Looking for Answers about Brinkmann Vertex Sear 6-Burner Dual Fuel Gas Grill?

Customer questions and answers for
Vertex Sear 6-Burner Dual Fuel Gas Grill

Grill for the whole family with this Brinkmann Stainless Steel 6-Burner Gas Grill that offers an expansive 809 sq. in. cooking space for preparing large meals. The integrated rotisserie system and sear burner let you utilize multiple cooking methods at once, while the lighted cooking area lets you keep grilling your favorite foods well after dark.
Customer questions and answers:
43 Questions
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75 Answers
Overall rating:
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Customer questions and answers for Brinkmann Vertex Sear 6-Burner Dual Fuel Gas Grill

Question

Where can we purchase this grill now?

Asked by
Homer
Stockbridge, GA
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
May 2, 2014
Our zip code is 30281. We live in Stockbridge, GA.
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answer 1
Asked by
BrinkmannSupport
May 5, 2014
This unit did not go forward for 2014 and is no longer available through Home Depot stores.

Thank You
Brinkmann
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Question

Where can I find replacement grates?

Asked by
MIke
PA
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
April 3, 2014
I've had this grill for just about 2 years and my grates are flaking.
Where can I purchase these, and can you provide a part number?
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answer 1
Asked by
BrinkmannSupport
April 3, 2014
Please contact our customer service department at 1-800-527-0717 to place an order for new cooking grates.

Large Firebox CK Grates are part numbers 115-3885-L and 115-3885-R.

Small Firebox CK Grate is part number 115-3884-0.

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Brinkmann
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Question

home depot sells this exclusively but home depot no longer carries this, how can I get one

Asked by
TC
carlsbad, ca
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
September 7, 2013
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answer 1
Asked by
BrinkmannSupport
September 9, 2013
Your local store can look up other stores inventory and see if one is still available. The unit was only going to be sold this year and not going forward for 2014.

Thank You
Brinkmann
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answer 2
Asked by
Crazymama3
Mableton, GA, USA
September 8, 2013
Georgia store (Austell) still has them on the sales floor, maybe they will ship to you?
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Question

Trying to find this grill for purchase and not having much luck. Seems to be disco but was just refered to Home Depot by Brickman C.S.

Asked by
Gus
Miramar, FL
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
September 4, 2013
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answer 1
Asked by
Crazymama3
Mableton, GA, USA
September 8, 2013
we still have them in Georgia (Austell), maybe they will ship direct?
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answer 2
Asked by
BrinkmannSupport
September 5, 2013
Please check with your local store as they are able to look at other stores inventory and see if one is still available. The unit is an exclusive item sold by Home Depot only.

Thank You
Brinkmann
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Question

What are the dimentions of the shipping box?

Asked by
tmw
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
June 11, 2012
This grill is only in stock in stores. I need to know if my suv will be able to transport it.
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answer 1
Asked by
Crazymama3
Mableton, GA, USA
September 8, 2013
no way! I had to use a pickup truck & they had to use a forklift the 2nd time. The first time they manhandled it in sideways & dented the whole frame. It's mostly assembled & very large.
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answer 2
Asked by
BrinkmannSupport
June 12, 2012
The following are the dimensions for the box:

Case Height- 50.390 inches
Case Width- 28.940 inches
Case Length- 41.730 inches
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Question

what natural gas conversion kit do i need for the 810-3885s model of brinkmann grill

Asked by
melly
mass
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
June 11, 2013
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answer 1
Asked by
BrinkmannSupport
June 11, 2013
The conversion kit is item number 812-8003-S and is under sku number 653-202. You can purchase this product at your local HD store or online.

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Brinkmann
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Question

What conversion kit do I need for the 810-3885-6 grill. lp to natural gas.

Asked by
Foxcafe
California
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
June 1, 2013
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answer 1
Asked by
BrinkmannSupport
June 3, 2013
The conversion kit is model number 812-8003-S. It is sold under sku number 653-202 through Home Depot.

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Brinkmann
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Question

How do I hook up the side burner?

Asked by
Tommy Gil
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
May 26, 2013
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answer 1
Asked by
BrinkmannSupport
May 28, 2013
Please contact our customer service department at 1-800-527-0717 for assistance with your inquiry.

