The process leading up to the installation was all very positive. Home Depot and the installation company were very responsive and helped keep us on track. The carpet was even ready prior to when I originally thought it would be ready.
I was disappointed in that I specifically asked if my regular vacuum would work on the carpet we purchased. We bought the Signature Plus (Cashmere II) carpet that is more plush and thicker. I was told that "yes, your vacuum will work on it". The 2 vacuums we have do not work on the carpet (Hoover and Kenmore). The highest setting is not high enough to vacuum the carpet without a major struggle in dragging the vacuum across the carpet. Now I will have to buy a 3rd vacuum to only vacuum one room of the new carpet.
We were also concerned about seeing seams in the carpet. Both Home Depot and the measuring company assured us that the you would not be able to notice seams based on the carpet we picked and the installers. We were willing to spend more on the carpet to purchase more to avoid seams and were told that would be a waste of money, so we didn't do it. Well, the carpet is installed and the long seam is noticeable! I am sure it will only become more noticeable over time too.
0out of0found this review helpful.
Response from Home DepotBy Nicki, Customer Care, August 14, 2013
Jentry, we apologize for the problems with the seams, but would be happy to assist in getting this corrected. I've just emailed you to discuss & help resolve. Thank you for the feedback!
Needed affordable carpet for two rooms for the purpose of finishing a basement for selling my house. From start to finish, customer service was fantastic in helping me. Install process required the doors to be removed as they would not clear the carpet, and the installer was incredibly helpful for me with that issue. Great experience!
I have to admit, I was a little skeptical about contracting with HD to provide the installation services. I was pleasantly surprised with the professional, courteous service and the excellent quality of the results. I am very pleased and plan to use this service again when it comes time to replace other rooms.
The installer was great and did a great job. I was really happy with the whole process after I purchased the carpet. Working with the store to purchase the carpet was difficult they were unhelpful and rude at the carpet desk at the Home Depot I ordered from. I would not return to that Home Depot for purchasing carpet or flooring.
The installer was prompt and courteous. He seemed to take pride in his work and went out of his way to make sure that I was satisfied before he left. He even cleaned up after himself. I would definitely recommend Home Depot for carpet installation to a friend.
team that i had install carpet worked together extremely well...they were very efficient and right on schedule. i have absolutely no complaints and would recommend home depot for carpet installation.....
The installers showed up promptly at 10:00 am, reviewed the order with me and went right to work. By 12:20 pm the pad and carpet were expertly installed and vacuumed. The installers went over the order again and made sure I was completely satisfied before asking me to sign off. I could not be happier with my new carpet!