Installers were great. Lack of communication caused frustrations with scheduling of installation. A lady that called to schedule the install was extremely rude....but again....Installers were wonderful and they did an excellent job. Very impressed.
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Review 4,202 for Carpet Installation
from Dallas, TX, USA
Great Job with the Carpet, but....wrong pad delivered
From tearing out the old carpets, laying down the new, to vacuuming the rooms, every phase of the installation was performed to very high standards. My wife and I couldn't have been more pleased with the end results.
More selection and chioce of quality/ colors for the 72hours installation would be beneifical. For us, we were only at the location for 2 weeks and our plans could not be changed thus our selection was very limited. Perhaps the " Just in Time" economic approach would pay off. We our a society thats puts our wants immediate.
The installers tried to leave gaps in the pad- fortunately we felt these gaps before they left. They also jammed the edges of the carpet so tightly against the baseboard they caused the board to tip away from the wall at the top, leaving a gap between baseboard and wall in at least two places.
These errors I did not catch before they left.
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Response from Home DepotBy Robert, Customer Care, November 8, 2012
Hi Mr & Mrs Williams,
We are committed to providing a great, timely installation experience, and workmanship. We are sorry we missed the mark with you. Your feedback will be used to help improve our carpet installation process.
Carpet Pros installer Able, was awesome, very professional, hard worker, good quality install. Carpet and pad was as ordered. Carpet was installed as discussed with installer at the time of his arrival, no issues at all. Cleaup after job was excellent, good job Able, and good job Carpet Pros. I would recommend the Home Depot /Carpet Pros install to others.
Very pleasant experience from my first shopping experience through completion of installation. Sales representative was knowledgeable, friendly and thorough. Measuring, product ordering and delivery were fast and efficient. Carpet installation was on time, quick and neatly done. All staff involved were helpful and professional--and I got a great price on quality flooring!
The install was fine once they arrived. They were supposed to install in the morning. Well, the installers arrived at 11:00 something and we were leaving in the afternoon for a weekend getaway. The installers were extremely efficient and did a good job, but 11:00 is NOT what I would call morning. They arrived late morning. Would have liked to have known this beforehand.
Multiple contacts by installation company was impressive, though almost too attentive. Great alignment between what Home Dept advertises as service and product and that wihch was delivered. Pricing was well below multiple local competitors
Measurement person didn't really inform installers of installation challenges at head of steps so they weren't prepared with proper fittings. Installers overcame this problem with innovative solution. Installers did great. Measurement person should note any issues in more detail so installers are properly prepared.
EVERYTHING WENT SO SMOOTHLY. THE MEASURMENT APPT WAS FIRST AND THEY GAVE A 2 HOUR WINDOW WITHIN THE TIME I HAD LET THEM KNOW I PREFERED AND THEY SHOWED UP PROMPTLY. THIS WAS THE CASE DURING THE INSTALLATION AS WELL. PICKING OUT THE CARPET WAS A BREEZE WITH THE HELP OF THE FREINDLY STAFF ON THE FLOOR. I AM PLEASED!
When we placed the order in the store, they were very nice. We are very disappointed in the installation. We thought the installers were not careful, and they marked up our new wood trim that was just installed the day before. The trim around the door was also marked up about 2-3 feet off the ground as if they ran into the door frame while carrying the carpet in. We have 4 more rooms we were going to buy carpet for and put new flooring in our kitchen. We will not be selecting home depot to do the job.
I needed carpet installed in a timely manner, I started on the home depot website to request a measuring, they came within a week. I went to the local Home depot and picked a carpet, very nice, durable, and inexpensive. The installers were on time, very nice and worked efficiantly. I couldn't be happier.