Thank You
Brinkmann
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answer 2
Asked by
McRob
Mesa, AZ *5202
May 27, 2013
Pages 25 and 26 of the owner's manual are pretty informative. in step 8 they tell you to remove a wing nut so that you can insert the side burner valve to the side burner control. That is the part that I had a little problem with. But once I reread the instructions and found the wing nut, it was easy.
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Question

How long and how hard is it to assemble this grill ?

Asked by
jojo
Clearwter, FL.
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
May 24, 2013
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answer 1
Asked by
Debibro
Warminster, PA, USA
May 28, 2013
Follow the directions exactly. But it took an 1 1/2 hours from start to finish. 1-2 people. I used screw gun to ease loosening and tightening screws. Second person only needed to support or hold shelving for balance. Grill comes mostly put together. Side shelf/table/grates/and hooking up burner and propane is all that is necessary.
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answer 2
Asked by
BrinkmannSupport
May 24, 2013
The assembly people in Home Depot can assemble this grill is less than 30 minutes. A typical person will normally require about 1 hour.

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Brinkmann
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Question

How many minuits does it take to sear 2 rib eye steakes?

Asked by
Dave
Home
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
April 25, 2013
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answer 1
Asked by
Grillman
May 3, 2013
About 12-15 minutes to medium rare
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answer 2
Asked by
BrinkmannSupport
April 26, 2013
If you use the top burner (Vertex Burner), the steaks will probably take about 3-5 minutes per side to sear them. Cooking time will vary depending on the thickness of the steak and how close the steak is to the top burner. Cooking time also depends on how “done” you like your steak. A rare steak can be cooked considerably faster than a well done steak.

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Brinkmann
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Question

What are the rust issues with this grill and has Brinkmann done anything about it?

Asked by
KJamesWV
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
April 27, 2013
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answer 1
Asked by
Grillman
May 3, 2013
I have not seen any rust on my grill so far
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answer 2
Asked by
BrinkmannSupport
April 29, 2013
The Vertex grill should withstand normal environments with rusting. If you live near the coast or store your grill where swimming pool chemicals are kept this will damage the grill. You will most likely find some corrosion on the grill after some months or use. This is the case with most any grill.

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Brinkmann
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Question

The two front doors on my new Vertex Sear grill are crooked.

Asked by
McRob
Mesa, AZ *5202
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
April 30, 2013
The door on the left is too high where it latches and the one on the right is is too low. This is how it came out of the box. Is there a way to adjust them? I contacted customer service and they want me to send them the part numbers to replace the doors. The doors aren't bad, they just need to be adjusted., See attached photos.
User submitted photo
User submitted photo
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answer 1
Asked by
McRob
Mesa, AZ *5202
May 3, 2013
I see the problem. The back of the base chassis has been damaged. It was dropped on the left rear corner during shipping which is tweeking the chassis. I didn't notice it when I was putting on the side sections. Any suggestions?
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answer 2
Asked by
McRob
May 1, 2013
Thank you for that answer. I will check the level (which I think is not a problem) and I will loosen all screws on base to see if is levels itself. I will get back to you on the results.
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answer 3
Asked by
BrinkmannSupport
May 1, 2013
Make sure the grill is sitting on a level surface. This will affect the alignment of the doors. If the surface is level, the cart can sometimes be straightened by loosing and retightening the screws holding the cart frame together. If this does not resolve the issue then please contact our customer service department at 1-800-527-0717 for further assistance.

Thank You
Brinkmann
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Question

What size cover should you buy for this grill?

Asked by
Buns
SFO
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
April 5, 2012
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answer 1
Asked by
mabeesha
Amherst, NH
April 23, 2013
I bought a 70" and it fits perfectly.
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answer 2
Asked by
bellevue123
iowa
April 17, 2012
I believe it was the 70" cover - its snug but fits.
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answer 3
Asked by
BrinkmannSupport
April 6, 2012
The unit takes the 70 inch cover which is item# 812-9093-S. It is available online or at your local HD store under sku#446-907.
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Question

is the rotisserie removable? I don't rotiss much...

Asked by
Davey Boy
NJ
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
February 24, 2013
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answer 1
Asked by
mabeesha
Amherst, NH
April 23, 2013
Yes the rotisserie holder folds down in the front and is only up when in use. You can take the mount bar out of the way entirely.
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answer 2
Asked by
fb26
Texas
February 25, 2013
Yes it is.
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answer 3
Asked by
BrinkmannSupport
February 25, 2013
The rotisserie on the 3885 is removable. The spit can be easily attached and detached. The rotisserie motor mounts to the back of the grill so it is out of the way.

