The door arrived at the store quickly, but it took weeks and many phone calls to get it installed. I purposely paid to have Home Depot install, yet it was a nightmare getting the job completed. Then the installation was done poorly and had to be corrected. All of the parts have yet to be installed almost 2 months after the purchase.
Door quality and operation is excellent and as advertised. Installation was not a smooth operation even though I paid to have door measured prior to placing order and install. Installer had to build a closure section at the top of the door that I do not like.
I had to go into the stor time and time again. 9 trips to Home Depot to get a storm door I bought the first time in. After them coming to measure the door, they lost my order, forgot to order it after re ordering, door measuring guy couldn't make my appointment, scheduled a second one, door showed up left hand open we ordered a right hand open. 2 more trips to the store to re order the door. It was BEYOND ridiculous. Lowes is my new home store. They have been PERFECT in everything since I switched.
2out of2found this review helpful.
Review 5 for Storm Door Installation
from Rio Rancho, NM, USA
Delay in receiving some parts. Installers' competency ok, but service less than expected.
Touch up paint for security doors took 3 weeks and a couple of phone calls to arrive. Customer service at store was very helpful. The doors needed a fair amount of paint touch-up after installation. Installers did not clean up after themselves and had to be told several times to close gates to keep the dogs in.
Received the wrong cat door. It was too wide (in depth) for the door I purchased. Had to build a frame so the cat door would fit. Would have brought back to store but the cut out for the door I received had already been made. Luckily I did have some supplies here at home that we improvised with. In the end all was well; however the salesperson should make sure that items like this are compatible before finalizing a sale.
2out of2found this review helpful.
Review 10 for Storm Door Installation
from Sausalito, CA, USA
there is a 2" gap between the door and the bottom sill
The security screen door looks good since it has finally been installed. First one they sent out had a big dent in the screen. Would have thought an inspection to be done before sending it out to be installed. Also don't be fooled about the Unique Home Design Security screen door as being a custom built door. The only thing custom is you get to choose from a list of designs what you want. It took almost two months before the door was installed because they had to reorder for the damaged first door they sent out. The installation company did a good job installing the door.
The installer called to confirm the installation time and arrived on-time. He did a good job installing the door and it works great. The quick change feature to switch the screen and glass is easiest of any storm doors I have ever had.
We decided to have the original doors replaced on our 1956 home. They were dated, inefficient and ugly. We had to have the back door custom made due to its irregular size. But we made up for the cost by purchasing a "sample" door for the front. It was beautiful. And exceeded anything we had in mind as far as esthetics go. 2 days before our order was ready, we decided that we wanted security doors as well. The associates at the store helped us to add them to our order. The installation was a few weeks out, which was disappointing because we were so excited to have the doors installed. But when Chris showed up, he was a true professional, despite the cruel weather. We are very pleased. There was some confusion with the interest free financing, but the lady at Help Desk was more than helpful in getting it rectified
I had to wait a long time for the color I wanted. It was out of stock by the manufacture and I waited over a month for my screen door. Also The glass seems to have a film on it that I cannot get cleaned. I may be calling the manufacture to ask them how I remove this or to replace my door.
Our new Anderson storm door has brightened and added warmth to our once dark living room. The Home Depot salesman’s expertise made choosing a storm door a breeze (pardon the pun.) Choices of color, handle styles and finishes were many and surprisingly, our final door choice was in stock. It was delivered and installed quickly. We love the openness this door has given our home, too. Even our two puppies enjoy looking outside all day instead of at a solid wood door. Home Depot did a great job for us and we are glad we chose them for this project.
THE PRODUCT AND INSTALLATION ARE EXCELLENT AND GREAT VALUE ... IN OUR CASE THE PRODUCT WAS MEASURED OUT IN EARLY DECEMBER 2014 ... PAID FOR IN CASH BY MID DECEMBER ... AND INSTALLED THE FIRST WEEK OF FEBRUARY ... THAT SCHEDULING OF TWO TOTAL MONTHS IS PROBABLY REGULAR BUT VERY SLOW ... TRUE TO THE DATE PROMISED NONETHELESS ... BOTH WORKERS VERY NEAT AND PROFESSIONAL AND FAST ... THE END RESULT EXACTLY WHAT WE WANTED ... EXCELLENT CHRISTMAS TREES THIS YEAR IN COUNTRYSIDE ... FYI ... A PERFECT FRASIER FIR ... THANKS ... RWT
We love our Andersen Storm Door and could not be more pleased! The installation was SUPER FAST and the installers were wonderful - we have never had an issue with Home Depot installaers. They were professional, extremely friendly and when they were finished, they provided me with an extensive overview of all of the door features and functions, provided me with all of the correct paperwork and cleaned up like there were never here. They did a perfect job with the door framing and it has made such a positive difference in the appearance of the front of our home. Could not be more pleased and would not hesitate to use again!