Installation was not properly done. We have had difficulty in getting installers to come back and review the istallation for corrections.
1out of1found this review helpful.
Response from Home DepotBy Sheronda, Customer Care, August 16, 2012
Hi this is Sheronda and I'm with Home Depot Customer Care. I apologize for your experience with your installation and the delay with having the issues resolved. The store is aware of all of the problems and has worked with our installer to correct. We are always looking for areas to improve and we appreciate your feedback. If you still need assistance, feel free to contact me at Teamsocial@homedepot.com.
Sheronda The Home Depot
Review 2 for Toilets and Plumbing Installation
Great job by the Installation Team. Abysmal failure by Home Depot
Short summary: Plumbers were very efficient and proactive. Installation was timely and professional.
Home Depot failed at every phase of this project. Original order had been placed incorrectly. I was repeatedly told incorrect information. Product was delivered broken - twice (once discovered while in transit, once during installation). Stated due dates were routinely missed.
The positive score above for 'Customer Service' is intended for Liz at corporate. Everyone I interacted with at the local store warranted a zero.
I have no problem with the quality of the product or the installation, but the overall experience with Home Depot was disappointing.
----------------- 10 August - Visited store to purchase two toilets and coordinate installation. Was told that the toilets were 'in stock' in the local warehouse and arranged to have them delivered to my residence. I was also told to call the store once they arrived to schedule the Plumbers.
12 August - Plumbers called to schedule an appointment. Toilets had not yet been delivered, but installation was scheduled for 4 September (3 weeks out - plenty of time for them to arrive from the local warehouse, right?)
13 August - Called Home Depot to determine status of order. Was told that they were scheduled for delivery on SUNDAY, 17 August. The Sunday delivery was questioned and I was told that Home Depot would contact me to verify delivery date.
16 August - Called Home Depot to determine status of order. I was now told that the toilets were being delivered to the STORE on 18 August and that I would need to collect them.
16 August - Home Depot called me back to correct their previous statement. Now, they were to be delivered to my residence on 25 August.
25 August - Took the day off work to receive delivery. No delivery or phone call explaining why there was no delivery.
26 August - Called Home Depot to determine status of order. Current story is that only one toilet had been ordered and was being shipped from somewhere other than local warehouse. Status of second toilet was an absolute mystery.
26 August - Called Home Depot to speak with Manager on Duty in order to cancel the order and obtain refund. Was informed they could not cancel order because I would need to physically return the toilets (which I haven't received) in order to get my money back.
Duty Manager stated that they would follow-up with delivery company at 8:00am next morning to verify status.
27 August - Called Home Depot corporate service department requesting to cancel order and receive refund.
Corporate negotiated with the store and they finally began getting organized. I was refunded the installation fees and two new toilets were being ordered and shipped to the store. Staff from the store were to personally deliver them to my residence.
Between 27 August and 24 September - One toilet was broken in shipping. Replacement ordered and shipped to store. Eventually, two new toilets WERE delivered to my residence and left in the original packaging awaiting installation.
24 September - Installation Day! (also another day I had to take off work) Old toilet was removed and the first toilet was taken from the box - broken. Second toilet was then installed to replace the one that had been removed and a new one had to be ordered.
29 September - Another day off work to accommodate this project. By mid-day, the Plumbers called to inform me that the replacement toilet (for the broken one) had NOT been received and they would not be coming today.
6 October - Replacement toilet finally arrived with the Plumbers and was installed without issue.
We purchased a garbage disposal and its installation at our local Home Depot. The installer arrived as scheduled and quickly removed and replaced our broken garbage disposal. So far everything is working as advertised and we have not experienced any problems.
Got 2 new Kohler stools... low volume flush, which I was concerned about. Sergey arrived on time, did the installs efficiently and left the areas as he found them... with new toilets. No problems with the fixtures. They are attractive and function better than I had hoped. Even quieter!
Using the HD credit system is not as highly rated, IMHO. We are unable to pay our bill with a credit card, leaving snail mail or in-person delivery as the only considered option. Also, when trying to sign up for the payment system, I was bombarded with spam and phising, some of which I cannot get off my computer. Not happy about that at all, AND I didn't end up using the system!!!
3out of3found this review helpful.
Review 10 for Toilets and Plumbing Installation
from Nashville, TN, USA
Good communication between all parties with excellent results
Very pleased with the finished product and installation. Good communication on process, product, and time frame for installation. While very pleased, be sure to allow for some additional costs. Would recommend.
1out of1found this review helpful.
Review 11 for Toilets and Plumbing Installation
from Lake Geneva, WI 53147, USA
Remove existing floor & install floor in kitchen and bathroom.
When I met with the person from Home Depot in the store to discuss what I needed to have done, I told the man specifically, that my bathroom floor may be rotten underneath the floor so I would need someone to possibly rebuild the "subfloor", the floor beneath the linoleum and veneer. He assured me that if the "subfloor" needed to be rebuilt that it could be done but would add more to the cost as they would not know the cost until they saw what was needed. When Crew 2 showed up Kevin kept insisting that the current flooring did not need to be torn up, I assume to make it easier for him. He was alone for the first 2 days he was here and ususally has a partner but his partner's mother was in the hospital. I finally convinced him that it did need to be torn up as there may be a problem with the bathroom "subfloor" and the refrigerator would not fit under the cabinet if another floor was put on top. The estimate stated that the floor was to be removed before the new one was placed. Kevin removed the floor in the kichen the first two days but left the bathroom. I then had to find someone to come in and re-do the bathroom floor. It just so happened the man who installed my dishwasher also does side jobs and was able to rebuild the bathroom floor. If I would have known that Home Depot was not going to do the whole job I never would've signed with them. Very disappointed that I was promised Home Depot would do a complete job only to find that they do not. I had to take an additional day off of work, after already taking 3 days off. I also was disappointed with the service provided by Crew 2 and felt like I had to keep after Kevin to do his job.
The installer was courteous, professional and extremely knowledgeable. Being in a condo unit, we ran into some trouble locating the water shut off valve. Throughout the entire process, he was patient and did not hesitate to be of assistance in any way he could.
Your installer did and excellent job. We are very happy with the final results. We did however need to bring back a large amount of unused accent tile for credit. It seems that who ever did the measure up over estimated the amount of accent tile needed and underestimated the amount of base tile needed. The installer could not finish the job so I needed to go to two of your stores ( 60 mile trip) at the last minute to get extra base tile. to finish the job.
Backspash was measured wrong during template process so a bit of the wall (1/2 inch where old tile was torn off) peaks out behind it with wall we have to now figure out how to fix. Also the backspash and windowsill do not fall smoothly into each other.
service for picking my countertop and faucet was excellent. Also the installation was very smooth. The installers where on time and did a clean good job. I'm very pleased with Hope Depot - thank you!!!