Thank You
Brinkmann
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Question

Is thier a sorce for searing instructions.

Asked by
rol
south carolina
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
April 3, 2012
Such as how long to pre heat? What distance from burner to stake for rare, medium ect..Same questions for other types of meat.
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answer 1
Asked by
mabeesha
Amherst, NH
April 23, 2013
I preheat for about 5-8 minutes. It depends on the cut of meat you are using, fattier cuts will tend to flare up and get charred faster than leaner cuts so that you have to adjust distance from searer. Early on I used it for searing meat only to find the regular grill bottom does a great job and was easier to maneuver larger cuts. Now, I generally only use sear to melt cheese on something.
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answer 2
Asked by
BrinkmannSupport
April 4, 2012
It cooks from the top down similar to the burners used in good steak houses like Ruth Chris and Morton’s. The burner heats special heat plates very hot and this heat is radiated downward to the meat. This type of heat will sear the meat surface and also penetrate the meat because of the infrared wave length. This type of burner can develop very high grilling temperatures.
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Question

can the rottisserie motor be changed to a 110 electricmotor

Asked by
stan
ala
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
April 4, 2012
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answer 1
Asked by
Snafooo
Orange County, CA, USA
April 7, 2013
Yes. I have a 3v adaptor and it works perfectly. The mounting brackets on the back of the BBQ are standard, so it will also fit other rotisserie motors.
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answer 2
Asked by
BrinkmannSupport
April 5, 2012
The 120 volt motor should physically fit on the grill. If you used a 120 volt motor, the motor would have to be turned on / off using the switch built into the motor. The switch on the front control panel will not power a 120 volt motor.
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Question

is this model an exclusive for home depot

Asked by
kp
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
April 30, 2012
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answer 1
Asked by
Snafooo
Orange County, CA, USA
April 7, 2013
Yes. I can't even find it on the manufacturer's website to order accessories or parts.
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answer 2
Asked by
BrinkmannSupport
May 1, 2012
This model is an exclusive for Home Depot only.
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Question

What is the cooking surface height?

Asked by
CaptianLadyG
Ashford, CT
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
September 21, 2012
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answer 1
Asked by
Snafooo
Orange County, CA, USA
April 7, 2013
36 inches.
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answer 2
Asked by
BrinkmannSupport
September 24, 2012
The cooking surface height is 36-37 inches.
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Question

Stainless steel burners

Asked by
Piggy
New Jersey
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
March 11, 2013
I had a brinkmann for 4 years. It worked very well for 2 and decent enough for another 2. At the end of the 4 years (last summer), the burners were not just rusted, they were turning into metal dust. I had fire coming out of every crack. Now, given that it has worked for almost as long as I expected, I'd like give another one a try. Are those stainless steel burners any better then those constructed 5 years ago? (model similar to 810-8410-S)

Basically the entire unit is rusted beyond recognition even though it sits under a a tent in the mostly dry northeast. The tents or burner covers have completely disintegrated. The burners are partially disintegrated. I don't have a choice but to buy a new one.

Any info and assistance would be greatly appreciated.
Thanks.
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answer 1
Asked by
Piggy
New Jersey
March 12, 2013
Thanks, I figure as much.
How about the 810-3885-SC. Is this material any better than the 810-8410-S from 5 years ago?
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answer 2
Asked by
BrinkmannSupport
March 12, 2013
The replacement burners are made of the same material as the original burners. You should expect about the same length of service if used under the same conditions.

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Brinkmann
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Question

How does the Brinkman grills compart with Weber grills?

Asked by
JAG
North Richland hills, Texas
about Vertex Sear 6-Burner Dual Fuel Gas Grill on
May 25, 2012
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answer 1
Asked by
Susiehomemaker
CT
February 22, 2013
This grill is actually easier to clean. The biggest problem I had with other grills was cleaning out the bottom where the drippings land. The Brinkman lets you pull the shelf out to clean the drippings and prevents the flare up from burning your food. Clean up typically takes 15-20 minutes.
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answer 2
Asked by
BrinkmannSupport
May 30, 2012
The Brinkmann brand stands for quality, value, and innovation. The Home Depot offers Brinkmann grills to meet any and all consumers needs - charcoal grills, gas grills, combo grills, dual fuel grills, and smokers at all price points.
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