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Customer questions and answers for
GE Adora 28.5 cu. ft. French Door Refrigerator in Stainless Steel

The ClimateKeeper system of the GE Adora 28.5 cu. ft. French Door Refrigerator uses dual evaporators to help create ideal environments for fresh and frozen foods. The refrigerator's adjustable, spill-proof glass shelves feature raised edges that help keep small spills from becoming big messes. Enjoy your ice cubed or crushed, along with chilled, filtered water from the refrigerator's trimless, color-matched dispenser.
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Customer questions and answers for GE Adora 28.5 cu. ft. French Door Refrigerator in Stainless Steel

Question

I purchased the ge a dora frig recently and my lower ice maker is not working. It is set to on looking at it I believe it has to do with plastic

Asked by
Mike
about 28.5 cu. ft. French Door Refrigerator in Stainless Steel on
January 27, 2013
Release when drawer is in any advic
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GE Answers
January 30, 2013
Hello Mike,

This is Donna with GE and I am sorry to hear you are having an issue with your new GE Adora refrigerator.

While we understand that you would like to repair this yourself, an accurate diagnosis will involve the use of an ohm or volt meter. Unfortunately this repair is beyond the level of assistance that we can offer over the web. I recommend having it checked by an authorized GE service technician under the warranty.

Please see the following link for scheduling service.

http://genet.geappliances.com/ServiceNet/Dispatcher?REQUEST=CONSUMERFIRSTREQUEST&JSPID=SCHEDULE

I hope this is resolved quickly for you.
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Question

Who do I need to contact regarding the noise this unit is emitting, at times it sounds like a chainsaw others like a small diesel engine!

Asked by
ziggy
Semmes, Al.
about 28.5 cu. ft. French Door Refrigerator in Stainless Steel on
February 1, 2013
I am ready to get rid of it, some nights it wakes me from the noise. What gives? This unit is less than 6 months old.
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GE Answers
February 4, 2013
Hello Ziggy,

This is Donna with GE and I am sorry to hear you are having an issue with your
new GE refrigerator.

I would recommend to have this noise evaluated and diagnosed by a service technician. Please see the following link for scheduling warranty service.

http://genet.geappliances.com/ServiceNet/Dispatcher?REQUEST=CONSUMERFIRSTREQUEST&JSPID=SCHEDULE

The normal operation of your refrigerator will cause some sound. The following list contains sounds that are normal.

* A Chirping/barking/woof/howl sound can sometimes be heard as the damper door opens/closes.
* A change in fan speed as the refrigerator responds to changes in temperature due to door opening.
* A clicking/tic toc noise can be heard when the defrost timer switches on and off.
* A click can be heard when the temperature control unit turns the unit on and off.
* A boiling, gurgling, or knocking sound can be heard when the unit is running. This is caused by the circulation of refrigerant.
* Gurgling sound in the door. This sound can be heard just after the door is closed because of the water in drain tube trap area. It can last several seconds.
* A drip may be heard when defrost water is dripping into the pan beneath the refrigerator.
* The icemaker will make a loud noise when cubes are dropped into the bucket.
* A hum or click can be heard when the icemaker fills with water. This sound may be heard once or multiple times.
* Buzzing noises can be heard after getting water from the door dispenser. The noise should not last longer than 7 seconds.
* A hissing, sizzling, buzzing, or arching noise may be heard on self-defrost models. This is produced when water drips on defrost heaters.

Should you have additional questions, please let us know.

Donna with GE
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Question

can the handles can be removed to fit it in entry door and how?

Asked by
mike
about 28.5 cu. ft. French Door Refrigerator in Stainless Steel on
March 4, 2013
We just purchase a new refrigerator ge adora but the dimensions on wide are 36 and my door 35"
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GE Answers
March 5, 2013
Hello Mike,

Thank you for choosing the GE French door refrigerator!

Yes, the fresh food and freezer door handles are removeable. The doors are also removeable if need to get it through an opening. This information is provided in the use and care manual.
this can also be arranged to be done during delivery.

Should you have additional questions, please let us know.

Donna with GE
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Question

What water filters can be used with this model of GE Adora?

Asked by
Rods
Nj
about 28.5 cu. ft. French Door Refrigerator in Stainless Steel on
April 2, 2013
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GE Answers
April 4, 2013
Hello Rods,

Thank you for your question on the GE Adora French door refrigerator.

It requires the MWF SmartWater filter. Please cotnact the Home Depot Parts
department at 1-877-650-2121.

I hope this helps!

