MADE PURCHASE 10:30A ON A FRIDAY 01/03/14 AND GUARANTEED TO HAVE SAME DAY DELIVER AND INSTALL.WHAT A JOKE,THIS PAST FRIDAY 01/24/14 JOB WAS COMPLETED.WATER HEATER WAS INSTALLED SAME DAY COULD TURN ON HOT WATER AT 10:30P FRIDAY NIGHT.NO PHONE CALLS MADE TO ME I HAD TO MAKE ALL CALLS LOOKING FOR ANSWERS AND TIMES OF INSTALL,ALL IN ALL THE WORST APPLIANCE BUYING PROCESS EVER AND WOULD NEVER RECOMMEND IT ANYONE.THERE IS A LOT OPTIONS WHEN IT COMES TO HOT WATER HEATERS.NEVER AGAIN WILL I PURCHASE SOMETHING LARGER THAN HARDWARE FROM HOME DEPOT.OPENED BOX IN MY BASEMENT TO FIND SOCCER BALL SIZE DENT IN BRAND NEW TANK 11HRS AFTER PURCHASE.
10out of11found this review helpful.
Review 2 for Water Heater Installation
from Island of Hawai‘i, Hawaii, USA
The install went well. From ordering hot water tank via phone through timing and install.
The main difference was the installer. He had tight quarters in which to work, His timing was excellent. He did his job effortlessly, clean and thorough. He was also very friendly and courteous. It wasn't the product. It was the installer that counted.
0out of0found this review helpful.
Review 3 for Water Heater Installation
from Phoenix AZ
They took out the wrong tank and it cost me more money
After being explicit on the job details, they took out the working 40 gallon tank, replaced it with a 30 gallon tank. Left the broken 30 gallon tank. So they replaced the wrong one.
I had to pay for a new tank, as the working tank had been destroyed. HD did discount the tank and the installer waived the install fee. The project still cost me more money than anticipated,. Was a total hassle. This was a simple problem but frustrating to fix as I live 2 thousand miles away from the property.
They could have run the hot water to figure out which HOT WATER HEATER DID NOT PRODUCE HOT WATER!
3out of3found this review helpful.
Response from Home DepotBy Robert G, Customer Care, August 9, 2013
We understand your frustration and will be sure to work with our service providers to better our processes in this regard. We are so sorry about the troubles as this should not have happened. Glad to know the store discounted / waived the purchase / install.
Review 4 for Water Heater Installation
from Columbiana, OH, USA
Prompt response to problem. (Sunday afternoon mess)
My Rheem 60,000 BTU hot water heater died after 16 years, which I'm told is doing excellent. So I was comfortable getting this GE model since Rheem manufactures it as an OEM for GE. I was worried that getting a 40,000 BTU unit was taking a step back, but either powered heater will run out of water after basically the same time, 4 consecutive showers. The only difference is the 60,000 BTU unit recovers in 25-30 minutes while the 40,000 BTU unit recovers in 40-45 minutes. And really, if you run out of hot water, you're probably not going to sit around waiting for more, so 25 versus 45 doesn't matter. It's my two teenagers, who have no sense of time in the shower, and me and I haven't run out of water yet. I run my dishwaher at night and the washing machine during the day or early evening.
12 year warranty and 2 years parts and labor from Home Depot is better than any local plumber. Local plumbers were $100-300 more. 18 months to pay with no interest is a deal you can't beat.
Contract plumbers came on time and had the installation done in 45 minutes.
Excellent product. Mr. Messenger was the installer and he was very professional and courteous. He arrived on time and when he finished he cleaned up the area, briefed us on the operation of the water heater and made sure everything was installed correctly. Excellent job!
Happy with the product and the service to install it. It has only been 3 weeks since installation so the product status could change, but hope not. The gentleman who installed was very professional and helpful. Answered all questions and I could not be happier with his performance.
Should of had a better evaluation of existing hot water tank to determine need for pressure regulater and expansion tank. We could of avoided second plumbing charge to have those items installed. Otherwise tank and workmanship are acceptable.
I am an older single woman and not knowing anyone that could help me when my water heater started leaking - I called Home Depot to see if they could replace it.
I was impressed when I found out I could receive same day service. The installers were quick and efficient. When they were done they showed me how the hot water heater worked and how to ignite the pilot if it went out.
I could not have asked for a better product or service. Thanks Home Depot!
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3out of3found this review helpful.
Review 20 for Water Heater Installation
Bad experience at the store, installation was good
When I went to Home Depot to purchase the hot water heater the sales clerk was less than interested in helping me. He told me virtually nothing about the products except gallon size and price. (Another associate had to tell him to help me). I would have gone to Lowes at that point if I had time. Also HD did not cash my check for a MONTH because my drivers license number wasn't on it. ??? Instead it must have sat in someones desk, not a good policy. Also, I talked to someone at HD about an inspection from the city. That person had me chose a date and time and said they would arrange. Nobody ever showed up, not sure if a HD problem or a city problem.