Installation was not properly done. We have had difficulty in getting installers to come back and review the istallation for corrections.
0out of0found this review helpful.
Response from Home DepotBy Sheronda, Customer Care, August 16, 2012
Hi this is Sheronda and I'm with Home Depot Customer Care. I apologize for your experience with your installation and the delay with having the issues resolved. The store is aware of all of the problems and has worked with our installer to correct. We are always looking for areas to improve and we appreciate your feedback. If you still need assistance, feel free to contact me at Teamsocial@homedepot.com.
It took a few steps to get the order and installation linked but once we did they arrived as scheduled and did a good job with the install. A smoother link with online special orders and install would be helpful - it probably would be best to do it all at the store.
We had two items installed: a garbage disposal and an instahot dispenser. The installer was very helpful and covered options with us because the layout of our sink (which had already drilled holes in the countertop from a formerly installed instahot that had worn out) needed to be different from how it had been. We had to shift the position of the disposal slightly, and move the instahot around to the other side of the sink, exchanging an undersink soap dispenser for it. Our installer worked through all the options with us, helped us come to a good solution, ane even adapted the electrical plug outlet and installed a new clean cover for us. He kept the area very clean and had all tools well organized and put away as he used them. Very polite and friendly. I will absolutely use Home Depot installers again.
The installation was handled professionally from the service desk work order to the installation. The technician showed up on time and completed the installation task quickly and efficiently. I have been using the disposal for three weeks and am completely satisfied. It is quiet and does not leak.
Installer was on time, courteous (even removed shoes upon entering home), thorough, clean and efficient in the installation of a new Delta toilet. Very satisfied with product and installation from Home Depot!
All was very good except for two things: Installation scheduler didn't let us know that the installers were delayed. We would have liked to know how that would affect their planned arrival time. The inspector said that a permit was not required for this job. As a result, the project cost over $70 more than was necessary.
Everything about the installation was excellent...however, I also need to replace back splash and floor. I asked for and received that, but then asked the contractor to split it into individual estimates, the first being the back splash. I have a physical disability and it is difficult for me to rearrange things, then put everything back in place. I also wanted to explore a less expensive floor solution. I also didn't like his choice for floor tile and told him that twice...in the store and at home when he brought the sample out and measured.
After my request, the contractor hasn't responded. I guess I will have to go back to the store and start over again with the latter two.
Installer forgot to knock out the plug on the garbage disposal where the dishwasher drain hose connects causing the dishwasher to not function properly. I also had to tighten one of the pipe connections to stop it from leaking.