Is there a reason a replacement keypad is almost as much as the microwave itself?
about Spacemaker 1.7 cu. ft. Over the Range Microwave in Stainless Steel-DISCONTINUED on
October 17, 2012
Since GE representatives appear to reply to these product Q&As...
I have a jvm1740sm1ss, which was installed brand new in our new construction house. The warranty on the Microwave expired before we even moved in (house was completely built, builder went under, bought house from bank, no one ever lived in it before us). We've used it for about a year and a half and the keypad is half dead now - no message on the screen though.
It's great that GE stands by their microwaves when they are under warranty, but it's too much of a common problem for any of their models. Search the internet for "GE microwave repair" and you'll see the keypad is the first thing to go. These things are useless without an extended warranty based on what I've read across the various internet sites. I think it would be different if the handle fell off or the door alignment was off, but it's just too common.
Samsung stood by their televisions when they had a capacitor problem in the LNT model LCD televisions, two years after the warranty expired on two models that I owned that had the issue and I didn't even have to push them to fix it. Why doesn't GE stand by their products when it's completely apparent that there is a major problem with your keypads?
Is GE willing to do the same, or should I go buy a Samsung microwave? I have the matching GE dishwasher, fridge, and range/oven. I would just hate to have a mix of different manufacturers as they would all look different. If I start replacing appliances in my kitchen, it's going to be all with a single manufacturer.
Replacement keypad: $161.89
Brand new model: $279.00
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