the first installation crew did not cut the opening for the sink correctly; it was too small therefore the sink installer could not anchor the sink. the first crew also damaged the custom made cabinet. The second crew fixed the sink opening. Then some 4 wks ago the installation rep visited with my cabinet maker. he promised to reimburse $200 towards the fixing of the broken sink hole. Neither I nor HD Customer Support have been able to get the installation company to honor there commitment to date.
19out of19found this review helpful.
Response from Home DepotBy Robert G, Customer Care, October 11, 2013
We apologize for the troubles experienced. I have verified that your check was sent out yesterday, Oct. 10, 2013. We're glad that we were able to assist and make things right for you.
From picking the right granite color, getting to place the templates on the granite, to installation of the finished product, we had only the best experience with your installers. They were polite, knowledgable, and strong! Watching them wrestle our granite in place made me grateful for their skill and dexterity.
lnstaller replaced gas range with gas off...had to get someone to help me move stove the next day to turn gas back on. Also still have questions about if supports needed for countertop. I did not know and was not told this prior to install. As installers left they said...don't forget to get supports......and they told me to find a contractor or do it myself. I did not know this was needed. I would have liked to know this was not part of install......
Added a second counter top because the other stone and install was so amazing. Second counter had a couple of complex design issues. We had a stone issue discoloration where a joint met. Issue was resolved and fixed quickly with no headaches or further issues. I would do it again with this company
Granite looks great except for one area. We viewed the slab to be used and told the lady to try to avoid the one black area, but it ended up in probably the most conspicuous place (see photo attached). I realize nature has created the granite patterns randomly, but this black area shows too much and distracts from the beauty of the rest of the granite. I do not know why they ignored our request. And there was no way to see other slabs as they were stacked and weighed about 800 to 1000 pound each.
From the customer representative at the Okemos Home Depot store to the product review at the granite business to the installers - everything went as it should have. Granted the product is not cheap, but well worth it as soon as you walk into my kitchen - wow.
Images for this Review
(click to see full-size image)
1out of1found this review helpful.
Review 8 for Granite Countertop Installation
from Haslett, Meridian Charter Township, MI, USA
installation went smooth. process leading up to it was horrible.
The salesman in the store did a great job and the order (paperwork wise) was perfect. But then the nightmare. Cabinets showed up wrong and damaged which I can understand. But the replacement turn around time was 6 weeks! Then the counter tops were miscommunicated to HD suppliers since some tops were stone and others were composite and the composite top were never ordered even tho the stone guys templated everything. Again had to wait a long time to get this corrected, weeks. Still trying to get customer service to reply with no luck. Still waiting for cabinet replacement and had to cancel order for counter tops and order from someone else.
Response from Home DepotBy Robert G, Customer Care, August 14, 2013
Hi David. We are sorry to hear that you have experienced these troubles with your order. We will be sure to partner with the store to check the ETA on your reordered cabinets, and follow up with you. We thank you in advance for your patience while we work things out for you.
I could not be more pleased with the entire process. The place I picked my slab was spotless and hi tech. The man who came to do the templating was meticulousness in checking and rechecking his measurements. The installers were fantastic. They came right in time, were careful to protect my new cabinets, installed the granite and cleaned up afterward. The kitchen was cleaner after they left than when they came. They were polite and helpful and a pleasure to have in our home. All in all a great experience and my granite is beautiful. There are little things they di that went the extra mile. Some of the edging met a wall and the way it was finished off into an eased edge is very nice looking.
The only problem we had was that the sales rep continued to have the wrong phone number to reach us, even though we gave them our cell phone numbers. This delayed both the order and installation process.
Because my installer did not look at the home depot design plan he had crown moldings left over which meant the work was not up to par with the designer. And wasn't what I paid for. He lied and said I told him I didn't want other pieces added to the cabinet after HE explained they were unecessary. I told him I would think about it and later said, since I paid for the bottom molding please install it. It never happened. He did not cover his nail holes or gapping because he said I didn't have wood filler and he didn't have any in his truck. He aruged with the delivery guys who delivered my appliances because they were trying to explain how they needed a hole drilled in the cabinet to install a vent. He did a sloppy half job on the drywall leaving the tape exposed and a lumpy finish.
Response from Home DepotBy Sheronda, Customer Care, April 15, 2013
We will contact you immediately regarding the outstanding issues with your Home Depot granite countertop installation. I apologize for the problems you had with our installer. Home Depot stands behind our installations 100% and we will do what it takes to correct the issues.
My husband and I recently found out that the dishwasher would not come out after the granite was installed. If they had let us know this then we would have asked them to build the counter tops up a bit so we wouldn't have a problem getting the dishwasher out to get it repaired or replaced. Now we are stuck with having an issue with the dishwasher problem. So we aren't too happy with our install because of this and will have to have it redone eventually all because the installers didn't make us aware of this and give us an option to resolve the issue at the time.