September 24, 2015
I am sorry for your inconvenience. I am happy to help. Using the proper venting and making sure the vent pipe is the proper length is very important to the operation of the dryer. GE recommends the use of solid metal vent pipe, 4" in diameter, for adequate operation. 4" flexible metal venting may be used, but will increase drying time somewhat. GE does not recommend the use flexible, white, plastic vent pipe. This type of vent pipe can collapse and restrict the airflow, causing lint to build up inside the dryer. This build-up could cause the heaters to fail prematurely.
Check for an obstruction in the ducting. Make sure the outside wall damper is operating easily. If flexible ducting is used, be sure that it is not kinked and is installed properly. It is recommended that you clean the duct work completely at least once a year.
Remove and clean the lint filter each time it is used. The filter can be washed with warm soapy water to remove fabric softener residue from the screen.
Check the household fuses and circuit breakers. Most household dryers use two fuses or circuit breakers. It is possible for only one of them to trip and the dryer still tumble, but not heat.
If you continue to experience an issue, service may be needed. If you would like to schedule a service appointment, please contact GE Consumer Service at 1-800-432-2737.
I hope this helps. Thanks for checking with us.
Lisa from GE Appliances.
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