Looking for Answers about GE 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White?

Customer questions and answers for
GE 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White

The GE 3.6 cu. ft. DOE Top Load Washer features a sound reduction system for quieter operation and the HydroWave wash system that utilizes the concentrated cleaning power of HE detergent requiring less water than traditional top load washers. The washer also features PreciseFill technology to automatically sense the size of the load and fill the tub with the right amount of water further reducing water waste.
Customer questions and answers:
31 Questions
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75 Answers
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Customer questions and answers for GE 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White

Question

Is it normal is wash cycle to have a very loud whining sound, can be heard all over 1st floor

asked 10 months ago
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by
Ron
Pa.
on 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White
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answer 1
Mine does not make a loud whining sound. It does make a sound but not loud.
answered 10 months ago
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by
Theresa
Eustis, Florida
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answer 2
No, my first washer was defective and was replaced for scraping noises during the wash cycle
answered 10 months ago
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by
ncm9
United States
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answer 3
My washer is on the far end of my house on the same floor and i can not hear it at all. Even when I am in the kitchen (about 15 feet away) I can just barely hear the washer with the laundry door closed. The sound it makes is unusual though. The whirring swishy noise takes some getting used to.
answered 10 months ago
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by
SteveLP
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answer 4
My machine is so quiet that I had to check to see if it was washing (working). Even the end of cycle alarm is quiet.
answered 10 months ago
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jmergie
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answer 5
Hello Ron,

This is Sheree from GE and I will be glad to answer your question on our GE 3.6 cu. ft. IEC Capacity Top Load Washer in White Model # GTWN4950LWS. This very loud whining sound is not normal and should be addressed by our GE Service Center. Please contact them by visiting this website:

http://genet.geappliances.com/ServiceNet/Dispatcher?REQUEST=CONSUMERFIRSTREQUEST&JSPID=SCHEDULE

I apologize for this inconvenience!

Sheree
answered 10 months ago
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Question

Brand New and VERY loud - anyone else experience this?

During the rinse cycle, our brand new machine is VERY loud. When it gets to the spin cycle, the machine begins jumping out of place and is so loud, it can be heard clearly upstairs.
asked 5 months, 4 weeks ago
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DM
Kansas
on 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White
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answer 1
neither of my machines make a very loud noise, during the wash cycle it make a high pitch noise but not enought to travel through floors nor do my machines move out of place.
answered 5 months, 2 weeks ago
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DeDe
Cleveland, OH, USA
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answer 2
Yes this machine is very noisy and in my opinion not manufactured with towels in mind. It cannot wash my towels.
answered 5 months, 2 weeks ago
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Judy
Georgia, USA
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answer 3
ours is quiet - and never jumps around or anything during the spin cycle....... sounds like it is not balanced properly, or you have a problem and need to get them out to look at it......
answered 5 months, 2 weeks ago
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bekha2
Chattanooga, TN, USA
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answer 4
I think you may be overloading that puppy! I had the same issue but ONLY when I overfilled the washer with a big comforter but not when I am doing normal-sized loads. Always err on the side of underloading the washer instead of overloading it and I think you will avoid the noisy-ness.
answered 5 months, 3 weeks ago
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Tony
Chicago
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answer 5
Mine is loud too. I just ignore the noise, as it performs well at cleaning clothes. It has only jumped out of place when loaded with very heavy items, not on a regular basis.

This is not a top-of-the-line model. If you buy one that is, it should be quieter.
answered 5 months, 4 weeks ago
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SeattleCyn
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Question

I would like to know if the Precise Fill techonology can be shut off? Do I have the option to choose my load size?

asked 6 months ago
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by
nmclain
on 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White
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answer 1
No you can not alter the fill level but you can change load settings.
answered 5 months, 2 weeks ago
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DeDe
Cleveland, OH, USA
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answer 2
After reading many of the reviews, I found out that there was a newer version of this machine that allows you to manually fill the water to your liking. I believe the model is GTWN4250MWS
answered 6 months ago
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Monica117
Mechanicsburg, PA, USA
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answer 3
There are four different fill options from extra small, to super size. You set the washer to fill based on the size of the load.
answered 6 months ago
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Stacy
Gibraltar, MI, USA
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answer 4
Hi - this is Cindy from GE and I'll be happy to help you. The Precise Fill feature is one of the reasons this washer is more energy efficient than models made a few years ago. This technology senses the amount of clothing you have in the washer and fills accordingly. There's not a way to turn this feature off or to choose the load size yourself. Washers that do allow you to override this feature will have a separate load-size knob on the backsplash. Thanks for your question!
answered 6 months ago
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Question