Donna with GE
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Question

SIXE SPECS PLEASE

Asked by
LOLA
about 28.5 cu. ft. French Door Refrigerator in Stainless Steel on
September 13, 2011
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answer 1
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GE Answers
September 13, 2011
Hello Lola,

This is Donna from GE and I will be happy to assist you with your question on the GE Adora 28.5 cu. ft. French Door Refrigerator model DFSS9VKBSS.

Following are the specifications on the refrigerator.

Fresh Food Capacity: 19.7
Freezer Capacity: 8.8

Overall Depth: 35.625"
Depth Without Handle: 32.875"

Overall Height: 70.0"
Height to Top of Case: 68.5"

Overall Width: 35.75"

Back Air Clearances: 1.0 "
Side Air Clearances: 0.125"
Top Air Clearances: 1.0 "

I hope this helps. Thank you for considering the GE Adora refrigerator!
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answer 2
Asked by
thementalist
Pasadena, CA, USA
November 21, 2011
Sixe? What does this mean? All the specs are the on the website.
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answer 3
Asked by
iceless
taylor
April 30, 2013
hello I have a ge gfe29hsdss for 4 days now,i empted the ice tray from the freezer to start a new batch of ice .and now the ice maker wont work .the ice maker in the fridge works fine. both of the ice makers are turned on .I also thawed the freezer out and it stil wil not work
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Question

We can not get the bottom crisper draw back in our GE Adora model DSS25KS

Asked by
confused
Southern shores NC
about 28.5 cu. ft. French Door Refrigerator in Stainless Steel on
May 18, 2013
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GE Answers
May 19, 2013
Hello Jon,

Thank you for your question on your Adora refrigerator model DSS25KS.

Crispers can be easily removed by pulling the drawer straight out and lifting the drawer up and over the stop location. When reinstalling, the drawer must be lifted over the stop location again.

You will need the proper clearance to remove and reinstall the crispers. If the door cannot be opened wide enough, I would suggest to roll the refrigerator forward until the door opens wide enough to slide the crispers back in place.

Please see the use and care manual for a picture or assistance. If you continue to have difficulty, please see the link below for scheduling service.

http://genet.geappliances.com/ServiceNet/Dispatcher?REQUEST=CONSUMERFIRSTREQUEST&JSPID=SCHEDULE

I hope this helps!

Donna with GE
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Question

we can not get the drawers back in their places. How do you get them back in?

Asked by
confused
about 28.5 cu. ft. French Door Refrigerator in Stainless Steel on
May 18, 2013
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GE Answers
May 19, 2013
Hello,

Thank you for your question on your GE refrigerator.

Crispers can be easily removed by pulling the drawer straight out and lifting the drawer up and over the stop location. When reinstalling, the drawer must be lifted over the stop location again.

You will need the proper clearance to remove and reinstall the crispers. If the door cannot be opened wide enough, I would suggest to roll the refrigerator forward until the door opens wide enough to slide the crispers back in place.

Please see the use and care manual for a picture or assistance. If you continue to have difficulty, please see the link below for scheduling service.

http://genet.geappliances.com/ServiceNet/Dispatcher?REQUEST=CONSUMERFIRSTREQUEST&JSPID=SCHEDULE

I hope this helps!

Donna with GE
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Question

Where do I get the water filter cartridge for my GE Adora DFE29JSDASS?

Asked by
TommyG
Langhorne, PA
about 28.5 cu. ft. French Door Refrigerator in Stainless Steel on
May 20, 2013
Red filter reset light is on.
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answer 1
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GE Answers
May 21, 2013
Hello TommyG,

This is Donna with GE and I am happy to help with your question on the Adora refrigerator.

The dual icemakers offered on this model is a great feature!

Model DFE29JSDSS uses the RPWF Pure & Clean Filtration System. It removes Pharameucuticals.
it is located in the upper left of the case.

Please contact the Home Depot Parts department at 1-877-650-2121 or GE Appliances Parts.

I hope you are enjoying your refrigerator!
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Question

the ice maker works but won't dispense

Asked by
jdhlad
allen, tx
about 28.5 cu. ft. French Door Refrigerator in Stainless Steel on
July 21, 2013
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answer 1
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GE Answers
July 22, 2013
Hello,

This is Donna with GE and I am sorry to hear you are having an issue with your dispenser.

Unfortunately this repair is beyond the level of assistance that we can offer over the web. We do not have any service technicians at this website to help with diagnosis and do-it-yourself repair recommendations.

I recommend having it checked by an authorized GE service technician under the warranty. Please see the following link for scheduling service.

http://genet.geappliances.com/ServiceNet/Dispatcher?REQUEST=CONSUMERFIRSTREQUEST&JSPID=SCHEDULE

I hope this is resolved quickly!
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Question

Why is everything in my freezer covered with frost ?

