July 3, 2013
Hello and thank you for your question. I do apologize for the problem you are having with your disposer. I’m sure that we can assist you in resolving this issue.
Your disposal should have included a service tool called a Wrenchette that is used for among other things un-jamming the disposal if any type of food waste has caused the unit to jam and trip it’s overload protector. If you do not have the Wrenchette handy, you can use a ¼ inch Allen wrench. If you do not have your Wrenchette and would like a replacement, please contact our Answer Line (# listed below) and we will send a replacement to you at no charge
To reset the unit, please follow the steps below;
Make sure that power is OFF to the disposer. Look under the sink at the very bottom of the disposer. Locate the red, square, reset button (overload protector) that is toward the outside edge. If you find that the reset button has dropped down (out) approximately ¼ of an inch, gently press it back up. It should remain up and almost flush. If the reset button drops back down (out), the motor may still be too hot to for the reset button (overload protector) to engage. Let it cool down for 3 – 5 minutes and try again. The reset button should stay up (in) after the motor has cooled. Try the disposer. If resetting the disposer is ineffective, check to be sure there is power to the disposer. If your unit has a cord and plug, make sure the wall switch (on/off device) is in the OFF position, unplug the disposer, and use another small appliance in the outlet to see if it is working (after plugging it in, don’t forget to flip the wall switch or other on/off device to the “on” position to test). If your disposer is hardwired, check the circuit breaker to be sure it is on. If you determine that there is power to the disposer, and the reset is engaged or will not engage, there may be an internal problem with the disposer itself.
If the unit starts again but appear not to be grinding, the unit may be jammed. To unjam a jammed disposal, follow the steps below;
Make certain that the disposer's switch is in the OFF position. Also, be sure the water is not running during the procedure. Looking under the sink, locate the hole, dead center, at the bottom of the disposer. Insert the self-service wrenchette (or ¼ inch Allen wrench –short end) into the hole. While holding the wrench up in the hole, attempt to make a complete revolution. The wrench should turn freely in a complete revolution, both clockwise and counter-clockwise. If you meet resistance in either direction, work the wrench in a back and forth motion. You may use force if necessary. You will know you are applying too much force if the entire disposer begins to turn. Once the wrench is turning freely in a complete revolution both ways, remove the wrench from the hole. With power still OFF to the disposer, look down into the chamber from the sink hole opening. Hold the black flaps back and look down into the chamber from the sink hole opening with a flashlight. Look to see if you can see anything that that might still be binding the plate or that you might have dislodged. Do not put your hands into the chamber. Pay special attention to the area around the outer edge of the disposer's shredding disk. There is a small space between the "floor" (flat surface of the shredder disc) and the wall of the disposer. Follow the circumference of this ring, carefully checking the space, to see if you can locate anything that should not be there. If you locate something, use a pair of pliers or tongs to retrieve it. Again, do not put your hands inside the disposer. Turn the faucet on and run water through for 15 – 20 seconds. Turn the switch for the disposer to the on position to check if it is operating correctly.
If none of these steps resolves your issue, there may be an internal problem with the disposer itself. If that is the case, please contact our Answer Line 800.558.5700 for additional assistance. I hope I was able assist you today.
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