Home Depot associates were exceptionally helpful in the carpet and padding selection process as well as in describing installation options. We were given a choice of several installation dates and times and were kept fully informed throughout the process. The installers notified us of their estimated arrival time and arrived on time. The installation was smooth and efficient, and the installers left the job site clean.
We are very happy with the carpet which was installed on our stairway and upper level. The installers were courteous and very efficient. The job was completed in a timely fashion and the installers were good at explaining what they were doing. The final product is beautiful.
it was very smooth process from choosing the carpet at the store to installing the carpet. Carpet department employee at homedepot was very helpful choosing the carpet I like. Installation went without any issue. The quality of the carpet is excellent and my 10 month old son is really enjoying it.
I worked with the Home Depot carpet department to carefully pick out 15' carpet so that I wouldn't have a seam. When the installers arrived, I checked the color of the carpet but didn't think I needed to measure the width. As the carpet was being installed, I noticed that it was 12' carpet and told the installers that it was the wrong length. They offered no assistance in getting the right carpet and acted as if I hadn't spoken at all. I needed the carpet installed and didn't have another 2 weeks to wait for different carpet to be ordered and delivered so I let the install of the wrong carpet proceed. The carpet is just o.k. - there is a noticable seam. The error in which carpet was ordered and delivered has resulted in my being less that pleased with the entire process - although most of my displeasure is with Home Depot and not with the actual installers.
I visited another carpet distributor prior to coming to Home Depot. You beat their price and matched the quality. The installers were professional and very quick. The entire process went extremely well. I will need to carpet my family room this year and will be coming to Home Depot to have it done.
I would like to thank to installation crew. They minimized waste and seams, responded to my request to redo the transition which had a minor workmanship defect, cleaned up property very well after job. Very good installation - thank you
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Review 4,216 for Carpet Installation
from Pensacola, FL
Some damage to baseboards, doors and walls but installation looks great
We experienced more damage to walls, baseboards, doors, and threshholds than expected. This was from moving furniture, carrying carpet rolls in, and normal installation procedures. Overall, the installation was good and the installers were responsive to customer needs.
Installers did a great job. Ordering and confirming was a mess with unknowledgable sales staff. The man who took my order pre installation failed to follow through and completely dropped the order. It took five hours of my in store time and presence and 45 minutes for the install to happen. I had to physically go in the store three different times with lengthy waits and work with staff who didn't know what they were doing. Will never use Home Depot carpet install again.
Installers did a great job - the installation on the stairs and baseboards looks great. They cleaned up great - making sure the base floor was swept clean before installing the carpet. All aspects of service were good - from the measurement, to calls from the installation company. Will recommend.
The carpet is nice and the installation process was smooth. The only complaint I have is that they did not start until almost 4:00 in the afternoon and did not leave my house until 9:00 pm. I was required to be available all day. 9:00 with two small children in the house is WAY too late. They need to start the job earlier or hire additional help.