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Customer questions and answers for
GE Profile 36 in. Telescopic Downdraft System in Black

GE Profile products offer the best in contemporary design matched with the latest in appliance technologies to transform the way you live. Sporting a bold, dramatic look and state of the art features. This collection provides the perfect combination of style and innovation throughout your kitchen.
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6 Answers
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Customer questions and answers for GE Profile 36 in. Telescopic Downdraft System in Black

Question

Do you have the cut out dimensions for the downdraft vent?

Asked by
Cathy
Magnolia, TX
about Profile 36 in. Telescopic Downdraft System in Black on
July 5, 2014
I have purchased a GE Profile cooktop and this vent. I need to be able to tell my granite installer how big to cut the hole for both pieces. My delivery won't come in until July 11th and my installer needs to know before then.
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GE Answers
July 7, 2014
Hi-this is Sue from GE. Thanks for your purchase!

We encourage you to view the cutout and clearance requirements provided in the installation instructions at the following link:
http://www.homedepot.com/catalog/pdfImages/4e/4ecc2b69-e519-47e9-8596-04d8ed55136d.pdf

Thanks for checking with us!
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Question

Current in-store availability

Asked by
Bayo
Burlington
about Profile 36 in. Telescopic Downdraft System in Black on
May 30, 2014
Can I simply walk into The Home Depot, purchase and walk out with this item in hand (Williston #4501) Thanks... or is it only available for on-line/delivery purchases?

Thanks
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Asked by
THDCustomerService
June 5, 2014
Dear Valued Home Depot Customer,
Thanks for your question.
Please contact our Online Customer Service Department at 800-430-3376 to get more assistance with this item.
We are available daily, between 6:00 a.m. and 2:00 a.m. (Eastern Time)
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Question

in an earlier question it was said that you can not use this downdraft system for a gas or electric cooktop or free standing or slide in range.

Asked by
Pete
harrisburg
about Profile 36 in. Telescopic Downdraft System in Black on
February 17, 2014
my question is what can it be used for? i have a gas cooktop and want to use this downdraft system but i dont understand why it cant be used with a cooktop.
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GE Answers
February 17, 2014
Hello,

Thank you for your interest in the GE Profile 36 in. Telescopic Downdraft System model # PVB98DTBB.

I apologize for any confusion. Downdrafts are only compatible with GE 30" or 36" gas or electric cooktops.

It cannot be added to a Slide-In or Freestanding range.

Donna with GE
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Question

How does the top section come off to set conter on to get hole locations

Asked by
dubes
saint charles
about Profile 36 in. Telescopic Downdraft System in Black on
January 26, 2013
i am installing a 36" GE profile down draft .The unit set and operational but i still need to cut hte hole in the counter top,but i don't know how to remove the top section of the downdraft?
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GE Answers
January 30, 2013
Hello Dubes,

Thank you for choosing the GE Profile 36 in. Telescopic Downdraft System model # PVB98DTBB.

Please see the installation instructions for the complete details and specifications.

Unfortunately, I am unable to provide installation information.

Donna iwth GE
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Question

Can I use GE cooktop and telescopic vent made by different manufacture?

Asked by
itlions
Potomac MD
about Profile 36 in. Telescopic Downdraft System in Black on
April 12, 2012
Ge does not offer any downdraft vents above 390cfm. I want to mix GE induction 36'' cooktop with another more powerful telescopic downdraft vent. Replacing Monogram cooktop and telescopic vent.
If I can, what manufacture you suggest? Electrolux, Bosh, Miele, darcor all of these have models at 1000+cfm

Thank you for your help!
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GE Answers
April 13, 2012
Hello,

Thank you for your inquiry on the GE Profile 36 in. Telescopic Downdraft System model # PVB98DTB.

No, GE cannot recommend to use a higher CFM downdraft because it has not been tested and UL approved.

Should you have any additional questions, please elt us know.

Donna with GE
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Question

how does it connect to my GE stove

Asked by
Joe Nastri
Syracuse ny
about Profile 36 in. Telescopic Downdraft System in Black on
March 26, 2012
We have a GE profile stove and I need a range hood. The problem is it om am inside wall with no place to vent it except to the basement and out the wall. Can I connect it to my stove?
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GE Answers
March 28, 2012
Hello Nastri,

Thank you for you inquiry on the GE Profile 36 in. Telescopic Downdraft System model # PVB98DTB.

Downdraft venting systems cannot be installed with a gas or electric cooktop. They are not compatible with a Freestanding or Slide-In range.

Should you have any additional questions, please let us know.

Donna with GE
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