves, fast and friendly
Installation of the carpet was so good that my daughter, who was visiting from California at the time, decided to purchase her carpet at Home Depot after she arrived home. I am VERY happy with the installation and the service.
we have already recommended to several people we know how great the service is and affordable the price and vast selection home depot offers....don't know why we waited so long, it was a positive experience and we're happy we made the decision to work with the Home Depot for carpet purchase and installation.