Does the machine fill with water even if the lid is open?

asked 6 months ago
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by
terry
on 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White
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answer 1
If the lid is open it does nothing and after about 10 seconds it buzzes to remind you the lid is open.
answered 5 months, 2 weeks ago
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by
DeDe
Cleveland, OH, USA
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answer 2
No, it does not. It will stop doing whatever it's in the middle of as soon as the lid is opened.
answered 6 months ago
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Monica117
Mechanicsburg, PA, USA
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answer 3
Yes, the machine will fill, but will not run a cleaning cycle until the lid is closed.
answered 6 months ago
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Stacy
Gibraltar, MI, USA
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answer 4
Hello,
This is Alison from GE. I am happy to assist you.

Model number GTWN4950LWS will not fill with the lid open. The lid must be closed for the washer to fill or operate.

Please let us know if you have any further questions or concerns.

Alison
answered 6 months ago
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Question

What is HE detergent? Who sell it? Please give a brand name.

asked 11 months ago
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by
Debbie
Home
on 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White
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answer 1
High Efficiency detergent was designed to work specifically with the HE washers. Since HE washers don't have agitators, they found a way to create a detergent that still gets the clothes clean. Almost every brand has an HE version these days, even store brands. Just look for the HE on the label. I buy mine at the grocery store or discount dept stores. I just stocked up on 32 load Tide HE for $6.49 at Target. Since we have a water softener, I fill to the lowest level on the cap and the clothes come out clean.
answered 11 months ago
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BeanStitcher
Reading, PA
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answer 2
This detergent doesn't get as foamy, which means it rinses out of clothes better and doesn't leave a residue. It's better than regular detergent in my opinion. The clothes certainly smell and look better.

Buy HE detergent at Wal-Mart, HEB, or anywhere you normally buy detergent. The price is the same, too.
answered 11 months ago
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smf1
Austin, Texas
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answer 3
I checked the Arm and Hammer bottle we have downstairs, it's has the HE logo on it. I'm thinking of getting this one too, ours is on it's way out. I think most detergents are this way now but I didn't check at the store (yet)
answered 11 months ago
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Phillieg
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Question

Your picture ad says it is a 3.6 on model GTWN4950LWS but your video of this product clearly stated it is a 4.3, which is it?

In the picture advertisement it is listed as a 3.6 capacity but when you watch the video it is telling you that it is a 4.3 capacity. so I am a little confused. I find nothing on the carton or my paperwork clarifying this. When the Home Depot sales person showed me the video in the store she assured me it was a 4.3 as stated in the video.
asked 10 months ago
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by
madi2u
Hutto,TX
on 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White
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answer 1
it is indeed a 4.3
answered 5 months, 2 weeks ago
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DeDe
Cleveland, OH, USA
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answer 2
Madi2u in TX, please do not waste your time or energy on this product, It is no good. Answering your question, it is a 3.6 capacity.
answered 5 months, 2 weeks ago
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by
Judy
Georgia, USA
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answer 3
Hi, this is Brenda with GE.

Thanks for your interest in this GE washer.

I apologize for the incorrect information, this model is 3.6 cubic ft.

I hope this is helpful.

Please let us know if you have further questions.
answered 10 months ago
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GE Answers
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Question

I have hoses on my current washer, Can't I just use the same hoses on this model?

asked 10 months ago
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by
bonniemax
on 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White
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answer 1
No. You cannot use your current hoses.
answered 10 months ago
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Dewi
Powhatan,VA
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answer 2
You could use the existing hoses that you have if your washer was installed in the last ten years however you may want to consider new ones especially for the hot water hose. With time the hoses deteriorate and you wouldn't want to come home to a flooded laundry area.

Just like replacing the water pump on your car when you replace the cam belt, replacing the hoses at washer replacement time is just convenient preventive maintenance.
answered 10 months ago
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by
OregonBeaverFan
Seattle
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answer 3
Hello, this is Donna from GE and I will be happy to help you.

GE recommends to use new hoses. The fill hose screen and washer should be changed about every 5 years to prevent leaking.

