May 20, 2015
Hi, this is Jerica from InSinkErator Customer Service. Yes, all InSinkErator disposers have a red reset button at the bottom. Make sure that power is OFF to the disposer. Look under the sink at the very bottom of the disposer. Locate the red, square, reset button (overload protector) that is toward the outside edge. If you find that the reset button has dropped down (out) approximately ¼ of an inch, gently press it back up. It should remain up and almost flush. If the reset button drops back down (out), the motor may still be too hot to for the reset button (overload protector) to engage. Let it cool down for 3 – 5 minutes and try again. The reset button should stay up (in) after the motor has cooled. Try the disposer. If resetting the disposer is ineffective, check to be sure there is power to the disposer. If your unit has a cord and plug, make sure the wall switch (on/off device) is in the OFF position, unplug the disposer, and use another small appliance in the outlet to see if it is working (after plugging it in, don’t forget to flip the wall switch or other on/off device to the “on” position to test). If your disposer is hardwired, check the circuit breaker to be sure it is on. If you determine that there is power to the disposer, and the reset is engaged or will not engage, there may be an internal problem with the disposer itself. If you have questions, please do not hesitate to contact us through firstname.lastname@example.org or call InSinkErator AnswerLine at 1 (800) 558-5700. Thank you.
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