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Customer questions and answers for
GE 27 in. Electric Wall Oven with Built-in Microwave in Black

Cooking several entrees simultaneously is a snap thanks to this GE 27 in. Electric Wall Oven with Built-in Microwave, which features a 1,000-watt, sensor cooking control-equipped microwave with a built-in turntable to facilitate even cooking and a TrueTemp oven system-enabled, broiler-equipped oven that features set-and-forget delay bake capability for flexible cooking options. Digital microwave and oven control pads ensure reliable operation with the touch of a button, simplifying the cooking process.
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Customer questions and answers for GE 27 in. Electric Wall Oven with Built-in Microwave in Black

Question

What would be the recommended replacement unit for a JKP62G0K3 BC?

Asked by
SamT
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
April 14, 2015
Would a replacement unit require re-sizing of my existing opening?
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GE Answers
April 17, 2015
Hello SamT,

This is Michelle with GE and I am happy to help.

This JKP90DPBB and the current model JK3800DHBB are very close to the same dimensions as your JKP62G0K3BC. However, a slight re-sizing to your existing opening width may be required. Please see the comparison of the required cutout dimensions below:

JKP62G0K3BC - 24-3/4" Width max. x 41-1/4" Height max. x 24" Depth min.
JKP90DPBB/JK3800DHBB - 25" Width min. x 41-1/4" Height max. x 23-1/2" Depth min.

Thank you for checking.
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Question

How can I reattach the microwave door handle on a JKP62G0K3 BC manufactured 05/89

Asked by
SamT
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
April 14, 2015
Is there a speclal glue recommended?
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GE Answers
April 17, 2015
Hello SamT,

This is Michelle again with GE.

GE recommends that any repair to a microwave, including the reattachment of the handle, be done by an authorized technician. We cannot recommend a special glue. For service scheduling information, please call GE Consumer Service at 1-800-432-2737.

Thank you for checking.
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Question

I have an old 1984 GE wall unit, (combo microwave and oven), model no. JKP60G002. I need the cutout dimensions and stainless steel replacement model.

Asked by
JBartik
Houston TX
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
March 28, 2015
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GE Answers
March 29, 2015
Hello - this is Nancy at GE and I am happy to help you. The cabinet cutout dimensions required for your JKP60G002 were: 41-1/4" High x 24-3/4" Wide x 24" Deep. The replacement model in stainless steel is the beautiful 27" combination microwave/thermal wall oven Model #JK3800SHSS. I hope this helps! Thanks for checking with us!
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Question

I have an old GE wall combo unit (microwave and oven) wall mounted. Models JKP64GP, JKP65WP. Kindly advise me of the cutout of this unit.Thanks

Asked by
Kenny
Jackson Mississippi
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
March 19, 2015
What would you suggest a replacement?
Thanks
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GE Answers
March 20, 2015
Hi-this is Sue from GE. We certainly appreciate your loyalty! The cutout dimensions for the 27" double wall oven/microwave units JKP64GP and JKP65WP are 41 1/8"H min. x 25"W min. x 23 1/2"D min. The replacement model is JK3800DHBB (Black), JK3800DHWW (White), JK3800SHSS (Stainless):
http://www.homedepot.com/p/GE-27-in-Electric-Wall-Oven-with-Built-In-Microwave-in-Black-JK3800DHBB/205373431?keyword=JK3800DHBB, http://www.homedepot.com/p/GE-27-in-Electric-Wall-Oven-with-Built-In-Microwave-in-White-JK3800DHWW/205479522?keyword=jk3800dhww, http://www.homedepot.com/p/GE-27-in-Electric-Wall-Oven-with-Built-In-Microwave-in-Stainless-Steel-JK3800SHSS/205373430?keyword=jk3800shss. Thanks for checking with us!
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Question

