September 3, 2013
This is Nancy from GE and I am happy to help you.
Before performing any maintenance on your washer, please first disconnect your home circuit breaker to the washer outlet.
If your washer will not rinse and spin, I recommend checking to make sure your cold water supply is turned on and coming into the washer. Also, make sure the washer lid remains closed during the cycle.
Otherwise, you may need to reset your washer motor. If your washer senses something unusual such as a power spike, an unbalanced load, or a disruption in power, the washer may send a fault code to your motor. This fault code could shut down the drive system. The drive system may simply need to be reset. Follow these steps to do so:
1. Unplug the washer for 1 minute from the electrical outlet
2. After 1 minute plug the washer back in
3. You now have 30 seconds to begin lifting and lowering the lid. Once you begin lifting and lowering the lid you must do this 6 times within a 12 second period. Note: You must raise the lid a minimum of 2 inches to ensure the magnetic connection on the lid is interrupted. Also, make sure you close the lid completely each time.
If the above suggestions do not help, then service is recommended.
I hope this is helpful. Thank you for contacting GE!
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