Looking for Answers about GE 2.2 DOE cu. ft. Front Load Washer in White?

Customer questions and answers for
GE 2.2 DOE cu. ft. Front Load Washer in White

Your GE 2.2 cu. ft. Front Load Washer in White features a PerfectTemp wash system with a HydroHeater that increases the wash temperature to reduce bacteria for a thorough clean. HydroMotion technology gently removes soils from garments to limit wear and tear on your clothes. Stainless Steel wash basket resists rust and won't snag clothes.
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Customer questions and answers for GE 2.2 DOE cu. ft. Front Load Washer in White

Question

I have a small closet , the width s fine, but limited with height. Need a stackable .. 70 in in height..what is the heig

Asked by
Lisa
about 2.2 DOE cu. ft. Front Load Washer in White on
January 15, 2016
What is the best front loader that can be stacked or stackable 70 in in height
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GE Answers
January 21, 2016
Hi Lisa,
I am happy to help. Model DCVH480EK (electric) will stack with your washer. You will need optional stacking kit
GE24STACK. The
height is 67 5/8 when stacked. I hope this helps. Thank you for considering GE.
Lisa from GE Appliances.
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Question

I've read on line that you don't have to use bleach in my ge model WVH4800K washer because of some special water heater built in. Is this correct?

Asked by
Bubba002
Swannanoa NC
about 2.2 DOE cu. ft. Front Load Washer in White on
November 16, 2015
Does this mean ALL cycles use hot water or do I need to change the settings for hot water to be used on each load? Love my new machine by the way.l Thanis
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GE Answers
November 30, 2015
Hi Bubba002-this is Sue from GE Appliances. All cycles do not use hot water. This model does have an internal water heater but this does not take the place of bleach. You may select the water temperature on your own between the “Tap Cold” and the “Sanitize” settings. The internal heater on this model will kick in on the "Sanitize" Temp setting to boost the water temperature to reduce bacteria and provide better cleaning for tough stains. Thanks for checking with us!
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Question

A clean water in detergent compartment

Asked by
gewasherowner
about 2.2 DOE cu. ft. Front Load Washer in White on
November 7, 2015
I have a new WCVH4800 washer. Everything looks normal, except a clean water is staying in liquid detergent compartment as full laundry cycle complete. The detergent drawer is clean and dry.
Is it ok, or something needs to be done?
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answer 1
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GE Answers
November 12, 2015
Hi, This is Lisa from GE Appliances. Thanks for your purchase! It is normal to see water in the fabric softener compartment. This is a result of the siphoning action of the dispenser drawer. See page 8 of the owner's manual.
Thanks for checking with us!
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Question

A mount of detergent

Asked by
Washing
about 2.2 DOE cu. ft. Front Load Washer in White on
October 29, 2015
How much should you use for this size washer?
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answer 1
Asked by
Melon
flower mound, texas
December 30, 2015
Directions say to use not more than 2 Tablespoons detergent.
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answer 2
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GE Answers
November 2, 2015
Hi Washing-this is Sue from GE Appliances. The amount of detergent will depend on the type/brand of detergent you choose, size of wash load and soil level. We recommend only high-efficiency detergent in this washer. Use the detergent manufacturer’s recommended amount and do not fill above the Max line on the detergent compartment. Detergent usage may need to be adjusted for water temperature, water hardness, size and soil level of the load. Avoid using too much detergent in your washer since it can lead to oversudsing. Thanks for checking with us!
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Question

where do I find a tub to go under washer

Asked by
PersonalShopper
Rochester, NY
about 2.2 DOE cu. ft. Front Load Washer in White on
October 26, 2015
I'm looking for a tub to go under the washer and protect my floor,
where can I find it?
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answer 1
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GE Answers
October 30, 2015
Hi,
This is Lisa from GE Appliances. I am happy to help. You may want to view part PM7X1, which is a washer floor tray. It is slightly larger than the actual bottom of the washer. Measures 27" x 30" (interior), 30" x 32" (exterior) and 2" deep . You can order by calling GE Parts at 1-877-959-8688. Thank you for checking.
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Question

Volume adjustment on "the song"

Asked by
MediaHistorian
Portland, OR
about 2.2 DOE cu. ft. Front Load Washer in White on
October 7, 2015
On my washer WCVH4800KWW it plays a short song when the wash is done. Is there any way to turn up the volume on that song so that I can hear it more easily from the other room?
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GE Answers
October 8, 2015
Hi MediaHistorian-this is Sue from GE Appliances. Thanks for your purchase! The volume for the end-of-cycle song cannot be adjusted. Thanks for reaching out to us!
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Question

Spin cycle shakes my house?

