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Customer reviews for Storm Door Installation
Storm Door Installation
Overall rating:
(1186 reviews) 1186
Rating breakdown 1,186 reviews
5 stars
820
4 stars
186
3 stars
68
2 stars
53
1 star
59
1,023 out of 1,157(88%)reviewers recommend this product.
Customer reviews for Storm Door Installation
Review 1 for Storm Door Installation
Overall rating
Process was rough and results were poor.
,PostedMarch 9, 2013
Customer service
1
/
5
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The installation company originally scheduled the measurement to happen on a Friday but they did not arrive until the next Monday with no communication indicating they would be delayed. The biggest issue is the damage to the existing frame when the old storm door was removed. The holes that were left are excessive, unsightly and there was no reason for them to have occured had care been taken during the process.
No, I do not recommend this product.
Response from Home DepotBy Sheronda, Customer Care, March 11, 2013
I’m sorry for the problems you had with your storm door installation. I have reached out to our installers and the store and we will be contacting you immediately regarding these outstanding issues. Thank you.
Sheronda
The Home Depot
Teamsocial@homedepot.com
Sheronda
The Home Depot
Teamsocial@homedepot.com
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Review 2 for Storm Door Installation
Overall rating
Overall looks very good, yet needs patching
,PostedMay 8, 2013
Customer service
5
/
5
My dealing with the Home depot went very smoothly, yet the installation timeframe was not as promised by the Home Depot. It took the installer almost a week and a half to come out for the install. According to my paperwork, I was supposed to get my stucco patchwork done as well but the installer said that I would have to speak to the person at Home Depot. The installer said that he could only re-install the security door and not clean up what someone else had done. According to the Home Depot paperwork, I am entitled to patchwork of up to 4" from the wall to the metal framework of my door. The patchwork is well under that amount. I will contact the person who took my order to ask when this work will be done and by whom.
Yes, I recommend this product.
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Review 3 for Storm Door Installation
Overall rating
Installation was perfect as was the installer
,PostedMay 15, 2013
Customer service
1
/
5
Customer service at store was horrible.Took 3 months for door to come in and when it did it was the wrong door. Was promised follow up from the store and never received. I had to initiate all follow up. They did however offer me free installation. That was the only good part of the whole ordeal. I would have paid double for the customer service I received from the installer. He was the only person that was helpful. Will not be going back for my future purchases... To many other options out there. Most everyone in the process was not concerned with helping to solve my issue. Poor, Poor, Poor service from the store. Great install, which is contracted out.
No, I do not recommend this product.
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Response from Home DepotBy Sheronda, Customer Care, May 20, 2013
David, I am sorry to hear about the problems with your Home Depot storm door installation and that the store couldn’t make it right with free installation. We appreciate your comments and your business. Home Depot is here for you and if we can assist further, please let me know. Thank you.
Sheronda
The Home Depot
Teamsocial@homedepot.com
Sheronda
The Home Depot
Teamsocial@homedepot.com
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Review 4 for Storm Door Installation
Overall rating
install was horrific and took three weeks
,PostedMay 8, 2013
Customer service
2
/
5
dissapointed not only with all the additional cost but the carpentry work was horrible, I took it off and re did it my self
No, I do not recommend this product.
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Response from Home DepotBy Sheronda, Customer Care, May 10, 2013
I’m sorry for the problems you had with your Home Depot door installation and that you had to redo the carpentry yourself. We appreciate your comments and your business. Home Depot is here for you and if we can assist further, please let me know. Thank you.
Sheronda
The Home Depot
Teamsocial@homedepot.com
Sheronda
The Home Depot
Teamsocial@homedepot.com
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Review 5 for Storm Door Installation
Overall rating
Had to have a second door installed still not satisfied
,PostedMay 8, 2013
Customer service
1
/
5
The door was installed poorly and will not lock. The installer knocked out part of the steel and it looks terrible.
No, I do not recommend this product.