Asked by
Jessa
Monroe CT
about 28.5 cu. ft. French Door Refrigerator in Stainless Steel on
August 16, 2013
Dont understand why the freezer is covered on the sides and on my food with frost . I actually have to pick it off the inside of the pull out door. The drawer closes fine.
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GE Answers
August 16, 2013
Hello Jessa-this is Sue from GE.

As food freezes, some of the moisture in the food is drawn to its surface and freezes as well. This can cause frost to appear inside packages or containers. This is a normal occurrence.

If the doors are opened frequently or left open it would not be unusual to see a frost build-up on the shelves, packages, or walls.

Try the following to resolve this issue:
Remove any visible frost build-up with a dry towel.
Turn the control to a warmer setting (refer to your Use and Care manual).
Check to ensure the doors and drawer close properly.
Check door seal.
Make sure the doors are aligned (refer to your Use and Care manual).
Make sure the refrigerator is level (refer to your Use and Care manual).

If you still need assistance, I suggest to schedule a service appointment.

I hope this information is helpful.
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Question

There is frost on the freezer doors and they are closed properly how can we prevent this from happening?

Asked by
Sabrina
about 28.5 cu. ft. French Door Refrigerator in Stainless Steel on
September 17, 2013
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GE Answers
September 17, 2013
Hi Sabrina. This is Dawn with GE. If frost is building up on the outside of your freezer door, service should check it. You can give us a call at 1-800-432-2737 to schedule an appointment. Frost can build up inside the freezer. If this is the case, you can remove any visible frost build up with a dry towel and turn the temperature control to a slightly warmer setting. Proper door closure is important, which you mention is ok on your model. Thanks for checking!
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Question

Why won't my 1day old adora cool down past 54 degrees?

Asked by
Modmom
Greenville SC
about 28.5 cu. ft. French Door Refrigerator in Stainless Steel on
September 18, 2013
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September 19, 2013
Hi Modmom-this is Sue from GE. I can understand your concern regarding your new Adora refrigerator.

On average, it takes the refrigerator 24 hours to reach a stable temperature. If the refrigerator or the freezer is less than 3/4 full or if the doors are opened frequently, it may take longer than 24 hours for the refrigerator's temperature to stabilize. To ensure that the refrigerator reaches a stable temperature within 24 hours, fill it 3/4 full with food or anything else that will take up space in the refrigerator, such as containers or pitchers of water, canned goods, or boxed goods. Limit door openings during the initial 24 hour period.

The best way to measure temperature is to place a bulb type or candy thermometer that is capable of reading below zero temperatures directly into a container of food or liquid that has been in the refrigerator or freezer compartment for at least 24 hours. When checked first thing in the morning the temperature reading should be between 34-42 degrees Fahrenheit in the refrigerator section and between -5 and +8 degrees Fahrenheit in the freezer section. Temperature measurements in either the fresh food or freezer compartment should never be made of the air. Air temperature fluctuates during defrost and during door openings.

If you still need assistance, we suggest to take advantage of your warranty and contact GE Consumer Service at 1-800-432-2737 to schedule a service appointment.

Thanks for reaching out to us!
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Question

I bought a GE Adora with dual ice makers, touting 52 drinks, well it does not keep up at all. Is there a setting on the ice maker in the freezer comp

Asked by
Louise
about 28.5 cu. ft. French Door Refrigerator in Stainless Steel on
September 22, 2013
tment that will allow it to fill up completely? The door will hardly do 5 drinks much less 52 drinks. I would not recommend this to anyone needing lots of ice.
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GE Answers
September 23, 2013
Hello Louise - this is Nancy at GE. Congratulations on your new refrigerator! This is a very nice model. I regret you are not getting enough ice. Normal ice production is about 100 cubes in 24 hours. There are some things we can check. First, during the first 24 hours, it is helpful to dispense 3-4 cubes 12 and 18 hours after installation. This helps disperse the cubes. Also, the icemakers must reach a temperature of 16 degrees before they begin to generate ice. On new installations, there may be air in the water supply line which can slow production. Very little or no food in the refrigerator and freezer sections can also slow ice production because the temperatures are not stable. If your ice production does not improve, I recommend contacting GE Factory Service at 1-800-432-2737 to have it properly diagnosed under your warranty. I hope this helps!
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Question

Bottom ice maker stopped making ice

Asked by
RDJ2
Plano, Il.
about 28.5 cu. ft. French Door Refrigerator in Stainless Steel on
January 1, 2014
My bottom ice maker recently stopped making ice. It was working fine until then. It appears to be stuck or maybe froze up. It there a reset or something I can do to get it working again?
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January 2, 2014
Hello- this is Lisa from GE. I am sorry for your inconvenience. Check that the feeler arm on the icemaker is in the down position and is not blocked.