removal of oven/microwave combo

Asked by
Hank
Tulsa, Oklahoma
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
March 19, 2015
I have an old GE wall oven/microwave combo, model JKP97G. Can I remove only the oven or must I remove the entire unit. What are the steps for removal?
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GE Answers
March 20, 2015
Hi-this is Sue from GE. We are happy to help. The microwave only can not be removed. You must remove the entire unit. Please contact our GE Answer Center for assistance at 1.800.626.2000, Monday - Friday 8am-10pm EST and Saturdays 8am-7pm EST. Closed Sunday. Check out the latest model JK3800DHBB:
http://www.homedepot.com/p/GE-27-in-Electric-Wall-Oven-with-Built-in-Microwave-in-Black-JKP90DPBB/100678152. Thanks for reaching out to us!
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Question

We have a GE Model JKP76GOP1BG microwave/oven combo? The microwave no longer works and the oven has a digital readout with an error code of F2.

Asked by
SauCo
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
March 6, 2015
We do not have the manual. Can you tell us what the error code means? Can you tell me what model would be a good replacement for this combo unit? What are the dimensions?
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GE Answers
March 8, 2015
Hello - this is Nancy at GE and I am happy to help you. I'm sorry to hear that your oven no longer works and that the microwave is reading an F2 Error Code. A microwave F2 Error Code could indicate a shorted thermal sensor, but we recommend having a properly certified microwave technician evaluate your microwave to verify this. Otherwise, we recommend to replace the unit with model #JK3800DHBB. i hope this helps! Thanks for checking with us!
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Question

I have a GE DUAL WAVE II Microwave System- May 1990- number JKP62G0K3 BC - the microwave died. Will the newer 27" models fit into the cabinet opening?

Asked by
Chief
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
February 8, 2015
What models do you recommend? We are moving so I must replace.
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GE Answers
February 8, 2015
Hello - this is Nancy at GE and I am happy to help you. Yes, we do offer a replacement built-in microwave/oven combination unit. Model #JK3800SHSS is the stainless steel model and Model #JK3800DHBB is the black model. I hope this helps! Thanks for checking with us!
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Question

What replacements are available for the GE JKP62G0K3?

Asked by
Brother
Bowie,Maryland
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
February 6, 2015
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GE Answers
February 8, 2015
Hello - this is Nancy at GE and I am happy to help you. We recommend replacing your current GE 27" microwave/wall oven combination unit with the new GE Model #JK3800SHSS (for stainless steel) or the JK3800DHBB (for black). I hope this helps! Thanks for checking with us!
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Question

Replacing Oven GE DUAL WAVE II Oven JKP78G0K3 what cut out/size oven?

Asked by
tbrit
cali
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
January 2, 2015
Hi,
I have a 1990 Model GE DUAL WAVE II Oven JKP78G0K3 that no longer works. It's micro/oven wall combo. I am looking to replace it in the same cabinet. What size cut out does this have and is the oven a 27" or 30"?
Thank you
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answer 1
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GE Answers
January 4, 2015
Hello - this is Nancy at GE and I am happy to help you. Your older 27" double wall microwave/oven required the following cabinet cutout dimensions: 41-1/4" H x 24-3/4" W x 24" D. The new cutout dimensions are very similar to what you should currently have so you should have no problem replacing your old unit with this new JKP90DPBB. I hope this helps! Thanks for checking with us!
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answer 2
Asked by
JT11
Los Angeles
Home Improvement Profile: DIYer
January 11, 2015
GE/Nancy - Home Depot no longer carries the JKP90DPBB. What do you suggest? We want it in stainless steel.
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Question

Replace an existing GE JKP65WP/JKP64GP

Asked by
Catsweeper
Tacoma, WA
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
December 23, 2014
Built-in Microwave Cooking Center, oven has gone bad and repairman say it needs to be replaced. What model is available to replace both the oven and microwave without having to get new cabinets. I believe this may be a 27" unit but when looking online a new GE units I don't find any replacements of that size.
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GE Answers
December 24, 2014
Hello - this is Nancy at GE and I am happy to help you. Yes, your current unit is a 27" microwave/oven combination unit that required a cabinet cutout of 41-1/4" H x 25" W x 23-1/2" D. The good news is that this new JKP90DPBB requires similar cabinet cutout dimensions so it would be a great replacement model. I hope this helps! Thanks for checking with us!
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Question

I need to replace our old built in GE microwave JE1660GA 003. Which newer microwave I can use to replace it with?

