Thank you for your question. My name is Tom, also known as HD116 at Home Depot's How to Community. I have been a fan of the Red series of grills from Charbroil since their launch about 4 years ago. In those four years I have had only one complaint about the grill, and that was that it got too hot! I have a feeling that the customer did not understand the grill and it's settings as one of the settings is a "clean" feature like self cleaning ovens found in many homes. And that is just one of the biggest differences between it and other grills. The self cleaning feature uses very high heat to clean the emitter pan which separates the burners and the porcelain coated cast griddles.
The emitter pan is another unique feature of the Red series. The burners are protected by the emitter pan which keeps grease, debris and moisture (which is what destroys burners) from getting to the burner, extending their life. The other benefit of the emitter pan is that it eliminates "Hot Spots", cooks evenly, and uses less fuel than traditional grills. If you like to use applewood, hickory, or mesquite chips and the like for flavor, simply soak them and throw them in the pan!
The porcelain coated griddles were designed small enough to go in the dishwasher, which is another nice feature. The ignitors are battery operated, and the stainless steel finish gives the grill a great look. Overall the Red series is a great value and is a Best Buy according to a leading consumer magazine.
I did a video last year on the 2 burner model, which can be found here http://community.homedepot.com/t5/W...
Hope that helps.