The crew was very pleasant, thorough and considerate of us and our home. Carpet is lovely and when a follow up to tighten seams was requested they came right out and took care of it! Thank you for a job well done!
I'm no expert on carpet installation but the carpet and pad are very nice and comfortable to walk on. We did not get the high-end carpet but a good medium range carpet with excellent padding. I would have preferred to have the transition area have some kind of boarder (metal strip?) to the utility closet. Overall, my wife and I are very happy with the installation. Good job Home Depot!
overall great representatives for Home Depot. They did a great job and were courteous and friendly. I'd recommend Home Depot in a New York Minute. Also want to thank your sales staff at the store on 72nd Street in Omaha for setting everything up so nicely. She's a asset to Home Depot.
While we were happy with the installation once the installer was at the house we were not happy with the scheduling process. The scheduler was not flexible. We had to conform to times that they had available. We explained that we would be driving 300 miles so that we could open the door and be available for the installation and that we would have preferred a better day. Since the scheduler would not work with our schedule we had to re-arrange our priorities and work with theirs.
The installers were informative, helpful, efficient, and generally very pleasant to have in my home for the day. They did a great job and the carpet looks great. Overall the process was well orchestrated by Home Depot from the intial salesperson, who was always available for assitance during the process, to the measurer, estimator and installers.
Ordering carpet process was great. Although I was told at that time once the carpet was received, installation would occur within 1-2 weeks. The installers called to schedule the install and they were scheduled out almost a month. Had I known that, I would have ordered my carpet from some other store. That was too long and very disappointing. Installers were not the friendliest people either.