I was so impressed with the installers! I received emails prior to their arrival reminding me of date and time and was provided with a name and picture of the lead installer, for security! They worked very hard all day, were courteous, friendly and professional. Their workmanship, cleanup and furniture handling were just the best! They walked us through the entire job before and after the install to be sure we were satisfied...we were VERY satisfied! Thank you!
I recently had to replace carpet that had been damaged due to flood damage. Not only was the customer service representative at the store helpful, but the care that I received before and during the carpet installation was wonderful. I just wish more businesses followed Home Depot's example.
0out of0found this review helpful.
Review 3 for Carpet Installation
The install process was smooth and the carpet looks fantastic.
Our new carpet was installed as an inlay in solid hardwood, with lots of angles and turns- not a standard install. They were done within an hour with no damage done to the hardwood floors in addition to a beautiful clean up. Would definitely recommend using this service!
The installers didn't clean up after themselves. There were carpet pieces everywhere. They also wore their wet snowy shoes into my house and onto my new carpet. They also hit every wall and baseboard while putting down the carpet. We actually had a hole in a wall that they didn't tell us about upstairs when they were done installing. Love the product from Home Depot. The carpet is beautiful. I would recommend the carpet from Home Depot to everyone. I would just be careful about who installs it.
The staff at Home Depot was very pleasant and displayed great customer service skills. However if I would have known up front I would have to wait a month and 1/2 For installation of my new carpet I would not have purchased from them. They exceeded even their own month long estimate for installation that was stated on my invoice. I did not like the emails for scheduling installation. Very impersonal. When the carpet is "in" on the 10th and it takes nearly a month to install there is a problem and that is unacceptable.
2 walls were damaged by the carpet puller. Carpet pro employeeMerced was great. Carpet install took 4 hours longer due to carpet not being cut right. Carpet pros blames Home Depot and Home Depot blames carpet pros. The room divider metal wasn't put in one rooms transition. Talked to Max and Nicole at Home Depot and talked to a few people at carpet pros. Max offered a 50 credit to something, and when we went in the next day he acted like he didn't know anything about the offer. Once the carpet was paid for before the install could happen, the customer service went away. No one is being accountable. No one calls back. We will never use the installation "experts" that you endorse EVER again!!
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2out of2found this review helpful.
Response from Home DepotBy Robert G, Customer Care, February 24, 2014
Pam, thank you for sharing your feedback. We do appreciate it, and would like to apologize for the troubles experienced during your carpet installation. We will be sure to document your concerns, and notify our business partners to see that you are contacted in this regard. Thanks for your continued patience, while we look into this for you.
The installation crew showed up right when they said they would and got right to work. The completed the whole house install in only four hours and I was amazed. I only had two couches for them to move out of the way and they were very careful not to bump the doorway. The old carpet was disposed of outside quickly without causing a huge dust storm which was appreciated. My new carpet is beautiful and the children enjoy crawling around on soft surfaces again. Thank you!!
I love my new carpet. It was installed correctly. However, the oafs that installed it had no regard for my freshly painted walls. They scuffed my walls more than a dozen times and left holes behind from running my furniture into the walls.
We ordered The Fireworks Explosion carpet..guaranteed to be installed in 3 days (!!), and it was! They came out and measured and had sent us an online full disclosure quote within 1 day after. We paid online and the install company called within 24 hrs of that! They they scheduled the install for 2 days later. 1 guy came...we were a little worried, but he worked like a clydsdale...lugging those big rolls in by himself...didn't scratch the wood floors or walls...installed all new pad and carpet in about 5 hours in 2 very large rooms. And BAM! We have new carpet. It looks perfect and feels great due to the upgraded pad...go for that...I could not be happier!
We have many rental properties and we always use Home Depot. Their staff is excellent and the carpet is a very good quality at a very good price. Western States Flooring installs the carpet and we have never had a problem with them. We also had them install tile in a property, and that was also comparatively inexpensive and expertly installed.
This service was perfect for us. We love the carpet and the price was very affordable. Everyone at Home Depot was very helpful and the whole experience went very smooth. We love the carpet and both rooms turned out great!
Communication surrounding our carpet installation was extremely poor. We received misinformation about the timeline multiple times. Only after two visits and many phone calls to my local Home Depot, did we get some of the information we were looking for. When the installers arrived, they told me that they would only move six pieces of furniture - although I had paid for two rooms and they had pictures of all the furniture contained in them. Luckily, I had taken the day off from work or else my wife would have had to move all the furniture herself. You get what you pay for - I now know why services from Home Depot are discounted. Never again.
Carpet quality and install looks good. Unfortunately, the clean up was poor and very rushed. Carpet fibers were left everywhere and the closets were not vacuumed. Closet doors were dinged and scraped during removal and reinstall. All of the baseboards were marked up by the edger tool and had to be repainted.