March 15, 2012
This is Alison from GE. I am sorry you are experiencing this issue with the icemaker on your GE refrigerator. I am happy to assist you.
If the icemaker is not dispensing ice, please review the following:
Dispensing regular ice cubes requires energizing a lever behind the ice bucket to open a flap and allow whole cubes to come out. If an ice cube gets behind the ice bucket this can prevent the lever from working.
If no ice cubes are behind the bucket, try to dispenser ice with the bucket removed and the door shut and listen for a loud snapping noise of solenoid. If no snap, service will be needed. If you hear a snap then the solenoid is working - the only other possibility is ice frozen in bucket.
Possible moisture/frost could have formed behind the freezer wall on the auger motor. Set the dispenser for cubed ice. Take a glass and push in on the cradle and hold in for 30-60 seconds. This will allow the motor to run to create some heat to melt the moisture/frost. If it doesn't dispense after 1 minute, then service would be required.
Frozen ice in the bucket can cause crushed cubes only or no ice at all to dispense. The bucket can be removed and rinsed with warm water. If condition re-appears icemaker may be leaking or overfilling.
Remember the dispenser will not operate unless the door is closed.
If the door is closed but mis-aligned, the door interlock switch will not activate and no ice will be dispensed. Make sure the door is aligned properly. Also make sure the door switch is working and not sticking. Push in on the switch and make sure the plunger works freely. If not, it may need to be replaced.
If the above suggestions do not resolve this issue, I recommend taking advantage of your warranty since your refrigerator is in the initial one year warranty.
Please click on the link below to schedule warranty service.
Let us know if you have any further questions or concerns. We are always glad to be of assistance
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