Counter was cut wrong (too short) company offered to replace with different stone but it would have taken a couple of extra weeks to get which would have put or kitchen out of service again. I then contacted the costumer service number for Home Depot to place a complaint and I was ignored, NO ONE contacted me back. It was a terrible experience. They fix the problem by giving me a miserable credit. I will NEVER do business with them after the lock of care for there costumers.
23out of24found this review helpful.
Review 2 for Granite Countertop Installation
fixed problem, but was not initially installed properly
purchased granite counters from home depot in july 2012, they were not installed properly and started to sink. by the time we contacted home depot they were out of warranty. the problem would not have occurred if installed correctly the first time. had to pay $250 up front to get the installer to fix problem.
9out of9found this review helpful.
Review 3 for Granite Countertop Installation
from Johnson City, TN, USA
From ordering to installation, Everything went great!
I love my new granite countertops! I like the color choice and the price. Ginny at Home Depot was fabulous to work with and very knowledgable. The production time was pretty close to their estimate. And the installation went great! They replaced the countertops in our kitchen (including an island) and two bathrooms and finished in 4-5 hours. The product is beautiful and the quality of the installation is impressive...everything was level and smooth and matched up beautifully. The installers were so nice and professional and cleaned up before they left. Yes I would recommend Home Depot for countertop installation...in fact I already have!
I had to stay on top of the installer for measurements, I had to get home deport management involved because installer didn't make appointments, wouldn't address issues related to his installation and wanted to charge me to fix things that were his fault.
My wife and I are very happy with our new granite counter tops we purchased at the first of this year... We went with a smaller deeper hammered copper sink which we are extra happy about because it gives us even more counter space for our other stuff... Thank you so very mych with all the help and support over this instalation as it could not have been a better experience... Rawn and Jae
I was very pleased with the whole process. I was able to select the exact granite pieces I wanted and in fact changed from my original store selection with no problem. The granite fits perfectly and is the showpiece for my new kitchen. love love love. The crew was quick, polite and very efficient.
The product was fantastic. The sales people and customer service was great. The install was ok. If you are there to watch over the install this would be fine, but if you don't want to watch the details I would go elsewhere. The installers did not cover my cabinets so they damaged several parts. Also, I left before they were done and when I got back they had shimmed the entire slab up so it wasn't even sitting on the cabinets. They also shifted the cabinets in the process and created a gap between the cabinets and the floor. My general contractor had to come in and fix it all the next day. Luckily that was possible. Could have been a disaster!
We had granite countertops with tile backsplack installed. The granite work was excellent, the granite subcontractor did a really good job with the granite. Overall, I think that we saved some money going with Home Depot, but I had to do a lot of work and coordination to complete the project the way it should be done. I was not happy that I was required to pay for additional square feet of the tile backsplash. I needed 55 square feet of tile and was told I have to pay for 67 square feet, after complaining I unhappily agreed to pay for 58. I was told I had to pay for extra tile installation due to breakage and alignment issues. The Home Depot people were very helpful.
The countertop is so beautiful. Everyone that I interacted was so helpful and professional. I am extremely impressed with the customer service before and after the installation. Many friends are inspired by my project and are planning to upgrade their kitchens.
The service at the Home Depot was excellent and saved me money. However, the contractor's service was only so-so. They did schedule out in advance about 2 1/2 weeks but failed to confirm the day before. Then he called that morning and said they were coming by at 11am when they were scheduled at 1-5pm. I had my son move his schedule to accomdate it.. and they didnt show up till 12:30 or so... They didnt do a good job cleaning up either. I had pile of dust in the corner and the kitchen cabinet was a mess. The fellow that came out to measure was...curt.. at best. Just FYI. The workmanship was good.
the first installation crew did not cut the opening for the sink correctly; it was too small therefore the sink installer could not anchor the sink. the first crew also damaged the custom made cabinet. The second crew fixed the sink opening. Then some 4 wks ago the installation rep visited with my cabinet maker. he promised to reimburse $200 towards the fixing of the broken sink hole. Neither I nor HD Customer Support have been able to get the installation company to honor there commitment to date.
20out of20found this review helpful.
Response from Home DepotBy Robert G, Customer Care, October 11, 2013
We apologize for the troubles experienced. I have verified that your check was sent out yesterday, Oct. 10, 2013. We're glad that we were able to assist and make things right for you.
Everything dealing DIRECTLY with Home Depot was great. Lorraine in Kitchens was and is awesome!
I chose a Juperana Persia granite, but did not like it once I saw the big block. Changed over to a Cambria Quartz that I found at Rock Solid in Va Beach. Keep in mind that Home Depot has a limited choice. I would shop around at the actual Granite places if I had to do over.
Home Depot uses Rock Solid in Virginia Beach to install. When we went to view our Juperana Persia, Courtney was extremely nice and patient since we did not like it and walked around their shop looking for something else. We chose a Cambria Quartz, which is beautiful.
Problems with installation: After explaining how we needed the backsplash done and thought the installers understood, it was cut too short and had to be redone. The 2nd person who came out used a sealant that I am having to get used to because I am not 100% happy with the way it looks against my chocolate cabinets. Honestly....I just got tired of dealing with it. It doesn't look "bad" and I don't think anyone else will think twice about it. I also wasn't very happy that it took the 2nd guy 5 hours, yes 5 hours, to take care of this. Even the owner's wife sounded like she thought that was excessive. All in all, it looks great, but came with some headaches #from Rock Solid....not Home Depot#.
We were able to view the piece of granite before installation and still we were surprised and delighted with how it actually looked installed!! The team that installed for us worked quickly and did a fantastic job. All in all, quite a pleasure and the kitchen looks fantastic.
3out of4found this review helpful.
Review 17 for Granite Countertop Installation
Great results and willing to fix a problem the right way
We are very happy with our countertops. The guys who installed them were awesome. I was completely surprised that even when a miscommunication arose, the customer service staff came through and still delivered as promised. Our measurements were done and installation date scheduled. We opted not to inspect the granite in person and signed off on the work order. A week later we received a call advising we had delayed our installation by not picking out our slab, after we explained they quickly realized the miscommunication within their company and put a rush on the fabrication. Our countertops were installed on our original installation date. Excellent customer service!!
Customer Service rep, Kim, was exceptional! He worked to ensure that I got exactly what I had envisioned. Front Range stone did an amazing job on install. I was able to view and pick my slabs and approve the layout so that I got the perfect colors on my primary counters. Home Depot and Front Range Stone did a remarkable job. I love my counters and undermount sink
My only complaint is that the opening for the kitchen sink was cut too large. I was told that if the sink did not fall through the opening it was OK. I had the sink on hand when the person came and measured for the countertop (and also measured the sink). when the countertop was delivered and installed the sink opening was cut app 1/8" smaller than the sink. The opening was even w/ the left and right sides of the of the cabinet as well as the front, leaving no way to install retainer clips. The only way I could seal the sink was to set the knife edge into a bead of silicone and line it up as best I could. I have been a licensed plumber for over 40 years and I know this is no way to do this job. It was in my own house so I will live with it and REMEMBER it. If it was a customers home I would have refused it regardless of their rules, even considering that you have to pay for this in full before they even order it.
Installation went very smoothly, installers were very precise and did a great job. Order was ready in a very short period of time after measurement and we love the new look. My kitchen is beautiful now.