August 14, 2013
I will be happy to assist you. I suggest checking the following:
Check to see if the lid switch probe/magnet is still in place. Some models have a small plastic piece that fits into a hole in the bottom right side of the open lid, which activates the lid switch when the lid is closed. Other models have a plastic coated magnet, that's fastened with two screws, in the top right side of the open lid. Depending on the model, if probe or the magnet is missing, the washer will not agitate or spin even if the lid is closed.
Is the washer lid down? GE and Hotpoint washers will not operate (agitate or spin) with the lid up. When the lid is left up after starting the machine, it is possible on some newer models, for the washer to fill with water, the timer advance, and then drain the water.
Make sure the standpipe is 30" high. Any less will cause water to siphon back out of tub and never agitate. To correct, the drain hose must be 30" high.
I hope this helps.
Lisa from GE.
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