Asked by
Bob
Philadelphia PA
about 2.2 DOE cu. ft. Front Load Washer in White on
September 29, 2015
How come even on no spin the spin cycle on this thing shakes my house and the appliance tries to escape from the closet it is installed?
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GE Answers
October 1, 2015
Hi Bob-this is Sue from GE Appliances. The washer is designed to move 1/4” to reduce forces transmitted to the floor. This movement is normal. The shipping bolts and braces should not be removed prior to sliding the washer in place. Consult your Installation Instructions for removal of the shipping bolts. The washer needs to be level and sitting on a good, solid floor. If the washer is uneven, adjust the rubber leveling legs so they are all firmly touching the floor and locked in place. Refer to the Installation Instructions for proper leveling. The more the legs are extended, the shakier the washer will be during operation. Unbalanced loads can cause the washer to vibrate more. Pause unit, open door and manually redistribute load. To check machine, run rinse and spin with no load. If normal, unbalance was caused by the wash load. The pump may be clogged. Consult your Owner's Manual for directions on cleaning the pump filter, on models equipped with an access door to the pump. If the above suggestions do not correct the situation, service may be needed. If you would like to schedule a service appointment, please contact GE Consumer Service at 1-800-432-2737. We hope this is helpful. Thanks for checking with us!
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Question

When you say the door is a "left swing", does that mean it is hinged on the right or left side? I assume the door can't be reversed?

Asked by
Sassy78660
about 2.2 DOE cu. ft. Front Load Washer in White on
September 23, 2015
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answer 1
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GE Answers
September 25, 2015
Hi Sassy78660-
This is Lisa from GE Appliances. I am happy to help. Front-load washers have the hinge on the left side of the door and open to the left only. They do not have reversible doors because of the electronics involved with the door lock mechanism. Thank you for checking with us.
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Question

Any hints on how to dry king sheets??

Asked by
Golfergirl
Naples, Fl
about 2.2 DOE cu. ft. Front Load Washer in White on
September 19, 2015
I m washing and drying top and fitted sheets separately already and it still takes 2 one-hour cycles to dry the sheets
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answer 1
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GE Answers
September 24, 2015
Hello Golfergirl,
I am sorry for your inconvenience. I am happy to help. Using the proper venting and making sure the vent pipe is the proper length is very important to the operation of the dryer. GE recommends the use of solid metal vent pipe, 4" in diameter, for adequate operation. 4" flexible metal venting may be used, but will increase drying time somewhat. GE does not recommend the use flexible, white, plastic vent pipe. This type of vent pipe can collapse and restrict the airflow, causing lint to build up inside the dryer. This build-up could cause the heaters to fail prematurely.

Check for an obstruction in the ducting. Make sure the outside wall damper is operating easily. If flexible ducting is used, be sure that it is not kinked and is installed properly. It is recommended that you clean the duct work completely at least once a year.

Remove and clean the lint filter each time it is used. The filter can be washed with warm soapy water to remove fabric softener residue from the screen.
Check the household fuses and circuit breakers. Most household dryers use two fuses or circuit breakers. It is possible for only one of them to trip and the dryer still tumble, but not heat.

If you continue to experience an issue, service may be needed. If you would like to schedule a service appointment, please contact GE Consumer Service at 1-800-432-2737.

I hope this helps. Thanks for checking with us.

Lisa from GE Appliances.
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Question

Drain Hose Length

Asked by
Matt
Boston, MA
about 2.2 DOE cu. ft. Front Load Washer in White on
August 3, 2015
What is the length of the drain hose extension?