Asked by
Christopher
San Diego
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
November 16, 2014
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GE Answers
December 7, 2014
Hello - this is Nancy at GE and I am happy to help you. We do not have a direct replacement for this built-in microwave; however, you could go with our microwave convection Model PEB9159SF which requires a slightly higher cabinet cutout. You may also want to look at our new built-in Advantium, Model #PSB9120SF, which is slightly wider than what you currently have. I hope this helps! Thanks for checking with us!
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Question

I am trying to replace the GE Dualwave II model JKP62GOK2.

Asked by
foggylibrarian
Marietta
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
November 11, 2014
Which of your combination wall ovens or double wall ovens would be compatible with the cutout size that my old GE model required.
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GE Answers
December 7, 2014
Hello - this is Nancy at GE and I am happy to help you. Any of our current 27" microwave/oven built-in combination units will work in your current cabinet cutout with minimal cabinet adjustment required. I hope this helps! Thanks for being loyal to GE!
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Question

Can I replace JKP26GOP38G with a JK3800DHBB without making any cutout adjustments and does this qualify for the GE fits! guarantee?

Asked by
oldGEoven
Virginia
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
November 9, 2014
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answer 1
Asked by
THDSUPPORT
November 11, 2014
Thank you for your recent inquiry with The Home Depot. I believe it would be best to reach out to the manufacturer for assistance. The manufacturer is G.E. please contact the GE Answer Center® 1-800-626-2005. Please contact us with any additional questions at 800-430-3376 or homedepot.com. Thank you for shopping Home Depot.
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answer 2
Asked by
GE Answers
November 13, 2014
Hi,
This is Lisa from GE. Model JK3800DHBB will fit in the same cutout as your current model. Cutout adjustments should not be needed.
Thanks for checking.
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Question

What is your replacement for JKP62GOK3BG plus dimensions....TKS

Asked by
John
Myrtle Beach
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
December 24, 2014
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GE Answers
December 25, 2014
Hello - this is Nancy at GE and I am happy to help you. Your current range is a 27" built-in microwave/wall oven combination unit. The required cabinet cutout dimensions were: 24-3/4" W x 41-1/4" H x 24" D. This JKP90SPSS is a great replacement model and has similar cabinet cutout dimensions: 25" W x 41-1/4" H x 23-5/8" D. I hope this helps! Thanks for checking with us!
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Question

I have a dualwave system model JKP62GOK2 BG. Would your new model JKP90DPBB be a suitable replacement and fit the same dimensions?

Asked by
suqui
Prescott, AZ
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
October 19, 2014
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answer 1
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GE Answers
November 18, 2014
Hello - this is Nancy at GE and I'm happy to help you. Yes, the JKP90DPBB would be a great replacement for your JKP62G0K2BG microwave oven combination unit. Thanks for checking with us!
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Question

Best replacement for the oven/microwave GE Model JKP62G

Asked by
Charley
Kirkland, WA
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
September 30, 2014
I am looking to replace the built-in oven/microwave cooking center and want to know there's anything new out there that would fit in the same space, and in stainless steel . Ideally a double oven, but I don't think any of those would fit without having to cut into cabinetry.
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GE Answers
December 5, 2014
Hello - this is Nancy at GE and I am happy to help you. Yes, our new 27" microwave/oven combination unit would fit nicely into your current cabinet cutout with very minor adjustment. Model #JK3800SHSS is the stainless steel model. If you go with a 27" double wall oven, the height will exceed your cutout and your cabinet would have to be adjusted. I hope this helps! We appreciate your loyalty to GE!
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Question

How do I install the interior oven light switch on ge jkp62g which is located on the microwave panel

Asked by
Louella
naples, fl
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
September 2, 2014
I can't determine how to get the the panel cover away from the electrical components inside
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answer 1
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GE Answers
September 2, 2014
Hello - this is Nancy at GE and I am happy to help you with regard to your microwave oven light.

