March 17, 2014
The answer to this question by "Sue" from GE ANSWERS on 03March14 is, in my opinion, definitely the CORRECT answer. If this washer were to fill with 14 inches of water on the "Jumbo" manual override setting, then I would be very pleased with this washing machine. HOWEVER, the machine will fill to ONLY 10 inches of water... which is a BIG difference. A full load of clothes, sheets, blankets or ANYTHING #not over stuffed!# will NOT get completely wet or washed... and the normally quiet agitator will sound like it is "struggling" to move the soggy clothing.
The other answer on 05March14 about the service center's "insistence" that the INSUFFICIENT #per Sue's official response# amount of water using JUMBO/maximum settings is "normal", is also correct. The service center will NOT schedule a service call for us #under WARRANTEE#, even though I spent 30 minutes on the phone "troubleshooting" potential causes for low water level, and we found NONE. Their response as to how much water should be in the tub for a Jumbo load changed 3 times during the course of that call. Their final determination was that I didn't understand how a high efficiency machine is SUPPOSED to use less water, and I shouldn't be concerned with the water level. I was told to review information provided on the GE website and watch a video on the subject, which would alleviate my concerns.
My suggestion to potential buyers is that you should measure for YOURSELVES just how high 10 inches of water in the tub would look PRIOR to buying this GE product. It will be completely obvious that it ISN'T enough... and what looks like a reasonably large capacity machine can not and WILL NOT adequately wet a full load of laundry with a 10 inch fill. Since Sue from GE ANSWERS indicates that you SHOULD get a 14 inch fill, be certain that the salesperson gives you this assurance in writing, since the Service Scheduling Center will "disagree".
It seems my only option remaining is to speak with a CSR at the Home Depot where I purchased the unit to inquire about a return for refund, then purchase a DIFFERENT machine. It will NOT be another GE...
3out of 3found this answer helpful.