If a longer drain hose extension is needed, what are the options?
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answer 1
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GE Answers
August 11, 2015
Hello Matt - this is Nancy at GE Appliances and I am happy to help you. GE no longer offers drain hose extensions for front load washers as we do not recommend them for front load washers. I hope this helps! Thanks for checking with us!
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Question

Is there a pedestal that can be bought to go with this washer?

Asked by
micky
new york, NY
about 2.2 DOE cu. ft. Front Load Washer in White on
June 29, 2015
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answer 1
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GE Answers
July 4, 2015
Hello micky - this is Nancy at GE Appliances and I am happy to help you. This front load washer does not offer an approved matching pedestal. It can be installed under the counter, stacked, side-by-side or built-in. I hope this helps! Thanks for checking with us!
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Question

LINT FILTER

Asked by
donnaw
st. louis, mo
about 2.2 DOE cu. ft. Front Load Washer in White on
May 25, 2015
I'M ON A SCOOTER AND AS SUCH THE LINT FILTER NEEDS TO BE ACCESSIBLE. WHERE IS THE LINT FILTER AND HOW DOES ONE CLEAN IT? ADDITIONALLY, WOULD A VIBRATION PAD BE NEEDED? IS THE WASHER ON CASTERS?

I'M PLACING THIS UNDER MY KITCHEN COUNTER, NEXT TO THE KITCHEN SINK AND WOULD LIKE TO HAVE EASY ACCESS IN THE EVENT OF REPAIR....SO SUGGESTION(S) ARE WELCOMED. THANK U!
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GE Answers
May 27, 2015
Hello donnaw - this is Michelle with GE and I am happy to help. There is no lint filter to clean in this model WCVH4800KWW. However, there is a pump filter that may need to be cleaned out from time to time. Due to the nature of the front-load washer, it is sometimes possible for small articles to pass to the pump. The washer has a filter to capture lost items so they are not dumped to the drain. There is an access panel on the front of the washer, toward the bottom, for this. For complete instructions on accessing/cleaning this pump filter, please see page 10 of the following Home Depot link to the Use & Care Manual: http://www.homedepot.com/catalog/pdfImages/eb/eb18ae02-54ef-4fb8-8a3a-3e8e1169418d.pdf This washer is equipped with Vibration Control Technology so a vibration pad is not needed. With this technology, the washer is smart enough to know how to operate no matter what the installation. This new system can quickly recognize out of balance loads and adjust spin patterns to reduce vibration. Vibration Control will provide the optimal in spin performance. This washer also has adjustable leveling legs. It does not have casters. This washer is approved for undercounter installation. Installation instructions are included in the Home Depot link mentioned above. Thank you for checking.
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Question

Why is the wash and spin cycle take so long. Longer than my last GE.

Asked by
Sam1
Philadelphia
about 2.2 DOE cu. ft. Front Load Washer in White on
May 18, 2015
I use the proper HE soap.
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answer 1
Asked by
GE Answers
May 22, 2015
Hello Sam1 - this is Nancy at GE and I am happy to help you. The washer cycle time is dependent upon a number of factors such as how quickly your washer fills and drains and how many times the washer needs to redistribute and balance the wash load to reach maximum spin speed. I hope this helps! Thanks for checking with us!
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Question

Additional parts?

Asked by
AmyL
NH
about 2.2 DOE cu. ft. Front Load Washer in White on
January 5, 2015
What additional parts do I need to order for installation of my GE washer WCVH4800?
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answer 1
Asked by
GE Answers
January 7, 2015
Hello,

This is Michelle with GE and I am happy to help.

No additional parts are needed for installation of your washer. It comes with the two fill hoses and the drain hose.

Thank you for checking.
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Question

why are there several -loud clicks when we start a cycle?? Normal??

