I purchased the 72 hour carpet install. It was 72 hours before they scheduled the installer to show up to take measurements. The installer was scheduled to shoe up on Friday morning before noon. I waited until noon no showed up or called. I went to the store where I made the purchase, they had giving the installer the wrong phone number, They said the installer would call me that evening, it was 20:30 hours before he called.He came Saturday morning and measured the home, he said he would call in the measurements that night and the store would contact.me. Sunday night late Home Depot called me and finalized the deal. Then they said the 72 hours started. The installer then called at 09:00 Tuesday morning wanting to install the carpet at 10:00 , because they had a cancellation.I was working and could not find anyone on such a short notice to open the house for the installers. I asked if they had an opening on Wednesday and they said no. I had to have the new tenant schedule with the installers when they could be at the house. The 72 hour carpet install was well over a week, not as promised in the store. The tenant could not move in the house on time because of the carpet not being installed on time.
2 walls were damaged by the carpet puller. Carpet pro employeeMerced was great. Carpet install took 4 hours longer due to carpet not being cut right. Carpet pros blames Home Depot and Home Depot blames carpet pros. The room divider metal wasn't put in one rooms transition. Talked to Max and Nicole at Home Depot and talked to a few people at carpet pros. Max offered a 50 credit to something, and when we went in the next day he acted like he didn't know anything about the offer. Once the carpet was paid for before the install could happen, the customer service went away. No one is being accountable. No one calls back. We will never use the installation "experts" that you endorse EVER again!!
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3out of3found this review helpful.
Response from Home DepotBy Robert G, Customer Care, February 24, 2014
Pam, thank you for sharing your feedback. We do appreciate it, and would like to apologize for the troubles experienced during your carpet installation. We will be sure to document your concerns, and notify our business partners to see that you are contacted in this regard. Thanks for your continued patience, while we look into this for you.
The installation went great! The only complaint I had was the installers told us they would be gone 40 minutes for lunch but did not return until almost 2 hours later. It's ok to take a long lunch but at least give the customer a realistic expectation.
I'm very satisfied with my carpet installation. HD installed approximately 2,000 sq ft of carpet. The installers were on time, did a very nice job, and cleaned everything before leaving. Would highly recommend.
I selected "no" for the question, "Would you recommend Home Depot Installations to a friend?: because there wasn't a "maybe" option. If the "friend" was seeking bottom line prices, then perhaps I would recommend HD. But for high quality, upscale projects, NO! I knew going in that the installers would be bottom of the line, but I didn't expect them to be so bad that they had to send a second crew with all new materials to do the job right. Attached is a photo of the transition metal they installed- including kinks in the radius.
average, nothing incredible...nice and respectful service providers...just not the extra mile when it came to doorway transitions and the stairway transition to hard floor...no enthralled..."maybe" on whether or not I'd recommend
I WAS DISAPPOINTED TO WALK IN DURING THE INSTALLATION TO SEE ONE OF THE WORKERS SITTING ON THE FLOOR TALKING ON THE PHONE FOR ABOUT 15 MINUTES. OTHER THAN THAT I WAS VERY PLEASED WITH THE INSTALLATION.
Great customer service in the store, good installation at my house. Garbage service from the installation managers, who pestered me several times; calling to tell me how impressed I would be. Then they dropped the ball, didn't call me inform me when they were done, leaving my house open and unlocked after the job.
0out of0found this review helpful.
Review 18 for Carpet Installation
from Phoenix, AZ, USA
Quality. Straight forward system. Seamless installation and in a timely fashion.
Easy experience from beginning to end. Fraction of the price of other options with knowledgeable staff along every step of the way. I will use your service again for sure. And the carpet looks and feels great.
The installers did a great job. The seams do not show and they worked quickly. The only reason I did not give an excellent is because of the length of time it took between when I picked it out and when the advertised 72 hour carpet was actually installed. The installation price was great.