We decided to have the original doors replaced on our 1956 home. They were dated, inefficient and ugly. We had to have the back door custom made due to its irregular size. But we made up for the cost by purchasing a "sample" door for the front. It was beautiful. And exceeded anything we had in mind as far as esthetics go. 2 days before our order was ready, we decided that we wanted security doors as well. The associates at the store helped us to add them to our order. The installation was a few weeks out, which was disappointing because we were so excited to have the doors installed. But when Chris showed up, he was a true professional, despite the cruel weather. We are very pleased. There was some confusion with the interest free financing, but the lady at Help Desk was more than helpful in getting it rectified
The installer called to confirm the installation time and arrived on-time. He did a good job installing the door and it works great. The quick change feature to switch the screen and glass is easiest of any storm doors I have ever had.
We love our Andersen Storm Door and could not be more pleased! The installation was SUPER FAST and the installers were wonderful - we have never had an issue with Home Depot installaers. They were professional, extremely friendly and when they were finished, they provided me with an extensive overview of all of the door features and functions, provided me with all of the correct paperwork and cleaned up like there were never here. They did a perfect job with the door framing and it has made such a positive difference in the appearance of the front of our home. Could not be more pleased and would not hesitate to use again!
Our new Anderson storm door has brightened and added warmth to our once dark living room. The Home Depot salesman’s expertise made choosing a storm door a breeze (pardon the pun.) Choices of color, handle styles and finishes were many and surprisingly, our final door choice was in stock. It was delivered and installed quickly. We love the openness this door has given our home, too. Even our two puppies enjoy looking outside all day instead of at a solid wood door. Home Depot did a great job for us and we are glad we chose them for this project.
Jim and his wife, the installers, were nothing shy of professional, courteous, and respectful of my family and our home. I fed Jim pancakes and bacon and he gave me his best. My wife and I are incredibly pleased with their work.
The storm door is ok, however the installation services were not. I had Home depot measure the install to make sure the door fit. When the Home depot installer showed up, he had me remove the key-less lock because the storm door would not close with it in-place.
My installer was great & he was quick & efficient. The only reason why I did not give 5 stars for customer service was because having a Saturday install would be more convenient than during the week. Taking off of work is inconvenient for some. Otherwise everything was great. The installer arrived earlier than expected and worked quickly. Thank you!
1out of1found this review helpful.
Review 9 for Storm Door Installation
from Sausalito, CA, USA
there is a 2" gap between the door and the bottom sill
Overall my fiance and I are super pleased with the install of our door in our new house. so this is a positive rating with mixed feeling about your in store customer service. The expert was a trainee I think, although he was SUPER courteous and nice, he clearly did not know what he was doing. We don't feel he is at fault, but rather lack of training. we had initiated the door instal about 2 months prior to our visit and all we had left was to pay- we were literally there for hours waiting for multiple workers to pull up our order and redo everything we had already done and that was extremely frustrating to say the least. we almost just wanted to walk out of there. with that being the worst part, it makes us question other departments at Home depot and if anyone there is knowledgeable of the product they carry- we are in the market to redo our bathroom, but don't feel confident in returning there for such a big project based on our door install experience. We would buy product there, but most likely will not utilize your customer service/ install "professional" again.
Initially it went from 10 days to almost a month to get the product and then I had to return one item and the associate in your vinnings location was somewhat rude and I never recieved the money back in my account for the returned item it was told to me that it would only be 3 days.
Purchased doors in august final install november installed wrong. No response from home depot or installer rf installations. Jennifer Davis home depot Alvin Richardson. Will never do business with Home depot again.
Response from Home DepotBy Robert G, Customer Care, December 9, 2014
Sorry to hear that your door was not properly installed and you haven't been able to reach anyone to address this issue for you. We will be sure to contact you to see that this is resolved for you. Thanks for your continued patience.
8/21/14 I purchased a storm door from Home Depot on and was told it would be installed is less than a week.
9/4/14 Door installed (2 weeks later). After the install I questioned why there was an inch and a half gap at the bottom of the door. The installer saw what I was looking at and indicated the door was designed that way for a reason. In so many words – don’t question my work.
I took a picture and went to my local Home Depot and spoke with Brad. Brad was understanding and told me the door was not installed correctly. Brad was patient and gave me foam insulation as a temporary fix.
9/12/14 Brad reached out to me on indicating he spoke with the installers who need to order replacement parts to repair the door. Should be a week.
9/26/14 Brad emailed indicating parts were in and installers should call in a day or two.
9/30/14 Voicemail from Danielle wanting to schedule install. Called her back 2 hrs later and she had no idea who I was or how I got her number. She rudely indicated she didn’t call me and asked how I got her direct number. She tried to look me up in the system and said my order number nor may name or address could be located. Called Brad and he got things straightened out. Danielle and I spoke again and scheduled an appointment. I specifically asked for two things (1) That the first installer not do the repair since he lied to me and (2) that I be present during repair.
10/3/14 Took time off work to be at home for door repair scheduled at 4:00. At 5:15 I called Danielle and Brad to see what was going on that nobody was here. It wasn’t until later that evening when a neighbor indicated my door was repaired today around 2:30-3:00. I didn’t authorize anyone to repair my door while I wasn’t at home and made that specific request since this was the second install. To top it off – the door still had a gap.
To say the least, it’s sad that it takes so much effort to get a door installed correctly. Timeframes provided are doubled and requests are ignored. I just purchased a new property and Home Depot will not receive any future purchases from me. I have spread the word throughout the neighborhood (50 homes) and my office because they were all wondering why I had to take so much time off for a storm door. I would love to get my install $100 expense credited back so I could pay someone independently to perform the task correctly. I doubt that will occur as I am sure that would be far too difficult a task to achieve.
Getting the installer there was a hassle. I had to reach out and complain to Home Depot to get the installer to call and schedule my install. Between purchase of the doors and install, it was 5+ weeks. There were scratches in the doors I received. It wasn't the installers fault, I watched him remove the protective coating/plastic. They were packaged damaged. Pretty bush league, but I didn't have another 5 weeks to wait for new doors and another install, so I had to take it in the shorts. The installer showed up early, did his work faster than expected, and did a professional job.
Everything went very well and the door looks wonderful, the reason I did not give 5 stars is the length of time it took from order to install. The door had to be special ordered, so I expected some time but I found out the door had been in the store and no one had contacted me about installation. Had I not called to check on it, it may still not be installed. Giving HD the benefit of the doubt that this was an oversight this time
I ordered the storm door back in September, and the wrong door came in. My handyman installed it (unbeknownst to him it was the wrong door), and it took another 5 months to measure, re-order the correct door, and have Home Depot install the door. Once the install date was agreed upon, everything went well. The installer was great - here and gone within about 45 minutes. He was very polite, efficient, and very detail-oriented. The "lower than excellent" ratings are not for the installation, but rather for the order/reorder process.