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Response from Home DepotBy Sheronda , Customer Care, May 10, 2013
I am sorry for your experience and the problems with your storm door installation. I’ll make sure that our Home Services team receives your feedback as they have worked to resolve the issue for you. We appreciate your comments and your business. Home Depot is here for you and if we can assist further, please let me know. Thank you.
Sheronda
The Home Depot
Teamsocial@homedepot.com
Sheronda
The Home Depot
Teamsocial@homedepot.com
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Review 6 for Storm Door Installation
Overall rating
Installation went very smoothly
,PostedMay 3, 2013
Customer service
5
/
5
The installer was very good. Explained what he was going to do and we both inspected the door before installation. We have an issue now that will need some attention. A part of the door is coming apart. HELP!!!!
Yes, I recommend this product.
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Review 7 for Storm Door Installation
Overall rating
installation process was excellent
,PostedApril 24, 2013
Customer service
5
/
5
The job was done in what I call record time and very professionally. They answered any questions I had and made sure I was completely satisfied.
Yes, I recommend this product.
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Review 8 for Storm Door Installation
Overall rating
Installer arrived on time, was professonal and quick. he explained how to change speed of closing, etc...
,PostedApril 24, 2013
Customer service
5
/
5
Very pleased with both the product and the installation. The installation went smoothly and quickly with no problems.
Yes, I recommend this product.
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Review 9 for Storm Door Installation
Overall rating
Install was not smooth, poor results.
,PostedApril 21, 2013
Customer service
1
/
5
My review of Home Depot's installs very poor.
Still waiting for correct install.
Still waiting for correct install.
No, I do not recommend this product.
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Response from Home DepotBy Sheronda, Customer Care, April 25, 2013
Little Nanny, we will contact you immediately to complete the installation of your storm door. Home Depot stands behind our installations 100%. We want your storm door installation to be top notch and we will do what it takes to correct the issues.
Sheronda
The Home Depot
Teamsocial@homedepot.com
Sheronda
The Home Depot
Teamsocial@homedepot.com
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Review 10 for Storm Door Installation
Overall rating
personible, polite, and efficient installation by installer
,PostedApril 18, 2013
Customer service
5
/
5
Everything went smoothly and promptly with all parties being very helpful and pleasant. Overall I was very pleased, and the doors are beautiful and durible.
Yes, I recommend this product.
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Review 11 for Storm Door Installation
Overall rating
Not very happy
,PostedApril 18, 2013
Three visits to correct problems. Scratch on a brand new door which was touched up. Closing problems which were finely semi corrected.
No, I do not recommend this product.
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Response from Home DepotBy Sheronda, Customer Care, April 23, 2013
Gary01, we will contact you immediately to discuss the problems with closing the storm door. I apologize for the problems you had. Home Depot stands behind our installations 100%. We want your storm door installation to be top notch and we will do what it takes to correct the issues.
Sheronda
The Home Depot
Teamsocial@homedepot.com
Sheronda
The Home Depot
Teamsocial@homedepot.com
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Review 12 for Storm Door Installation
Overall rating
Results were great but very untimely
,PostedApril 11, 2013
Customer service
1
/
5
The installation itself was fine when they actually arrived. They were supposed to arrive on the Friday before my husband was to deploy to Afghanistan. Two hours after their latest arrival time they still had not shown up and had not made any effort to inform us that the installation person would be late. We ended up calling Home Depot to find out what was going on and they said they would have them call us. It took them 35 minutes for them to actually call us and when they did they said the guy would be at least another 30 minutes until he arrived at our home. At that point we decided to cancel and reschedule. My husband only had two more days left here until he deployed and one was wasted on waiting for an installation guy to not show up and not call. I think the company who installed it was very unprofessional to not inform someone that they would not be showing up for another 3 hours after their latest arrival time. We wasted a day we could have spent together enjoying quality time together instead of waiting around for nobody to show up. and we are both very disappointed. No effort was made by Home Depot to rectify the situation.
