Installation was not properly done. We have had difficulty in getting installers to come back and review the istallation for corrections.
1out of1found this review helpful.
Response from Home DepotBy Sheronda, Customer Care, August 16, 2012
Hi this is Sheronda and I'm with Home Depot Customer Care. I apologize for your experience with your installation and the delay with having the issues resolved. The store is aware of all of the problems and has worked with our installer to correct. We are always looking for areas to improve and we appreciate your feedback. If you still need assistance, feel free to contact me at Teamsocial@homedepot.com.
Scheduled installation, took 4 weeks for installer to fit us in (which is terrible timing), then refused to install toilet in bathroom because the floor was supposedly too damaged. Requested to have toilet installed in bathroom opposite side of wall but couldn't install it for another week. Man was so overweight couldn't fit/kneel in our bathroom (father had to bring him a stool), didn't install floor fasteners so toilet rocked away from wall every time we used it until we purchased wedges to place under floor base. Received bill a couple weeks back for $75 for 2nd trip when he told us it was no cost to return when we asked him during his first visit. Toilet's touchless flush feature consistently fails to trigger flush. Must fiddle with wires of battery compartment, usually works then but doesn't seem part was installed properly.
When we purchased the garbage disposal, we were not informed that we could purchase the installation at the same time, thereby saving money. So we had to return to Home Depot to purchase the installation separately. After that was done, we were immediately able to schedule service which went very smoothly. The technician even repaired additional valves under the sink that we were not aware were faulty.
6out of6found this review helpful.
Review 5 for Toilets and Plumbing Installation
from The woodlands, tx
Poor installation service - Excellent customer service
I had my installation scheduled between 11:00 a.m. and 3:00 p.m. No one showed up at 2:30 p.m. so I called the dispatcher and he said I was scheduled between 4:00 p.m. and 8:00 p.m. This was not true. We rescheduled but had to wait 3 more days. The installer that showed up was not a likable person and when he left he did not take the old disposal. He said it would cost $36.00 for him to take it out. After he left, I called my Home Depot store to inform them of the poor service provided by their contractor and the lady I spoke with was very apologetic and said she would call the contractor and let them know.
I had my garbage disposal installed about three weeks ago. I made an appointment three weeks in advance and still couldn't get a set an early morning time. I had a huge window which effected my work schedule. I also do not use my dishwasher very often, but when I just tried to use it, water is no longer going to my dishwasher. It worked fine before the installation. I'm sure that it is easy to turn back on, but I have a knee injury that makes it difficult to get on my hands and knees to look below my cabinet. I can't take more time off of work to wait for the plumber, so I guess I will continue to hand wash.
The installer was pleasant enough when he was there.
This was a complete nightmare. Bad enough that I should be refunded my $249 installation fee. Plumbers didn't know what they were doing. Left sink "installed", but with 2" gap in back that I needed to repair myself. Sink is tilted forward - they couldn't get my faucet in properly so I had to purchase a new faucet and had my own plumber install it along with a new disposal which I bought from the plumber's supply not Home Depot. Your contractor's services were absolutly awful and will never ever use your installation services again. STILL BELIEVE MY $249 INSTALLATION FEE SHOULD BE REIMBURSED.
It took over 2 weeks after I paid for the flooring contractor to finally find the time to do my floor. He called at 6PM on a Tuesday wanting to do the job the following day.
Installer showed up the next day with no materials. Home Depot was paid by me to deliver them and never did. Installer had to go to Home Deport to get the materials.
