Getting the installer there was a hassle. I had to reach out and complain to Home Depot to get the installer to call and schedule my install. Between purchase of the doors and install, it was 5+ weeks. There were scratches in the doors I received. It wasn't the installers fault, I watched him remove the protective coating/plastic. They were packaged damaged. Pretty bush league, but I didn't have another 5 weeks to wait for new doors and another install, so I had to take it in the shorts. The installer showed up early, did his work faster than expected, and did a professional job.
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Big Scratch in the Door
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Review 2 for Storm Door Installation
from Sausalito, CA, USA
there is a 2" gap between the door and the bottom sill
Professional and courteous at all times, the installer showed up on schedule and took the time to do the job right. He really went the extra mile to make sure I was satisfied with the job before leaving. End product resulted in a perfect fit, performed in a timely manner. I would definitely recommend Home Depot for all my home project or installation needs.
Two storm doors were installed at the residence on July 7th, one on the front of the house and one on the side. When I went to check after the installation was complete, I noticed the side door had been patched where the installer apparently drilled holes for the lock set in the wrong location. No one had apprised me of the issue. I contacted the store and was assured the door would be replaced. To date, no one has contacted me regarding a time when this will occur.
The measurement tech mumbled during the whole appointment setting conversation, then showed up late with no phone call. Requested a different tech for the installation, who assured us he would arrive within scheduled time. Talked to him that morning, said he was at store picking up door, then failed to show up at appointed time, and no phone call. Store personnel couldn't reach him, either. Finally showed up hours late, mumbled a lame excuse, but did provide a good installation. Store refunded a portion of installation fee, but still have ambivalent feelings about the service. Product is excellent, though the locking mechanism was sticking, initially (needed some WD-40). I wanted to hire someone to tile my bathroom, but after the door experience, decided to do it myself.
Great service on install. The even came back when I felt the pneumatic opener was not long enough to open the door fully. Perhaps someone at HD should tell the company it was ordered from and they could check into this. The door itself is beautiful and well made. HD service could be better in informing the purchaser they need to buy a door handle and lock.
We are delighted with the installation..in fact it rained that afternoon, very heavy in fact.. It was wonderful that no water was able to get into our garage since the storm door blocked the rain from coming in underneath..We are more than pleased..the man did a great job installing it and it didn't take long. He arrived when he said he would and went to work right away. Job well done!
I absolutely love the screen door and the installation was very professional and fast! It's so wonderful to have a nice heavy screen that has a locking handle and deadbolt! I feel absolutely safe leaving the front door open now, and my house is much cooler.
My only complaint would be on the customer service. In the store, when I went to pay, we had to wait 20 minutes for someone to come to the area to help us. When the installers were supposed to be here between 9 & 11am, and didn't show by 11, I called. The person who sold me the door told me to call another person, who didn't seem to know what was going on and had no idea who or where my installers were. Fortunately the installers arrived at 11:10am, were very nice, and did such a great job that I gave them a $20 tip.
The installer did a nice job and took his time to make sure our door fit right and operated properly. He also took the time to explain how the features worked and told me to call him if there were any problems with it. I like that kind of service and attention to detail. Thanks
1out of1found this review helpful.
Review 11 for Storm Door Installation
from Garrison, MN, USA
Terrible Customer Service and installation coordination
I ordered the door in late June. Never was informed that the door had arrived in Baxter sometime in July or August. Finally called to check and found door was there. Scheduled door for intallation in September. Waited for installer who never arrived. Called in to installation coordinator and was told that the installation was scheduled for the following week. I had driven 100 miles to be present only to be told that the installation was the next week. Came back the next week but installer did not arrive and called at 5 pm to say that he was running late. Said he didn't have the door and would have to go to store and get it. Finally came back the following week and completed the installation satisfactorily.
We purchased an Anderson Storm Door with installation included. The installer brought the door with him, and it took only about 20 minutes for the entire installation. Excellent service, pleasant installers, we're very happy with the purchase and install. Thank you!!
After the door was installed, I noticed a big gap between the house door frame and the aluminum side frame. I called the company, they came out to look at it and told me that i had been offered a trim to prevent that, for free, but that I had declined. ("Customer declined" printed on their work sheet). I vaguely remember the installer asking if I wanted a trim piece. I thought a trim was for ornamentation and didn"t need that. It was not explained to me that It was a necessary piece in the case of my particular door frame. The person who came out to check on the work told me that customer service would call me in two days, but they have not.
After buying all of the supplies, I was told someone would be out to measure, analysis the project with in 48 hours. After several phone calls and 2 weeks someone finally came out to look at the project. This was only after I threaten to return all the stuff and use Lowes. It took and week and several phone calls to get someone to install it. After installation the installer said he didn't have any caulking to finsh the job and he would be back in a couple of days. Well after another series of phone calls the job was finally done about a week later. 7/31/14 to 8/25/14 almost 4 weeks to get a door installed, a bit much don't you think?
Response from Home DepotBy Robert G, Customer Care, September 2, 2014
We thank you for you feedback and are extremely sorry for the time that it took to complete your installation. We will work with our business partners to see that this does not continue. We will continue to work to improve our installation services.
We like our door and the installation was good. My only complaint is that we were not told that we would have to paint the trim ourselves. We were able to do that, but believe that if it was a turnkey installation the installer should have painted the trim. Lacking that, we think we should have been told when we purchased the door that we would have to do it.
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Review 16 for Storm Door Installation
install was not properly measured, ill-fit,not corrected. Store management team rude, refused to correct problem. Advised will not accept return.
Very poor and rude service. Special order was wrong. HD rep measured wrong, store mgrs. rude & refused to correct. Was ordering six custom window, changed my mind. Almost three months, still not resolved. I have redone 5 properties in seven years with HD products, will never used them again and I'm a HD credit card holder. Now using another company to order windows, redo bathroom and kitchen. Lost forever. When I asked store rep for corporate number give me wrong number to another HD store. Internet is great obtained corporate number. Corporate rep said not to worry will correct! Store Mgr, said he did care what said corp ,he will not take doors back. I'm still waiting!
Response from Home DepotBy Robert G, Customer Care, August 21, 2014
Thomas, we appreciate your feedback and are sorry for the troubles regarding your door. We see that you are currently working with an agent on this. Should you need to call in you can reference ID 53343951. Thank you.
Great installation and the door looks very nice. i just noticed one little thing, which you really can't notice. I think one hole was initially drilled in the wrong place, unless it is suppose to be like that. It is partially covered up and you can not even really notice the very small hole.. That was with the installation of the door shock absorber. I was not there to see the installation. I am Jean's husband (Mark) writing this review.
I would defiantly recommend Home Depot to any and all my friends. The security doors are wonderful and I feel secure leaving the front and back security doors open to get a wonderful breeze through the house especial on these last few extreme heat days and nights.
I have recommended Home Depot to several neighbors already! Our installer, Sam, was on time, professional, neat and quick. (Such a nice young man!) I love the fact that the door came in a baked-on finish to match our front door. No more scratches! (Our last storm door needed to be painted to match our door and was always needing a paint touch-up.) LOVE LOVE LOVE it! Would recommend it to anyone! Thank you, Home Depot!!!