The entire day of installation was well executed. We were communicated with all along the process from ordering to installation. The installation was flawless. Our things were moved with care, the disruption was minimal considering we had alot of rooms, stairs, and hallways carpeted. Excellent experience and we LOVE the new carpet.
The only thing I have a problem with is the scheduling. Most customer service companies I have dealt with give you a 2 hour window of when they will arrive. You give a 4 hour. If I'm the first job of the day why can't a more specific time be given. Also, I had to ask for the left over carpet. The installers had it in their truck to take with them. I said to them, I paid for it I wanted it. Also, it would be a good idea to send workers who can fully speak English. Other than these things, everything went wonderful.
Our new carpet is great! The intallation was fast and professional. At the store, Cathy was incredibly helpful and kind. She is the reason we decided to continue with our order after finding out our carpet was mislabled and would be twice as much $. This was the only frustration with the service. We felt the listed price should be honored and were very disappointed when this didn't happen. Otherwise we were very happy with the service and product we recieved.