September 17, 2013
This is Jim with InSinkErator. The red reset button is the overload protector. The only time that button pops out is when the unit comes on and and the grind plate can not turn because something has jammed the plate. After a few minutes the reset button will pop out and the unit will turn off to prevent the motor from burning out.
You did not mention in your description on whether the grind plate is turning. If the grind plate is not moving but the motor is making a humming sound, something could be still jamming the unit. Below are some instruction you can follow if this is the case.
Each InSinkErator disposer is shipped with a self-service wrench. The wrench is silver colored, and shaped like a little crank, about four inches long. If you can not find the service wrench, you can use a standard 1/4 inch Allen wrench. If you do not have your self-service wrench, and would like one, please let us know and we would be happy to send it out at no charge.
1. Make certain that the disposer's switch is in the OFF position. Also, be sure the water is not running during the procedure.
2. Looking under the sink, locate the hole, dead center, at the bottom of the disposer.
3. Insert the self-service wrenchette (or ¼ inch Allen wrench –short end) into the hole.
4. While holding the wrench up in the hole, attempt to make a complete revolution. The wrench should turn freely in a complete revolution, both clockwise and counter-clockwise. If you meet resistance in either direction, work the wrench in a back and forth motion. You may use force if necessary. You will know you are applying too much force if the entire disposer begins to turn.
5. Once the wrench is turning freely in a complete revolution both ways, remove the wrench from the hole.
6. With power still OFF to the disposer, look down into the chamber from the sink hole opening. Hold the black flaps back and look down into the chamber from the sink hole opening with a flashlight. Look to see if you can see anything that that might still be binding the plate or that you might have dislodged. Do not put your hands into the chamber. Pay special attention to the area around the outer edge of the disposer's shredding disk. There is a small space between the "floor" (flat surface of the shredder disc) and the wall of the disposer. Follow the circumference of this ring, carefully checking the space, to see if you can locate anything that should not be there. If you locate something, use a pair of pliers or tongs to retrieve it. Again, do not put your hands inside the disposer.
7. Turn the faucet on and run water through for 15 – 20 seconds.
8. Turn the switch for the disposer to the on position to check if it is operating correctly.
If this does not resolve the issue, the motor may be damaged. If that is the case, I recommend that you call our AnswerLine at 800-558-5700 for additional assistance and to check warranty status. Please have the serial number if you need to call. It is located on the side of the disposal towards the bottom edge on the side nearest the reset button.
I hope I was able to address your issue.
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