I hope this helps.
answered 10 months ago
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GE Answers
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Question

Will the 3.6 model wash a king size comforter?

asked 6 months ago
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Curious
on 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White
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answer 1
I would never wash a comforter in my residential machine, really not a king as it wears on the motor.
answered 5 months, 2 weeks ago
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by
DeDe
Cleveland, OH, USA
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answer 2
Just did a white king size down comforter, and it came really clean, and with the extra spins almost dry. Just make sure you have a large capacity dryer to go with.
answered 6 months ago
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Stacy
Gibraltar, MI, USA
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answer 3
Hi, this is Sheree from GE and I will be glad to assist you with your question on our GE 3.6 cu. ft. DOE capacity high efficiency top load washer in white model # GTWN4950LWS. While this unit is a great size, GE does not recommend washing a king size comforter in any size washer we make. A queen size is the largest that we recommend washing in our washers. Otherwise we suggest sending a king size comforter to a laundry mat or dry cleaners for the best wash performance.

Thanks for your very good question and your interest in our GE products!
answered 6 months ago
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GE Answers
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Question

Do you need to buy new hoses with this model?

asked 10 months ago
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bonniemax
florida
on 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White
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answer 1
i replaced an older ge washer with this model and the hoses were exactly the same, so i used my old hoses since they fit and were still in good shape.
answered 5 months ago
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nick
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answer 2
Yes.
answered 10 months ago
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by
Dewi
Powhatan,VA
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answer 3
Hello,
This is Alison from GE.

Yes, it is recommended that you purchase new hoses. The fill hoses for model GTWN4950LWS will not be included at the time of purchase.

Please let me know if you have any further questions.

Alison
answered 10 months ago
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GE Answers
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Question

how much is the HE detergent

asked 11 months ago
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Betty
on 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White
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answer 1
I bought 32 load Tide HE detergent from Target for $6.49 on sale. Since we have a water softener, I use the lowest level on the cap and the clothes come out perfect.
answered 11 months ago
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BeanStitcher
Reading, PA
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answer 2
Hi, I'm Brenda with GE.

Thanks for your interest in our washers.

Unfortunately, we do not have pricing for the different HE detergents that are offered on the market. I recommend checking super markets and stores such as Target or Walmart.

Should you have other questions, please let us know.
answered 11 months ago
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GE Answers
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Question

how long does it take to do a load of laundry in this washer

asked 11 months ago
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Betsy
Hampton, NH
on 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White
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answer 1
50 minutes. I thought it would be a shorter cycle than my ancient model, so I timed it. What it does cut down on is drying time. I can dry a load of towels in about 40 minutes. The wet laundry comes out dryer because of the powerful spin cycle.
answered 11 months ago
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BeanStitcher
Readign, PA
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answer 2
I think it was about 40 mins
answered 11 months ago
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smf1
Austin, Texas
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Question

is this machine large enough to wash king size comforters?

asked 11 months ago
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Sheri
Port Charlotte
on 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White
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answer 1
YES
answered 10 months ago
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MERCY
PALM BEACH FLORIDA
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answer 2
Dear Sheri,

Thank you for your interest in GE washers. I'll be glad to assist.

GE would recommend large items like a king size comforter be laundered in a commercial size laundromat or professionally done.

GE recommends that you load your laundry around the outside of the basket. To load this large item in the washer it would have to lie across the infuser which wouldn't produce the best washing results.

You may view further specifications by visiting the website.

Sincerely,

Karin
Consumer Advocate
Consumer e-Response Team
GE Consumer & Industrial
answered 11 months ago
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GE Answers
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Question

What is the overall height of this washer ??

asked 11 months ago
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Gil
Los Angeles, CA
on 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White
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answer 1
42'
answered 10 months ago
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MERCY
PALM BEACH FLORIDA
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answer 2
Hello,
This is Alison from GE.

The overall height of model GTWN4950LWS is 42 inches. I have listed the other dimensions below.

Overall Depth 25 1/2 in
Overall Width 27 in

Please let me know if you have any furthers questions.

Alison
answered 10 months ago
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GE Answers
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Question

Does the 3.6 cu ft model look the same on the interior as the 4.3 model?

asked 10 months ago
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bvtd
Sullivan County, NY
on 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White
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answer 1
I don't know...
answered 5 months, 2 weeks ago
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Nadia
Titusville, FL, USA
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answer 2
Hello Bvtd,

This is Sheree from GE and I will be glad to assist you. As long as both models have the hydrowave and infusor wash system, then they will look the same on the inside. Please let us know if you have any additional questions or concerns.

