April 2, 2012
Thank you for your inquiry. The flow rate for this Coralais Faucet is 1.8 gallons per minute, which may be less than your previous faucet, so it may be working properly, but is different from what you are used to. However, in case there is a product issue, please try the following:
First check to see if any of the supply hoses under the sink are kinked. If you have no hoses kinked you may need a new valve cartridge.
Since you have a pull out sprayhead, take the sprayhead off, hold the remaining hose downward into the sink, and turn the water on. If you have good water pressure out of the hose, you probably need a new sprayhead.
Should you identify some type of product issue, you could contact our Customer Care Center at 1-800-4-KOHLER (1-800-456-4537). Sorry for the inconvenience, and thanks again.
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