April 15, 2012
This is Donna with GE and I am happy to help with your question on the GE Energy Star Tri-Temp Free-Standing Water Dispenser with Integrated Chilled Compartment model # PXCR33KSS.
It is very unusual to have the water bottle collaspe as the water is dispensed.
1. It may have a faulty pressure relief valve. The pressure relief valve bleeds a balancing amount of air into the bottle. This keeps the pressure inside the bottle equal to the pressure outside it. If the pressure relief valve fails (or the relief air line becomes blocked), taking out more water only leads to the creation of a vacuum inside the bottle. This difference in pressure between the inside and outside the bottle will cause the bottle to collapse as the exterior pressure crushes the bottle.
If the water cooler is under waranty, then please return it to the retailer for an exchange or contact warranty service.
2. Stacking heavy items on top of a water cooler bottle will add weight (external pressure) to the bottom of the bottle that the bottom was not designed to carry. This additional weight, along with the pressures the bottle was designed to withstand, may cause the bottle to collapse.
3. It may be a fualty water bottle. The bottle may have been formed with a defect or damaged in handling before installation, but a weak point in the bottle may lead to its failure under normal operating conditions.
I hope this helps!
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