Installer did a good job but due to being delayed on the start had to return the next morning to finish the job. I called on Wednesday to get the plumber out on Thursday to reinstall my toilet (Home Deport was supposed to do this?) Plumber could not make it to my house until Friday between 4 and 8 PM. Finally called at 9:45 PM. Couldn't make it until 10:45 PM. Rescheduled for the next day between 1 and 3 PM. Plumber showed up at 3:30 PM.
the man you sent here had a chip on his shoulder when he walked in the door, talking on the phone in a European language.directed him to the kitchen sink, he got down there and found it had been leaking for quite some time, as it had black mold under the mat i purchased from your store a few years ago. he yanked it out and demanded i clean it and i yelled back and said i'm 75 yrs old and can not get down on the floor. then the idiot asked why i was yelling. I have had Delta "your store's install people" come here b/4 to install 2 toilets, and many other repairmen come here to install or do things that I can no longer do myself. Never in my life have I been treated like a slave and ordered to do their bidding. then the kitchen faucet was defective. "cheap" faucet he says, then he shuts off my water and my neighbors at the street when there is a shut off valve on the side of each house. he didn't like questions, from what he thought was a stupid old lady. yes, i can install faucets, and toilets but at my age I can no longer do that heavy work and at 100$ a faucet X's 4 faucets, with a valve that I was charged 25$ for that should have been included. I doubt if you will get any business from anyone I know and was told of my experience. .
I could not have asked for a better experience. After a few weeks visiting my local (Jersey City, NJ) Home Depot (and going online) to decide which toilet and vanity sink I wanted, I placed an order in store. The process was easy. They were able to set up an installation appoinment within four days. On that day, the installers were courteous, on time, and professional. It's been three weeks since and both the toilet and vanity work incredibly well and look even better. It was a fabulous experience that I would not hesitate to try again for other fixtures in my bathhroom that I need replacing.
Short summary: Plumbers were very efficient and proactive. Installation was timely and professional.
Home Depot failed at every phase of this project. Original order had been placed incorrectly. I was repeatedly told incorrect information. Product was delivered broken - twice (once discovered while in transit, once during installation). Stated due dates were routinely missed.
The positive score above for 'Customer Service' is intended for Liz at corporate. Everyone I interacted with at the local store warranted a zero.
I have no problem with the quality of the product or the installation, but the overall experience with Home Depot was disappointing.
----------------- 10 August - Visited store to purchase two toilets and coordinate installation. Was told that the toilets were 'in stock' in the local warehouse and arranged to have them delivered to my residence. I was also told to call the store once they arrived to schedule the Plumbers.
12 August - Plumbers called to schedule an appointment. Toilets had not yet been delivered, but installation was scheduled for 4 September (3 weeks out - plenty of time for them to arrive from the local warehouse, right?)
13 August - Called Home Depot to determine status of order. Was told that they were scheduled for delivery on SUNDAY, 17 August. The Sunday delivery was questioned and I was told that Home Depot would contact me to verify delivery date.
16 August - Called Home Depot to determine status of order. I was now told that the toilets were being delivered to the STORE on 18 August and that I would need to collect them.
16 August - Home Depot called me back to correct their previous statement. Now, they were to be delivered to my residence on 25 August.
25 August - Took the day off work to receive delivery. No delivery or phone call explaining why there was no delivery.
26 August - Called Home Depot to determine status of order. Current story is that only one toilet had been ordered and was being shipped from somewhere other than local warehouse. Status of second toilet was an absolute mystery.
26 August - Called Home Depot to speak with Manager on Duty in order to cancel the order and obtain refund. Was informed they could not cancel order because I would need to physically return the toilets (which I haven't received) in order to get my money back.
Duty Manager stated that they would follow-up with delivery company at 8:00am next morning to verify status.
27 August - Called Home Depot corporate service department requesting to cancel order and receive refund.
Corporate negotiated with the store and they finally began getting organized. I was refunded the installation fees and two new toilets were being ordered and shipped to the store. Staff from the store were to personally deliver them to my residence.
Between 27 August and 24 September - One toilet was broken in shipping. Replacement ordered and shipped to store. Eventually, two new toilets WERE delivered to my residence and left in the original packaging awaiting installation.
24 September - Installation Day! (also another day I had to take off work) Old toilet was removed and the first toilet was taken from the box - broken. Second toilet was then installed to replace the one that had been removed and a new one had to be ordered.
29 September - Another day off work to accommodate this project. By mid-day, the Plumbers called to inform me that the replacement toilet (for the broken one) had NOT been received and they would not be coming today.
6 October - Replacement toilet finally arrived with the Plumbers and was installed without issue.