I was so impressed with the installers! I received emails prior to their arrival reminding me of date and time and was provided with a name and picture of the lead installer, for security! They worked very hard all day, were courteous, friendly and professional. Their workmanship, cleanup and furniture handling were just the best! They walked us through the entire job before and after the install to be sure we were satisfied...we were VERY satisfied! Thank you!
I recently had to replace carpet that had been damaged due to flood damage. Not only was the customer service representative at the store helpful, but the care that I received before and during the carpet installation was wonderful. I just wish more businesses followed Home Depot's example.
The people they contract out with were my biggest issue. They were unfriendly (well one of them anyway) didn't apparently want to do the job because it was a tough job, outright told me that the jobs they do are on new builds or new floors. Found excuse after excuse not to do the job. Caused me to pay money i shouldn't have, job never done, lost time from work, frustration, aggravation and a total mess of my home. I will NEVER deal with home depot again and am closing my account there. I have since gone to Lowe's and non of the problems home depot gave me exist with Lowe's. I am still dealing with corporate to get some of my money back I am being charged for NO work being done. Is a short version of my story because it's a long one.
4out of4found this review helpful.
Response from Home DepotBy Robert G, Customer Care, March 11, 2015
Paige, we are extremely sorry for the troubles with your installation, and having to work with the installers. We will be sure to reach out to address your financial concerns and see how we can help to resolve that for you. Thanks for your continued patience.
The two men that did the actual installation were great. The process of selecting the carpet, buying, waiting for it to be installed was horrble to due to customer service of home depot. I would not recommend home depot to anyone.
Install was supposed to be between 11 and 3. When no one showed up at 3, I had to call the installer. I was informed they were in Webster and would be there in 45 minutes. After an hour and 15 minutes, installer shows up. 1 guy in a van. It takes him until 10 p.m. To finish install. Carpet seams are not great. On the way out the door he makes comment that "the guy who's supposed to help me didn't show up today". Seriously? It didn't occur to anyone that it would take twice as long for 1 person to do installs as it would 2? I should have been called first thing in the morning. Never again would I choose to waste my time with an install from you.
We had numerous communication problems with the customer service center. 1st - when I scheduled my measuring on-line, there was a problem processing my credit card. This center did not call me, my credit card company did. I went into a store and paid but again communication broke down and they did not come on the original measurement date. In all incidences, the store blamed the center and the center blame the store. For installation, the said they'd call on Thursday evening with a window of time. They never called.
The sales process was good. The measure process was not good they missed the measure date and time and had to reschedule. Installers missed date and time for install and we had to reschedule. In both situations the processed required me to take additional time off from work. Home Depot department manager has not followed up as he committed to doing. All follow-up communications have been initiated by me. Product quality is good.
We have a coupe of issues: 1) they came and measured the carpet...when they were done with the installation, they had about 350 square feel left...about $450-$500 of unused carpet (so I over paid) 2) The carpet installer nicked and scraped our baseboard and literally every single stair...when I mentioned it, they stated "it was part of the installation process"...really? Damaging our stairwell is part of the installation process? Love the carpet, hate the overage and installation
We knew our install was fairly simple but we had lots of other projects going on and needed to coordinate for the carpet to be installed on a specific date. Out installer was super accommodating and met our needs without hesitation. When the technician showed up, he was not only polite and professional, but made sure to take additional steps to ensure that our other existing floors were protected while he was coming and going with the install. Even though we had made arrangements to secure our pets, he also inquired to make sure they were secured for their own safety before starting the job. When he was finished, he asked an amazing question: "Is there anything else I can do for you today?" Our installer truly seemed focused on our satisfaction and happiness.
The installers didn't bring a vacuum to clean up. I was forced to go back with my vacuum and clean up the mess they made. There was so much to clean up I had to empty my vacuum three times while cleaning up after the installers. It is hard to see in the photos but the carpet was covered with loose carpet fibers. If you are going to order carpet from Home Depot get your own installers.