We apologize; however, a microwave light is not consumer replaceable. While we offer many basic problem-solving tips on our appliances, a microwave oven requires an authorized service technician for repairs, due to many components that require certain equipment and safety measures for diagnosis and repair.

For safety reasons, GE offers no do-it-yourself repair advice on microwave ovens due to:
*Safety requirements due to high voltage (capacitor holds a high voltage charge even after it has been unplugged)
*Complexity of electronic circuitry.
*Special equipment needed to make diagnosis.

We recommend contacting the GE Consumer Service to schedule an appointment. They can be reached at 1.800.432.2737, Mon. - Fri., 7:00 am to 10:00 pm, and Sat. - Sun., 8:00 am to 6:00 pm, EST.

I hope this information is helpful. Thanks for checking with us!
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Question

We have a GE Wall Oven/Micro combo that the microwave died. The model number is JKP78G.

Asked by
Patti
Oregon
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
August 24, 2014
It fits in a cabinet. Are the dimensions the same for the 27 inch that is available for purchase now?

Thank you
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answer 1
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GE Answers
August 25, 2014
Hello,

This is Michelle with GE and I am happy to help.

The cut-out dimensions for your existing model JKP78G and this current model JKP90DPBB are similar. Please see comparison of these cut-out dimensions below:

JKP78G: 24-3/4" Width Max. x 41-1/4" Height Max. x 24" Depth Min.

JKP90DPBB: 25" Width Min. (25-/14" Width Max.) x 41-1/4" Height Max. x 23-5/8" Depth Min.

Thank you for checking.
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Question

Our unit was a built in manufactured in 1988. The width of this unit is 26" not 27" as described here.

Asked by
Oakhill
St. Louis, MO
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
July 26, 2014
The opening does not have much border on either side of the built in area. Is there a 26" wide unit available still? Our current unit is a P7 oven model J KP62G0K3 BG and the entire unit measures 26" W x 42" H which includes the vent panel...40.25" without the vent panel. Would this be carried in big box stores or special order or..???
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GE Answers
July 27, 2014
Hello Oakhill - this is Nancy at GE and I am happy to help you with regard to a model to replace your current double wall oven.

The cabinet cutout dimensions of your current double oven should be: 49-1/2" H min. x 25" W min. x 23-1/2" D min.

The good news is that our current 27" double wall ovens have a similar cutout dimension. For instance, Model PK7500SFSS, which is a 27" built-in double convection wall oven, requires the following cutout dimensions: 49-11/16" H x 25" W x 23-1/2" D. It should not be too difficult to replace your old unit with a new unit. Please see your sales representative for information on how to order same.

I hope this information is helpful! Thanks for checking with us!
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Question

I have combo unit JKP86WOF3WW-- 2004. It looks just like this unit. Can I purchase just the Microwave?

Asked by
Bass
Cherokee Village, Ar.
about 27 in. Electric Wall Oven with Built-in Microwave in Black on
August 10, 2014
This is the second time it has gone out. I had it repaired before and it was pretty costly.
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GE Answers
August 11, 2014
Hello,

This is Michelle with GE. I am sorry to hear that the microwave part of this unit has gone out.

Built-in double microwave/wall ovens, including your model JKP86W0F3WW as well as the current JKP90DPWW, are not designed for microwave replacements. The microwave is an integral part of the double wall unit and is set up for repair only. The microwave section of these units is made up of many individual parts and is not available as an assembled part.

Thank you for checking!
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