Four appointments with the installation people. During installation my wall was damaged. After installation I noticed some of the under edges werent buffed they were left sharp there was glue or adhesive left on the top of the countertops there's a steam and my countertop that wasn't supposed to be there and there's chips out of the top of the granite. After numerous conversations with customer service at Home Depot they stopped responding. Home Depot isnt accountable for anything that they contract out then subcontracted. It's been three months since they've last reply to me. Save yourself the headache and go somewhere else for granite countertops. So many issues, too many to list on here.
23out of25found this review helpful.
Response from Home DepotBy Robert G, Customer Care, October 21, 2014
Lisa, we are sorry to hear that you have not been followed up with. We don't have any record within Customer Care from any previous communication, however we will be sure to reach out to address your concerns. Thanks for your continued patience.
We were very concerned about having the largest piece of our countertop installed in two pieces but were told that was the only way to install it since the top is surrounded by three walls. We were scared to death about what that seam was going to look like. I know where the seam is and I can't see it unless I get at just the right angle to the light. We are very happy with the quality of the installation.
Three two-hour round trips to the granite provider. Two installations - the first one, the cut pieces were two different colors. Another trip to the fabricator to actually layout the cuts for the second installation. A second installation that left me with a problem for the installation of the back splash. A process that took just short of two months. Little to no help from Home Depot. Not happy.
Response from Home DepotBy Robert G, Customer Care, August 20, 2014
We are sorry to hear of the time it took to complete your project. We appreciate your feedback and would be interested in having your concerns addressed by leadership. We will be sure to reach out in this regard. Thank you for your review.
Review 4 for Granite Countertop Installation
from Dallas, TX, USA
Final result was great, but getting there was painful.
Meaning - understanding the processes and logistical steps from design to, selection, prerequisites, ordering, scheduling and installation were not clear from the beginning. This lead to unnecessary delays and disappointments.
5out of5found this review helpful.
Review 5 for Granite Countertop Installation
from Johnson City, TN, USA
From ordering to installation, Everything went great!
I love my new granite countertops! I like the color choice and the price. Ginny at Home Depot was fabulous to work with and very knowledgable. The production time was pretty close to their estimate. And the installation went great! They replaced the countertops in our kitchen (including an island) and two bathrooms and finished in 4-5 hours. The product is beautiful and the quality of the installation is impressive...everything was level and smooth and matched up beautifully. The installers were so nice and professional and cleaned up before they left. Yes I would recommend Home Depot for countertop installation...in fact I already have!
I'm thrilled with my granite kitchen counter tops and sink. The service was so professional and such excellent workmanship. I would not hesitate to trust Home Depot enough to recommend to family and friends.
Counter was cut wrong (too short) company offered to replace with different stone but it would have taken a couple of extra weeks to get which would have put or kitchen out of service again. I then contacted the costumer service number for Home Depot to place a complaint and I was ignored, NO ONE contacted me back. It was a terrible experience. They fix the problem by giving me a miserable credit. I will NEVER do business with them after the lock of care for there costumers.
29out of31found this review helpful.
Review 8 for Granite Countertop Installation
fixed problem, but was not initially installed properly
purchased granite counters from home depot in july 2012, they were not installed properly and started to sink. by the time we contacted home depot they were out of warranty. the problem would not have occurred if installed correctly the first time. had to pay $250 up front to get the installer to fix problem.
I was very pleased with the whole process. I was able to select the exact granite pieces I wanted and in fact changed from my original store selection with no problem. The granite fits perfectly and is the showpiece for my new kitchen. love love love. The crew was quick, polite and very efficient.
My wife and I are very happy with our new granite counter tops we purchased at the first of this year... We went with a smaller deeper hammered copper sink which we are extra happy about because it gives us even more counter space for our other stuff... Thank you so very mych with all the help and support over this instalation as it could not have been a better experience... Rawn and Jae
Installer were DUSTY! Installers cutout for cooktop while counter was in the kitchen. I'm still removing dust from the house. cut it outside please! They did not want to carry it back and forth as the granite is heavy,that's why they get paid the big bucks!
Although this process did take 6 weeks from purchase to finish the countertops are lovely, installers all very nice and clean and we are happy. I did have to call locally after the counters shipped to AK from WA to chase them down (they has already arrived but not been unpacked yet) they were swift in scheduling the install after I reached out to them. Very nice experience
I had to stay on top of the installer for measurements, I had to get home deport management involved because installer didn't make appointments, wouldn't address issues related to his installation and wanted to charge me to fix things that were his fault.
16out of17found this review helpful.
Review 14 for Granite Countertop Installation
from Marietta, GA
Dealing with Home Depot personnel excellent. Dealing with installation sub is an opportunity for improvement.
I have been in commercial construction for over 40 years, so I know a little bit about what am about to say, and it primarily focuses on setting the right expectations up front. This is the second major kitchen upgrade we have done through Home Depot. This one involved new granite countertops and backsplash. There was a disconnect between Home Depot and the installer regarding the pricing of the backsplash. I provided the quantities to Home Depot to prepare the work order and my quantities matched the installers within 1 SF. However, after Home Depot quoted the project, the installer insisted on adding 15% to the SF for waste and $6.00/EA for each electrical box/device cut-out. Home Depot should add these items to their quote to avoid the customer feeling that "why didn't you tell me that to start with?" Again, it's about setting expectations. In addition, there is no saving the existing backsplash substrate so you should tell/condition the customer that they will more than likely be an additional $9.00/SF charge to replace the backsplash substrate. I was expecting a charge, but not the $9.00 that came up after the fact. I would go through Home Depot again, but if anyone asks me about the process I would tell them about the after-the-order is taken upcharges to expect.
The product was fantastic. The sales people and customer service was great. The install was ok. If you are there to watch over the install this would be fine, but if you don't want to watch the details I would go elsewhere. The installers did not cover my cabinets so they damaged several parts. Also, I left before they were done and when I got back they had shimmed the entire slab up so it wasn't even sitting on the cabinets. They also shifted the cabinets in the process and created a gap between the cabinets and the floor. My general contractor had to come in and fix it all the next day. Luckily that was possible. Could have been a disaster!
The most difficult part of the installation was the removal of the old countertop. Once this was done the rest went smoothly. The installers worked efficiently from about 1PM to 5PM for the removal, installation, and clean up. We were so happy with it we went out to celebrate!
The countertop is so beautiful. Everyone that I interacted was so helpful and professional. I am extremely impressed with the customer service before and after the installation. Many friends are inspired by my project and are planning to upgrade their kitchens.
the first installation crew did not cut the opening for the sink correctly; it was too small therefore the sink installer could not anchor the sink. the first crew also damaged the custom made cabinet. The second crew fixed the sink opening. Then some 4 wks ago the installation rep visited with my cabinet maker. he promised to reimburse $200 towards the fixing of the broken sink hole. Neither I nor HD Customer Support have been able to get the installation company to honor there commitment to date.