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Customer reviews for Carpet Installation
Carpet Installation
Overall rating:
(3374 reviews) 3374
Rating breakdown 3,374 reviews
5 stars
2,502
4 stars
501
3 stars
171
2 stars
111
1 star
89
3,043 out of 3,320(92%)reviewers recommend this product.
Customer reviews for Carpet Installation
Review 1 for Carpet Installation
Overall rating
Perfect installation!
,PostedApril 13, 2012
Customer service
5
/
5
I was so impressed with the installers! I received emails prior to their arrival reminding me of date and time and was provided with a name and picture of the lead installer, for security! They worked very hard all day, were courteous, friendly and professional. Their workmanship, cleanup and furniture handling were just the best! They walked us through the entire job before and after the install to be sure we were satisfied...we were VERY satisfied! Thank you!
Yes, I recommend this product.
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Review 2 for Carpet Installation
Overall rating
The install process was smooth and the carpet looks fantastic.
,PostedMay 4, 2012
Customer service
5
/
5
The install was smooth, uneventful and completely professional.
Yes, I recommend this product.
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Review 3 for Carpet Installation
Overall rating
Good Job.
,PostedApril 30, 2012
carpet was nice and installer very professional and personable.
Yes, I recommend this product.
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0points
0out of 0found this review helpful.
Review 4 for Carpet Installation
Overall rating
Fast and Neat
,PostedApril 4, 2012
Customer service
5
/
5
The guys were friendly, quick and neat. Were in and out in no time.
Yes, I recommend this product.
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Review 5 for Carpet Installation
Overall rating
Glad That Home Depot did this job
,PostedMarch 7, 2012
celticgirl
Customer service
5
/
5
I recently had to replace carpet that had been damaged due to flood damage. Not only was the customer service representative at the store helpful, but the care that I received before and during the carpet installation was wonderful. I just wish more businesses followed Home Depot's example.
Thank you!
Yes, I recommend this product.
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Review 6 for Carpet Installation
Overall rating
Smooth install process, excellent assistance in store for setting up the purchase.
,PostedMarch 28, 2012
Customer service
5
/
5
Smooth install process, excellent assistance in store for setting up the purchase.
Yes, I recommend this product.
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Review 7 for Carpet Installation
Overall rating
excellent and professional service
,PostedMarch 17, 2012
Customer service
5
/
5
installers were timely, professional and answered all questons questions to our satisfaction. great job! thank you.
Yes, I recommend this product.
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Review 8 for Carpet Installation
Overall rating
Install took a long time to schedule.
,PostedFebruary 24, 2013
Customer service
2
/
5
Images for this Review
(click to see full-size image)
Installers left garbage behind, bent brackets on the closet doors and worst of all, 3 of the installers urinated on my lawn in the snow just outside my garage service door. I walked out to verify the color of carpet and saw them doing it. Extremely gross when I have little kids who like to play in the snow.
No, I do not recommend this product.
Response from Home DepotBy Sheronda, Customer Care, February 28, 2013
Harley, I’m sorry for the problems with our installer and I will make sure that our Home Services leadership team receives your feedback. Thank you!
Sheronda
The Home Depot
Teamsocial@homedepot.com
Sheronda
The Home Depot
Teamsocial@homedepot.com
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+4points
4out of 4found this review helpful.
Review 9 for Carpet Installation
Overall rating
These guys work hard
,PostedMay 17, 2013
Customer service
5
/
5
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The install crew was running behind schedule not their fault but once they got here they worked fast and hard. The results of their work is outstanding, I'd recommend these guys to anyone I know.
Yes, I recommend this product.
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+1point
1out of 1found this review helpful.
Review 10 for Carpet Installation
Overall rating
Worked with us to install quickly and smoothly.
,PostedMay 16, 2013
Customer service
5
/
5
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(click to see full-size image)
Both carpet installer and store rep. were very helpful keeping us informed and scheduling the carpet quickly after it arrived. We appreciated the consideration and great job.
Yes, I recommend this product.
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+1point
1out of 1found this review helpful.
Review 11 for Carpet Installation
Overall rating
quick install.Veryprofessional and thorough
,PostedMay 4, 2013
Customer service
5
/
5
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The job was done very well. the stairs looked amazing.
Yes, I recommend this product.
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+1point
1out of 1found this review helpful.