If the icemaker does not have a feeler arm make sure the icemaker paddle is not blocked under the icemaker.

Be sure that the icemaker is turned on and plugged in. The power cord for your icemaker is plugged into the left or back wall of the freezer.
Check to make sure that the water supply line valve is turned on. This valve is usually found under the sink or in the basement. This is the only water supply line needed for the refrigerator.

Make sure the plastic fill line on the icemaker has not come out of the back of the icemaker.
If you continue to experience an issue, please contact GE Factory Service at 800.432.2737.
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Question

I have a GE Adora French door refrigerator model DFE29JSDASS with dual ice makers.

Asked by
Barb
Parker, CO
about 28.5 cu. ft. French Door Refrigerator in Stainless Steel on
March 12, 2014
The bottom ice maker is not working. It is turned on. The paddle arm is not blocked. I checked yesterday and found a batch of ice setting on top of the molded ice tray but it had not fallen into the bin and was frozen in place. After removing that ice and removing the bin, I reached back into the area where the ice is formed and I can feel chunks of ice that I can't remove. I can hear little squeaks that sound like it's trying to work but nothing happens. The top ice maker (the one in the door) IS working.
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March 13, 2014
Hello- This is Lisa from GE. I apologize for your inconvenience. If you are unable to remove the blocked ice, I suggest contacting service at 800.432.2737. Thanks for checking!
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Question

Loud Buzzing Noise Intermittently from the left side Lower Freezer Area

Asked by
Dave
DC
about 28.5 cu. ft. French Door Refrigerator in Stainless Steel on
April 18, 2014
I just purchased this refrigerator a couple months back and just using it for the first time. The frig and freezer seem to work fine, but every 4 hours or so, there is a very loud buzzing (alarm) noise that lasts about 5 - 10 seconds that is coming from the left side freezer area. How can we make this buzzing stop?
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April 19, 2014
Hello Dave - this is Nancy at GE and I am happy to help you.

Congratulations on your new refrigerator! The icemaker will make a buzzing sound when it's trying to fill with water. If the buzzing noise can be heard approximately every 15 minutes, check and make sure the water is turned on to the icemaker.

If the noise is not your icemaker, then I recommend contacting the GE Consumer Service to schedule an appointment. They can be reached at 1.800.432.2737, Mon. - Fri., 7:00 am to 10:00 pm, and Sat. - Sun., 8:00 am to 6:00 pm, EST. You may also schedule service online at: http://www.geappliances.com/service_and_support/service/

I hope this helps! Thanks for checking with us!
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Question

Ice/Frost buildup in bottom freezer drawer

Asked by
laeee
about 28.5 cu. ft. French Door Refrigerator in Stainless Steel on
June 13, 2014
I have an Adora DFSF9VKBAWW French Door fridge purchased in 2012. It has started getting a significant buildup of ice under the freezer drawer. About once a day, there will be a puddle of water on the floor under the front left corner. We went out of town for a few days, and when we returned, we could barely open the drawer. The entire left side of the drawer was very heavily covered in frost – looked like winter! The right side is OK. I suspect that something is leaking, overwhelming the small drain which then freezes up, and now the troubles begin. All seals are in good shape and making contact. Pictures are attached. Any thoughts?
User submitted photo
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June 16, 2014
Hi Laeee-this is Sue from GE. We apologize for any inconvenience. If you have a clogged drain tube, you might see ice on the floor of the freezer of a bottom mount model. If this is the case, we recommend you contact service for diagnosis. If you would like to schedule a service appointment, please contact GE Consumer Service at 1-800-432-2737.

Thanks for checking with us!
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Question

Why is ALL of the food freezing in the fresh food section on my GE Adora Model# DFE29JSDASS?

Asked by
Robert
Tallahassee, FL
about 28.5 cu. ft. French Door Refrigerator in Stainless Steel on
June 20, 2014
The refrigerator is 6 months old. We have been very pleased with the unit until today when we opened our french dorrs only to find every item frozen solid.
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June 21, 2014
Hello Robert - this is Nancy at GE. I am sorry to hear that your refrigerator is freezing food and I am happy to help you.

If foods, such as fruits and vegetables, in the refrigerator are freezing, first, check the controls. The proper fresh food temperature is between 38 and 42 degrees Fahrenheit. The freezer should be between 0 and 8 degrees Fahrenheit.

If food in the bottom of the refrigerator is freezing, this could be caused by a refrigerator not having enough food to absorb the cold air.

If the above information does not help, please contact GE Factory Service at 1-800-432-2737 and they will be happy to help you. Thank you for checking with us!

.
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