Sheree
answered 10 months ago
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GE Answers
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Question

can you washer model GTWN4950LWS use regular detergent or does the detergent have to be HE detergent

if you can use regular detergent will it damage your washer machine
asked 10 months ago
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clocks2
on 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White
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answer 1
The instructions recommend HE brand detergents for a better wash with this model.
answered 10 months ago
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Dewi
Powhatan,VA
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answer 2
Hi, This is Kim with GE. Thank you for your interest in our GE 3.6 cu. ft. stainless steel capacity washer, Model Number GTWN4950LWS. GE recommends the use of High Efficiency detergents in all Energy Star rated washers. HE detergents are formulated to work with low water wash and rinse systems. HE detergents reduce the oversudsing problems commonly associated with regular detergents. When using high efficiency or concentrated detergents, consult the product label to determine amount required for optimum performance. Excessive detergent will negatively impact wash performance. I hope this helps. Please let us know if other questions come up. Thank you for buying GE.
answered 10 months ago
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Question

My electric company gives rebates for energy star rating of 200 kWh or less, with MEF of 2.0 or higher, does this washer meet those numbers?

asked 10 months ago
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janet
pgh, pa
on 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White
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answer 1
Not sure about the kWh, but the MEF is 2.2. It qualified for the rebate with my electric company in California.
answered 6 months ago
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natals8
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answer 2
Hi, I'm Brenda with GE.

Thanks for your interest in this GE washer.

The MEF is 2.2 and the KWH/YR is 160.

Please let us know if you have other questions. We're always happy to help.
answered 10 months ago
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Question

Is this a good machine for washing cloth diapers?

I own one of these washers and love it, and am considering purchasing another for my son and daughter in law with a new baby. They use cloth diapers and all their friends say that an HE washer does not yield good results. What are your comments on this usage?
asked 10 months ago
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MoodyGirl
Dallas, TX
on 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White
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answer 1
Based on past experience, I would say that you should avoid an HE washer for soiled diapers because there is insufficient water in the wash mix.
answered 10 months ago
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by
OregonBeaverFan
Seattle
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answer 2
Hello,
This is Alison from GE.

I feel you have made an excellent choice. Model number GTWN4950LWS offers a prewash cycle allows clothing additional time to soak and agitate to help remove stubborn stains and I feel this will be a great option for cleaning baby diapers.

The new top load HE Hydrowave washer with Infusor wash technology provides excellent performance while using less water and energy than a traditional top load washer to get the clothes clean.
The washer also features PreciseFill technology to automatically sense the size of the load and fill the tub with the right amount of water further reducing water waste.

I hope this information is helpful.

Please let me know if you have any further questions or concerns.

Alison
answered 10 months ago
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Question

what is the internet number for the GE dryer that matches this GE washer?

asked 10 months ago
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by
Peach
on 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White
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answer 1
GE GTDP300EMWS 7.0 Cu Ft Electric Dryer
answered 10 months ago
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OregonBeaverFan
Seattle
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answer 2
Hello Peach, this is Donna from GE and I will be happy to help you.

There is not just one matching dryer model number. For washer model GTWN4950LWS, I would recommend model GTDP400EMWS.

I hope this helps. Thank you for your interest in GE!
answered 10 months ago
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Question

what is the water factor of this washing machine?

asked 10 months ago
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chris
carlsbad ca
on 3.6 cu. ft. DOE High-Efficiency Top Load Washer in White
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answer 1
The washer arrived when they said it would!! But, it came with a dent in the front. They gave me $50 off and I put one of the stickers on the dent. Before they put the washer in place I washed the filthy floor and threw the black towel in the washer with a load of clothes and did the wash. The towel came out clean!!!!!!!! This washer works. Uses very little water but it works. The washer makes a swooshing sound which is odd to get used to but that's the way it rolls. Buy it. After my $50 credit, the thing cost me $300. How good is that?
answered 10 months ago
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by
OregonBeaverFan
Houston
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answer 2
less water usage
answered 10 months ago
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OregonBeaverFan
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Question

Is there a detergent dispenser?

Just wondering if you have to poor the detergent right on the clothes (i find it stains) or if there is a dispenser. Please help!
asked 10 months ago
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TaraB
MI
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answer 1
you out detergent in bottom of washer tub and then add clothes
answered 10 months ago
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TTnAZ
AZ
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answer 2
No detergent dispenser but it has a bleach and rinse dispenser.
answered 10 months ago
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Dewi
Powhatan,VA
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