Sincerely,
A very disappointed customer
A very disappointed customer
No, I do not recommend this product.
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Review 13 for Storm Door Installation
Overall rating
Complicated and lengthy process
,PostedMay 15, 2013
Customer service
3
/
5
The entire process took too long because I had to speak with about seven or eight people to purchase and have the storm door installed. Also, the salesman at my local Home Depot did not tell me that the insulated storm door that I purchased was going to weigh 50 pounds. I can't possibly pick it up, let alone put it in the door frame. Had I known that it would be too heavy for me to pick up, I never would have ordered it. This entire process was way too complicated and lengthy, starting with scheduling an appointment for the measurement, for which I was charged $35 and was told it was incorrect by the first installer, who told me he couldn't do the installation! The Anderson storm door is of good quality - it is just too heavy and the ordering and installation process was difficult.
No, I do not recommend this product.
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Review 14 for Storm Door Installation
Overall rating
Great service and was actually early which made for great expectation
,PostedMarch 29, 2013
Customer service
5
/
5
This was great timing and install. Could not have asked for better service or technician.
Yes, I recommend this product.
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Review 15 for Storm Door Installation
Overall rating
punctual professional, efficient, clean, expert installation
,PostedMarch 18, 2013
Customer service
5
/
5
I was called they arrived with smiles and confidence in themselves. I stopped worrying. The door was installed, tested, and demonstrated in the operation. The gentlemen cleaned up all the construction material ( papers, wrappings, nails) they did not leave any mess and my door is BEAUTIFUL. And I feel safe and secure. Thank you William.
Yes, I recommend this product.
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Review 16 for Storm Door Installation
Overall rating
Installation was smooth and fast.
,PostedMarch 20, 2013
Customer service
5
/
5
I am not sure what to say. the door looks good. Installation was thorough and fast. the installer seemed to know what he was doing. My cat likes being able to look out. Win, win.
Yes, I recommend this product.
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Review 17 for Storm Door Installation
Overall rating
install process good, door arrived without necessary parts
,PostedMay 15, 2013
Customer service
3
/
5
Took about six weeks before the product arrived and during the day of installation, parts were missing so it took another 10 days before we could finally get the door installed. Product is good, installation went fast when they did install it. Took almost two months from date of purchase to installation.
Yes, I recommend this product.
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Review 18 for Storm Door Installation
Overall rating
installation good; scheduling difficult
,PostedMay 15, 2013
Customer service
1
/
5
The actual installation of our storm door was skillful and quick. However there were delays in scheduling that shouldn't have happened. Also the lock was supposed to be keyed to match our exterior door but there were a number of glitches about that and it never got done.
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Response from Home DepotBy Sheronda, Customer Care, May 21, 2013
I apologize for the delays with your Home Depot storm door installation. We will contact you immediately with a status of your special order lock. Home Depot stands behind our installations 100% and we will do what it takes to correct the issues.
Sheronda
The Home Depot
Teamsocial@homedepot.com
Sheronda
The Home Depot
Teamsocial@homedepot.com
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Review 19 for Storm Door Installation
Overall rating
Garage storm door
,PostedMay 15, 2013
Customer service
5
/
5
The whole process was very easy. We took advantage of the $1 measure offer and that was done quickly, the door was in stock as well, so from the time we ordered the measure to when the job was complete was less than 10 days I think. Fast and a job well done!
Yes, I recommend this product.
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Review 20 for Storm Door Installation
Overall rating
sloppy on the details
,PostedMay 27, 2012
Customer service
3
/
5
Images for this Review
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There is a deep, curved gouge in my storm door where a tool or something scraped as the installer fastened the lock of the door handle. I noticed it several days later (we do not come in through that door often) but definitely did not happen after installation because the gouge goes under the fitting. The back door was installed fine, but the installer got some of the caulk on a plastic outdoor table of mine. He also left a half empty soda can. The table and soda can I can brush off, but I am a bit upset about the gouge on the door. It's a custom sized door, so replacing it means a long wait.
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