April 14, 2013
This is Donna with GE and I will be glad to help with your question on the new GE chest freezer.
Please rest assured, your new freezer does not contain any mechanical parts that will produce an odor. With a new freezer or refrigerator, there can be a plastic odor because most components inside are made plastic. This odor will dissipate with time. Odors can be difficult to get rid of because the freezer is an enclosed area, but it should dissipate. Following are the suggested ways to eliminate an odor.
* To clean the walls and shelves we recommend a solution of:
One tablespoon of baking soda
One quart of warm water
* You may also use Smells BeGone 12 fl ozs. (wx10x25), a deodorizer spray that is unscented, nontoxic, nonstaining and nonallergenic which destroys odors and kills bacteria without leaving a fragrance behind.
* Activated charcoal is available in drug stores, or more commonly, in pet stores. Spread the activated charcoal in a small pan (such as a jellyroll pan) and place it in the freezer. When the charcoal loses its effectiveness, it can be heated on low heat in the oven for a couple of hours to rejuvenate it. Activated charcoal is not the same as charcoal briquettes used for cooking on a grill.
If this continues, please contact warranty service. The link below is for scheduling service.
I hope this helps!
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