April 1, 2014
This is Joyce from GE. I will be happy to help. The rating plate is a sticker or a metal or metal-like tag. The location of the rating plate varies depending on the product.
~Check on frame behind storage drawer.
~On older models, lift front left surface unit and check for plate on the inner left side wall
~Open oven door and check on frame behind oven door.
The parts can be replaced, but it may not be cost effective. GE Consumer Service can be reached by calling 1-800-432-2737. Before calling service, please review the troubleshooting tips below:
Cleaning a glass cooktop:
Heavy, Burned-On Residue
1.Allow the cooktop to cool.
2.Spread a few drops of Cerama Bryte® over the entire burned-on area.
3.Hold a razor scraper at approximately a 45º angle against the ceramic glass surface and scrape soil. It will be necessary to apply pressure to the razor scraper in order to remove the residue.
4.Keep small amount of cream on the residue as you scrape.
5.After scraping with razor scraper, use the scrub sponge to remove any remaining residue.
6.For additional protection, after all residue has been removed, polish the entire surface with the Cerama Bryte® and a paper towel.
Regarding your oven door:
When oven is in bake, broil or self-clean the vapor/moisture formed goes through the door slots and between the window panes. The vapor carries with it grease from the foods and/or oven. When the vapor cools, the grease dries onto the glass and streaks appear.
If streaks have already appeared between the glass, the only way to remove them is by cleaning between the 2 pieces of glass. This involves taking the door apart. Service is recommended for this procedure.
To prevent streaks from occurring, wipe out the excess grease from the oven before any type of long baking/roasting period or putting the range through a self-clean cycle.
I hope this helps!
Thanks so much for checking with us. Have a good day!
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