I was so impressed with the installers! I received emails prior to their arrival reminding me of date and time and was provided with a name and picture of the lead installer, for security! They worked very hard all day, were courteous, friendly and professional. Their workmanship, cleanup and furniture handling were just the best! They walked us through the entire job before and after the install to be sure we were satisfied...we were VERY satisfied! Thank you!
I recently had to replace carpet that had been damaged due to flood damage. Not only was the customer service representative at the store helpful, but the care that I received before and during the carpet installation was wonderful. I just wish more businesses followed Home Depot's example.
I have to say this process has been not only painless but fast with amazing results. I am happy in the end I decided to go with Home Depot. I instantly was made aware of the attentive customer service and in the end I have not one complaint.
The people they contract out with were my biggest issue. They were unfriendly (well one of them anyway) didn't apparently want to do the job because it was a tough job, outright told me that the jobs they do are on new builds or new floors. Found excuse after excuse not to do the job. Caused me to pay money i shouldn't have, job never done, lost time from work, frustration, aggravation and a total mess of my home. I will NEVER deal with home depot again and am closing my account there. I have since gone to Lowe's and non of the problems home depot gave me exist with Lowe's. I am still dealing with corporate to get some of my money back I am being charged for NO work being done. Is a short version of my story because it's a long one.
4out of4found this review helpful.
Response from Home DepotBy Robert G, Customer Care, March 11, 2015
Paige, we are extremely sorry for the troubles with your installation, and having to work with the installers. We will be sure to reach out to address your financial concerns and see how we can help to resolve that for you. Thanks for your continued patience.
The two men that did the actual installation were great. The process of selecting the carpet, buying, waiting for it to be installed was horrble to due to customer service of home depot. I would not recommend home depot to anyone.
We had numerous communication problems with the customer service center. 1st - when I scheduled my measuring on-line, there was a problem processing my credit card. This center did not call me, my credit card company did. I went into a store and paid but again communication broke down and they did not come on the original measurement date. In all incidences, the store blamed the center and the center blame the store. For installation, the said they'd call on Thursday evening with a window of time. They never called.
Everything went very well. The flooring tech at Home Depot was well informed and helpful. The measuring tech was prompt and accurate. The seam layout staff was efficient and helped contain material costs. The carpet installers were prompt and did an outstanding job of installing the pads and carpets. We had 4 rooms recarpeted and are very satisfied overall,
The carpet looks great. However, I have some reservations about the quality of the carpet. The backer on the carpet peels off quite easily and we have a few black lines running through the carpet (see attached pic). I just hope it doesn't fall apart in a couple of years. Will the lifetime warranty cover this?
The sales process was good. The measure process was not good they missed the measure date and time and had to reschedule. Installers missed date and time for install and we had to reschedule. In both situations the processed required me to take additional time off from work. Home Depot department manager has not followed up as he committed to doing. All follow-up communications have been initiated by me. Product quality is good.
Carpet came in ahead of schedule and HomeDepot moved up our new carpet installation. One person took a roll of carpet and proceded down the stairs backward scraping the end of the carpet along the walls. The newly painted walls were damaged with scratches and gouges. The installation continued with problems. We have scratches and gouges up to 5 feet high on a wall. We chose to have the carpet installed up to a kitchenette with cabinets. The installers scratched the front of every cabinet. The exterior corners of the cabinet were damaged the kick board has a 4 foot long slice in it. All of the cabinet handles were scratched.
The installers were not done yet. They moved into a bedroom where one of the installers was unfortunately injured. The injury caused the person to spread blood throughout the room. After it was pointed out, they did clean up most of the blood. Unfortunately the blood was not the last issue we had to deal with. While the installers were installing the carpet, they took 2" chunks of wood out of the newly installed trim boards. There are 4 different locations where these slices occurred.
HomeDepot has been out to take pictures of the damage and has offered to provide us with new cabinet doors. This does not fix the frame of the cabinets which they suggested we take a pen and fill them in. HomeDepot also said they would not fix the paint. Because it is just paint. The trim along the floor are still open. Our carpenters have said that this is going to be pricey to fix the damage.
In my estimation, HomeDepot should replace the cabinets fix the paint and replace the trim boards that were damaged into a state that would put our new space into the same condition that it was before they installed the carpeting at their expense not our inconvience.