John
  • Review count
    1
  • Helpfulness votes
    2
  • Average rating
    2.0
    2 out of 5
  • First Review:
    January 2, 2013
  • Last Review:
    January 2, 2013
 
Questions & Answers
  • Question count
    0
     
    Answers
    • Answer count
      0
       
       
       
      Activity Summary
       
      • Review count
        1
      • Helpfulness votes
        2
      • Average rating
        2.0
        2 out of 5
      • First Review:
        January 2, 2013
      • Last Review:
        January 2, 2013
       
      Questions & Answers
      • Question count
        0
         
        Answers
        • Answer count
          0
           
           
           
           
          John's Reviews
           
          from St. Petersburg, FL, USA
          Good Product and Customer Service very poor installation
          PostedJanuary 2, 2013
          Overall rating 
          2.0 out of 5.0
          2 out of 5
          Customer service 
          5.0 out of 5.0
          5 out of 5
          No, I do not recommend this product.
          I think the LG dryer and washer I bought are great however the outsourced installation service from HD was very poor. They refused to remove my prior washer and dryer because they were three feet of the ground instead of the imaginary two foot high mark they gave me was the most they could lift. Because of this, they left the appliances at my front doorstep and told me it was up to me to get them up and down and dispose of the old units.
          Also, if using propane, HD should sell the kits in the stores and make it easier to get access to and also inform you that you will need to have a propane company hook them up.
          The store manager did a great job intervening and sending employees from the Read More
          I think the LG dryer and washer I bought are great however the outsourced installation service from HD was very poor. They refused to remove my prior washer and dryer because they were three feet of the ground instead of the imaginary two foot high mark they gave me was the most they could lift. Because of this, they left the appliances at my front doorstep and told me it was up to me to get them up and down and dispose of the old units.
          Also, if using propane, HD should sell the kits in the stores and make it easier to get access to and also inform you that you will need to have a propane company hook them up.
          The store manager did a great job intervening and sending employees from the store to help but this created a fair experience when it could have been a great one. Read Less
          +2points
          2out of 2found this review helpful.
           
          John's Questions
           
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          John's Answers
           
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