Asked by
denny
saline,mi.
about 2.2 DOE cu. ft. Front Load Washer in White on
January 2, 2015
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answer 1
Asked by
EliseDesigns
Washington DC
February 17, 2015
The high speed spinning cycles and front-loading design require that the unit securely lock the unit's front door and the detergent drawer after you select a cycle and depress "start". The clicks are normal.
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answer 2
Asked by
GE Answers
January 4, 2015
Hello - this is Nancy at GE and I am happy to help you. What you are hearing is normal. On a front-load washer, after you press the "Start" button you will hear the door lock clicking or locking and unlocking. For approximately 15 seconds, the unit's computer checks the system and then locks the door. The basket turns 1/4-turn clockwise, then counter-clockwise and unlocks the door. The system pauses for about 15 seconds with the door unlocked. Next the system locks the door and does a dry spin to determine the weight of the clothes in the washer. A little water is added and the unit does another spin to better determine the weight of the clothes. Then the system begins filling with water based on the weight of the clothes, and starts the wash process. This is about 60 seconds after Start was pressed. I hope this helps! Thanks for checking with us!
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Question

What does DOE mean or stand for?

Asked by
Doug
Portland, OR
about 2.2 DOE cu. ft. Front Load Washer in White on
November 23, 2014
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answer 1
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GE Answers
December 5, 2014
Hello - this is Nancy at GE and I am happy to help you. DOE stands for the Department of Energy. Appliances must meet DOE requirements. Through the Energy Department’s appliance standards, manufacturers are making great strides in developing new, more efficient appliances that are saving consumers money on their energy bills. I hope this helps! Thanks for checking with us!
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Question

Can I connet the GE 2.2 DOE Cu. ft washing machine to my kitchen sink faucet?

Asked by
Flying14
New York, NY
about 2.2 DOE cu. ft. Front Load Washer in White on
July 11, 2014
I have an old machine which worked fine that way but now need replacing.
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answer 1
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GE Answers
July 11, 2014
Hello- This is Lisa from GE. This is not a portable model so it cannot be attached to the kitchen sink. We currently do not sell a portable washer. Thanks for checking!
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Question

Why the washer has 120 V, but the compatible dryer has 240V... We only got 120 V. Can I use DCVH480EKWW dryer on 120 voltage.

Asked by
Nika
Palo Alto, CA
about 2.2 DOE cu. ft. Front Load Washer in White on
July 2, 2014
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answer 1
Asked by
JosephHDATL
Atlanta GA
Home Improvement Profile: Professional
July 2, 2014
Hey Nika,

If the dryer is an electric model (no gas to power it), then it will require the higher voltage in 30 amps 240V.

This is because the dryer consumes a lot of power for heating up the clothes. Since it is so much, this is why you'd need a dedicated circuit breaker, wire, and outlet going just to it in 30 amps 240V.

Unless you would be getting a dryer that is gas-powered, there isn't another option other than installing a new dedicated breaker, wire, outlet just for it.

Joseph
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Question

High-Efficiency detergent

Asked by
Anne
about 2.2 DOE cu. ft. Front Load Washer in White on
February 17, 2014
The specifications posted here say high-efficiency deteregent is NOT required, however, when the washer was delivered, the manual and the detergent compartment state HE detergent required? Please clarify!
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answer 1
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GE Answers
February 17, 2014
Hello,

Thank you for choosing the GE Front Load washer model # WCVH4800KWW.

I apologize for the incorrect information that was listed on the Home Depot website. Thank you for bringing this to our attention so it can be corrected.

Yes, all Frontload washers are High-Efficiency and require HE detergent.

Enjoy your new washer!

Donna with GE
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Question

Can this be stacked with another GE dryer?

Asked by
AmyL
Floria
about 2.2 DOE cu. ft. Front Load Washer in White on
October 28, 2013
I have an older model of GE stackable washer (WPXH214A0CC) and a matching dryer. I need to replace the washer since it is broken beyond repair. Can I replace it with this model while keeping my old dryer?
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GE Answers
October 29, 2013
Hi AmyL-this is Sue from GE. I am happy to assist you.

Our washer model WCVH4800KWW cannot be stacked with your older dryer. It can be stacked with model DCVH480EKWW. To view the specifications and photo, please visit the following link:
http://www.homedepot.com/p/GE-4-0-cu-ft-Electric-Dryer-in-White-DCVH480EKWW/202023161?keyword=dcvh480#.Um-vpnC-p9U

Thanks for checking with us!
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