I was very pleased with the whole process. I was able to select the exact granite pieces I wanted and in fact changed from my original store selection with no problem. The granite fits perfectly and is the showpiece for my new kitchen. love love love. The crew was quick, polite and very efficient.
My wife and I are very happy with our new granite counter tops we purchased at the first of this year... We went with a smaller deeper hammered copper sink which we are extra happy about because it gives us even more counter space for our other stuff... Thank you so very mych with all the help and support over this instalation as it could not have been a better experience... Rawn and Jae
The product was fantastic. The sales people and customer service was great. The install was ok. If you are there to watch over the install this would be fine, but if you don't want to watch the details I would go elsewhere. The installers did not cover my cabinets so they damaged several parts. Also, I left before they were done and when I got back they had shimmed the entire slab up so it wasn't even sitting on the cabinets. They also shifted the cabinets in the process and created a gap between the cabinets and the floor. My general contractor had to come in and fix it all the next day. Luckily that was possible. Could have been a disaster!
The countertop is so beautiful. Everyone that I interacted was so helpful and professional. I am extremely impressed with the customer service before and after the installation. Many friends are inspired by my project and are planning to upgrade their kitchens.
Customer Service rep, Kim, was exceptional! He worked to ensure that I got exactly what I had envisioned. Front Range stone did an amazing job on install. I was able to view and pick my slabs and approve the layout so that I got the perfect colors on my primary counters. Home Depot and Front Range Stone did a remarkable job. I love my counters and undermount sink
the first installation crew did not cut the opening for the sink correctly; it was too small therefore the sink installer could not anchor the sink. the first crew also damaged the custom made cabinet. The second crew fixed the sink opening. Then some 4 wks ago the installation rep visited with my cabinet maker. he promised to reimburse $200 towards the fixing of the broken sink hole. Neither I nor HD Customer Support have been able to get the installation company to honor there commitment to date.
19out of19found this review helpful.
Response from Home DepotBy Robert G, Customer Care, October 11, 2013
We apologize for the troubles experienced. I have verified that your check was sent out yesterday, Oct. 10, 2013. We're glad that we were able to assist and make things right for you.
The process couldn't have been easier. I let the installation company know when all the cabinets & appliances were installed. They sent a person out to make a template & I had my countertops installed a week & 1/2 later! They were efficient, professional and answered all my questions. Also made sure to ask when they had questions about the size of the backsplash & location of seams, not that you can even see the seams!
lnstaller replaced gas range with gas off...had to get someone to help me move stove the next day to turn gas back on. Also still have questions about if supports needed for countertop. I did not know and was not told this prior to install. As installers left they said...don't forget to get supports......and they told me to find a contractor or do it myself. I did not know this was needed. I would have liked to know this was not part of install......
From picking the right granite color, getting to place the templates on the granite, to installation of the finished product, we had only the best experience with your installers. They were polite, knowledgable, and strong! Watching them wrestle our granite in place made me grateful for their skill and dexterity.
very poor communication between HD and customer, order was held for authorization but no contact was made until customer contacted installer and HD. Customer service was emailed but never responded. not a very good experience.
Added a second counter top because the other stone and install was so amazing. Second counter had a couple of complex design issues. We had a stone issue discoloration where a joint met. Issue was resolved and fixed quickly with no headaches or further issues. I would do it again with this company
Granite looks great except for one area. We viewed the slab to be used and told the lady to try to avoid the one black area, but it ended up in probably the most conspicuous place (see photo attached). I realize nature has created the granite patterns randomly, but this black area shows too much and distracts from the beauty of the rest of the granite. I do not know why they ignored our request. And there was no way to see other slabs as they were stacked and weighed about 800 to 1000 pound each.
From the customer representative at the Okemos Home Depot store to the product review at the granite business to the installers - everything went as it should have. Granted the product is not cheap, but well worth it as soon as you walk into my kitchen - wow.
The salesman in the store did a great job and the order (paperwork wise) was perfect. But then the nightmare. Cabinets showed up wrong and damaged which I can understand. But the replacement turn around time was 6 weeks! Then the counter tops were miscommunicated to HD suppliers since some tops were stone and others were composite and the composite top were never ordered even tho the stone guys templated everything. Again had to wait a long time to get this corrected, weeks. Still trying to get customer service to reply with no luck. Still waiting for cabinet replacement and had to cancel order for counter tops and order from someone else.
Response from Home DepotBy Robert G, Customer Care, August 14, 2013
Hi David. We are sorry to hear that you have experienced these troubles with your order. We will be sure to partner with the store to check the ETA on your reordered cabinets, and follow up with you. We thank you in advance for your patience while we work things out for you.
Private local contractor messed up the laminate so we needed a new installation. HomeDepot design center staff suggested we checkout the upgrade to granite for a few hundred more and it was impressive. Went ahead and had a breeze with the template date (was actually fun learning about how the equipment worked, how they used the measurements to cut the slab, etc.). When the install day arrived, it was pretty easy: open the door, say hello, watch them transform the kitchen, and then sign at the end. Super simple and couldn't be more pleased with the results. Counters are 10x better than the laminate we were considering and it was well worth the few extra bucks. THANK YOU!