Review 12 for Carpet Installation
Overall rating
Ardious process
,PostedApril 4, 2013
Customer service
2
/
5
Images for this Review
(click to see full-size image)
it took way too long to install the carpet from the day of the measurement. It took over 12 days before we got a call from the installer. we're happy about the choices of carpet and the install. but they forgot to do the stairs, and nobody wants to take responsibility for it. Even though I brought it up to the store prior to the installer coming, no action was taken. I was asked whether I was present when the measuring co. came in? I was, but I did show them the bedroom down stairs , the stairs and the two bedroom upstairs. But somehow the stairs were left out. I offered to buy more carpet but that wasn't accepted. Why I don't know. It seems there were too many people involved in the process, and the left didn't what the right was doing. A total lack of communication. The first question from any visitor to the home is what's wit the stairs?
Yes, I recommend this product.
Click to Show Response to Review
Response from Home DepotBy Sheronda, Customer Care, April 5, 2013
Mario, I’m sorry to hear about the problems you had with your Home Depot carpet installation. I am partnering with our store leadership team and installer so that we resolve the issues for you. We will be contacting you immediately to assist.
Sheronda
The Home Depot
Teamsocial@homedepot.com
Sheronda
The Home Depot
Teamsocial@homedepot.com
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+1point
2out of 3found this review helpful.
Review 13 for Carpet Installation
Overall rating
Installation was finished on time and the work was very rofessional.
,PostedApril 5, 2013
Customer service
4
/
5
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I would use Home Depot and the installation company again. Both organizations were attentive and met our needs.
Yes, I recommend this product.
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+1point
1out of 1found this review helpful.
Review 14 for Carpet Installation
Overall rating
I Love Home Depot
,PostedApril 17, 2013
Customer service
5
/
5
Images for this Review
(click to see full-size image)
i always go to home depot cuz they've always had excellent service. there employees know what there doing and do it good and you can always find what your looking for. they just installed carpet in my house. ordered, shipped and installed in like a week "fast and affordable". i looked at like 4 other places even my buddy couldn't hook me up with the price they gave me. theres nothing like the feeling of new beautiful, soft carpet under your feet.
me and my wife are preparing for our baby girl on the way. i tiled my whole house and fixed drywall and even bought a new rug. all with there help
Thank You Home Depot
Yes, I recommend this product.
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Review 15 for Carpet Installation
Overall rating
Started by calling the 1-800 number, Easy process from start to finish
,PostedMay 11, 2013
Customer service
5
/
5
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Installers were friendly and professional, arrived right at time they said they would. When job was complete, had me do a walk through to make sure I was satisfied with the job.
Yes, I recommend this product.
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-2points
1out of 4found this review helpful.
Review 16 for Carpet Installation
Overall rating
Poor installation second time around
,PostedMay 16, 2013
We had carpet installed in two different dates with two different installers. I would definitely give 5 stars for the first group of installers. They were clean, professional, and the carpet looks great! However, with our second installer, the carpet on the stairs looks terrible. Also, the lines between the cuts are very obvious, where they are not on the first installation. (It is the same carpet for both installations.) Our walls were so dinged up during the process that I am still trying to repair the spots.
No, I do not recommend this product.
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+2points
2out of 2found this review helpful.
Review 17 for Carpet Installation
Overall rating
Great value and one day install
,PostedMay 15, 2013
Customer service
5
/
5
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We are quite pleased at the value. Good quality carpet installed quickly as promised. The pre-install was professionally done so we purchased the least amount of carpet. We will use this service again in the future.
Yes, I recommend this product.
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0points
0out of 0found this review helpful.
Review 18 for Carpet Installation
Overall rating
Beautiful floors, and Great install.
,PostedMay 16, 2013
Customer service
5
/
5
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I would reccomend Home Depot to all family and friends. The floors are beautiful, high quality. The Installers were friendly and did a great job. Great Value and Great Service.
Yes, I recommend this product.
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0points
0out of 0found this review helpful.
Review 19 for Carpet Installation
Overall rating
On time and looks great!
,PostedMay 15, 2013
Customer service
5
/
5
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(click to see full-size image)
The installers showed up right on time and got to work. They did a professional job and someone even stopped by from the company to see how the job was going.
Yes, I recommend this product.
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Review 20 for Carpet Installation
Overall rating
Quick installation and pleased with results
,PostedMay 9, 2013
Customer service
5
/
5
Images for this Review
(click to see full-size image)
The installation process was very quick and I am pleased with the results. I was looking for a quick but pleasing fix to well worn carpet in my family room prior to a major kitchen renovation in a few years and have no complaints regarding the product or the installation.
Yes, I recommend this product.
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0points
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