The installers arrived on time and immediately got to work. They were very professional and and did a great job. The counter top looks great. I was disappointed that you now have 10% off on granite counter tops. I would have waited if I had known this.
the granite cracked near the kitchen sink and they fixed it we think, time will tell. Also the hole for our vessel sink in the bathroom was drilled too big so when the plumber came he had to manufacture a part to make the vessel sink sit right on the counter and hole.
After being told installers would be there between 10 am and 2 pm, I planned to take the morning off work. Fortunately I called to ask some questions about the install the day prior and when I said I'll see you between 10 and 2 tmrw they said it will be more like between 2 and 5 at which time I said was anyone gonna tell me this. Then after the install I noticed they had put an overhang next to my fridge which prevented me from being able to put my fridge in its place. After telling installers 10 minutes after leaving and calling home depot I was told it would be 4 days before they could correct the issue and I wold have to live with my fridge sitting in the middle of my kitchen.
Jessica Kita was extremely patient and helpful in the selection process. However, the installers did not install the sink squarely and I would think they'd be more experienced than that. Not sure I would recommend HD on account of that,
10out of12found this review helpful.
Review 5 for Granite Countertop Installation
Awful installation and awful customer service from Home Depot
Four appointments with the installation people. During installation my wall was damaged. After installation I noticed some of the under edges werent buffed they were left sharp there was glue or adhesive left on the top of the countertops there's a steam and my countertop that wasn't supposed to be there and there's chips out of the top of the granite. After numerous conversations with customer service at Home Depot they stopped responding. Home Depot isnt accountable for anything that they contract out then subcontracted. It's been three months since they've last reply to me. Save yourself the headache and go somewhere else for granite countertops. So many issues, too many to list on here.
34out of37found this review helpful.
Response from Home DepotBy Robert G, Customer Care, October 21, 2014
Lisa, we are sorry to hear that you have not been followed up with. We don't have any record within Customer Care from any previous communication, however we will be sure to reach out to address your concerns. Thanks for your continued patience.
Home Depot held my order said I owed money when in fact was paid in full. also bickered with vender over who was going to eat the cost of there mistake. This was a total kitchen redo. lost lots money cause had to keep the contractor here longer.
37out of42found this review helpful.
Review 8 for Granite Countertop Installation
from Johnson City, TN, USA
From ordering to installation, Everything went great!
I love my new granite countertops! I like the color choice and the price. Ginny at Home Depot was fabulous to work with and very knowledgable. The production time was pretty close to their estimate. And the installation went great! They replaced the countertops in our kitchen (including an island) and two bathrooms and finished in 4-5 hours. The product is beautiful and the quality of the installation is impressive...everything was level and smooth and matched up beautifully. The installers were so nice and professional and cleaned up before they left. Yes I would recommend Home Depot for countertop installation...in fact I already have!
Three two-hour round trips to the granite provider. Two installations - the first one, the cut pieces were two different colors. Another trip to the fabricator to actually layout the cuts for the second installation. A second installation that left me with a problem for the installation of the back splash. A process that took just short of two months. Little to no help from Home Depot. Not happy.
Response from Home DepotBy Robert G, Customer Care, August 20, 2014
We are sorry to hear of the time it took to complete your project. We appreciate your feedback and would be interested in having your concerns addressed by leadership. We will be sure to reach out in this regard. Thank you for your review.
I was very pleased with the whole process. I was able to select the exact granite pieces I wanted and in fact changed from my original store selection with no problem. The granite fits perfectly and is the showpiece for my new kitchen. love love love. The crew was quick, polite and very efficient.
We were very concerned about having the largest piece of our countertop installed in two pieces but were told that was the only way to install it since the top is surrounded by three walls. We were scared to death about what that seam was going to look like. I know where the seam is and I can't see it unless I get at just the right angle to the light. We are very happy with the quality of the installation.
My wife and I are very happy with our new granite counter tops we purchased at the first of this year... We went with a smaller deeper hammered copper sink which we are extra happy about because it gives us even more counter space for our other stuff... Thank you so very mych with all the help and support over this instalation as it could not have been a better experience... Rawn and Jae
Counter was cut wrong (too short) company offered to replace with different stone but it would have taken a couple of extra weeks to get which would have put or kitchen out of service again. I then contacted the costumer service number for Home Depot to place a complaint and I was ignored, NO ONE contacted me back. It was a terrible experience. They fix the problem by giving me a miserable credit. I will NEVER do business with them after the lock of care for there costumers.
33out of35found this review helpful.
Review 14 for Granite Countertop Installation
from Stockton, CA, USA
great job in providing satisfaction to the install.
The product was fantastic. The sales people and customer service was great. The install was ok. If you are there to watch over the install this would be fine, but if you don't want to watch the details I would go elsewhere. The installers did not cover my cabinets so they damaged several parts. Also, I left before they were done and when I got back they had shimmed the entire slab up so it wasn't even sitting on the cabinets. They also shifted the cabinets in the process and created a gap between the cabinets and the floor. My general contractor had to come in and fix it all the next day. Luckily that was possible. Could have been a disaster!
9out of9found this review helpful.
Review 16 for Granite Countertop Installation
fixed problem, but was not initially installed properly
purchased granite counters from home depot in july 2012, they were not installed properly and started to sink. by the time we contacted home depot they were out of warranty. the problem would not have occurred if installed correctly the first time. had to pay $250 up front to get the installer to fix problem.
I'm thrilled with my granite kitchen counter tops and sink. The service was so professional and such excellent workmanship. I would not hesitate to trust Home Depot enough to recommend to family and friends.
the first installation crew did not cut the opening for the sink correctly; it was too small therefore the sink installer could not anchor the sink. the first crew also damaged the custom made cabinet. The second crew fixed the sink opening. Then some 4 wks ago the installation rep visited with my cabinet maker. he promised to reimburse $200 towards the fixing of the broken sink hole. Neither I nor HD Customer Support have been able to get the installation company to honor there commitment to date.
Went to pick out granite we picked out in store and they had not had that in for months. jammed into place pantry now sliding drawers don't work well above and below countertop. when looking at from any angle finding what you think are water spot but are not. The guys that installed it put a sealer on when the granite had moisture one it was cold outside. So think that it was not done correctly.
7out of9found this review helpful.
Review 20 for Granite Countertop Installation
from Dallas, TX, USA
Final result was great, but getting there was painful.
Meaning - understanding the processes and logistical steps from design to, selection, prerequisites, ordering, scheduling and installation were not clear from the beginning. This lead to unnecessary delays and disappointments.