The measurement tech mumbled during the whole appointment setting conversation, then showed up late with no phone call. Requested a different tech for the installation, who assured us he would arrive within scheduled time. Talked to him that morning, said he was at store picking up door, then failed to show up at appointed time, and no phone call. Store personnel couldn't reach him, either. Finally showed up hours late, mumbled a lame excuse, but did provide a good installation. Store refunded a portion of installation fee, but still have ambivalent feelings about the service. Product is excellent, though the locking mechanism was sticking, initially (needed some WD-40). I wanted to hire someone to tile my bathroom, but after the door experience, decided to do it myself.
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Review 3 for Storm Door Installation
from Douglasville, GA, USA
Very skilled and efficient technician for the installation
Great service on install. The even came back when I felt the pneumatic opener was not long enough to open the door fully. Perhaps someone at HD should tell the company it was ordered from and they could check into this. The door itself is beautiful and well made. HD service could be better in informing the purchaser they need to buy a door handle and lock.
We purchased an Anderson Storm Door with installation included. The installer brought the door with him, and it took only about 20 minutes for the entire installation. Excellent service, pleasant installers, we're very happy with the purchase and install. Thank you!!
H.D. sent 2 men to measure my door and opening (10 minutes=50.00) Said it would fit so I waited another week for the install., which was a joke. Large spaces for lizards and insects (screen door) to enter. Left their mess and damaged the door frame. I refused to sign off so the "boss" came and promised to get it right...including weather stripping, bottom sweep, closer and repair damage. He weather stripped one side and installed sweep. Door now could swing either in or out. I signed off to get rid of such lousy service. My son-in-law is now working to fix the mess.
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Review 8 for Storm Door Installation
from Midland, Tx
Storm Door does not fit at threshold...2 inch open gap
I had my door measured by HomeDepot to make sure I got the correct size. Installer was very nice. Problem is storm door does not fit at bottom door threshold and there is a 2" inch open gap. The installer suggested I get some brick molding to fill the space. Kinda disappointing to spend so much for a measurement, door and install because it does not look good.
We had to wait a week or so to get the installer to come out and measure our door. Then we had to wait a couple of weeks for the door to get in. Then we had to wait another couple of weeks for the installer to schedule us. The work was pretty good but the closer was not installed properly. I caught the error before the installer left and he promptly fixed t. It was a stupid shortcut so it was kind of irritating. The door is an Anderson door and I absolutely love it so any frustrations and wait time was worth it. I love it.
Door appears well constructed, and installation was completed, eventually. Appointment was set at 1:00 PM for measurements. No show. At 3:PM I called the installer, received phone message. At 4:00 PM called store and spoke with customer assistance. Owner called at about 4:30 PM and I explained the missed appt. at 5:15 PM I again called the installer who explained he was unable to contact installer, but would come out himself, arriving at 6:15 PM. Upon arrival, he explained his installer had forgotten the appt. Door was ordered and received, and installation appt. was set for 9:00 AM. Again no show, and no phone call until 10:50 AM. Installer arrived at 11:15 AM to install door. In short, I had to help installer interprete door handle/lock instructions. Door eventually installed and in good working order.
The installer was early, got the job done, my storm door is beautiful, the installer showed me all the features of the storm door, was finished with in an hour, couldn't ask for anything better. EXCELLENT JOB!
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Review 13 for Storm Door Installation
from Louisville, KY, USA
great installation, except didn't vacuum or take stuff to trash
at store, when ordering, it took staff 1 hour and 45 minutes to put in a simple order for 2 doors. I almost walked away! The installers were great, timely, and efficient. Just would have like carpet area cleaned from wood shavings as they put in new exterior door. And they filled inside trash can with stuff but didn't take outside and empty- it was heavy!
This was the 2nd Andersen door we purchased over the last year from HD. Door is great - problem was with non-professional installation. Could have saved $$$s if we would have chosen HD instead of a friend for the first install.
We decided on the right door for our particular needs with the expertise of a Home Depot associate. We scheduled an installer who arrived on time to measure and evaluate the installation. We then scheduled the installation and the installer again arrived on time and custom installed our door. He was knowledgeable and did a professional installation. He made sure we were satisfied and was familiar with how the door worked before he departed. Great Door, Great Installation and Great Customer Service. Thank You
I was very pleased with the flow of the iMy Install program. After purchasing the storm door to be installed, I immediately recieved confirmation and information regarding the next steps that would be taken and the expected lead time to complete the install. The installer arrived on time, with a professioal attitude. The installer was very efficient and accurate and the install was complete in a timely manner.
too many steps involved with the door ordering-you never get to talk o the same person twice- had to wait over an hour to get the locks re-keyed. door measuring person ne was there notified us he came and measured - installer showed up with wrong size's door causing an hour+ wait for him to go get the right size door and return - not a smooth operation in the least.
Started with expert advice from the store rep. He guided us the the correct storm door for our needs. He set up an onsite measurement date and ordered the proper door. As promised, got a call for an installation date. Installer was prompt, courteous and very professional. Door is beautiful and operates perfectly. Highly recommended to all.